M & M Concessions, Inc.

Hello Ms. [redacted],I apologize for the delay. I noticed all your contact was with the support site emails and not a call to our customer service line. During the holidays we do get behind on the emails. We have also had some changes internally within the customer care department that has slowed our...

response time and of course year-end inventory that shut down our shipping for a little over a week. I will be happy to send you a brand new Pasta maker to the address listed on your complaint. I have entered order number [redacted] it will ship next week from Texas. I have entered your email and you should receive an email when the replacement order ships. Best regards,[redacted]Ronco Holding, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. I will await an email and delivery of my package from the company. Until then I will not be satisfied. The company has stated they sent it to the wrong address twice, whos to say that is factual.
Regards,
[redacted]

Dear Mr. [redacted], We are sorry to hear you did not like your Pasta Maker. Pasta can be variable, if the dough is too sticky you have to add more flour and if it is to dry you need to add more liquid. We do not know why the credit card would not process through our system and even consulted the...

accounting department to make sure customer service was putting in the information correctly. The person you spoke with did turn you check request into the accounting department. She entered the notes into your order for the check request January 27th and informed you that the process could take 4 to 8 weeks. The 8 week time would be the end of March. I have attached a copy of your check which was put in the mail this afternoon. Best regards, [redacted] Ronco Holdings, Inc. Customer Care Director

Hello [redacted]I apologize for the extreme delay in sending your parts for your ready grill. We will be happy to send those at no charge. Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello Mr. [redacted], We would like to apologize for the lack of response to your defective rotisserie. There were a couple of internal communication issues concerning your phone calls that did not get your concerns addressed. I have addressed these issues with our personnel in hopes this will not...

happen again. I have asked one of our customer care specialist to contact you today and explain what we can do for you about the rotisserie. We are out of stock of the model you purchased. They are expected in the spring and we can replace it when they arrive. We could also offer a different rotisserie if you would like. If neither of these options are not acceptable I will be happy to issue your refund. I await your response. Best regards, [redacted] Customer Care Director Ronco Holdings, Inc.

Hello Ms. [redacted], I apologize that I didn't respond sooner, I think the original email got lost in my inbox.Ms. [redacted], I can send you UPS call tags to have our product sent back but I cannot send them to pick up at your door. We do not have that service available with UPS. The best thing I can...

do for you, is to issue a full refund and you can do whatever you would like with the knives you ordered.Best regards,[redacted]Customer Care ManagerRonco Holdings, Inc.

Hello Mr. [redacted],I apologize. I thought that I had taken care of the refund and did not enter it in the system. I have initiated your full refund of $213.09. Your refund will go through our system and then through the credit card system. You should receive the refund very soon.Once again I apologize for the delay and the inconvenience this was my error.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager

Hello [redacted],I apologize for the delay of your warranty part and will send it right away. I have the address from your order. I am not sure if you need anything thing else. I could not see the attachment with the desired settlement request.Please respond and I will make it right.Best...

regards,[redacted]Ronco Holdings, Inc. Customer Care Manager

Complaint: [redacted]
I am rejecting this response because:I called Ronco. They said they sent the money to my credit card and my card accepted it. First it was my debit card not a credit card. Second, my bank has nothing showing the money was put back. They need to realize in this day and age there is online banking. They need to come with a new lie for the modern times. I apologized for the grouchiness but I'm tired of them lying to me. I just want my money. Thank you
Regards,
[redacted]

Hello Ms. [redacted],I can appreciate your apprehension but disagree with the comment
"Who's to say that is factual". I have been very honest with you.
Telling you exactly what we did wrong on your order, which was only sent one
time. This will make the second time and I double checked the address myself.
You should have already received your tracking information from UPS, but if you
have not, I have attached a copy for you here.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Ronco was paid twice for the two sets of knives- once lump sum when ordered and then (3) separate $13.33 installments. Your company is very deceitful and underhanded- I can only imagine how many other customers have been taken advantage of like this. I am still requesting a refund of $13.33 X 3 for a Total of $39.99.
Regards,
[redacted]

Dear Ms. [redacted],   Ronco sincerely apologizes for the errors that were made taking care of your warranty. I cannot say why it took from August 24th until October 27th to return your call. Any reason at this point would be speculation. We apologize for the delay of this response. [redacted], who...

took your call, did exactly what we do for any warranty on our rotisseries. She asked questions to make sure we fix the problem correctly the first time, if possible. I know these questions may seem annoying but they are necessary. Our system has several options to enter an order and [redacted] picked the one to have the product paid in full instead of just the shipping. We warranty the part replacement not the shipping. She intended to initiate the full refund, including the shipping on December 12th but this requires and extra step that she failed to complete. It was an honest mistake. [redacted] was out of the office on business the week of December 5th through December 8th. This is why you were called on December 12th. [redacted] made an honest mistake entering your order and apologized with her explanation to you when she called you on December 21st. We immediately issued the full refund to your credit card, which is why your chargeback was denied. We try to not make these types of errors but sometimes they slip through and we strive to correct them as soon as we can. Once again we apologize for the inconvenience and errors that were made handling your warranty.   Best regards, [redacted] Ronco Customer Care Director

Hello Ms. [redacted],Our warehouse receives the returned packages and opens them once per week. They send the paperwork to customer care and customer care will enter a replacement order. The checks for the shipping go to accounting and we hold the order for 2 weeks to allow for the checks to clear. Once...

the order is released the warehouse will work all the small orders at one time. Then they are picked up by FedEX. Your order was in our system ready to be shipped but not waiting for FedEX. The day you filed this complaint you were told that we would make every effort to make sure your order was shipped the next day. And it was shipped FedEX on May 17th and it shows delivered to you on May 20th. Yes, your order did take a little longer than it should have and we apologize for the delay.Best regards,[redacted] Customer Care Director

Dear Mr[redacted],
On our website we offer plans for purchasing the knives
The default plan on the website is the payment plan and the customer must
choose which one they would likeYour order came in as the payment planI
have attached a pdf of what that area looks like on our websiteIf you were
over charged, please submit documentation so that we can correct this issue
Best regards,
[redacted]
Ronco Holdings, Inc
Customer Care Director

Complaint: [redacted]
I am rejecting this response because:I would like the case to stay open till my account is credited.
Regards,
[redacted]

Dear Mr. [redacted],   We apologize for the inconvenience and accounting has issue another check that was mailed on Monday, January 16th. You should have it very soon.   Best regards,   [redacted] Ronco Customer Care Director

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]