M & M Concessions, Inc.

Hello Mr***,Please accept this communication as our formal response to your allegations of advertisingThe infomercial for the Ronco piece Six Star Knives is clear and precise in the offerWe deny any claim that you have been misledWe would be happy to share a copy of the actual recorded call with youWe advertise sets of knives for the price of set with the requirement as specified in our infomercial that you pay shipping and handling for each setThe slot block and the Ronco Rockers are optional, and not included in the buy one get one free offerThe piece steak knives are offered for a single payment instead of installmentsThey are not offered as a buy one get one freeIn your call you were never told that if you purchased the Rocker that you would receive a Rocker freeYou were told what was included in your order and exactly how much it would costYou received exactly what you orderedHowever, to keep you as a satisfied customer, we will send you the knives you have requested.Best regards,*** ***Ronco Holdings, Inc.Customer Care Manager

Dear Mr***, We apologize that it has taken you contacting Revdex.com, phone calls and emails to finally get a responseWe are behind answering the customers on the email system and there is no excuse for it taking phone callsWe have a call center that takes the initial
calls and sends us the escalated calls, like warranties and reshipsWe received an email from our call center on February 23rd that was sent to one of the Customer Care SpecialistsShe will be contacting you later today and has been authorized to offer you a replacement EZ Store Dehydrator to replace your tray dehydratorBest regards, *** *** Ronco Holdings, IncCustomer Care Director

Hello Mr***,Please accept this communication as our formal response to your allegations of advertisingThe website for the Ronco piece Six Star Knives is clear and precise in the offerWe deny any claim that you have been misledWe advertise sets of knives for the price of set
with the requirement as specified with an asterisk after the word Free on the banner attached to the picture of the sets in the optional blocksThe slot block and the Ronco Rockers are optional, and not included in the buy one get one free offerIf you scroll down the page you will see exactly what is included in the piece knife setWhen you find the asterisk you will find the shipping costs as well as the block informationThe piece steak knives are offered for a single payment instead of installmentsThey are not offered as a buy one get one freeHowever, to keep you as a satisfied customer, we will send you one each free block you have requested.Best regards,*** ***Ronco Holdings, Inc.Customer Care Manager

Hello Ms***,I apologize for the delay of your refundI have initiated all three refunds for a total of $These must go through our system then through your credit card company systemYou should receive the full refund very soonBest regards,*** ***Ronco Holdings, Inc.*** ***
***

Hello Ms***, Our website ordering process follows commercially reasonable standards in the way a customer acts to place an order for Ronco CutleryAttached is a screen shot of the landing page where orders are placedYou will note that before the customer clicks the “Place My Order” link at
the bottom, they are fully aware that the credit card information has been provided by them and will be used to pay for the orderHowever, we have a very accommodating return policy and have already authorized a refund to your credit card.Best regards,*** ***Customer Care Manager

Dear Mr***,Yes, the shipping error was our fault and we will be happy to send you the Large Multi-purpose basket for your Model RotisserieI have entered the replacement order SORwith your email address on the orderYou should receive and email when it shipsIt was not shipped
expedited since we are in Texas as well you should receive in one or two days at the mostPlease keep the rib basket for your inconvenience.Best regards, *** ***Ronco Holdings, Inc.Customer Care Director

Hello Mr***, I apologize that we did not answer your support ticket in a timely mannerIf you purchased the pasta maker in and it broke within months, which is what I understand from you, we will replace the pasta maker at no costThe person that told you we do not have any parts for
the PPasta Maker is correctThe PMwas discontinued years ago and we do not have any parts available for that pasta makerWe are currently out of stock of the PMpasta makers (which is our current model)I spoke with the warehouse and sales to find a pasta maker to ship youYour replacement order is *** and should ship very soonYour email address has been added to the order and you should receive an email with the tracking number when it shipsI am sorry but we cannot issue a credit for a part you purchased on EbayBest Regards, *** *** Ronco Holdings, Inc Customer Care Director

Dear Mr. [redacted],Please accept this communication as our formal response to your allegations of deceitful and unethical sales practices. The website for the Ronco 25 piece Six Star Knives is clear and precise in the offer. We deny any claim that you have been misled. We advertise 2 sets of 25...

knives for the price of 1 set with the requirement as specified with an asterisk after the word Free on the banner attached to the picture of the sets in the optional blocks. When you scroll down the page you will find the asterisk which gives you the exact cost for shipping. You chose the 3 payment plan. With this plan you pay for the shipping on the first payment along with the first payment for the knives. Your first payment total was $56.73.  Approximately 30 days later the next payment was for $13.33 and 30 days after that was the final payment of $13.33 for a total of $83.39.If you were charged more than $83.39 for your entire order please submit proof of the charges from your bank or credit card statement. We will investigate and issue a refund for the difference between the approved order amount of $83.39 and the total charged.I have attached pdfs of our website to explain the charges and entered order SOR67057 to replace the set of knives that has rust.Best regards,[redacted]Ronco Holdings, Inc. Customer Care DirectorTell us why here...

Dear Mr. [redacted], You are absolutely correct. If we tell you we will warranty it, we will. You called the customer service on September 17th and we called you back on September 28th. We were shocked that our customer service told you that there would be a full warranty on your purchase from a yard...

sale. The reason we wanted the name was to make sure that the error was not repeated. We fulfilled your warranty for the heat shield the way we do all of our warranties; we send you the missing part (heat shield) and you pay for the shipping and handling. We do not warranty the shipping only the part. Your heat shield was ordered on September 29th and was shipped on September 30th. The UPS tracking number is [redacted]1 and is scheduled to arrive tomorrow October 6th. Best regards, [redacted] Customer Care Director

Complaint: [redacted]
I am rejecting this response because:I have not received the refund yet . I appreciate the business response to the Revdex.com. But for Me this matter is unresolved till I see the money credited to my account as I requested initially. 
Regards,
[redacted]

Dear Mr. [redacted], You place the order on February 29th and we completed the shipping process on March 2nd when you received your email. The email is generated when we process and close the order. I cannot tell you why there was a two day period before UPS showed the tracking. Only UPS can do that it...

is out of our control. I tracked your package today and you should receive it tomorrow. Best regards,[redacted]Ronco Holdings, Inc.Customer Care Director

Hello Mr. [redacted], I have reached out to you through our support ticket system and clarified that you need a single timer knob. I have sent this to the warehouse for them to ship UPS. I gave them your email address so that you would receive an email when it ships. We apologize for the delay in our...

responses. Your request was put under a regular order not under a warranty item. We are currently behind on orders due to lack of inventory. Best regards, [redacted] Ronco Holdings, Inc Customer Care Director

Hello Ms. [redacted] and Mr. [redacted],We apologize for the delay of your refund. I have initiated the full refund of $112.64. It will need to go through our system and to your credit card system before you see the refund. It should be there very soon.Best regards,[redacted]Ronco Holdings,...

Inc.Customer Care Manager

Hello Ms. [redacted], We apologize for the delay responding to your emails. We do recommend our customers returning to the stores or place they purchased their products. We should also know that they have a limited return policy. We entered order [redacted] for a new replacement of the Veg-O-Matic. The...

UPS tracking number is [redacted] and shows to be delivered Friday, April 22, 2016. Best regards, [redacted] Ronco Holdings, Inc. Customer Care Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted], Even though the product was signed for on September 19th the office staff must wait for the paperwork to come from the warehouse to make the refunds. I cannot tell you how many times a customer calls Ronco telling us that they did not receive the product when tracking shows it was...

delivered. The warehouse receives lots of products each day. They go through the returns approximately once a week. With this being the end of the month there is a cut off of return paperwork to allow for the month end accounting processes. I pushed through your refund without the required paperwork. Your refund was entered into our system on 9/26/16 and approved and sent to your credit card company on 9/27/16. I cannot tell you how long your credit card will take to issue the refund. The authorization code for the refund is:   819983370953359933  Best regards,Lynn AndersonCustomer Care Director

Hello Ms. [redacted],I apologize for the delay of receiving your knives.I remember your return since we shipped your knives to a different city
in error. I thought that we had redirected your knives to the correct address
with UPS. When I tracked your package it says signed by [redacted] but still...

the
incorrect city.We have entered a new order [redacted] to ship your knives. We entered your
email address on the order and you should receive an email when your knives
ship.Best regards,[redacted]Ronco Holdings, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] It is a darn shame that I had to resort to filling a complaint with the Revdex.com to get what I paid for. I am thankful for the Revdex.com helping to get my issue resolved. It would behoove your company to take a long hard look at your customer service practices as based on other customer reviews, the situation that I have experienced does not appear to be uncommon with your company. Glad I got what I ordered and will no longer do business with your company again rather I will shop your competitor or someone like Amazon for my future needs as I can at least expect a response and excellent customer service from those other avenues.

Hello Ms. [redacted],Ronco policy is to refund customers as soon as possible after the
return of the product to our warehouse. We ask customers to allow 4 to 6 weeks
for the refund. Your product was returned to our warehouse on October 14th and a full refund of what you had paid was issued on November...

2nd. This
date is when we initiate the refund. It must go through our operating system
then it goes to the credit card companies. The entire process takes a few days.
We have no way of knowing what length of time it takes your credit card company
to put it into your account. Your order was on a 3 installment plan and you had
only paid the first installment, therefore, your refund was $104.38.Best regards,[redacted]Ronco Holdings, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much,
[redacted]