We apologize to Ms*** for the amount of time that It is taking to complete the registration process, and for the lack of customer service she has received We are actively trying to register her vehicle with the Oregon DMV, but out of state registrations can be lengthy and
difficult. The paperwork has been sent to Oregon for registration, but has unfortunately been sent back due to additional requirements that we were not aware of, as each state has its own set of rules. The last request we received from Oregon was for a special inspection that had to be signed off by a Texas Police Officer. Mr***'s boyfriend sent us the paperwork, but it has been marked through and difficult to read. We do not know if Oregon will accept this, but we will send it and await their response He vehicle is legally Ms***'s, she should have a copy of the finance contract. We are currently working with the Oregon Department of Motor Vehicles and will continue to do so until it is registered and titled. We ask that Ms*** be patient and assist is in producing any other paperwork and requirements that the Oregon DMV may request, to expedite and streamline this process. We will make sure that she is kept abreast of the progress and pass on any other requirements that Oregon may have
As Mr*** is well aware, I cannot remove the inquiries from our credit report either Unethical businesses are the reason consumer protection laws were written, yet these businesses still lie and pass the buck so that no one is accountable Despite the assurance that *** ***,
Finance Director, was not informed that we refused Mac Churchill to access our credit history, *** *** should be reprimanded for his failure to inform Mr*** I will mention that Mr*** informed us each step of negotiations that he had to check with his finance director, who I assume is Mr*** The question remains, do any of us really believe Mr*** isn't totally aware that this is a common practice among his sales staff? We only signed a credit application as a contract condition of utilizing the pre-approved financing from *** ** *** AFTER all negotiations were complete, so there really was absolutely no reason for Mac Churchill, Mr***, Mr***, or Mr*** to pull our credit report I want a written letter of apology for violating my consumer rights, and a reprimand for *** *** and *** *** to reinforce the process of not violating consumer rights in the future
Ms***'s lienholder discovered that they had misplaced the payoff check that had been overnighted to them by our accounting office. They called and requested a 2nd check. The vehicle has now been paid off. No further action required
The customer did not present evidence that they even had a GPS deviceEither way it is stated several places that customers need to remove their valuables before leaving themAdditionally there is no evidence that anything was stolen
Ms*** believes her vehicle was scratched while in our possession during an airbag recall. We are unable to determine 100% whether the scratch was either there at the time of the purchase, scratched while in service, or scratched in the customer's possession. With that said, in the
interest of customer satisfaction we have offered to paint her door and shared the risks of having paint work performed on a vehicle. It is our understanding that Ms*** was intending to voice her displeasure on social media in hopes of receiving a more favorable outcome. We have agreed to paint the vehicle however will require her to sign a release. We have also asked Ms*** for necessary documents to correct her social security number on her paperwork. We await the information requested
The vehicle in question has been sold. Our offer still stands, if the customer would like to entertain another vehicle in our inventory we'd be happy to assist
Spoke to Mr*** today, apologized for poor communication and advised of recent research regarding cancellation. Found that cancellation was submitted back in June but for whatever reason the extended warranty did not process it - however we had the original submission email therefore the
warranty cancellation will be back-dated to June so there is no loss in proration. Advised customer 10-days for refund to be received by lienholder.Customer to reach out to me directly if refund is not received by 9.17. No further action at this time
I went back to their service centerTheir service people insisted that they have done the repairs properlyTheir contention about the tires being worn out before is totally incorrect as one of the tires was rotated to the front wheel just before they did the repairI went to the BMW dealership and they had confirmed my belief that the alignment was done improperly and the tires were wearing out because of thatMac Churchill did not accept their mistake and had caused damage to because the tires had worn out due to their improper repairHence, they did not resolve my dispute
The vehicle is unsafe to driveI intend to drive at night time too, and the lighting issue makes it really hard to see over feet, you better believe that driving miles an hour with that much lighting is not safeYet they claim that multiple inspections by professionals deemed this car as a safe vehicle, it should have been deemed as a safe daytime driving vehicleVisibility is one of the most crucial safety standards a car should have, if car safety professionals passed this car as safe, either their standards are way below what the public demands or they are simply not qualified to do their dutiesThey they go ahead and say that there is no structural damage, When a car is rear ended and the trunk moves, to where a bigger visible gap is left on the passenger side, and also the trunk is higher than the rear panel, the there was structural damage, the trunk is part of the structure, it is not an ornament, and that part of the structure wasn't repaired by professionals, or at least not qualified professionals, as I would believe, they would notice such differenceAnd as car people, they should know that structural damage can be caused without the need of airbag deploymentIf they don't know that, then they should take classes on itOn the car fax is noted that when the car had the front collision, fender, bumper and headlights were replaced, this was no small wreckI was offered a replacement vehicle, I did bring that up on my original claim, they only offered me one that was nothing like the Mercedes Benz I bought, they said "this BMW is your only option, we got this car really cheap at an auction so you can either take it or leave it" let me point out that they had other identical Mercedes Benz in the lot, but I was only offered a BMW that looked nothing like what I wanted or had purchaseThat was my only option, and it was not much of an optionThey simply did not care about their mistakeWhen it comes to the carfax, I was told by the sales manager, and two other salesman that at the time of purchasing the vehicle, their number rule is that the buyer is supposed to sign off on the carfax report, it really doesn't matter if I asked for it or not, the rule is, I, as the buyer, am supposed to sign off on it at the time of the purchase, AND THIS IS SIMPLE, I DIDN'TThey completely forgot to bring out the carfax for me to sign off on itAt the negotiating table, they also forgot to let me know the car had been on three wrecksSo no, I am not gonna accept their offer to just fix the headlight, not with the way they are trying to wash their hands and put their blame on me, when it was clearly their fault
First off it is Ms.*** and *** *** has not call me back or gave me any information so, I know he is not capable of providing the truth. I received the car on the evening of 6/bc I had to wait for the codes to get updated by Mercedes Benz dealership and my bank sent the check on 6/which was a Thursday because the buyer order was not sent until the late on 6/Within in business days on the 6/I was financed by a different lender without my permission or following up with me nor my bankOne of the managers, ***, stated he spoke with my bank and me and demanded a payment in which was a lie bcuz I have no records of any phone call neither does my bankThis document I signed I have yet to receive it in the mail as he stated it will be sentThe reason the company went ahead and finance because they are liars and like the manager, *** *** informed me that they get a profit if I finance through there lienholder instead of mine because they want some of their money back on the dealI declinedI have proof of all of the facts and what I was toldThere was no waiting period of 3weeks at allThe company did not wait nor checked on the payment because this was there plan from the beginning They are liars and I'm still waiting on these so call documents I sign for this Mercedes this week or I will go further against the companyThey need to owe up to their fault and reimburse me for the interest that was accumulated from the other lender and I will forever leave them alone except when I get my free oil changesAnyone I have met right along with anyone I might run across in the future that is inquiring about a vehicle will get an ear full on how badly they treat customersI have yet to receive any follow-ups nor call stating any of these details from the dealership themselvesI recently read the "Yelp" reviews after I submitted this complaint and over half of the customers had a bad experience with Mac Churhill Acura (2?? ratings) and I will be adding on to that site as wellThis dealership is bad business
The company is not being forthright and telling the truthI told the company immediately after my purchase that the car was not going to work for me and the sales representatives 1) First promisedme I could return it because it was within a week of the purchase 2) After I drove hours to the dealer, I was then told I could not return it but that they would work with me to find a car I could trade mine for, without taking a huge lossThey rejected the refund apparently because the financing had already gone throughI had told the first sales rep, ***, that I would be coming in that Friday to bring the carback, which was four days after I mentioned I needed to return it, and I was told via text message that this was fine (I have the texts to prove it)But when I got there they told me it was too late.An executive sales rep, ***, then got involved and told me to go find a car that would work for my back (either inside or outside the dealership) and to let him know what that car was and he would try to get it into their dealership, so that I could do a straight across the board trade on my car so I wouldn't incur a huge loss I told him I was concerned about time passing and he told me that a month or two wouldn't be a big deal and that I could trade my car within that timeframe but he instructed me not to put too many miles on the car.So my fiancee and I spent several weeks test driving cars and when I found one that worked, I told him but he then said that he was unable to get that car for meSo I drove hours back to the dealers, found another car there that I decided I could live with (a Honda Accord coupe), but told *** I'd prefer one without a sunroof because it had more headroom which would be easier on my backHe told me that they got those cars in stock all the time and that it would likely not be a problem to get one for meI was very concerned at this point because I had already been lied to and at least a month had passed since I purchased the carHe told me not to worry, that I would take a small loss on the car but it would be nowhere what I would lose if I were to trade it at another dealer's (who would offer K for a car I'd just paid K for).I expected to hear back from him over the next week or two but did notSo I began to check in every week and asked about the Honda that he had assured me that I would be able to trade my car for,but they did not get any in stockI again expressed concern about the timeline and he told me that we could still wait a few weeks to see if the right car came inWhen it did not, I decided to go back to thedealer's Also, at this point I had requested sales paperwork FOUR times and still had not received itI had been wanting to refinance the car but had no paperwork to do thatMy license plateswere also mailed late (after two requests) so in the meantime the plates expiredI had also asked *** to cancel a $service plan that I had not authorized the FIRST week after I bought the car, and aftertwo months of calls and text messages he finally told me that I needed to go back to the dealers to do that in person with the finance manager.So I made a third trip to the dealership with my fiancee, who has advanced congestive heart failure and who also at this point was becoming very stressed by the situationHis health has declined overthe past few months and I attribute it mostly to the fact that we were both lied to, and basically jerked around for over two months, wasting a lot of time and energy trying to resolve this situation.We sat at the dealership for hours (as we did on every other visit) as we waited for the service plan paperwork to be processed In the meantime, I decided to test drive one more car in a last ditch attemptto find a car that would be better for my back Because of the repeated promise that was made to me by *** that the dealership would work with me to trade my car without me incurring a huge loss,I thought that I would be able to get near full value back on my car I found a Honda that was less than ideal but was willing to trade it*** told me it cost K (which is what I paid for my Acura) so I thought, Great, I can trade my car for this one, but when we sat down to the bargaining table, the price changed to K and he offered me K for my car That's rightK on a car that I had paidK for at the same dealer just over two months ago.Furious, we left the dealer's I ended up trading my car for one at another dealer, but I lost $6,on the trade (including taxes, etc), not to mention many hours of my time, and my fiancees time.We have lost productive work time due to this fiasco, and have both suffered ill effects to our health. I have text messages to prove that I was diligent with my correspondence and which prove some of what I have shared here.I tried to work with the manager at the local dealership at Acura and he basically just said to me, very coldly, "I can't help you." If you look up this dealership you'll notice there are many, many badand star reviews. Thank you so kindly for your time and attention,
Multiple efforts have been made to assist Mr***. We agreed to repair the areas of concern on his vehicle, which was done, we even tried more than once to trade him out of his Frontier into another vehicle. Ms*** purchased this vehicle but in the interest of customer
satisfaction we've attempted many times to work with him
Mac Churchill Acura has processed the cancellation for Ms*** *** *** will be the contact moving forward for checking the status of the cancellation. We anticipate refund funds from the warranty company in the next two weeks. No further action at this
time. *** ***###-###-####
We still await the documentation Mr*** states he has claiming we agreed to participate in needed repairs. Until this is supplied to us, our response has not changed. No further action at this time. Mac Churchill Acura
Ms*** came to the dealership to clear up any lingering issues. In email communication on Ms*** advised all had been taken care of and addressed to her satisfaction. Thank you. No further action at this time
They still have not made good on the resolution they offeredIt has been a week now and repairs still have not been done as promised with no contact from the dealership on the status of the parts neededParts are not unusual items that have to be special ordered either. They should also refund the service diagnosis fee that would have been covered by the warranty
We have been in communication with Mr***. We've apologized for the lack of follow through on his cancellation request. After receiving a completed cancellation form we've processed the cancellation of all purchased products. Mr*** will be receiving a full refund of the
products and a check will be sent to his lienholder in the amount of $ No further action at this time
We apologize to Ms*** for the amount of time that It is taking to complete the registration process, and for the lack of customer service she has received We are actively trying to register her vehicle with the Oregon DMV, but out of state registrations can be lengthy and
difficult. The paperwork has been sent to Oregon for registration, but has unfortunately been sent back due to additional requirements that we were not aware of, as each state has its own set of rules. The last request we received from Oregon was for a special inspection that had to be signed off by a Texas Police Officer. Mr***'s boyfriend sent us the paperwork, but it has been marked through and difficult to read. We do not know if Oregon will accept this, but we will send it and await their response He vehicle is legally Ms***'s, she should have a copy of the finance contract. We are currently working with the Oregon Department of Motor Vehicles and will continue to do so until it is registered and titled. We ask that Ms*** be patient and assist is in producing any other paperwork and requirements that the Oregon DMV may request, to expedite and streamline this process. We will make sure that she is kept abreast of the progress and pass on any other requirements that Oregon may have
As Mr*** is well aware, I cannot remove the inquiries from our credit report either Unethical businesses are the reason consumer protection laws were written, yet these businesses still lie and pass the buck so that no one is accountable Despite the assurance that *** ***,
Finance Director, was not informed that we refused Mac Churchill to access our credit history, *** *** should be reprimanded for his failure to inform Mr*** I will mention that Mr*** informed us each step of negotiations that he had to check with his finance director, who I assume is Mr*** The question remains, do any of us really believe Mr*** isn't totally aware that this is a common practice among his sales staff? We only signed a credit application as a contract condition of utilizing the pre-approved financing from *** ** *** AFTER all negotiations were complete, so there really was absolutely no reason for Mac Churchill, Mr***, Mr***, or Mr*** to pull our credit report I want a written letter of apology for violating my consumer rights, and a reprimand for *** *** and *** *** to reinforce the process of not violating consumer rights in the future
Ms***'s lienholder discovered that they had misplaced the payoff check that had been overnighted to them by our accounting office. They called and requested a 2nd check. The vehicle has now been paid off. No further action required
The customer did not present evidence that they even had a GPS deviceEither way it is stated several places that customers need to remove their valuables before leaving themAdditionally there is no evidence that anything was stolen
Ms*** believes her vehicle was scratched while in our possession during an airbag recall. We are unable to determine 100% whether the scratch was either there at the time of the purchase, scratched while in service, or scratched in the customer's possession. With that said, in the
interest of customer satisfaction we have offered to paint her door and shared the risks of having paint work performed on a vehicle. It is our understanding that Ms*** was intending to voice her displeasure on social media in hopes of receiving a more favorable outcome. We have agreed to paint the vehicle however will require her to sign a release. We have also asked Ms*** for necessary documents to correct her social security number on her paperwork. We await the information requested
The vehicle in question has been sold. Our offer still stands, if the customer would like to entertain another vehicle in our inventory we'd be happy to assist
Spoke to Mr*** today, apologized for poor communication and advised of recent research regarding cancellation. Found that cancellation was submitted back in June but for whatever reason the extended warranty did not process it - however we had the original submission email therefore the
warranty cancellation will be back-dated to June so there is no loss in proration. Advised customer 10-days for refund to be received by lienholder.Customer to reach out to me directly if refund is not received by 9.17. No further action at this time
I went back to their service centerTheir service people insisted that they have done the repairs properlyTheir contention about the tires being worn out before is totally incorrect as one of the tires was rotated to the front wheel just before they did the repairI went to the BMW dealership and they had confirmed my belief that the alignment was done improperly and the tires were wearing out because of thatMac Churchill did not accept their mistake and had caused damage to because the tires had worn out due to their improper repairHence, they did not resolve my dispute
The vehicle is unsafe to driveI intend to drive at night time too, and the lighting issue makes it really hard to see over feet, you better believe that driving miles an hour with that much lighting is not safeYet they claim that multiple inspections by professionals deemed this car as a safe vehicle, it should have been deemed as a safe daytime driving vehicleVisibility is one of the most crucial safety standards a car should have, if car safety professionals passed this car as safe, either their standards are way below what the public demands or they are simply not qualified to do their dutiesThey they go ahead and say that there is no structural damage, When a car is rear ended and the trunk moves, to where a bigger visible gap is left on the passenger side, and also the trunk is higher than the rear panel, the there was structural damage, the trunk is part of the structure, it is not an ornament, and that part of the structure wasn't repaired by professionals, or at least not qualified professionals, as I would believe, they would notice such differenceAnd as car people, they should know that structural damage can be caused without the need of airbag deploymentIf they don't know that, then they should take classes on itOn the car fax is noted that when the car had the front collision, fender, bumper and headlights were replaced, this was no small wreckI was offered a replacement vehicle, I did bring that up on my original claim, they only offered me one that was nothing like the Mercedes Benz I bought, they said "this BMW is your only option, we got this car really cheap at an auction so you can either take it or leave it" let me point out that they had other identical Mercedes Benz in the lot, but I was only offered a BMW that looked nothing like what I wanted or had purchaseThat was my only option, and it was not much of an optionThey simply did not care about their mistakeWhen it comes to the carfax, I was told by the sales manager, and two other salesman that at the time of purchasing the vehicle, their number rule is that the buyer is supposed to sign off on the carfax report, it really doesn't matter if I asked for it or not, the rule is, I, as the buyer, am supposed to sign off on it at the time of the purchase, AND THIS IS SIMPLE, I DIDN'TThey completely forgot to bring out the carfax for me to sign off on itAt the negotiating table, they also forgot to let me know the car had been on three wrecksSo no, I am not gonna accept their offer to just fix the headlight, not with the way they are trying to wash their hands and put their blame on me, when it was clearly their fault
First off it is Ms.*** and *** *** has not call me back or gave me any information so, I know he is not capable of providing the truth. I received the car on the evening of 6/bc I had to wait for the codes to get updated by Mercedes Benz dealership and my bank sent the check on 6/which was a Thursday because the buyer order was not sent until the late on 6/Within in business days on the 6/I was financed by a different lender without my permission or following up with me nor my bankOne of the managers, ***, stated he spoke with my bank and me and demanded a payment in which was a lie bcuz I have no records of any phone call neither does my bankThis document I signed I have yet to receive it in the mail as he stated it will be sentThe reason the company went ahead and finance because they are liars and like the manager, *** *** informed me that they get a profit if I finance through there lienholder instead of mine because they want some of their money back on the dealI declinedI have proof of all of the facts and what I was toldThere was no waiting period of 3weeks at allThe company did not wait nor checked on the payment because this was there plan from the beginning They are liars and I'm still waiting on these so call documents I sign for this Mercedes this week or I will go further against the companyThey need to owe up to their fault and reimburse me for the interest that was accumulated from the other lender and I will forever leave them alone except when I get my free oil changesAnyone I have met right along with anyone I might run across in the future that is inquiring about a vehicle will get an ear full on how badly they treat customersI have yet to receive any follow-ups nor call stating any of these details from the dealership themselvesI recently read the "Yelp" reviews after I submitted this complaint and over half of the customers had a bad experience with Mac Churhill Acura (2?? ratings) and I will be adding on to that site as wellThis dealership is bad business
The company is not being forthright and telling the truthI told the company immediately after my purchase that the car was not going to work for me and the sales representatives 1) First promisedme I could return it because it was within a week of the purchase 2) After I drove hours to the dealer, I was then told I could not return it but that they would work with me to find a car I could trade mine for, without taking a huge lossThey rejected the refund apparently because the financing had already gone throughI had told the first sales rep, ***, that I would be coming in that Friday to bring the carback, which was four days after I mentioned I needed to return it, and I was told via text message that this was fine (I have the texts to prove it)But when I got there they told me it was too late.An executive sales rep, ***, then got involved and told me to go find a car that would work for my back (either inside or outside the dealership) and to let him know what that car was and he would try to get it into their dealership, so that I could do a straight across the board trade on my car so I wouldn't incur a huge loss I told him I was concerned about time passing and he told me that a month or two wouldn't be a big deal and that I could trade my car within that timeframe but he instructed me not to put too many miles on the car.So my fiancee and I spent several weeks test driving cars and when I found one that worked, I told him but he then said that he was unable to get that car for meSo I drove hours back to the dealers, found another car there that I decided I could live with (a Honda Accord coupe), but told *** I'd prefer one without a sunroof because it had more headroom which would be easier on my backHe told me that they got those cars in stock all the time and that it would likely not be a problem to get one for meI was very concerned at this point because I had already been lied to and at least a month had passed since I purchased the carHe told me not to worry, that I would take a small loss on the car but it would be nowhere what I would lose if I were to trade it at another dealer's (who would offer K for a car I'd just paid K for).I expected to hear back from him over the next week or two but did notSo I began to check in every week and asked about the Honda that he had assured me that I would be able to trade my car for,but they did not get any in stockI again expressed concern about the timeline and he told me that we could still wait a few weeks to see if the right car came inWhen it did not, I decided to go back to thedealer's Also, at this point I had requested sales paperwork FOUR times and still had not received itI had been wanting to refinance the car but had no paperwork to do thatMy license plateswere also mailed late (after two requests) so in the meantime the plates expiredI had also asked *** to cancel a $service plan that I had not authorized the FIRST week after I bought the car, and aftertwo months of calls and text messages he finally told me that I needed to go back to the dealers to do that in person with the finance manager.So I made a third trip to the dealership with my fiancee, who has advanced congestive heart failure and who also at this point was becoming very stressed by the situationHis health has declined overthe past few months and I attribute it mostly to the fact that we were both lied to, and basically jerked around for over two months, wasting a lot of time and energy trying to resolve this situation.We sat at the dealership for hours (as we did on every other visit) as we waited for the service plan paperwork to be processed In the meantime, I decided to test drive one more car in a last ditch attemptto find a car that would be better for my back Because of the repeated promise that was made to me by *** that the dealership would work with me to trade my car without me incurring a huge loss,I thought that I would be able to get near full value back on my car I found a Honda that was less than ideal but was willing to trade it*** told me it cost K (which is what I paid for my Acura) so I thought, Great, I can trade my car for this one, but when we sat down to the bargaining table, the price changed to K and he offered me K for my car That's rightK on a car that I had paidK for at the same dealer just over two months ago.Furious, we left the dealer's I ended up trading my car for one at another dealer, but I lost $6,on the trade (including taxes, etc), not to mention many hours of my time, and my fiancees time.We have lost productive work time due to this fiasco, and have both suffered ill effects to our health. I have text messages to prove that I was diligent with my correspondence and which prove some of what I have shared here.I tried to work with the manager at the local dealership at Acura and he basically just said to me, very coldly, "I can't help you." If you look up this dealership you'll notice there are many, many badand star reviews. Thank you so kindly for your time and attention,
Multiple efforts have been made to assist Mr***. We agreed to repair the areas of concern on his vehicle, which was done, we even tried more than once to trade him out of his Frontier into another vehicle. Ms*** purchased this vehicle but in the interest of customer
satisfaction we've attempted many times to work with him
We have been in communication with Mr*** and will be taking care of securing him another key/remote. No further action at this time
Mac Churchill Acura has processed the cancellation for Ms*** *** *** will be the contact moving forward for checking the status of the cancellation. We anticipate refund funds from the warranty company in the next two weeks. No further action at this
time. *** ***###-###-####
We still await the documentation Mr*** states he has claiming we agreed to participate in needed repairs. Until this is supplied to us, our response has not changed. No further action at this time. Mac Churchill Acura
Ms*** came to the dealership to clear up any lingering issues. In email communication on Ms*** advised all had been taken care of and addressed to her satisfaction. Thank you. No further action at this time
They still have not made good on the resolution they offeredIt has been a week now and repairs still have not been done as promised with no contact from the dealership on the status of the parts neededParts are not unusual items that have to be special ordered either. They should also refund the service diagnosis fee that would have been covered by the warranty
We do apologize. We will process the cancellation swiftly
My offer stands as is
We have been in communication with Mr***. We've apologized for the lack of follow through on his cancellation request. After receiving a completed cancellation form we've processed the cancellation of all purchased products. Mr*** will be receiving a full refund of the
products and a check will be sent to his lienholder in the amount of $ No further action at this time