What is shown by the response of Mac Churchill Acura is exactly what I assumed would happen. Mac Churchill Acura management believe that they know all of facts, have the facts aligned, and so have fabricated a storyline. This ends with Mac Churhill Management, because regional Customer Relations management only asked me to work with the general manager of Mac Churchill Acura to resolve this matter. Acura regional Customer Relations management did not waste their time fabricating a storyline, they only tried to help.Here are the facts: I bought the car there. They changed the oil. The car had an issue. They have not stepped up to do their part to take control and make the repair happen.I have tried every lawyer I could in the time up to writing this. None want any parts of this issue. Lemon Law lawyers said they do not want any part of it either. They say they have seen this issue between car dealers so often that they could spend my money and not get anywhere.Had I seen reviews of Mac Churchill Acura of this type I would not have shopped there, as I have better hope for my money and I am ashamed to have bought from Mac Churchill Acura. This may be enough to have their general manager call me and tell me how they can make this right.
Unfortunately, the Customer Relations Manager's explanation does not explain why the vehicle was re-posted for the original asking price of $3995 on the internet by the "third party" and THEN reduced to the the "wholesale" price she refers to of $1995. Someone at Mac Churchill Acura designated the vehicle to be reduced. Not the "third party".Further, the Manager admitted during her conversation with me that this was not the first time they had a problem like this. She said "I really need to let the Sales Manager know there is a glitch in the process.". I can only assume this "glitch" has existed for sometime. Again...deceptive advertising or bait & switch tactics. You decide. As far as trying to blame the "third party", I'm surprised the Manager is not aware of CFPB Regulations which hold the "primary" entity accountable for the actions or omissions of their "third party" vendors.Please consider this complaint closed from my standpoint. Thank you.
Complaint: [redacted]
I am rejecting this response because:I may have purchased an AS-IS vehicle but under the assumption that Mac Churchill Acura had done their due diligence. However, this vehicle has presented numerous safety issues. These issues have happened intermittently since purchasing the vehicle as the original statement explains. The last time was the final straw for me. I have attached documentation and pictures from various times when 1) the traction control light has come on and caused the vehicle to completely stall not allowing me to steer or brake. As you can tell by the mileage this was on 2 different occasions but I do not have pictures documenting every time it has happened to me. The oil light randomly illuminating and partial dash lights not working properly. 2) Documentation from our mechanic to which this whole incident started which reflects the check engine light was on and the codes in which it was running when it was brought to Mac Churchill. When you guys told us to not authorize anymore repairs and bring it to your dealership right away so you could get us into another vehicle. This also does not explain why your dealership failed to do as promise and that was get us into another vehicle on January 18th when we brought the vehicle to you and was given a loaner car for 8 days with little to no communication from your dealership. Legal action was pursued because you did not withhold your agreement to get me another vehicle and expect me to take back the safety hazard you sold me. Someone at your dealership even told us that the codes had been cleared and there has been no proof from the dealership that proper repairs have been made. I can assure you I have spent far longer driving that vehicle then your mechanics and there is a safety issue with the vehicle and I will not put myself or my KIDS in harms way driving a vehicle that continues to stall on me randomly. Most notably the last time when I was in the middle of 820 with my child. This issue is not resolved and I will settle for nothing less than cancelling the sell and refunding us our down payment.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. Koehn has been advised that the Ultra Warranty was sold in error as the vehicle only qualified for a Primary Coverage. We have offered to cover her sway bar link repair as a goodwill gesture. No further action required at this time.
When Mr. [redacted] purchased his vehicle it was agreed that we would repair the hail damage. A We Owe was issued and hood, trunk, and roof were to be addressed. ubsequent to the hail damage repair Mr. [redacted] was not happy with a few spots where paint cracked due to the dent repair. At...
this time our Used Car Director offered to unwind the transaction and allow Mr. [redacted] to return the vehicle. He declined. We wanted to try and help out so our Used Car Director approved for the roof and trunk lid to be painted. At this time he and Mr. [redacted] had a conversation discussing the paint match and potential for variance. There were no issues with the hood. While Mr. [redacted]'s vehicle was in for repairs he was provided with a loaner vehicle at no charge.At this time we decline Mr. [redacted]'s request to re-paint his vehicle.
I am writing this letter in response to complaint [redacted] Ms. [redacted] I am sorry that your credit was pulled more times than was required. I did speak with Mr. [redacted] about the situation; and there is a procedure in place; but if the individual does not follow procedure things will occur. The finance managers that were involved have been reprimanded and [redacted] has been demoted. Since your complaint Mr. [redacted] has gathered his team and reinforced the procedure on at least 2 occasions that I was witness to. We strive to do our very best to attend to the wishes of our clients especially concerning their credit. I did contact the company that we use to process credit through, they are the ones that instructed me that you would be able to contact the lenders directly to remove the inquires that were posted.
Reached out to Ms. [redacted], apologized for experience. Retrieved credit card number and credited her back the $200 that was held for renter's storage. She was pleased to have the refund. No further action at this time.
Had a nice conversation with Ms. [redacted], discussed possibilities and options for both she and her husband to trade out of the vehicles they are in into newer vehicles. Set appointment for Ms. [redacted] to come in and meet with [redacted]. As of 10.20 Ms. [redacted] and Mr. [redacted] came to Mac...
Churchill Acura and were able to purchase two vehicles. No further action at this time. [redacted]Customer Relations Manager
Mac Curchill Acura has reviewed the purchase transaction and circumstances surrounding the remaining lease payments. We have agreed to reimburse customer for those two payments. We await response from the customer.
Mac Churchill Acura reached out to Joseph and invited them to bring the vehicle in again so we may assess. Unable to get vehicle to overheat but did discover A/C not blowing cold. Replaced A/C compressor, condenser, and performed an evac & recharge. Vehicle was returned to...
customer. Three days later the check engine light came on. Customer has arranged to bring the vehicle in on Saturday for another inspection.
Ms. [redacted] has been in contact with Mac Churchill, cancellation is in process and she has point of contact for updates. No further action at this time. [redacted]Customer Relations Manager
I still reject this response because they can make up whatever they would like to believe about the paint, but I brought it to two different professional paint and body shops and they both told me that if the properly mixed paint were used, then it would not have turned out the way it did. Also, I don't know of too many professional paint and body shops that are going to let vehicles out of their shops with overspray in multiple areas as they did mine. That in itself tells me the professionalism of the service they were probably doing.There was also not a response to where their used car sales director told me that he was going to have them repair and paint the hood and roof, but never said anything about the trunk. The hood was never touched, but the roof and trunk were painted. I still have this on a voice recording and I have sent it to Mac Churchill at their request before their latest response.
Standard processing time can take several weeks which includes Mac Churchill Acura processing time, we must also wait on the warranty company to process the cancellation in their own time only after either a physical check is sent to us via regular mail or a credit is issued on a monthly statement. Once the statement is posted and/or the check is receipted, we then process the check request for refund. In the interest of customer satisfaction and to expedite we've received approval to work outside the process and cut the refund check prior to standard processing. A check will be overnighted tonight to Mr. [redacted]'s lienholder.
Mac Churchill Acura had several vehicles that would fit in Ms. [redacted]'s budget but she settled on the 2005 Infiniti G35. Every deal is pending the bank's final approval and in this particular case the specific terms were not agreeable to the bank on that particular vehicle due to...
age/mileage. We do still have approvals for financing but not on that particular vehicle. We are more than happy to help Ms. [redacted] select a vehicle that would fit the specific criteria set by the bank. We get new inventory in every day. Happy to help. Mac Churchill Acura.
I received the Fed-ex package and on top of being addressed to the wrong address as in I happen to be standing outside when fed ex drove by looking for a non existent address even though the address on my paperwork was correct- they sent me some other persons paperwork and SOME of my paperwork. Instead of getting my odometer statements for the vehicles I traded in I received [redacted]' for a 2000 Ford Mustang??? Having this paperwork in its entirety is a necessity because we used the vehicles for business purposes and for the IRS I have to show the milage that was on them when we sold them. I can't believe they got the address wrong AND sent me other peoples paperwork. This place truly is a joke. I really need the correct paperwork- my paperwork not some other persons.
no it was not you lie cheat and steal from everyone and try to lie your way out of it and I sent the SAME RESPONCE TO THE Revdex.comYOUR NOT GOING TO LIE YOU WAY OUT OF THIS YOUR A TRASH COPANY THAT STEALS FROM PEOPLE AND LIES and I will not stop until you stop lieing and refund my cost out of pocket and I looked at Revdex.com and your lieing ways even on rip off report comyelp google facebook twiiterall your people do it try to steal money from people and thats why I have the proof and turned you in to the texas attorney general
Complaint TypeTotal Closed ComplaintsAdvertising/Sales Issues29Billing/Collection Issues5Delivery Issues2Guarantee/Warranty Issues10Problems with Product/Service52Total Closed Complaints98
Please enter your reason(s) for rejecting the business response below.I have given Mac Churchill plenty of my time over the phone and 2 chances in person. Both times they wasted my time and did not value me or my time.After all the work and effort put in by me and the Customer relations manager to the sales managers and after confirming my appointment time, they stillwere not expecting me and did not have my appointment booked. They showed no record of my appointment and no record of even my pre-qualification that I had sent in 3 days prior.I had to start from the beginning of the reason why I was there in the first place with two people before they sent me an assistant manager which I requested when I knew they didn't even have me on the books. They flat out refused to send over the vehicle I wanted to see from the Acura branch that I was interested in and the option they are speaking off in their response. All 3 cars that were shown to me where filthy with moldy food and trash all over the car. One car even had the prior owners debit and credit cardon the floorboard. If they cannot take 5 minutes to vacuum, they certainly are not looking under the hood. I question the reliability of any car sold at this dealership. They wanted to play games with me and upsell me to a higher price vehicle with hefty payments that I cannot afford. They car they were really pushing had completely bald tires, a cracked windshield and front & back bumpers were all dinged and scratched. They were not even willing to put on used tires. I said this is a safety issue and cannot believe you would let a person drive off this lot with completely no tread on the tires. I will not do any business with this dealership or any of their other branches. The only option I am willing to pursue with them is a refund of some of the money on the purchase price of the Lexus because it was sold at a high price and I paid to much versus the mechanical issues it had at time of purchase.
What is shown by the response of Mac Churchill Acura is exactly what I assumed would happen. Mac Churchill Acura management believe that they know all of facts, have the facts aligned, and so have fabricated a storyline. This ends with Mac Churhill Management, because regional Customer Relations management only asked me to work with the general manager of Mac Churchill Acura to resolve this matter. Acura regional Customer Relations management did not waste their time fabricating a storyline, they only tried to help.Here are the facts: I bought the car there. They changed the oil. The car had an issue. They have not stepped up to do their part to take control and make the repair happen.I have tried every lawyer I could in the time up to writing this. None want any parts of this issue. Lemon Law lawyers said they do not want any part of it either. They say they have seen this issue between car dealers so often that they could spend my money and not get anywhere.Had I seen reviews of Mac Churchill Acura of this type I would not have shopped there, as I have better hope for my money and I am ashamed to have bought from Mac Churchill Acura. This may be enough to have their general manager call me and tell me how they can make this right.
Unfortunately, the Customer Relations Manager's explanation does not explain why the vehicle was re-posted for the original asking price of $3995 on the internet by the "third party" and THEN reduced to the the "wholesale" price she refers to of $1995. Someone at Mac Churchill Acura designated the vehicle to be reduced. Not the "third party".Further, the Manager admitted during her conversation with me that this was not the first time they had a problem like this. She said "I really need to let the Sales Manager know there is a glitch in the process.". I can only assume this "glitch" has existed for sometime. Again...deceptive advertising or bait & switch tactics. You decide. As far as trying to blame the "third party", I'm surprised the Manager is not aware of CFPB Regulations which hold the "primary" entity accountable for the actions or omissions of their "third party" vendors.Please consider this complaint closed from my standpoint. Thank you.
Complaint: [redacted]
I am rejecting this response because:I may have purchased an AS-IS vehicle but under the assumption that Mac Churchill Acura had done their due diligence. However, this vehicle has presented numerous safety issues. These issues have happened intermittently since purchasing the vehicle as the original statement explains. The last time was the final straw for me. I have attached documentation and pictures from various times when 1) the traction control light has come on and caused the vehicle to completely stall not allowing me to steer or brake. As you can tell by the mileage this was on 2 different occasions but I do not have pictures documenting every time it has happened to me. The oil light randomly illuminating and partial dash lights not working properly. 2) Documentation from our mechanic to which this whole incident started which reflects the check engine light was on and the codes in which it was running when it was brought to Mac Churchill. When you guys told us to not authorize anymore repairs and bring it to your dealership right away so you could get us into another vehicle. This also does not explain why your dealership failed to do as promise and that was get us into another vehicle on January 18th when we brought the vehicle to you and was given a loaner car for 8 days with little to no communication from your dealership. Legal action was pursued because you did not withhold your agreement to get me another vehicle and expect me to take back the safety hazard you sold me. Someone at your dealership even told us that the codes had been cleared and there has been no proof from the dealership that proper repairs have been made. I can assure you I have spent far longer driving that vehicle then your mechanics and there is a safety issue with the vehicle and I will not put myself or my KIDS in harms way driving a vehicle that continues to stall on me randomly. Most notably the last time when I was in the middle of 820 with my child. This issue is not resolved and I will settle for nothing less than cancelling the sell and refunding us our down payment.
Regards,
[redacted]
No one has called me from MacChurch Acura.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. Koehn has been advised that the Ultra Warranty was sold in error as the vehicle only qualified for a Primary Coverage. We have offered to cover her sway bar link repair as a goodwill gesture. No further action required at this time.
When Mr. [redacted] purchased his vehicle it was agreed that we would repair the hail damage. A We Owe was issued and hood, trunk, and roof were to be addressed. ubsequent to the hail damage repair Mr. [redacted] was not happy with a few spots where paint cracked due to the dent repair. At...
this time our Used Car Director offered to unwind the transaction and allow Mr. [redacted] to return the vehicle. He declined. We wanted to try and help out so our Used Car Director approved for the roof and trunk lid to be painted. At this time he and Mr. [redacted] had a conversation discussing the paint match and potential for variance. There were no issues with the hood. While Mr. [redacted]'s vehicle was in for repairs he was provided with a loaner vehicle at no charge.At this time we decline Mr. [redacted]'s request to re-paint his vehicle.
I am writing this letter in response to complaint [redacted] Ms. [redacted] I am sorry that your credit was pulled more times than was required. I did speak with Mr. [redacted] about the situation; and there is a procedure in place; but if the individual does not follow procedure things will occur. The finance managers that were involved have been reprimanded and [redacted] has been demoted. Since your complaint Mr. [redacted] has gathered his team and reinforced the procedure on at least 2 occasions that I was witness to. We strive to do our very best to attend to the wishes of our clients especially concerning their credit. I did contact the company that we use to process credit through, they are the ones that instructed me that you would be able to contact the lenders directly to remove the inquires that were posted.
Reached out to Ms. [redacted], apologized for experience. Retrieved credit card number and credited her back the $200 that was held for renter's storage. She was pleased to have the refund. No further action at this time.
Had a nice conversation with Ms. [redacted], discussed possibilities and options for both she and her husband to trade out of the vehicles they are in into newer vehicles. Set appointment for Ms. [redacted] to come in and meet with [redacted]. As of 10.20 Ms. [redacted] and Mr. [redacted] came to Mac...
Churchill Acura and were able to purchase two vehicles. No further action at this time. [redacted]Customer Relations Manager
Mr. [redacted] has received paperwork copies and the GAP claim is in process. No further action at this time. [redacted]Customer Relations Manager
Mac Curchill Acura has reviewed the purchase transaction and circumstances surrounding the remaining lease payments. We have agreed to reimburse customer for those two payments. We await response from the customer.
Mac Churchill Acura reached out to Joseph and invited them to bring the vehicle in again so we may assess. Unable to get vehicle to overheat but did discover A/C not blowing cold. Replaced A/C compressor, condenser, and performed an evac & recharge. Vehicle was returned to...
customer. Three days later the check engine light came on. Customer has arranged to bring the vehicle in on Saturday for another inspection.
Ms. [redacted] has been in contact with Mac Churchill, cancellation is in process and she has point of contact for updates. No further action at this time. [redacted]Customer Relations Manager
I still reject this response because they can make up whatever they would like to believe about the paint, but I brought it to two different professional paint and body shops and they both told me that if the properly mixed paint were used, then it would not have turned out the way it did. Also, I don't know of too many professional paint and body shops that are going to let vehicles out of their shops with overspray in multiple areas as they did mine. That in itself tells me the professionalism of the service they were probably doing.There was also not a response to where their used car sales director told me that he was going to have them repair and paint the hood and roof, but never said anything about the trunk. The hood was never touched, but the roof and trunk were painted. I still have this on a voice recording and I have sent it to Mac Churchill at their request before their latest response.
Standard processing time can take several weeks which includes Mac Churchill Acura processing time, we must also wait on the warranty company to process the cancellation in their own time only after either a physical check is sent to us via regular mail or a credit is issued on a monthly statement. Once the statement is posted and/or the check is receipted, we then process the check request for refund. In the interest of customer satisfaction and to expedite we've received approval to work outside the process and cut the refund check prior to standard processing. A check will be overnighted tonight to Mr. [redacted]'s lienholder.
Mac Churchill Acura had several vehicles that would fit in Ms. [redacted]'s budget but she settled on the 2005 Infiniti G35. Every deal is pending the bank's final approval and in this particular case the specific terms were not agreeable to the bank on that particular vehicle due to...
age/mileage. We do still have approvals for financing but not on that particular vehicle. We are more than happy to help Ms. [redacted] select a vehicle that would fit the specific criteria set by the bank. We get new inventory in every day. Happy to help. Mac Churchill Acura.
I received the Fed-ex package and on top of being addressed to the wrong address as in I happen to be standing outside when fed ex drove by looking for a non existent address even though the address on my paperwork was correct- they sent me some other persons paperwork and SOME of my paperwork. Instead of getting my odometer statements for the vehicles I traded in I received [redacted]' for a 2000 Ford Mustang??? Having this paperwork in its entirety is a necessity because we used the vehicles for business purposes and for the IRS I have to show the milage that was on them when we sold them. I can't believe they got the address wrong AND sent me other peoples paperwork. This place truly is a joke. I really need the correct paperwork- my paperwork not some other persons.
no it was not you lie cheat and steal from everyone and try to lie your way out of it and I sent the SAME RESPONCE TO THE Revdex.comYOUR NOT GOING TO LIE YOU WAY OUT OF THIS YOUR A TRASH COPANY THAT STEALS FROM PEOPLE AND LIES and I will not stop until you stop lieing and refund my cost out of pocket and I looked at Revdex.com and your lieing ways even on rip off report comyelp google facebook twiiterall your people do it try to steal money from people and thats why I have the proof and turned you in to the texas attorney general
Complaint TypeTotal Closed ComplaintsAdvertising/Sales Issues29Billing/Collection Issues5Delivery Issues2Guarantee/Warranty Issues10Problems with Product/Service52Total Closed Complaints98
Please enter your reason(s) for rejecting the business response below.I have given Mac Churchill plenty of my time over the phone and 2 chances in person. Both times they wasted my time and did not value me or my time.After all the work and effort put in by me and the Customer relations manager to the sales managers and after confirming my appointment time, they stillwere not expecting me and did not have my appointment booked. They showed no record of my appointment and no record of even my pre-qualification that I had sent in 3 days prior.I had to start from the beginning of the reason why I was there in the first place with two people before they sent me an assistant manager which I requested when I knew they didn't even have me on the books. They flat out refused to send over the vehicle I wanted to see from the Acura branch that I was interested in and the option they are speaking off in their response. All 3 cars that were shown to me where filthy with moldy food and trash all over the car. One car even had the prior owners debit and credit cardon the floorboard. If they cannot take 5 minutes to vacuum, they certainly are not looking under the hood. I question the reliability of any car sold at this dealership. They wanted to play games with me and upsell me to a higher price vehicle with hefty payments that I cannot afford. They car they were really pushing had completely bald tires, a cracked windshield and front & back bumpers were all dinged and scratched. They were not even willing to put on used tires. I said this is a safety issue and cannot believe you would let a person drive off this lot with completely no tread on the tires. I will not do any business with this dealership or any of their other branches. The only option I am willing to pursue with them is a refund of some of the money on the purchase price of the Lexus because it was sold at a high price and I paid to much versus the mechanical issues it had at time of purchase.