Ms. [redacted] came in to the dealership on 11.8.2016 and we unwound the transaction as per her request. No further action at this time. [redacted]Customer Relations Manager
You keep saying "unwinding", but you are not going into detail on what exactly you mean by that. Does that mean you are going to give me my car back that I traded in? Does it mean that you are going to refund me for the new tires I had to put on the car, because the ones that came on it were dry rotted and unsafe? What do you mean by minus mileage used? I still would like to keep the car, but I would just like the right and honest thing done. You tell someone you are going to do one thing (paint the hood and roof), but then do something else (paint the roof and trunk). Then the workmanship performed is substandard and instead of just doing the right and honest thing and correcting it, it gets dragged out unnecessarily. I decline at the moment because the response is very general and not in detail. In the end I would prefer to just have the paint fixed on the roof and trunk as I originally stated. Until the "unwinding" is gone into more detail, this is my stance.
In response to the complaint Mac Churchill Acura has communicated with Ms. [redacted]. Once we received the cancellation request we promptly processed the paperwork and sent it off to the GAP company. The GAP company did the same, no delays in getting the cancellation completed. Where...
we ran into issue with Ms. [redacted] was when she was given no indication as to what the cancellation process entailed and/or timeframe for processing. As a general rule we quote 6-8 weeks for cancellation as there are more parties involved than just Mac Churchill and the Gap company. In this case specifically, [redacted] is the lienholder and [redacted] actually drafts the refund from our account and cuts the check directly to the customer. This information was just learned today and shared with Ms. [redacted]. No intention was ever made to hold up the processing, misinform Ms. [redacted], nor ever make her feel like her concerns were not important. As per [redacted] Ms. [redacted] should receive her refund check within 60 days of May 1st, the date in which they wrote Mac Churchill Acura a letter indicating that they would be drafting the GAP refund $ from our account. We sincerely apologize for the lack of information having been provided in the beginning and for the lack of communication throughout her experience. Sincerely, [redacted]Mac Churchill Acura[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is an unfortunate situation for Mr. [redacted]. The engine oil may have been over-filled by our Service Department but that certainly does not contribute to the concern that caused the engine to fail, which is oil starvation. It was at the discretion of Mr. [redacted] and [redacted]...
[redacted] to change the oil. It was only subsequent to this oil change that a noise was discovered and later diagnosed as needing a new motor.It is of our recommendation that Mr. [redacted] request assistance from Mitsubishi and/or have their Shop Foreman / Field Technical Specialist inspect the vehicle.
Mr. [redacted] purchased his vehicle on 1.30.2016. Prior to his purchase the vehicle had been through a Texas State Inspection and passed. At that time he was aware he would need to go to the motor vehicle office in California to get his vehicle registered. We sent a check to Mr....
[redacted] in the amount of $3256.78 to pay for his taxes, title, and registration in California. As of 6.2.2016 he had not yet cashed this check. Today he is seeking assistance on a vehicle he purchased over 4 months ago along with a re-issue of the check as his local office will not accept a check over 90 days old. We will accommodate the request to recut the check however we decline the request for assistance on any needed repairs. We'd also like to share some correspondence from previous emails from Mr. [redacted]. No further action at this time.
Ms. [redacted] came in to the dealership on 11.8.2016 and we unwound the transaction as per her request. No further action at this time. [redacted]Customer Relations Manager
You keep saying "unwinding", but you are not going into detail on what exactly you mean by that. Does that mean you are going to give me my car back that I traded in? Does it mean that you are going to refund me for the new tires I had to put on the car, because the ones that came on it were dry rotted and unsafe? What do you mean by minus mileage used? I still would like to keep the car, but I would just like the right and honest thing done. You tell someone you are going to do one thing (paint the hood and roof), but then do something else (paint the roof and trunk). Then the workmanship performed is substandard and instead of just doing the right and honest thing and correcting it, it gets dragged out unnecessarily. I decline at the moment because the response is very general and not in detail. In the end I would prefer to just have the paint fixed on the roof and trunk as I originally stated. Until the "unwinding" is gone into more detail, this is my stance.
In response to the complaint Mac Churchill Acura has communicated with Ms. [redacted]. Once we received the cancellation request we promptly processed the paperwork and sent it off to the GAP company. The GAP company did the same, no delays in getting the cancellation completed. Where...
we ran into issue with Ms. [redacted] was when she was given no indication as to what the cancellation process entailed and/or timeframe for processing. As a general rule we quote 6-8 weeks for cancellation as there are more parties involved than just Mac Churchill and the Gap company. In this case specifically, [redacted] is the lienholder and [redacted] actually drafts the refund from our account and cuts the check directly to the customer. This information was just learned today and shared with Ms. [redacted]. No intention was ever made to hold up the processing, misinform Ms. [redacted], nor ever make her feel like her concerns were not important. As per [redacted] Ms. [redacted] should receive her refund check within 60 days of May 1st, the date in which they wrote Mac Churchill Acura a letter indicating that they would be drafting the GAP refund $ from our account. We sincerely apologize for the lack of information having been provided in the beginning and for the lack of communication throughout her experience. Sincerely, [redacted]Mac Churchill Acura[redacted]
Cancellation of products have been processed as requested. Researching other concerned as expressed by [redacted] during our recent conversation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is an unfortunate situation for Mr. [redacted]. The engine oil may have been over-filled by our Service Department but that certainly does not contribute to the concern that caused the engine to fail, which is oil starvation. It was at the discretion of Mr. [redacted] and [redacted]...
[redacted] to change the oil. It was only subsequent to this oil change that a noise was discovered and later diagnosed as needing a new motor.It is of our recommendation that Mr. [redacted] request assistance from Mitsubishi and/or have their Shop Foreman / Field Technical Specialist inspect the vehicle.
Mr. [redacted] purchased his vehicle on 1.30.2016. Prior to his purchase the vehicle had been through a Texas State Inspection and passed. At that time he was aware he would need to go to the motor vehicle office in California to get his vehicle registered. We sent a check to Mr....
[redacted] in the amount of $3256.78 to pay for his taxes, title, and registration in California. As of 6.2.2016 he had not yet cashed this check. Today he is seeking assistance on a vehicle he purchased over 4 months ago along with a re-issue of the check as his local office will not accept a check over 90 days old. We will accommodate the request to recut the check however we decline the request for assistance on any needed repairs. We'd also like to share some correspondence from previous emails from Mr. [redacted]. No further action at this time.