Macy's

Dear [redacted] ***, We are in receipt of Revdex.com Complaint ID [redacted] We have spoken to [redacted] and have resolved all matters as expressed in the complaint Based on this, we consider the matter closed satisfactorily Sincerely,Julie R.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received a ridiculous response from [redacted] outlining the charges on my bloomingdales account that did not address my issueThe interest charge that you so eloquently break down was not disclosed to me at the time I zeroed out my account, so your own employees don't know theses rebukes that you say are in the credit card agreementTo the contrary, I was told when I ASKED that he account was settled and that there would be NO additional charges, and then you go and place the additional finance charge on my account anyway and report the monthly charges which continue to accumulate to my credit reportYour response is the reason why so many consumers hate MacysIf you can see no fault in a policy that your own customer service is unaware of then you are just as badSo glad I closed out your accountThere are too many other great options Regards, [redacted]

[redacted] *** [redacted] ** [redacted] September 30, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apologies for any inconvenience you may have experienced regarding these issues My review found that your account was registered through macys.com to receive electronic billing statements as of January 17, I verified that billing and payment notifications were being sent to the e-mail address we have on file of [redacted] and we have no documentation of our e-mails being returned as undeliverable Our records show that your billing statement for the period ending July 13, 2016, had a balance of $due by August 9, When no payment was received by that date, your account was charged a $late fee, and $minimum interest charge, for a new balance of $due by September 9, When no payment was received by that date, a $late fee and $interest charge were applied, along with $in new purchases, for a balance of $138.78, with a $minimum payment (including a $past due amount) due by October 9, Two consecutive monthly payments were missed; therefore, your account was reported as days past due to the credit bureaus We received your $payment on September 13, Our records indicate you wrote in via online chat, and expressed dissatisfaction with only a partial late fee removal of $for the billing period ending August 12, At your request, the online chat representative closed your account on September 14, As a courtesy, two late fees of $each were removed, bringing your account to a credit balance of $ A credit balance refund check for $was sent to you on September 19, 2016, resulting in a zero ($0.00) balance Enclosed are copies of your statements for billing periods July through September for your records Research confirmed that billing alerts were received by you via email In addition, your account history shows that you were successful at logging in to your account online multiple times since September 2015, and I confirmed that there were no system or website errors during the time of your delinquency that would have prevented you from making a payment It is not the Bank’s policy to remove any delinquency unless it occurred as a result of our billing error Therefore, I am unable to clear the derogatory information from your credit report However on September 20, 2016, we instructed the credit bureaus to code your account as “customer disputes reporting.” While I understand that this is not the resolution you are seeking, we must maintain and adhere to specific policies and procedures If you have any further questions, please feel free to contact me at the telephone number listed below Sincerely, Alison GMacy's Executive Office ###-###-#### Extension [redacted] Enclosures / mailed September 30, cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] **Dear [redacted] ***,To Whom may be concerned, This is ***, I have complained with Macy's business with rebate check not sending to meI called Macy's executive office [redacted] ext ***But no body answered and I left messageAnd I also call you at [redacted] ***, but the systems could not get my response for representatives serviceSo I email to youPlease help me out! Thanks!This is ***I contacted with Macy's executive office Mrs Moore and She said that the Macy's rebate center is in charge the rebate and she can not do anythingSo she asked me to call and contact the rebate center just before I complained to you, I got nothing from the rebate center customer serviceSo what can I do now?Sincerely,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you for your prompt response and help with this frustrating matter!

Dea [redacted] ***,We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank youSincerely, Tranesse S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: 513-573-Fax: ###-###-####

February 23, [redacted] ***Dear [redacted] : I am in receipt of your complaint ID [redacted] As a representative of Macy's Executive Office, I was asked to review and respond to your concernsWhile I have been unable to speak to you directly, I have, however, investigated your concernsI would like to apologize for the delay in getting your gift cardI have sent a gift card in the amount of $to you under separate coverYou should receive the gift card within business daysBased on the above, we have responded to all concerns and consider this complaint closedSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

January 15, [redacted] E Fourth StSuite Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] After numerous attempts by phone and email, we have not had any contact with the referenced customerIt appears the customer has returned the item in questionAs a gesture of good will, a $ Macy's gift card is being sent under separate coverBased on this, we consider the matter closedThank you Sincerely, Melissa U Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted]

Dear [redacted] ***, We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the complaintWhile we have accommodated the customer and emailed the customer referencing the accommodation that has been done, the customer has not responded at this time on whether these actions are satisfactoryWe believe our actions are more than equitable and we consider the matter closed satisfactorilyThank youAndrew W.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

December 23, [redacted] ***Cincinnati Revdex.comE Fourth StSte 600Cincinnati, OH 45202Dear [redacted] ***: I am in receipt of [redacted] complaintAs a representative of Macy's Executive Office, I was asked to review and respond to her concernsUnfortunately, I have been unable to speak to [redacted] directlyI have, however, left her several messages over the past two weeks regarding her concerns [redacted] was concerned about the multiple authorization holds on her accountIt appears that all of the authorization holds have fallen off at this timeIn a gesture of good will, I sent [redacted] a gift card for $to use on her next purchase online or in storeAs I have not had a response to date, I am closing this issueI remain available should the customer contact us againBased on the above, Macy's considers this complaint closedSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

[redacted] ###-###-#### [redacted] June 20, 2017Via U.SPostal Service MsDiane MMacy's Executive Office P.OBox Mason, OH 45040RE: [redacted] Case No.: [redacted] Case No.: [redacted] File No.: [redacted] : Macy's Account ending [redacted] (98.60)Dear MsM.:I have been out of town for the past few days and have just returned and received your letter dated June 13, in response to the actions opened with [redacted] , [redacted] , and [redacted] , State of [redacted] Upon quick review of your letter I am happy to see that some matters were taken into account and that we resolved the purchases of $and $made on December 7, I do see some adjustments and calculations but will need some time to verify and review with my recordsHowever, the following are matters which still remain in dispute:A) The proper return of the two (2) carat diamond earrings purchased on December 5, 2015;and B) Any outstanding balance on my Macy's Account.I will review the calculations you provided to me in your letter along with my statements and receipts and prepare a more formal response letter to that effect within daysI ask that all actions (with [redacted] , [redacted] , and [redacted] ) be kept "open" or "pending” while negotiations are taking place.Thank you for your cooperation in this regard and I look forward to working with you to resolve this matter once and for all.Sincerely, [redacted] CC [redacted]

[redacted] , We are in receipt of Complaint Id # [redacted] To resolve this issue, we have sent the customer a gift card to offset the delivery feeThe customer has been advised that the gift card will arrive in 7-business days At this time, Macy's will consider this matter closed Thanks, Macy's Executive Office

[redacted] *** [redacted] June 10, [redacted] Re: Revdex.com Complaint [redacted] Macy’s account ending in [redacted] Dear *** ***: I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration this matter may have caused you Per the terms of the Department Stores National Bank Credit Card Agreement, interest is charged on the outstanding balance of your account until the day you pay the full balance owed on that account type For example, if you have been paying only the minimum payments on your balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement This may result in a statement containing only an interest charge You can avoid being charged interest by paying your account balance in full every month by your payment due date In using your account, you consented to the terms of this Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges Applying this billing policy to your Macy’s account, the $interest charge that appeared on your April 15, 2016, billing statement included interest for the outstanding balance on your account between the bill date of March 17, 2016, and the date (April 10, 2016) that your $payment was applied to your account Since the $interest charge was not paid in full, another $interest charge was assessed on May 17, However, this $interest charge was removed when you called in on May 18, 2016, and made a payment of $ As of the date of this letter, the account balance is zero ($0.00) [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me at the number listed below Sincerely, Stephanie CMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

My complaint regarding Macy's and lost merchandise has not been resolved yet10/8/ Corporate did contact me & after several phone calls sent me a free item and told me to go into the store where I made the original purchase and they would have my lost items waiting for me at the counter to pick up My husband went in my place to Macy'sHe was told he needed my debit card because he would have to repurchase the items and then Macy's would refund that purchase to my cardSo my husband explained he does not carry my debit card, & he was not told this The clerk called for a manager at my husbands requestAfter minor more of waiting my husband asked the clerk where the manager wasThe manager never came and the clerk sincerely apologized and stated she could not help us without a manager.She apologized for the manager not comingThe clerk then stated that corporate did not communicate well between them and us and again apologized for the confusionMy husband was very uncomfortable with this whole situationHe should not of had to go thru this.She apologized again because she could not help us I then called corporate that night & asked what I needed to do to resolve this and explained what my husband went thru and asked why I was not told he needed my debit card After or days corporate returned my call and stated that he was perfectly clear with the store & he was just going to issue me a full refund at this pointHe apologized for not returning my call in a timely manner and explained he was busy with Macy's fall product lineHe said he would send me a free gift with a full refund and this has not happenedThe purchase was made in JulyNow I feel very uncomfortable going to Macy's because they have made me feel as tho I am at fault hereI would of went to Macy's with my debit card if I knew thisMy question is do I wait for corporate or do I go to the store? I thought my refund would happen automatically with my card on file but I have not seen this happen

[redacted] *** [redacted] October 14, [redacted] Re: Revdex.com Complaint # [redacted] Macy's Account ending in [redacted] Dear [redacted] I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration you may have experienced while trying to close your above referenced Macy’s account Be assured that the problems you described are not typical of the level of quality customer service that we strive to provide Macy’s goal is to have professional and knowledgeable associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently For that reason, we truly appreciate the time you took to share your feedback, as it directs our attention to areas in which we can improve our service quality With regret, I confirmed that your account was closed on August 23, 2015, as you requested Although interest fees were properly charged, as a courtesy, on September 29, 2015, I applied a credit of $to your account As of this date, your account has a zero ($0.00) balance [redacted] , we value your business and we are sorry this misunderstanding may have jeopardized our relationship If I may be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, Tamalla D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] Revdex.com

Dear ***, We are in receipt of complaint ID [redacted] for [redacted] After reviewing the inspection report, we have approved a return of the mattress and boxspringA return has been setup on return number [redacted] [redacted] will receive full credit in the amount of $back to her [redacted] account once the merchandise has been picked up and returned to the warehouse [redacted] may contact Customer Service at ###-###-#### to schedule the pick up at her convenienceMacy’s does consider this issue closedThank You, Macy’s Executive Office

Hi ***, I have contacted [redacted] in regards to her Revdex.com Complaint ID # [redacted] We have been able to correctly apply the credit Due to this we are considering this issue as resolvedSincerely, Yvonne F.| Omnichannel Presidential ExecutiveOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### Ext | Fax: ###-###-#### | Email: [redacted]

***, We received the complaint for [redacted] regarding ID [redacted] The customer disputed the WNM denial with the mattress defectWe have set full credit return for the customer and advised by email Macy's Executive Office

February 3, [redacted] ***Re: Revdex.com, Complaint ID # [redacted] Dear [redacted] :I am in receipt of your additional comments filed with the Revdex.com, which were forwarded to Macy’s Executive OfficeAs I am familiar with this matter, I was asked to review and respond to your concernsI again offer my apology for any frustration this matter may have caused.My letter of January 2, 2017, did not state that there was a waiting period, or signage to that effect in the stores, to repurchase returned itemsI regret learning of the misinformation you describe receiving from an associate at the Macy’s in [redacted] ***I have forwarded your correspondence to the Vice President Store Manager of Macy’s [redacted] for further review with their store’s teamIf our stores further reduce an item’s price within days of the original purchase, we refund the price difference when you present your original receiptThis policy is posted on public facing signs within each Macy’s store in the general vicinity of each cash registerYour initial complaint states that the original purchase date of the items was on October 5, 2016, and you returned to the store on December 17, 2016, to obtain a price adjustmentThis time period is beyond the 10-day limit for a valid price adjustmentAny price adjustment or return that is outside the parameters of our established policies is honored at the discretion of store management and would be an accommodation to youIf you would like, please send me a copy of your original purchase receipt and I would be happy to review this furtherYou may send this information to me directly using the return address listed above, or via email at [redacted] .Thank you again for allowing me to respond to your inquiryIf you have any additional questions, feel free to contact me at the telephone number listed below.Sincerely, Stephen C.Macy’s Executive Office###-###-#### Extension *** cc: [redacted] ***, Revdex.com Vice President, Store Manager – Macy’s [redacted] ***

[redacted] *** [redacted] September 17, [redacted] Re: Revdex.com ID [redacted] Dear [redacted] : I am in receipt of the additional comments to your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns Thank you for providing a copy of the documentation you received from the Internal Revenue Service (IRS) concerning the 1099-R forms from Macy’s, Inc For clarification, IRS 1099-R forms are issued to individuals who receive monetary distributions from a pension, annuity, retirement, profit sharing plan, or IRA As noted on the forms you provided, you were issued a 1099-R for the tax years 2010, and due to monetary distributions from a Macy’s IncBenefit Plan Trust For information concerning these disbursements and the receipt of your 1099-R forms, please contact Macy’s, Inc Benefit Plan directly at ###-###-#### [redacted] , thank you for bringing this matter to our attention and allowing me an opportunity to respond If I may be of assistance on another matter, please do not hesitate to contact me at the telephone number listed below Sincerely, Carye C Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com