Macy's

Dear *** ***, We are in receipt of Revdex.com Complaint # ***We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you. Best regards, Sharlita H.Liaison, Omnichannel Executive Office| Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Re: Complaint ID #***
Dear
*** ***:
I am
in receipt of your most recent response to our letter dated October 14, 2015,
forwarded to us by the Revdex.com.
As I have previously addressed your concerns, I have been asked to once
again respond. I am sorry you did not
find our response satisfactory
As
previously mentioned the authorization hold in the amount of $was placed
on your account once your order was submitted.
This authorization amount was then released to your bank within a 24-
business hour period from the original date of October 6, 2015. In some instances, the amount of time for the
removal of an authorization hold varies between credit card companies.
*** ***, thank you for your feedback and bringing this matter to our
attention. Your feedback is critical as
it assists us in areas in which we can improve upon. If you need additional details regarding our
authorization hold policy, please visit the following:
https://customerservice.macys.com/app/answers/detail/a_id/181?cm_sp=macys_custom...⇄ /> If I
can be of further assistance, please feel free to contact me at
###-###-####. My office hours are
Monday through Friday, 9:AM to 4:PM, Eastern Time
Sincerely,
Tonie R.Macy's Executive Office
###-###-#### Extension
***
cc: *** *** ***, Revdex.com of
Cincinnati

Re: Complaint ID #***
Dear
*** ***:
We
have recently been notified of your concerns regarding macys.com order number
***. As a representative of
Macy's Executive Office, your inquiry has been forwarded to me for review
and
response. I was unsuccessful in reaching
you by telephone, however, I was able to leave a message on July and July
21, 2015, requesting that you return my call in order to discuss your
concerns. At your convenience, please
contact me at the telephone number below.
I look forward to hearing from you
Sincerely,
Tonie R
Macy's Executive Office
###-###-#### Extension
***
cc: *** *** ***, Revdex.com of
Cincinnati

Re: Complaint ID #***
Dear
*** ***:
I am
in receipt of your complaint forwarded to us by the RevDex.com. As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns
Please
accept my personal apology
for the condition in which you received your
item. I was disappointed to hear that
your item was not properly inspected upon shipment. Please be assured we work very closely with
our fulfillment centers to make sure all merchandise ships and arrives complete
and in the greatest condition possible.
Although I will not offer excuses for the error that occurred, I assure
you this is not indicative of the level of service we strive to provide. Unfortunately, we are unable to ship the
missing strap for the *** *** *** *** *** ***. However, we can return the item for
exchange. Please contact us directly for
return instructions
Thank
you for bringing this matter to our attention, and allowing me an opportunity
to be of service to you. If I can be of
further assistance, please feel free to contact me at ###-###-####. My office hours are Monday through Friday,
9:AM to 4:PM, Eastern Time
Sincerely,
Tonie R
Macy's Executive Office
###-###-#### Extension
***
cc: *** *** ***, Revdex.com of
Cincinnati

February 14, *** ** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Dear *** **: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s
Executive Office. As a representative in this office, I was asked to review and respond to your concerns We were unable to locate any rebate information using your name, telephone number, and email address ***. However, we found two other indivduals at the same address listed above. I left two (2) voice messages on February 6, 2017, explaining this and that I would need the tracking number that you were provided. Please contact me at the number listed below to provide more details, and I will be happy to further research *** **, I appreciate your taking the time to bring this matter to our attention and giving me the opportunity to respondplease be assured that your complaint has been acknowledged and will be addressed accordingly when the additional details requested above are providedYour continued business is important to us and I hope you will continue to choose Macy’s for all your future shopping needs. We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future I look forward to hearing from you at your earliest convenience Sincerely, Regina MMacy's Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

I have received the gift cardThank you MsM
Regards,
*** ***

December 21, 2017 *** *** ** *** *** *** ** *** re: Revdex.com Complaint ID: *** Dear *** ***: On behalf of Macy's Executive Office, please accept my sincere apology for the concerns surrounding your order #
***Appropriately, I have issued the entire refund of $to your Macy's account. Upon reviewing additional emails we know most of this merchandise is being returned to Macy'sPlease do not be concerned any further with the packagesWe do not hold you accountable for themIf anything remains, please dispose of that as you find best. There was a value of $in a gift card for another order that did cancelI am sending you a Macy's gift card for $in consideration for the significant concerns you have experiencedPlease let me know if you have any further questions or concerns. Sincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: *** *** ***, Cincinnati Revdex.com

August 28, *** *** *** ** *** *** *** * *** *** ** *** Re: Revdex.com Complaint ID #*** Dear *** ***: We are in receipt of your complaint forwarded to Macy’s Executive Office
by the Revdex.com. As a representative of this office, I was asked to review and respond to your concerns. Thank you for the courtesy you extended to me during our phone conversations on August 17, 2017, and August 18, 2017. Please accept my personal apology for any frustration or inconvenience you may have encountered regarding this matter. Be assured that Macy’s does not participate in unethical or deceptive business practices of any kind. Upon review, I found your $purchase for Men’s *** pants was made at our *** *** Macy’s location on August 12, 2017. I was disappointed to learn of the poor service you described receiving from our store associate, who was not more congenial when you inquired about the $rack where you originally found the pants. Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention. Accordingly, I have forwarded a copy of your letter, as well as my response, to the *** *** Store Manager so that they may address these issues with the associate involved On Friday, August 18, 2017, I verified the pants you purchased with the Sales Manager from the Men’s Department, who informed me that they are an “Everyday Value” (EDV) item, and stated they may have been misplaced on the wrong fixture in error. However, the store associates are not obligated to honor the price listed on the sale rack if an item is misplaced, and are instructed to charge the customer the actual price that comes up at the register. Any possible price adjustments are at the store’s discretion, and subject to a manager’s approval. She confirmed that our EDV items do not qualify for additional discounts; therefore, I must respectfully decline your request for a store credit. *** ***, thank you for allowing me the opportunity to respond to your concerns. We appreciate your patronage, and hope you will allow us the opportunity to exceed your expectations in the futureIf I may be of further assistance, please do not hesitate to contact me at the phone number listed below Sincerely, Alison GMacy’s Executive Office ###-###-#### Extension *** cc: *** *** ***, Revdex.com *** *** Store Manager

September 28, *** *** ** *** *** *** * *** ** *** Re: Revdex.com Complaint ID *** Macy’s *** *** account ending in *** (closed), *** (open) Dear *** ***: We are in receipt of your rebuttal of our response to your complaint filed with the Revdex.comI was asked to respond on behalf of Department Stores National Bank since I am familiar with this matterThank you for the courtesy you extended in our telephone conversation on September 19, I reviewed your account again and confirmed that your Macy’s *** *** account was not reported to the credit reporting agencies as having a delinquent payment historyI also received and reviewed the screenshots from Experian that you sent to me by emailThe documents you provided to me only indicate that the balance on your Macy’s *** *** account “decreased by $332”The other screenshots you provided do not state that there is a delinquency reporting for your Macy’s *** *** accountFor example, the “Score Analysis” screenshot states, “You have a serious delinquency (days past due or greater) or derogatory indicator on your credit report.” This Score Analysis section, however, appears to apply to generally to your credit report and all of the accounts that appear on that report; it is not specific to the Macy’s *** *** account. *** ***, thank you again for allowing me to respondIf you need assistance on another matter, I can be reached at the number below Sincerely, Michael J***Macy’s Executive Office###-###-#### Extension *** cc: *** ***, Revdex.com September 28, *** *** ** *** *** *** * *** ** *** Re: Revdex.com Complaint ID *** Macy’s *** *** account ending in *** (closed), *** (open) Dear *** ***: We are in receipt of your rebuttal of our response to your complaint filed with the Revdex.comI was asked to respond on behalf of Department Stores National Bank since I am familiar with this matterThank you for the courtesy you extended in our telephone conversation on September 19, I reviewed your account again and confirmed that your Macy’s *** *** account was not reported to the credit reporting agencies as having a delinquent payment historyI also received and reviewed the screenshots from Experian that you sent to me by emailThe documents you provided to me only indicate that the balance on your Macy’s *** *** account “decreased by $332”The other screenshots you provided do not state that there is a delinquency reporting for your Macy’s *** *** accountFor example, the “Score Analysis” screenshot states, “You have a serious delinquency (days past due or greater) or derogatory indicator on your credit report.” This Score Analysis section, however, appears to apply to generally to your credit report and all of the accounts that appear on that report; it is not specific to the Macy’s *** *** account *** ***, thank you again for allowing me to respondIf you need assistance on another matter, I can be reached at the number below Sincerely, Michael J*** Macy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com *** *** is a federally registered service mark of *** *** and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank

It is unfortunate that Mr *** is having issues with the purchased of his Chevy Tahoe. The vehicle is years old after all and was purchased AS-IS(see attached). As far as the Jake Sweeney dealership knows, this vehicle is not a flood vehicle. Jake Sweeney is not
in the habit of selling Salvage, Flood, Junk or Lemon vehicles to retail customers. These vehicles are titled as such and directed towards auctions, junk yards etc. Looking at the Carfax(see attached) which was disclosed, the Chevy Tahoe was a owner vehicle and was predominantly owned and registered in the Cincinnati area. I bring this up because most flood vehicles are sold at auctions and sent to other states. The Carfax and Title does not indicate that this was ever a flood vehicle either. We would be happy to try to help Mr *** into another vehicle but we cannot guarantee the same payment. *** ***

June 18,
*** *** ***
*** *** *** ***
*** *** ** ***
Re: Revdex.com ID ***
Macy's account ending in ***
Dear *** ***:
I am in receipt of
your Revdex.com
complaint which was forwarded to Macy’s Executive Office. As a liaison in this office I was asked to
address your complaint on behalf of Department Stores National Bank. I appreciate the time you took to send us
your feedback on your experience with returning your Macy's online
purchases. Although I was unable to
reach you by phone, I was able to leave you a message on June 12,
I
was disappointed to read that your email inquiry of May 3, 2015, was not
responded to in a timely manner. Please
accept my sincere apology for any frustration or inconvenience you may have
experienced. For future reference, the
best telephone number to contact Macy’s Customer Service is on the back of your
Macy’s credit card and on the top right corner of your billing statement. By calling ###-###-####, you will reach our
professional and knowledgeable Customer Service associates, who will make sure
that your questions and concerns are addressed and resolved efficiently
Our online return policy is that you may return items
either by mail or to one of our store locations for refund, credit, or
exchange. While items can be returned at
any register in our store, there may be instances when an item needs to be
returned in a specific department to verify the merchandise price or product
information. From your complaint, it
appears that the ring you were returning fell into this category. Please accept my personal apology for any
frustration or inconvenience you may have experienced in returning this item.
*** ***, thank you for bringing this matter to our
attention and giving me the opportunity to respond. If I may be of additional assistance, please contact
me at the number below
Sincerely,
*** ***
Macy's Executive Office
###-###-#### Extension
***
cc: *** ***,
Revdex.com

Deer
*** ***,
We
are in receipt of complaint ID #*** regarding the customer's refund for
the mattress he returnedWe contacted the customer and approved to send him a
refund check for the mattress he returnedAt this time, Macy's will consider
this matter
closed
Thanks,
Macy's
Executive Office

Dear *** ***, We are in receipt of Revdex.com complaint ID *** that was submitted by *** ***. The complaint was in regards to a refund for merchandise that had been returned to us and credit had not been issued. I have been in communication with *** *** and we have issued
a full credit. Due to this, we consider the matter resolved satisfactorily. Thank you. Sincerely, Yvonne F.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

December 13, 2017*** *** *** Dear *** ***: I am in receipt of your complaint #*** forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsPer our conversation on 12/13/17, I have
refunded your order in its entiretyThe Plenti points balance should be restored within the timeframe givenI apologize for all inconveniences to you throughout this orderPlease contact me at the number listed below, should you have any further concernsThank you. Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

***, We are in receipt of Complaint ID *** regarding the consumer's furniture purchase. The customer has been contacted and we have agreed to issue a full refund to the account used for the order. At this time Macy's will consider this matter closed. Thanks, Angela L.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I appreciate your concerns and will look forward receiving the gift cardI hope you have put measures in place so that this doesn't happen to another customerI will continue to shop at Macy's, but will never get another Macy's credit cardNow my credit score went back up to

*** *** *** *** ** ***
April 20,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint ***
Macy’s *** *** account ending
in
***
Dear *** ***:
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com.
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any
frustration this matter may have caused you
In reviewing your account, the $interest charge
that appeared on the billing statement for the period ending July 6, 2015,
included interest for the funds loaned to you between the last bill date of
June 6, 2015, and the date (July 3, 2015) that your $payment was applied
to your account. This resulted in a
total balance of $due by August 6, 2015.
We received a payment of $on August 2, 2015; however, the payment
did not completely satisfy the balance which caused the additional interest to
be charged. As a courtesy to you, a
total of $in interest charges were removed on March 16, and a credit
balance refund check of $was sent to you on March 20,
In addition, we have cleared our internal records of
any delinquency associated with this issue, and have requested the credit
reporting agencies update their records and delete any history of delinquency
from the time period of September through March 2016. Please allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
files. This letter will serve as
confirmation of this request
*** ***, thank you for bringing this matter to our
attention and allowing me the opportunity to respond. Should you wish to reconsider the use of your
Macy's account in the future, please do not hesitate to call me at the
telephone number listed below.
Sincerely,
Stephanie C
Macy's Executive Office
###-###-#### Extension ***
cc: *** ***,
Revdex.com

Hello *** We received the complaint for *** *** regarding ID#***The customer was dissatisfied with the return process on a reclinerThis merchandise has since been returned and credited to the customer’s accountI spoke with the customer and advised that I will send feedback
regarding the process to make sure this doesn’t happen in the futureWe allowed a discount on a new purchase and the customer was satisfied with this resolution Macy’s Executive Office Terri W.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####

*** *** *** *** ** ***
August
7,
*** *** ***
*** *** *** ***
*** *** *** *** *
*** *** ** ***
Re: RevDex.com ID
#***
Macy's
account ending in ***
Macy's
*** *** account ending in ***
Dear *** ***:
I
am in receipt of your complaint filed with the Revdex.com. As a liaison in Macy’s Executive Office, I
was asked to review and respond to your concerns on behalf of Department Stores
National BankI intended to discuss
this matter with you personally; however, my attempts to reach you were
unsuccessful. The above referenced
account has been notated with your Power of Attorney for *** ***, and
we are now able to discuss this account with you
In
researching this matter, I found that on January 20, 2015, *** *** spoke
with a credit representative and requested that his wife, *** ***, be
removed from his account as an authorized buyer. During this telephone conversation, *** ***
advised that his wife was no longer in possession of the credit card and that
he had confiscated it. In addition, he
declined to report the account as lost or stolen at that time. Therefore, when charges were made to ***
***’ accounts on June 3, 2015, and June 24, 2015, using the card that he
advised was in only his possession, they were considered legitimate charges
A
copy of your complaint was forwarded to our Fraud Department for further
review. On August 7, 2015, the above
referenced Macy’s store and Macy’s *** *** accounts were reported as
Lost or Stolen pursuant to the statements in your complaint that the charges
were made without authorization using a credit card previously in *** ***’
possession. A new credit card with a new
account number was issued, which will be received at the address listed above
within the next seven (7) to ten (10) business days. In addition, the $charge on the Macy’s
store account and the $charge on the Macy’s *** *** account have
been removed. You will see these credits
reflected on the next billing statements
*** ***, thank you for bringing this matter to our attention and allowing me an
opportunity to respond. If you have any
questions please do not hesitate to contact me at the telephone number listed
below
Sincerely,
Carye C
Macy’s
Executive Office
###-###-####
Extension ***
cc: ***
***, Revdex.com

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Good Morning *** ***,I am willing to accept a full refund from Macy's; however, as of today at 11:am EST, Macy's has not credited my account
Regards,
*** ***