Macy's

*** We contacted the customer in referenced to ID [redacted] We advised the customer we would be willing to refund the WNM fee however were unable to locate the orderThe customer was going to locate the order information and call us back at our direct contact numberAt this time we have not had a response from the customerMacy’s Executive Office Jon A.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####

August 25, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s store account ending in [redacted] (closed) Dear [redacted] : I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any inconvenience or frustration this matter may have caused you In researching this matter, our records confirm the above-referenced account was coded deceased and closed in errorPlease be assured that your confidential information was not compromised Macy’s goal is to have professional and knowledgeable associates available to address our customers concerns Accordingly, I shared your comments with our Customer Service Managers so they can follow up I am happy to inform you that I have corrected the account coding and requested the credit reporting agencies update their records to note the account closed at customer’s request and remove the deceased coding Please allow the agencies thirty (30) days to update their records Until then, this letter will serve as confirmation of this request As of the date of this letter, your account is closed with a zero ($0.00) balance Because the account was closed over two years ago, we are unable to reopen it We welcome you to reapply for a new account to meet any future credit needs You can apply in store or online at www.macys.com If approved, you would qualify for a New Account Discount on your purchases made within the first two days that the account is open, up to $ [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Dear [redacted] ***,We are in receipt of Revdex.com complaint number [redacted] I was able to process sets of the dinnerware as an accommodation to replace the ones that cancelled/were discontinuedI advised that I processed the order today and to allow time for it to arriveIt appears that the order is scheduled for delivery on 1/17/Based on this information we are considering this matter resolved and closedThank youTheresa S [redacted] Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted] *** [redacted] March 7, [redacted] Re: Revdex.com, Complaint ID [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns I am sorry to learn you were dissatisfied with the gift wrapping on your [redacted] two-piece “ [redacted] ***” Eau de Parfum Valentine’s Day Gift Set We strive to provide services that fit our customer’s needs, especially during holidays as we know that our customers have busy lives and many loved ones they are likely giving gifts to It is unfortunate to hear that the wrapping did not meet your expectations, and I have forwarded your comments to the Store Manager of Macy’s [redacted] for further review The gift wrapping for your item was a free service that Macy’s offers as a convenience to our customers; you were not charged extra for your item to be wrapped, therefore, we are unable to provide a refund for the $item If you are no longer interested in this item, and the item meets our return policy guidelines (as listed on the reverse side of your sales receipt) you are welcome to return the item for a refund Although this may not be the resolution you were seeking, we do appreciate your comments and will use this feedback to improve the services that we offer If I may be of further assistance in another matter, please feel free to contact me at the telephone number listed below Sincerely, Stephen CMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Vice President Store Manager, Macy’s [redacted]

May 5, [redacted] Re: Revdex.com Complaint # [redacted] Macy’s [redacted] account ending in [redacted] Contact Date With Customer: April 29, Complaint Summary: [redacted] had a $credit on her Macy’s [redacted] account and had requested a refund check be sent to her in January She was told she would receive the check in 7-business days, but the check was never received She contacted Macy’s sometime in February/March regarding the missing check and was informed the check was never sentResolution: Brian Jcalled and spoke with [redacted] and apologized for her experience [redacted] informed him that she was in receipt of the latest check we mailed to her He confirmed that her account was closed This resolved her concernsCarye CMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was a victim of identity theft last yearI filed a police report with the [redacted] Police Department when this happened and notified all credit bureau'sAgain, this is not my charge and needs to be removed from my account Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Dear Stephen C.,This letter is in response to your letter dated 6/19/2016, as I find your explanations to be discordant from my experiences with Macy's:1/ Macy's Money: As you could see on your system, on 12/12/my online order for the bedsheets/comforter set qualified for Macy's Money but I could not obtain it online (which similar to my previous experience in couples of months prior to that and I had let it go without any inquiry about it), and despite of my trips going back and forth to local Macy's branch as instructed by Macy's representatives, I still could not obtain itI was told to call back after 12/which I did, and talked to MsBen, then was transferred to many customer service representatives: Princess, Rual and Salvador B., the supervisor who promised to credit it on my account but it never occurredIt's very strange that I have all record of dates and the representatives whom I talked to, yet you indicated that there was no record of it in your system.2/ Credit Balance Refund check: I did receive the check of $42.37, but this was the result of an item (that my family member bought and I did not like that color) I returned on 12/19/(please view the January bill, the second line on page 3, which shows this item: Moderate Bedding- 10Pc Bed Ensembles-$ plus tax $2.37, total of $I requested to have this amount (left on my account in January) to be sent it to me because I was frustrated after so much issues with Macy'sAs an executive at Macy's, I am sure you know very clearly that Macy's Money never comes in with tax, but only in $10, $20, $30, $40, $50, and so on.3/ Closing Macy's account: In January 2015, I did request to close my Macy's [redacted] credit card because I just wanted to keep one account, which is the regular account ending in ***My husband and I had had business account with other financial facility so I did not need the Macy's [redacted] Credit card, and this was successfully done at the time of my request in January Your explanation that it took Macy's eleven months (from January to December 2015) to process a request of an account closure did not make any sense.4/ Thanks For Sharing Program: As I mentioned in my previous letter, if Macy's ever sent anything to me, it should show on your systemHowever, all of the representatives (since January through the end of February phone calls) provided me the same answer that they were unable to view any activity.I filed the complain on 3/1/with Revdex.com (ID# [redacted] ), but Macy's failed to respond and after days (April 26, 2016) I received this notice from Revdex.com: "This complaint will be reflected on the business's Revdex.com Business Review with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed." I almost had to give up but remembered that [redacted] had successfully intervened for customers due to the legal expertise of the team in that officeOnly until then, I received the respond which I had had no hope beforeI also wanted to raise the awareness with this office, while writing to them, to help others who might be in the same boat with me.Thank you for your time to reply my letter and to include the $credit in the mailI believe this is a rather fair compensation for part of the troubles I had had with Macy's.Thank you very much, especially to the hard work of [redacted] ( [redacted] ) as this result could not be possible without your assistanceMy great appreciation and thankfulness to [redacted] of Revdex.com, who patiently helped me initiate and follow up the case.My wish to everyone for a good week and a safe, happy celebration of our Independent Day!

Hi ***, I am in receipt of complaint # [redacted] , [redacted] , forwarded to us by the Revdex.com I have reviewed [redacted] complaint and I am listing the actions that took place to accommodate [redacted] I have spoken to [redacted] and he has found a replacement mattress that will be delivered to him on 3/2/ Macys considers this matter resolved and closed at this time with complete resolutionThank you ***, Sandy M.Omnichannel Presidential Liaison Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Jake Sweeney Chevrolet obtained the best possible financing for Mr [redacted] and Ms [redacted] We do not dictate the terms of the loan The loan terms are set by the lender and are based on the applicant and co-applicants credit history All terms of the deal were properly disclosed at the time of delivery We request that this complaint be closed Please feel free to call me if you have any questions Thanks, [redacted] Sales Manager [redacted]

Dear [redacted] ***,We are in receipt of Revdex.com complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you, William EA.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint First of all I have never spoken to you! You have not returned my calls at all, after voicemail's that I left for you! This is NOT resolved in any matterI can't even login to my Macy's accountYou have never discussed anything with me at allYou have also ignored my request for my desired outcome for the Revdex.com report Please see below as I requested in my request:1)I would like to be contacted by Macy's Corporate offices ASAP2) I would like a full investigation on Macy's behalf of how my information was compromised by someone in another state and I would like the results in writingDue to what your representative stated I have suspicions that it was a security breech by Macy's3) I would like to know why despite all my efforts why my order was not canceled and why the person committing the fraud is still receiving the items they orderedI would like that order to be stopped immediately from going to the address in Worcester MA4) I would like my balance of $on my Macy's Credit card taken care of5) I would like to be compensated for my time and all the stress that this has caused me.You have never address what the outcome was or why did Macy's fail to protect meIf this isn't resolved I will take further actionsThis is a security breech per [redacted] on Macy's behalf completely unacceptable! Regards, [redacted] ***

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint for the following reasons:The dates of the payments and amounts listed in their accounting spreadsheet are not correct; namely full payment on the account had been made in December of 2010, which was not reflected in thatThe address that they indicated was on the statements over the phone and to the credit bureaus was incorrect, thus the statements had not been receivedThe information being reported to the credit bureaus does not match what they are now indicating, and contains numerous contradictions and errorsAccording to the FCRA, they are required to make sure what they are reporting is accurate, for which they have notA debt validation letter had been sent to Macy's by certified mail on 7-10-(see the attached) requiring them to provide full documentation for the account within days as per the Fair Debt Collection Practices Act (FDCPA), which they failed to do According to that, they are required to delete the account with the credit bureausI will be following up on their failure to follow this lawMacy's has not provided any offer for resolution, only insisting they made no mistakesThere are literally thousands of complaints just like mine (including on your website, ConsumerAffairs.com, and others that can be found with a simple [redacted] search) which report nearly identical experiences and treatment by Macy'sI have therefore decided to join a class action suit regarding their erroneous and unfair billing and credit practicesIt is unfortunate that this was not resolved, but I sincerely thank the Revdex.com for their assistanceRegards, [redacted] , *** * Has the company addressed the issues of this dispute? * If not, why? [redacted] If an offer of resolution was made, has the company fulfilled the proposed offer? Regards, [redacted]

[redacted] *** [redacted] ** [redacted] December 30, [redacted] ***, [redacted] Re: Revdex.com Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns Thank you for the courtesy you extended to me during our telephone conversation on December 22, This letter is to confirm our discussion Please accept my apology for any inconvenience this matter may have caused you We are a company known for having great sales and promotional events, as well as a great assortment of merchandise for sale in our stores and online through macys.com Increasingly in this economic environment, customers are asking for – and responding to – coupons they receive in the newspaper or mailUnfortunately, given the wide range of merchandise we offer, some items are excluded from our coupon offers While we understand this may cause some disappointment we clearly list the exclusions prominently on each coupon Our ability to offer certain premier brands is based on contracts established between Macy’s and select vendors We are obligated to uphold these unique agreements which prohibit us from discounting their merchandise In reviewing your receipt, the coupon did not apply to all of the items you purchased As we discussed on December 22, 2016, the subtotal that was eligible for the coupon to be applied was $80.00, which qualified your transaction for $off a $purchase Regrettably, the $ [redacted] item was excluded from the coupon applied to your purchase As a gesture of goodwill, I have included $in Macy’s Money to be used toward your next purchase at any of our Macy’s store locations Please note, it cannot be redeemed for cash, or used toward a prior purchase I was disappointed to learn you felt rushed when the cashier kept your coupon, and then the store manager openly applied it toward the next customer’s purchase Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention Accordingly, I have forwarded a copy of your complaint, as well as my response, to the Store Manager to further address your concerns with the associates involved Please be advised, we offer many coupons, each with their own unique requirements and exclusions, ranging from a single use voucher, to an all-day shopping pass For those coupons intended for a one time use, the cashiers are advised to retain them after they are redeemed [redacted] ***, thank you for the opportunity to address your concerns Your continued loyalty is important to us, as well as appreciated Thank you for your offer of sending gifts to Macy’s employees, yet it is not necessary If I may be of additional assistance in the future, please do not hesitate to contact me at the phone number noted below Sincerely, Alison GMacy's Executive Office ###-###-#### Extension [redacted] Enclosure / mailed December 30, cc: [redacted] ***, Revdex.com Store Manager, ***- [redacted] ***

January 21, [redacted] ***Re: Revdex.com Complaint ID [redacted] Dear [redacted] : I am in receipt of your most recent complaint forwarded to us by the Revdex.com As I am familiar with your complaint, I was asked to review and respond to your continued concerns about the handling of the charges from fraudulent macys.com orders As I previously mentioned in our December 29, 2015, letter (copy enclosed), our office has not received any information regarding the bank debit card number or the amounts of the charges to your bank account, so we are unable to thoroughly investigate this matter Please note that macys.com orders are processed within minutes of being placed on-line Once charges have been processed to any debit or credit card, we are unable to cancel an on-line order By the time your bank notified you about the charges and you called us, almost two hours had passed and we were unable to cancel the orders that were already processed I apologize again for the inconvenience and frustration this situation has caused However, without further information, I am unable to assist in determining what happened in this instance Sincerely, [redacted] Randi P.Macy's Executive Office###-###-#### Extension ***Enclosurecc: [redacted] ***, Revdex.com

July 27, [redacted] *** Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns I am so sorry for any inconvenience experienced after your purchase Although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate actionTherefore, I will submit an adjustment for the WorryNoMore fee applied to your order Our records indicate you were charged $238, which is the amount that will be credited to the MasterCard used on sales check [redacted] and ends in ***Please allow 7-business days for your credit to post to your accountThank you for allowing me the opportunity to respond to your concerns Your continued loyalty is important to us, as well as appreciated If you have any questions regarding this matter, please feel free to contact me at the telephone number listed below Sincerely, Angela L.Macy's Executive Office###-###-#### Extension ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJan was awesome to speak with; it was a mere matter of minutes to resolve the issueI just wish I did not have to go to these lengths to resolveTheir credit card services customer service line needs a MAJOR overhaul! Regards, [redacted] ***

***, We received the complaint for [redacted] regarding ID [redacted] The customer stated the mattress is tearing at the seam and disputed the warrantyWe have set a full credit return for the customer to credit their account once the merchandise is picked up at time of the new mattress delivery Macy's Executive Office

October 28, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted] ***: I am in receipt of complaint ID: [redacted] [redacted] was left numerous voicemails in regard to the compliant ID [redacted] I've advised the consumer the merchandise credit was issued and mailed to her homeAll concerns around the customer refund have been addressMacy's considers this matter closed and resolvedIf [redacted] wishes to continue, Macy's would assist in address any additional concernsSincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [ I have already spent hours on the phone with Bloomingdales over this issueAll I'm asking for is the April late payment to be removed as Bloomingdales's has removed all other late payments for May June July Aug as they determined that it was their faultI'm perplexed why they didn't remove the April late payment though Firstly Bloomingdales states that although I was signed up online, there were no email alerts being sent to me about the lates er, by law I am supposed to receive notice of a day late being reportedI received no such notification Secondly, I had moved to [redacted] however Bloomingdales's entered the address incorrectly in their system as [redacted] , I have no idea how the name of my street was incorrectly taken downThe reason why mail was returned to Bloomingdales/s is because the address the took down incorrectly does not exist I have attached my bank statements for you to review that show that I was living at [redacted] **e all this time and during the time the lates were incurred.The attached Bank statements show a $136,balance during the time of the latesSo you can see there was absolutely no reason to not pay a $balance and destroy my perfect credit My family and I have spent thousands of dollars over the years at Bloomingdales, and it is very disheartening to see Bloomingdale's refuse to see the gaps here and fix a simple issue which is costing me dearly [redacted] ***

Hello ***, We received the complaint for [redacted] regarding ID # [redacted] The customer stated that Macy’s had $of his money in gift cards and credit card transaction for the purchase of their [redacted] couch and loveseat He stated he had complained through multiple sources and no one has resolved the matterI reached out to the customer but he explained that this issue was being resolvedFurther review shows that as of yesterday we have requested that a deposit set aside to make a purchase will be refunded back to the customerThe refund of the this deposit should satisfy customers issue Macy’s Executive Office Terri WilliamsLiaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####