Macy's

February 18, [redacted] ***Cincinnati Revdex.comDear [redacted] ***: I contacted [redacted] by phone to resolve her complaint and to apologize for any inconveniences she experienced as a result of her macys.com order # [redacted] An accommodation order was placed for the missing item with an expected delivery date of February 20, In addition, I confirmed that the authorization hold has fallen off of her credit cardBased on the above, Macy's considers this matter resolved and closed satisfactorilySincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

[redacted] ***, Per the above referenced complaint ID, this issue has been resolved by our office after receiving the issue through another channelCathy Kresolved all matters with [redacted] this week and we consider this issue closed satisfactorilyThank youTom H.Senior Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-####

[redacted] *** [redacted] March 25, [redacted] Re: Macy's [redacted] Account Ending in [redacted] Complaint ID: [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any inconvenience you may have experienced with your above referenced Macy's account After an investigation by our Fraud Department, we determined charges totaling $to be fraudulent Therefore, these charges will be cleared Late fees and interest charges totaling $will also be removed to bring the account to a zero ($0.00) balance We will clear our internal records of any delinquency associated with this issue, and will instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of June through March Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files This letter will serve as confirmation of this request [redacted] ***, although this account is closed, please be assured we appreciate your business If you wish, you may apply for a new Macy's account at any of our stores or online at macys.com If I may be of further assistance, please feel free to contact me at the telephone number listed below Sincerely, Nancy M Macy's Executive Office ###-###-#### Extension [redacted] cc; [redacted] The Revdex.com [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a licenseThis credit card program is issued and administered by Department Stores National Bank

[redacted] *** [redacted] December 13, [redacted] Re: Revdex.com Complaint ID [redacted] Dear [redacted] : I am in receipt of your additional correspondence which was forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concernsIt is regrettable to learn that you feel our previous response did not adequately answer your concerns and that some misunderstanding may remain We are sorry for the continued frustration this has caused you, but we are required to adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment As previously explained to you in our correspondence dated December 1, 2016, which I have enclosed for your records, we confirmed that the balance of your Merchandise Only Certificate (MOC) ending in [redacted] was transferred to a new MOC ending in [redacted] on November 1, Further research confirmed that the new MOC ending in [redacted] was fully redeemed during your purchase on November 10, Therefore, we are unable to send you replacement certificate, or apply a credit to your account for any amountI understand you are requesting some type of compensation; however, Macy's has addressed this matter and we do not provide compensation due to a misunderstanding [redacted] , we realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship If I may be of assistance in another matter, do not hesitate to call me at the telephone number listed below Sincerely, Ebony MMacy's Executive Office ###-###-#### Extension [redacted] Enclosure cc: [redacted] ***, Revdex.com [redacted] Manager

Dear [redacted] ***: I am in receipt of complaint ID number [redacted] for [redacted] As a representative of Macy's Executive Office, I was asked to review and respond to their concerns I have been unable to reach the customer directlyHowever, I was able to leave a detailed message on December 12, letting her know we will honor the price of $for web id number Unfortunately, as of today, the item is now no longer available and we have not had a return call from Ms [redacted] Based on the above, Macy's considers this matter closed Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension ***

Dear ***, I am in receipt of complaint ID [redacted] for [redacted] I have confirmed with [redacted] that all of the issues in her complaint have been resolved to her satisfactionBased on this information, Macy’s considers this matter to be closed and resolvedThank you Kristin T.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-#### Fax ###-###-####

Revdex.com:I find it very disturbing that I had to realize this happened and address this issue with you when you apparenlty had knowledge of YOUR error You should have been proactive and reached out to the affected customers Instead, I suffered anxiety over my credit score dropping from to for this reason soley I will be canceling my Macy's credit card now that the issue has been resolved Regards, [redacted]

Re: Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of [redacted] complaint As a representative of Macy's Executive Office, I was asked to review and respond to her concerns regarding the authorization holds on her account I have spoken to *** [redacted] directly in order to discuss resolution for her inconvenience Based on the above, Macy's considers this matter resolved and closed satisfactorily Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension ***

[redacted] on 4-5-Teresa of Macy’s called advising they would pickup the mattress I have with no charges to me at allOn 4-I called her accepting that offer & asked her to call me today to set a pickup date I’ve phoned her times leaving messages to call to set that date I’ve yet to hear from her! My complaint should remain open till the mattress is picked upFor your added info Macy’s has already collected $On the previous mattress returnedGiven the Nastily Demand I buy the one I have is why I’m not to be charged againGiven no contact today It’s necessary to keep the complaint openTo insure Macy’s follows threw, my trust with Macy’s is not strong given all that’s happenedRegards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did accept the Macy's store credit card as per the sign up agreement I did not,however, agree to be considered for an [redacted] card On the pad, it asked if I would like to consider this card I clicked "NO." I understand now my credit was only run for the Macy's card, but I still do not agree that Macy's just takes it upon themselves to also run a credit check for a card I said No to Apparently Macy's needs to fix their system or at least follow their customer's wishes Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint is there any way for me to receive these alleged charges by date and timeI'm sure I can prove that I wasn't at Macy's at those times Regards, [redacted]

[redacted] *** [redacted] April 04, [redacted] Re: Macy's Account Ending in [redacted] Complaint ID: [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I regret any concerns you may have regarding the above referenced account The Macy's account ending in [redacted] charged off on December 12, 2011, as payments were not received as required by the terms of the Department Stores National Bank Credit Card Agreement As of the date of this letter, the below information is currently reporting for this account Open Date: April 8, Last Purchase Date: October 16, Last Payment Date: July 1, Charge-off Date: December 12, Balance: $1, If you have documentation of the payment agreement or the payment for $please send it to me at the address shown above Your account is currently assigned to [redacted] , an outside collection agency Please contact [redacted] at ###-###-#### to make payment arrangements Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Nancy M Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] The Revdex.com [redacted] This is an attempt to collect a debt and any information obtained will be used for tha tpurpose

[redacted] *** [redacted] June 16, [redacted] Re: Macy's [redacted] Account Ending in [redacted] Complaint ID: [redacted] Dear [redacted] ***: I am in receipt of your additional concerns regarding the complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any inconvenience you may have experienced with the above-referenced account and for the delay in resolving the matter Please know that as of the date of this correspondence, the balance on the above-referenced account is zero ($0.00) We have cleared our internal records of any delinquency associated with this issue, and have instructed the credit reporting agencies to update their records and delete any history of delinquency from the time period of June through March Please allow the agencies thirty (30) days to make the necessary corrections to update their files This letter will serve as confirmation of this request [redacted] ***, thank you again for bringing this matter to our attention and giving me the opportunity to respond Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Nancy M Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] The Revdex.com

Thank you so muchMacy's has responded and fulfilled my requests.Sincerely, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hi ***, We are in receipt of Complaint ID # [redacted] regarding the consumer's mattress set return and replacement purchaseDue to delays in providing a previous credit adjustment accommodation to our consumer’s current purchase we have decided to provide a 100% credit adjustment on our consumer’s replacement mattress set purchaseCredit will be issued to the consumer's 3rd party account within 7-business daysIf the consumer has any questions or concerns, he can contact Macy's Executive Office directlyAt this time Macy's will consider this matter closedThanks, Macy's Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Macy's product was often onsaleAs usual I purchased and never got notice I was enrolled to the membership and charged secretly $membership fee by Macy's.Also Macy's associate who spoke with me in November 2016, admitted that Macy's enrolled me without my consentShe apologized and promised to cancelled the membership and refund me all the unlawful chargeHowever she mistook or she asked someone in other department to do so or Macy's purposely charged me late fee again after the refund and caused the fee roll over again and again, finally it's almost $200I was surprised the Macy's excuse associate Kristi Ccould distort the facts so brazenly and said I agree all of that, just like someone stole the money from her/his pocket and said he/she agreed to be stolen.Macy's unlawfully enroll customer to the membership without customer's consent as phishing and purposely continue charging feeThat's serious violationMacy's needs to respond the law consequences and punishment.I reserve the right of lodging a claim Regards, [redacted] ***

December 27, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted] ***: I am in receipt of complaint ID: [redacted] I have spoken to [redacted] and we have addressed all issues to her satisfactionBased on this information, Macy's considers this matter closed and resolvedSincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.OBox Mason, OH 45040Office: ###-###-####

December 27, [redacted] Re: Revdex.com Complaint ID # [redacted] Macys.com online order Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy’s Executive Office, I was asked to review and respond to your concernsPlease accept my sincere apology for any inconvenience and frustration you may have experienced regarding your online order In reviewing this matter, I contacted our Omni Channel Executive Office, which is the area that handles escalated online ordersI am pleased to convey that although the diamond earring is no longer available, they have noted the online order # [redacted] that the $sale price will be honoredYou will need to periodically check for the earrings at macys.com and once it becomes available, please contact the Executive Office at their toll-free number ###-###-#### [redacted] , thank you again for taking the time to bring this matter to our attention and allowing me the opportunity to respondIf you have any additional questions, do not hesitate to contact me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: MsTina Geers, Revdex.com

May 27, [redacted] Revdex.com East Fourth Street Suite Cincinnati, OH RE: Complaint ID [redacted] for [redacted] Dear [redacted] ***: We are in receipt of your recent inquiry with regard to the complaint ID referenced above Please be advised, as we have conducted a thorough review of her complaint and our files, and because no new information has been presented, our position regarding this matter remains unchanged Should [redacted] present you with any new information to research, we would be happy to review it If you should have any questions or concerns, please contact us Sincerely, Nancy MMacy’s Executive Office ###-###-#### Tell us why here

[redacted] *** [redacted] *** October 05, [redacted] *** RE: Macy's Account ending in *** Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond on behalf of Department Stores National Bank I regret any inconvenience you may have experienced regarding the reporting status of the above referenced Macy's account On August 14, 2016, Macy's received notification that your Chapter bankruptcy was discharged Upon receipt of this notice, we updated our internal records with all three credit reporting agencies for the Macy's account listed above Unfortunately, we are not able to change the date we updated our records and the reporting status of your account on your credit report We have an obligation to accurately report all activity, either favorable or unfavorable, to the credit reporting agencies and we found that the information we are reporting is accurate as included in bankruptcy In order to review current and accurate credit information, reports should be obtained directly from Equifax, Experian, and Trans Union You may also contact the credit bureau agencies at the addresses below [redacted] [redacted] *** [redacted] [redacted] [redacted] *** [redacted] ** *** [redacted] ** *** [redacted] ** ***###-###-#### ###-###-#### ###-###-#### [redacted] ***, please do not hesitate to contact me at the telephone number below or the address above if you have additional questions or if I can be of further assistance Sincerely, Diane M.Macy's Executive Office###-###-#### Extension *** cc: Revdex.com Case# [redacted]