Macy's

[redacted] *** [redacted] January 5, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Better Business Bureau As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We appreciate the time you took to contact us about the information listed on your credit report for the above referenced Macy’s account I was disappointed to read about the conflicting information and difficulties you encountered in trying to resolve this matter, and I apologize Please be assured that the service you described receiving from our staff is not typical of the level of outstanding customer service we strive to provide After reading your complaint, I can certainly understand your frustration regarding the events that transpired with our telephone representatives Upon review, I found that this account was opened on August 28, You made a $purchase on the same date, which received a $New Account Discount The account had a $balance for the billing period ending August 28, 2008, with a $minimum payment due by September 28, Late fees and interest charges were applied each month when we did not receive any payments by the September 28, 2008, or October 28, 2008, due dates, and your account was reported as thirty (30) days late to the credit reporting agencies We received your $payment on November 8, 2008, bringing your account current with a $remaining balance due Because you missed two consecutive payments for the months of September and October 2008, the delinquency we were reporting for October was accurate Regarding your request to delete this account from your credit report, it is the responsibility of the credit reporting agencies to remove old information from credit reports However, in the interest of customer service, we requested that [redacted] , [redacted] and [redacted] delete this account from your credit report on December 28, Kindly allow seven (7) to ten (10) business days for the credit reporting agencies to update your credit profile In the interim, this letter will serve as confirmation of our request Thank you for bringing this matter to our attention and giving me the opportunity to reply If you would like copies of your August through November billing statements, or if I may be of additional assistance, please do not hesitate to contact me Sincerely, MsRandi P Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Complaint: [redacted] Yes, I have read the thousands of complaints against your companyit is always the same excusesif it is a costume, you will not refund due to it "being covered in animal hair", and if it is a mask you do not refund because it "smells heavily of cigarette smoke"You're all scam practitionersThat is fine if you do not respond to me anymore, for I know what you truly are now, and I know I am telling the truthYou sent me a used item and had no intention of ever offering me any type of customer service on my orderYou only sent me a return label so you could get my item back and resell it while you accused me of using it and lying about the packagingI know I am in the right on this and my conscience is clearI am not the liar here, you areOne day the lot of you will get what is coming to youYou are all liars and thieves who operate on a "prove it or lose it" method, and eventually this will be your demise as a businessAs I said before, if I lived in Illinois I would take you to small claims court and I would winHowever, since I do not live in your state, congratulations, you successfully robbed me of dollarsI will recover some of it in the class-action lawsuit that inevitably will be filed against you criminals

[redacted] *** [redacted] January 29, [redacted] Re: Revdex.com ID # [redacted] Macy's account ending in Dear [redacted] : I am in receipt of your complaint forwarded to us by the Better Business Bureau As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank According to the Department Stores National Bank Credit Card Agreement, a late fee is added for each billing cycle you fail to pay the Minimum Payment Due by the payment due date The fee will be $27.00; or $for any additional past due payment during the next six billing cycles after a past due payment occurred Interest is charged each month the account carries a balance The minimum interest charge is $ Your billing statement for the period ending September 23, 2015, had a $(your new purchase) balance with a $minimum payment due by October 20, When no payment was received by this due date, your account was charged the applicable late fee in accordance with the terms of the Credit Card Agreement The billing statement for the period ending October 23, 2015, had a $balance with a $minimum payment (including a $past due amount) due by November 20, When we did not receive a payment by November 20, 2015, your account was charged additional fees bringing your account to a $balance with a $minimum payment due by December 20, We received a $payment on November 25, 2015, and on January 4, 2016, we removed a $interest charge, leaving your account with a zero ($0.00) balance With respect to your claim of non-receipt of billing statements, I found that on January 10, 2015, you registered your Macy's account on macys.com to receive electronic billing notices only [email protected] and stop paper statements My research confirmed that while you received prior email notices, we did not send email alerts for the September 2015, October 2015, and December billing statements Our records show we successfully sent notifications for November and January statements For reference, I am enclosing copies of billing statements for the time period September through January Because you did not receive any statements for September and October 2015, I removed a total of $in accumulated fees, which left your account with a $credit balance I took the liberty of sending you a refund check for this amount (under separate cover), which you should receive within 7-business days Additionally, we requested [redacted] , [redacted] and [redacted] remove the 30-days past due reported in November from your credit report Kindly permit seven 7- days to make the necessary corrections Until then, this letter will serve as confirmation of this request [redacted] , please accept my personal apology for the problems you have encountered trying to resolve this issue and thank you for bringing this matter to our attention I regret that you closed your account on November 25, Kindly know that we have policies in place in order to comply with all federal and state laws in our credit practices If you have any further questions, do not hesitate to contact me at the telephone number listed below Sincerely, Regina M Macy's Executive Office ###-###-#### Extension [redacted] Enclosures mailed January 29, cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] November 16, [redacted] Re: Better Business Bureau ID [redacted] Macy's account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy's Executive Office by the Better Business Bureau As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any frustration you may have experienced in trying to resolve this issue The service you describe in your complaint is not indicative of the quality customer service we strive to provide Macy’s expects each facet of its operations to meet exceedingly high levels of service Your feedback is critical as it assists us in truly understanding our customer’s experiences and directs our attention to areas in which we can improve our service quality Thank you for providing us with your experience and feedback In researching this matter, I found that the billing statement for the period ending August 23, 2015, had a $balance, with a $minimum payment due by September 20, When no payment was received by this date, your account was charged a $late fee and $interest charge in accordance with the terms of the Department Stores National Bank Credit Card Agreement The billing statement for the period ending September 23, 2015, had a $balance with a $minimum payment (including a $past due amount) due by October 20, We received your payment of $on October 20, 2015, and as a courtesy to you removed a $late fee, resulting in a new balance of $with a $minimum due by November 20, We received your $payment on November 5, 2015, which brought your account to a zero ($0.00) balance Enclosed are copies of your billing statements for the periods ending August 24, 2015, through October 23, 2015, as reference My investigation shows that all fees were correctly charged According to the terms of the Department Stores National Bank Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly billing statement, a late fee and interest charge are applied to your account In reviewing the status of your account, we do not report an account as delinquent to the credit reporting agencies unless two consecutive payments are not received Our records indicate that you contacted us on November 13, 2015, and as a courtesy to you, our Customer Service Associate removed the interest charges resulting in a $credit balance on your account and closed the account as you requested I requested a Credit Balance Refund Check be issued which you should receive in seven (7) to ten (10) business days [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the telephone number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] Enclosure / mailed Nov16, cc: [redacted] Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There is no $Macys money enclosed as Cathy said in replyWhere I can find the money? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I understand the the requirements to qualify for [redacted] benefits as they relate to my Macy's accounts However, in addition to the incorrect information that was provided to me the situation has gotten worse If you go back and listen to the conversation in reference to my [redacted] account, I asked for it to be closed with the understanding that the balance would be transferred to my regular Macy's account This was yet another lie provided by Macy's which has basically worsened my credit situation The balance has not been transferred, my original Macy's account has a higher than 0% interest rate when it was lowered to 0% back in 2015, and the [redacted] account is still accruing 25.99% interest Closing this account has now significantly lowered my credit score and there is nothing I can do to fix it That account had a $20,limit compared to $limit of my regular Macy's account These errors on the part of Macy's representatives are truly causing me financial hardships to the point I may have to file bankrupt over being provided wrong information by both sales associates and phone representatives of Macys Regards, [redacted] ***

P.OBox Phoenix, AZ 85072- October 29, [redacted] Re: Revdex.com ID [redacted] Macy's account ending in [redacted] Dear [redacted] : I am in receipt of your recent complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office and because I am familiar with your file, I was asked to review and respond to your concerns on behalf of Department Stores National Bank When we closed your account on October 13, 2015, your account had a credit balance of $62.87, for which we issued a refund check on October 16, No delinquencies for the month of October were reported as the account was current with a credit balance As of the date of this letter, your account is closed and has a zero ($0.00) balance [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond I hope this addresses your concerns If I may be of additional assistance, please call me at the telephone number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I never received an email message from a Macy's representative as they claimed; if they did, I would have respondedI did receive a voicemail message which I was unable to return because I work during their only available hours and could not make the phone callIf Macy's were truly interested in resolving this issue, they would have fulfilled their contractual obligations without having to speak to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The jacket went back to regular price just recently but it was on sale for $when I purchased it in December, and I've checked that the code I received from bloomingdales.com worked on sale items (as I've told the agent, I have other orders with the same exact item with a lower price)Anyway, I decided to not shop on bloomingdales.com again, can you please refund me for the un-used reward cards on my account ? Regards, [redacted] ***

April 29, [redacted] ***Cincinnati Revdex.comE Fourth StSuite 600Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closedThank youSincerely, Melissa U.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***

[redacted] *** [redacted] July 22, [redacted] Re: Revdex.com Complaint ID # [redacted] On behalf of Macy’s: Contact Date(s) with Customer: July 17, 2015; July 20, Complaint Summary: [redacted] has not received the $rebate for the [redacted] Skillet he purchased on January 30, He called the rebate center on June 7, 2015, and he was told it would be mailed but as of July 15, 2015, he was asked to allow thirty (30) days for the rebate to be received He wants his $rebate sent Resolution: After further research, I called [redacted] and explained that his rebate processing was delayed because the original UPC code he provided with the rebate forms was invalid As of July 20, 2015, Macy’s rebate center has processed and mailed the $rebate check to him at the address listed above Additionally, I sent him a $Macy’s gift card as a goodwill gesture on the same date, which he should receive under separate cover within seven (7) to ten (10) business days at the above address [redacted] was very pleased with the outcome Monica O Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Better Business Bureau

March 26, [redacted] Re: Revdex.com Complaint ID [redacted] Macy's Account ending in ***Dear [redacted] ***:I am in receipt of your recent correspondence forwarded to us by the Revdex.comAs a liaison in Macy's Executive OfficeI was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)I apologize for any inconvenience you experienced as a result of our terms regarding interest chargesIt is always a concern when one of our customers is not satisfiedFor your convenience, below you will find the accounting and explanation of the late fees and interest charges referenced in your recent correspondence.For the billing period ending February 13, 2017, the account had a balance of $456.25, with a Minimum Payment Due of $due by March 12, We received a payment of $on March 7, 2017, as well as another payment of $on March 8, A balance was carried over from the prior statement; therefore, an interest charge of $was applied to your account, in accordance with the enclosed DSNB Credit Card AgreementAs it relates to interest charges, per the DSNB Credit Card Agreement, if the entire balance is not paid in full every month by the payment due date, an interest charge will be applied to the accountYour due date is at least days after the close of each billing cycleWe will not charge you any interest on purchases if you pay your entire balance by the due date each inonthPer the DSNB Credit Card Agreement, if you are charged interest, the charge will be no less than the $Minimum Interest Charge.For the billing period ending March 16, 2017, the account had a balance of $6.94, with a Minimum Payment Due of $6.94, due by April 12, Unfortunately, no payments were received on or before the payment due date of April 12, Since a balance was carried over from the prior statement, a Minimum Interest Charge of $was applied to your account.For the billing period ending April 14, 2017, the account had a balance of $8.94, with a past due amount of $6.94, and a Minimum Payment Due of $8.94, due by May 12, Unfortunately, no payments were received on or before the payment due date of May 12, 2017, and a Minimum Interest Charge of $was applied to your account.For the billing period ending May 16, 2017, the account had a balance of $10.94, with a past due amount of $and a Minimum Payment Due of $10.94, due by June 12, No payments were received on or before the payment due date of June 12, 2017, and a Minimum Interest Charge of $was applied to your account.For the billing period ending June 15, 2017, the account had a balance of $12.94, with a past due amount of $10.94, and a Minimum Payment Due of $12.94, due by July 12, But no payments were received on or before the payment due date of July 12, 2017.Our records show that you contacted Macy's Credit Customer Service Department on June 19, 2017, at which time we agreed to a courtesy/goodwill adjustment of $in interest charge reversalsAfter these adjustments were credited to your account, your account balance was reduced to $I have enclosed copies of the billing statements for the periods ending February 13, through July 16, for your reviewPlease be assured that DSNB complies with the Fair Credit Reporting Act (FCRA) and does not participate in dishonest or deceptive business practicesWe have policies and procedures in place to ensure that we are in compliance with applicable lawsRegarding your request to remove the delinquency from your credit report, under the FCRA we have an obligation to report accounts accurately to the credit reporting agenciesMy review of your account indicates that we are reporting your account accuratelyAccordingly, we are unable to accommodate your request to remove the delinquency from your credit reportThe credit reporting agencies electronically contacted our offices in March with an Automated Consumer Dispute Verification (ACDV) regarding this delinquencyResponses were electronically returned to the credit reporting agencies in March confirming the accuracy of the reporting status.I found that you requested to have your account closed during a call with Macy's Credit Customer Service Department on March 8, Unfortunately your account was not closed on that date; however, as of March 20, your account is now closed and reporting as Closed By Customer, with a $balanceThis letter will serve as confirmation of your account being closed.I was disappointed to learn of your negative customer experience while speaking with Macy's Customer ServiceAs a company committed to outstanding customer service, Macy's goal is to have professional and courteous associates available when customers contact us with concernsWe regret that you were not satisfied with the level of service you received and although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate actionPlease know that the agent you spoke with on June 19, 2017, who reversed your interest charges as a courtesy/goodwilldid submit your account to be reviewed for the removal of the delinquent reportingYour account was officially reviewed and on June 29, 2017, your request was declined due to there being no bank error that led to the payment delinquency.Thank you for bringing these matters to our attention and giving me the opportunity to respondI assure you your business is important to us, as well as appreciatedPlease do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely.Justin B.Macy's Executive Office###-###-#### Extension ***Enclosurescc: [redacted] ***The Revdex.com

Hi ***, I am in receipt of your Revdex.com complaint ID: [redacted] , concerning the WorryNoMore extended protection Great Give Back FeatureThe consumer is located in [redacted] Due to the time difference I am trying to reach him via email address on the complaintWe have offered to refund the cost of the WorryNoMore extended protection plan in the form of a Merchandise Only Certificate or a checkI have not received a response from the consumerWe will continue to reach out to resolve this matterThanks, Macy's Executive Office

April 27, [redacted] ***Re: [redacted] – Case # [redacted] Better Business Complaint ID# [redacted] Macy’s account ending in ***Dear [redacted] : I am in receipt of your complaint filed with the [redacted] (CFPB) and the Revdex.com, both of which were forwarded to Macy’s Executive Office on April 20, As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).This letter is in response to your request for validation of the debt associated with the above-referenced account As of the date of this letter, the information below is currently reporting for this accountOpen Date: October 17, 2011Last Purchase Date: October 18, 2011Charge-Off Date: October 19, 2012Last Payment Date: March 3, 2012Balance: $389.44I enclosed a copies of your purchase receipts and copies of available monthly billing statements with the statement closing dates of October 19, 2011, through October 19, as validation of this debt We have no record of receiving a previous request from you for a validation of this debt However, we show the credit reporting agencies contacted our offices electronically several times in and in April 2018, with an Automated Consumer Dispute Verification (ACDV) A response was electronically returned to the credit reporting agencies confirming the accuracy of the reporting statusWhen an account is disputed with the credit reporting agencies, an electronic notice is sent to us to verify the information that we are reporting It is not a request for a complete validation of your accountThe information provided with this letter is sufficient to validate the account as required by lawBased on this information, the account is reporting accurately to the credit reporting agencies as an unpaid charge-off A charged-off account will remain on a credit report for up to seven (7) years from the date of the first delinquency that led to the account charging-off However, we did confirm that Equifax is reporting your account twice; therefore, we sent a request to Equifax to remove the duplicate account that appears on their credit report Please allow Equifax thirty (30) days to delete the duplicate account from your credit reportIn the meantime, this letter will serve as confirmation of that request to delete the duplicate Thank you for bringing this matter to our attention and allowing me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact meSincerely,Nancy M.Macy's Executive Office###-###-#### Extension ***Enclosures by mailcc: [redacted] The Revdex.com

July [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the RevDex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concerns On behalf of Macy's, please accept my apology for any inconvenience you experienced when your order # [redacted] did cancelWe regret the delay in reissuing the gift card to replace those in the order which were discardedA $Macy's gift card has been sent to replace your gift cards [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respondWe appreciate the opportunity to improve our customer servicePlease do not hesitate to contact me at the telephone number listed below if I can be of further assistance Sincerely, Marjorie B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Cincinnati Revdex.com

[redacted] *** [redacted] February 6, *** *** [redacted] Re: Revdex.com Complaint # [redacted] Gift Card Replacement On behalf of Macy’s: Contact Date(s) With Customer: February 1, Complaint Summary: Ms [redacted] is reporting that a $gift card promised to her from our Customer Service Department in December 2016, has yet to be received Resolution: I have researched [redacted] account and confirmed the notations made on December 27, 2016, from Senior Manager and Credit Systems and Operations Supervisor, Kareem S., where a gift card was requested I emailed Kareem Sto request the previous gift card number, in attempts to cancel the original card as a replacement card is being requested in the Executive Office I spoke with [redacted] on February 1, 2017, and have advised that a replacement card has been requested and that it will take seven (7) to ten (10) business days to receive Tyeisha BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] January 27, [redacted] Re: Revdex.com ID [redacted] Macy's account ending [redacted] Dear *** [redacted] : I am in receipt of your complaint forwarded to us by the Better Business Bureau As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Thank you for the courtesy you extended to me during our telephone conversation on January 20, This letter will confirm our discussion I am sorry that your payment of $2,was not applied to your account when received, and that you had to send proof of payment to our Billing Adjustments Department The most common reason a payment does not post to an account is lack of information on money orders, often times partial account numbers are present and they cannot locate the account to match the payment to Upon reviewing the information you provided, your payment was applied; and will appear on your January 2016, billing statement The account has also been credited interest charges totaling $172.41, $as gestures of goodwill from previous managers and the monthly payments that auto drafted from your banking institution; your account currently has a credit balance of $ As discussed, I have requested that the credit balance be credited electronically to your banking institution which brings the account balance to zero ($0.00) Your continued loyalty is important to us, as well as appreciated, and I am sorry this matter wasn't resolved sooner Regrettably, as requested I have closed your account If I may be of further assistance please feel free to contact me at the telephone number listed below Sincerely, Cathy D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

My complaint has not been resolved The man I have been working with, Stephen, has been very professional and courteous, but Macy's HAS NOT RESOLVED THE ISSUE!! I have been told the problem is a system wide glitch, but I can't believe it takes such a large company over months to fix the problem Every month my bill is WRONG and I have to call to get the totals in order to pay the correct amounts I have been very willing to go along with the plan, but I am running out of patience and I am thoroughly disgusted that this hasn't been resolved I WILL NOT EVER WITHDRAW my complaint [redacted] ***

June 23, [redacted] ** [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have experienced regarding the billing on your Macy’s store account referenced above We also regret any confusion or miscommunication that may have occurred during the application process for the account on March 18, During the application process, on the signature pad, the customer is required to confirm that the application information has been entered correctly by the associate The screen states: “Is this correct?,” and the customer has the option of reviewing the information provided (e.gname, address, birthdate), and then selecting “Yes” or “No” to verify that the application information is accurate for the account Our records indicate that you selected “Yes” in confirming that the address of [redacted] was your correct address As a result, this is where we mailed your card and billing statement Unfortunately, your billing statements and the card were undeliverable by the United States Post Office Your address was updated to the address noted above when you spoke with a Macy’s Credit Customer Service representative on June 16, Copies of the March, April, and May billing statements are enclosed for your review Since no payment was received for the payment due dates of April 18, 2015, and May 18, 2015, the account was reported to the credit bureaus as a thirty (30) days late status However, due to your assertion that it was the store associate who made the error with your address when the account application was processed (that resulted in the account’s return mail status), we have processed a request to the bureaus to correct the derogatory information as referenced above It will take the credit reporting agencies approximately seven to ten days to update their records and in the interim this letter may serve as a confirmation of this request While no late charges were applied to the account due to this situation, interest charges totaling $were assessed during April and May I have reversed these fees as a courtesy to you and you will see them credited on your next billing statement We received your $payment on June 16, 2015, and the account balance as of the date of this letter is $ Your account, as of the date of this letter, reflects a current status [redacted] , thank you for bringing this matter to our attention and giving us the opportunity to respond I am very sorry that you feel our Customer Service representatives did not provide you with a level of service you expected from Macy’s and I hope this situation has not jeopardized our future business relationship If you should have any further questions or concerns, please do not hesitate to call me at the telephone number listed below Sincerely, [redacted] Macy’s Executive Office ###-###-#### Extension [redacted] Enclosures/ mailed June 23, cc: [redacted] ***, Revdex.com The Macy's card is issued by Department Stores National Bank

[redacted] June 11, [redacted] Re: Macy's Account Ending in [redacted] Complaint ID [redacted] Dear [redacted] ***: I am in receipt of your additional concerns regarding your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank After receiving my response dated May 16, 2016, you contacted me by telephone on June 7, It was a pleasure speaking with you and I appreciate the courtesy you extendedDuring our conversation, you explained that you had once lived at [redacted] , [redacted] ***, but the address we had on file, and the address to which your statements were mailed, was [redacted] , [redacted] ***, which you stated is a non-existent addressWith this new information, I did some further research and found that the United States Postal Service has no record of that addressDue to the length of time that has elapsed we are not able to determine the source of the incorrect address that was listed on the accountTherefore, we will remove fees totaling $to bring the account balance back to the original amount of $for the purchase made on May 9, You may mail a payment in that amount to my attention at the address shown above, and I will ensure that the payment is applied directly to the account Additionally, we will clear our internal records of any delinquency associated with this issue, and will instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of June through June Please allow the agencies thirty (30) days to make the necessary corrections to update their filesThis letter will serve as confirmation of this request [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respondPlease do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Nancy M.Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] The Revdex.com The Macy's card is issued by Department Stores National Bank