Macy's

Hi [redacted],After I mailed out the return package after one month and a half, and so many communications, Macy's credited me back on May 31st after I filed the complain.It was definitely a bad experience with Macy's online return services. What should I do now? Should I cancel the complain?Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
November 18, 2015
[redacted]
[redacted]
[redacted]
Re:  Macy's Store Account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by...

the Revdex.com
regarding your Macy's Store account ending in [redacted].  As a representative of Macy's Executive
Office, I was asked to review and respond to your concerns on behalf of Department
Stores National Bank.
As
of the date of this letter, the below information is currently reporting for
this account.
Open
Date:                  November 8, 2009
Last
Purchase Date:     January 16, 2010
Last
Payment Date:      December 18, 2014
Charge-off
Date:                      August 9, 2011
Balance
at Charge-off:             $294.41
Upon
review of your account, our records indicate that on December 18, 2014, you
accepted and agreed to a settlement of 70% of the balance of $294.41, with one
payment of $206.09.  We received the
payment of $206.09 on December 18, 2014. 
As of the date of this letter, this account is reporting as a settled in
full charge-off on your credit report.
I
understand that you are disputing the ownership of this account.  I have enclosed copies of the billing
statements for the periods ending November 9, 2009, through September 9, 2011,
as well as copies of the signed sales receipts for your review.  If you are still disputing the validity of
this account after reviewing the enclosed documentation, please submit a completed
Statement of Fraud, (copy enclosed), to my attention at the address listed
above, or by fax, to my attention, at ###-###-####. 
Thank
you for bringing this matter to our attention and allowing me the opportunity
to respond.  If you have any additional
questions, please feel free to contact me at the telephone number listed below.
Sincerely,
Jessica P.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosures
cc:  Revdex.com
     Complaint
ID: [redacted]  
The Macy's card is issued by Department Stores
National Bank.

[redacted]   [redacted]
December 10, 2015
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID [redacted]
      Macy's [redacted]...

ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank (DSNB).  I apologize for any inconvenience you may
have experienced.
I was disappointed to learn of the problems you encountered while
shopping at Macy's [redacted] Store.  Please be
assured that the service you received from our staff is not typical of the
level of quality customer service that we strive to provide, and we appreciate
your bringing the situation to our attention. 
I have forwarded a copy of your letter, as well as my response, to the
Store Manager to address your concerns further. 
For clarification, you may shop in store or online after opening your
new Macy's [redacted] account.  The
shopping pass you were given does not contain your new account number for your
protection.  However, any of our
macys.com Associates would be able to assist you in placing an online order by
looking up your account information and placing the order for you. 
In regards to the watch warranty, the warranty price is based on the
sale price of the watch without tax.  In
reviewing your account, the watch that you purchased as a pre-sale item on
November 15, 2015, had a sale price of $168.75 which would mean the Worry No
More program would be $29.99.  I
apologize that the Sales Associate gave you the wrong information and charged
you incorrectly for this pre-sale item. 
Our records indicate that when you picked up the watch, we refunded the
original Worry No More charge or $39.99 to your account and completed a new
transaction for the proper amount of $29.99.  
[redacted], thank you again for bringing this matter to our attention
and giving me the opportunity to respond. 
Your business is important to us, as well as appreciated.  Please call me at the telephone number listed
below if I may be of further assistance.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com
      Manager, [redacted] Mall

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as Theresa from the customer service department has fully resolved my issue. 
Regards,
[redacted]

The bed was delivered on saturday 2-6-16

[redacted],
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated they were inconvenienced due to the merchandise arrived damaged and they
had billing issues. We can confirm the customer is happy with the final quality
of the merchandise and has received the...

credit for the delivery fee. In
addition, we can verify the customer's final payment was received.
Macy's
Executive Office

[redacted]   [redacted]
January 26, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I regret you are dissatisfied with our previous response regarding your Macy's account.  However, as of the date of this letter, the below information is currently reporting for this account. 
Open Date:                  November 27, 2009
Last Purchase Date:     December 18, 2014
Last Payment Date:      September 19, 2015
Charge-off Date:                      November 30, 2015
Balance:                       $321.78
Our records indicate that we did not receive the Minimum Payment due on the account for the periods ending February 26, 2014, through November 29, 2015. The account was closed on August 30, 2015, by the creditor, Department Stores National Bank, because payments were not received as required by the terms of the credit card agreement (copy enclosed).  The account was charged off on November 30, 2015, due to non-payment and was assigned to an outside collection agency, [redacted], for the outstanding balance of $321.78.  Please contact [redacted] at ###-###-#### to establish payment arrangements or a potential settlement.  I have enclosed copies of the billing statements for the periods ending December 26, 2014, through November 29, 2015, for your review. 
[redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
Sincerely,
Julia O.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc: Revdex.com
    Complaint #[redacted]
    [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose.

August 11, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted]'s complaint. 
I have verified...

that the $319.93 gift card has been refunded back to the
credit card used on the order.  As an
extension of my apology for this delay, I am sending [redacted] a $50 Macy's
gift card.  Please let me know if you
have any questions.
 
Sincerely,
 
 
 
Toneia W.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response from Macy's and appreciate their acknowledgement of errors. I noticed that they did not express that they have fixed their internal communication so this wouldn't happen to anyone else. Sad that they do not care about their customers more. This is the feeling that I got on every part of this experience. 
Regards,
[redacted]

March 03, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth St.Suite 600
Cincinnti, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have reviewed all matters as...

expressed in the complaint. At this
point we have provided all information available at this time. The customer may
wish to examine her credit statement after receipt to determine if all
outstanding credits have been applied. We remain available to her should any
other issues arise. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

[redacted],
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated the mattress is tearing at the seam and disputed the warranty. We have
set a full credit return for the customer to credit their account once the
merchandise is picked up at time of the new...

mattress delivery.
Macy's
Executive Office

Dea[redacted],We are in receipt of Revdex.com complaint number [redacted]. I contacted our customer and reviewed all matters pertaining to her complaint. I have issued total credit in the amount of $218.28, with $211.23 going back to her credit card and $7.05 going back to her Plenti account. Based on this...

information we consider this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

P.O. Box 52184   Phoenix, AZ 85072-2184
 
 
July
29, 2015
 
 [redacted]
 
Re:  Revdex.com ID #[redacted]
       Macy's
account...

ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your
complaint filed with the Revdex.com that was forwarded to Macy's
Executive Office.  As a representative in
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  While I
would have preferred to discuss this matter with you personally, my attempts to
reach you were unsuccessful.  However, I
was able to leave you a voice mail message on July 22, 2015.  Please accept my apology for any frustration
this may have caused you and the problems you may have encountered in trying to
resolve this issue. 
 
Per the enclosed Department Stores National Bank
Credit Card Agreement, interest is charged on the outstanding balance of your
Revolving account until the day you pay the full balance owed on the
account.  For example, if you have been
paying only the minimum payments on your Revolving balance and you then decide
to pay your balance in full, you will be charged interest on that balance from
the first day of the billing cycle until the date that your payment is
received.  This interest charge will
appear on your next statement.  When you
have a zero balance on your account and you make a new purchase to that
account, if you pay the balance in full on your first statement by the payment
due date, you will not be charged interest for that purchase.  If you return an item that you purchased on
your account, the amount of that return is not applied towards your minimum
payment due.  If you do not pay your New
Balance in full, then interest will be charged on any new purchase from the
date it is applied to the account until the day the balance is paid in full.  The minimum interest charge is $2.00.
 
Applying this billing policy
to your Macy’s account, a $2.00 interest charge and a $25.00 late fee was charged
to your account balance on July 7, 2015, because no payment was received by the
July 7, 2015, due date.  We received your
payment of $35.13 on July 21, 2015, leaving a balance of $27.00 in late fee and
interest.  While the late fee and
interest charge on your account is correct, as a courtesy to you, I removed the
$25.00 late fee and $2.00 interest charge. 
As of the date of this letter, your Macy’s account has a zero balance
and is closed per your request on July 21, 2015. 
 
In regards to the $2.00 interest charge from your
billing statement for the period ending January 7, 2015, our records show that
this was credited for you as a one-time courtesy on May 10, 2015, the same date
that you made your new purchase of $35.13. 
Copies of your billing statements from January 7, 2015, through July 7,
2015, are enclosed for your reference.  Also,
I have cleared our internal records of any delinquency associated with this
issue, and requested
that [redacted] delete the delinquencies for April and May,
2015.  Please allow the agencies
approximately seven (7) to ten (10) days to make the necessary corrections to
their files.  Until then, this letter
will serve as confirmation of this request. 
 
[redacted], the service you describe in your
attempts to understand this interest charge is not indicative of the quality
customer service we strive to provide.  Macy’s
expects each facet of its operations to meet exceedingly high levels of
service.  Your feedback is critical as it
assists us in truly understanding our customer’s experiences and directs our
attention to areas in which we can improve our service quality.  Thank you for bringing this matter to our
attention and giving me the opportunity to respond.  If I may be of additional assistance, please
do not hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
Enclosures / mailed July 29, 2015
 
cc:  [redacted], Revdex.com

July 6, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted] (open)        ...

Macy's [redacted] account ending in [redacted] (closed)         Macy's [redacted] account ending in [redacted] (closed)   Dear [redacted]:   It was a pleasure to speak with you on June 19, 2017, and thank you for accepting my apology regarding your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   I am again sorry for any frustration regarding the Macy’s [redacted] applications made on May 29, 2017, at the Macy’s [redacted] store.  Please be assured that the service you described receiving by the sales associate is not indicative of the quality service we strive to provide.  After reading your inquiry, we forwarded a copy of your complaint and my response to our store executives for appropriate action.  While we do not like to hear we disappointed you, your feedback is critical as it assists us in understanding our customer’s experiences and directs our attention to areas in which we can improve our service quality.   After our discussion and with your permission, we closed both Macy’s [redacted] accounts referenced above and transferred the $42.27 balance from the Macy [redacted] ending in [redacted] to the Macy’s account ending in [redacted].  In addition, we requested that [redacted], and [redacted] remove the application inquiries and purge both accounts from your credit reports.  Please allow the credit reporting agencies approximately thirty (30) days to make the necessary corrections to update their files.  Until then, this letter will serve as confirmation of our request.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  I understand you are requesting some type of compensation; however, Macy's does not provide compensation due to a situation such as this. As a gesture of my goodwill, I am sending under separate cover, a $50.00 Macy’s gift card to use the next time you shop at any of our Macy’s store locations or online at macys.com. Kindly allow 7-10 business days to receive the gift card.  If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        [redacted], Store Manager

[redacted]   [redacted]
November 18, 2015
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy’s [redacted] ending in [redacted]
         Macy’s account ending in [redacted]
Dear [redacted]: 
I am in receipt of your
complaint filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I
was asked to review and respond to your concerns on behalf of Department Stores
National Bank.  I intended to discuss
this matter with you personally; however, my attempts to reach you were
unsuccessful.  My telephone contact
information is listed below if you would like to speak with me.
My review of your account
shows the $226.92 payment correction on May 27, 2015, was due to a payment on March
30, 2015.  During our standard audit we
discovered we were unable to verify the funds were received from your bank and
the amount was put back on your account. 
The fax we received showed payment information for a phone payment of
$623.62 and $274.62 for the Macy’s [redacted] and Macy’s account noted
above, made on May 29, 2015, therefore we were not able to verify the March 30,
2015, payment.  I apologize for the
confusion; however, I was happy to see that as a courtesy we have credited your
account of all fees and adjusted the $226.92 back to your Macy’s American
Express account as promised by Ms. P.. 
In addition, my records show Ms. D. spoke to you on October 17,
2015, to advise you of all the credits and that your Macy’s [redacted]
account had a zero ($0.00) balance. 
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  Your business is important to
us, as well as appreciated. 
Sincerely,
Rhea B.Macy's Executive Office
###-###-#### Extension [redacted]
cc:     Tina
Geers, Revdex.com

[redacted]   [redacted]   September 2, 2016   [redacted] [redacted]   Re:       Revdex.com Complaint ID #[redacted]        ...

    Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize you didn’t receive a response to your letter sent on February 1, 2016; however this is the first correspondence our office has received.    Upon reviewing your account, there is no record of a request to change your address one year ago when you moved into your new home.  Our records indicate that you cancelled the electronic billing on July 28, 2016, which automatically switches the billing option back to paper statements.  Subsequently, we mailed paper bills to the address we had on file of:  [redacted].  Our records indicate that you did not dispute the charges and that we had no return mail on the account.  It is not the Bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error.  As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.    Our research confirms that you did not dispute the charges, and the information we are reporting is accurate; therefore we are unable to remove the delinquency from your credit report for June 2016, as you requested.  However, as of August 24, 2016, I updated the billing address to:  [redacted], and instructed the credit reporting agencies to update their records and report your account as "customer disputes reporting."  As a gesture of goodwill, I removed two late fees of $37.00 each, and $24.91 in interest charges for May 2016 and June 2016, totaling $98.91 in credits back to your account.  As of the date of this letter, your account is current with a balance of $3,656.92, and has a minimum due payment of $40.19 due by September 14, 2016.  Per your request, I have enclosed copies of billing statements for September 2015, through August 2016, for your review.   [redacted], thank you for the opportunity to address your concerns.  While I understand this may not be the resolution you were seeking, we are required to adhere to certain laws and regulations so that our customers nationwide receive fair and consistent service.  If I may be of further assistance to you in the future, please do not hesitate to contact me at the number listed below.   Sincerely,       Alison G. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures/mailed September 2, 2016  cc:  [redacted], Revdex.com

Dear [redacted], We are in receipt of complaint ID [redacted] for [redacted]. After reviewing the inspection report, we have approved a return of the mattress and boxspring. A return has been setup on return number [redacted] will receive full credit in the amount of $403.39 back to her...

[redacted] account once the merchandise has been picked up and returned to the warehouse. [redacted] may contact Customer Service at ###-###-#### to schedule the pick up at her convenience. Macy’s does consider this issue closed. Thank You, Macy’s Executive Office

Hi [redacted], I am in receipt of complaint #[redacted] or [redacted], forwarded to us by the Revdex.com.  I have reviewed [redacted]s complaint and I am listing the actions that took place to accommodate the Jings.  I spoke to [redacted] on Monday, 9/18/2017 and...

honored the discount amount of the $128.26 which was applied to their Macys account.  I have also took proper measures to have her account terms on her new sales check #[redacted] to be updated to the correct 24 months terms instead of the 12 months.  The [redacted] should see this reflected on their next month’s statement.  I have also updated the [redacted] that the terms will be changed as well.  Macys considers this matter resolved and closed at this time with complete resolution. Thank you,  Sandy M.Omnichannel Presidential Liason  Correspondent | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

February 18, 2016[redacted]Cincinnati Revdex.comDear [redacted]: I contacted [redacted] by phone to resolve her complaint and to apologize for any inconveniences she experienced as a result of her macys.com order #[redacted]. An accommodation order was placed for the missing item with an expected...

delivery date of February 20, 2016. In addition, I confirmed that the authorization hold has fallen off of her credit card. Based on the above, Macy's considers this matter resolved and closed satisfactorily. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]