Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
This would fall under too little too late. I've made countless calls, sent at least 5 emails which have gone unanswered, been sent new Macy's cards, told repeatedly I had a Macys account in good standing, and then received conflicting account information when I did actually get through to someone regarding my account.  This has gone on for weeks.  It is untrue that Macys HAD to close my account.  There was no legal reason to do so.  I did use the card after filing, as I wanted to start to rebuild my credit which has been basically destroyed by circumstances beyond my control.  I also made monthly payments of at least $200 for each month I was using the account and was given access to my account information.  These are not the actions of someone attempting to do anything untoward or underhanded.  I was using the credit and paying the card timely.  I am too sick and too tired to chase Macys when, depending on who I talk to, I get complete misinformation.  In the end, if Macys or [redacted] would have just left the account open (which they totally could have), we would not even be here.  This is not a case of someone who ran up a huge balance and just didn't pay.  I was paying.  Even after filing this complaint, I continued in my efforts to rectify the situation and get on track and find out what was going on.  For weeks, no one would give me any information.  No one would return my emails.  No one made any attempt to contact me.  Finally, on the morning of November 9, I got through using one of the many numbers I had been given to chase information on my account, and spoke to the representative  of [redacted] Centralized Recovery who was handling Macys accounts.  I was told that my account had been closed due to bankruptcy and that it would not be collected upon. I could not believe this so I asked at least 5 times, are you sure that the account is closed and that I'm not responsible for the balance?  Each time, I was told, that was indeed the situation.  I was also told I would receive that communication via mail.  I have not received that confirmation yet.  There is a horrible disconnect between Macys and its chosen collections/recovery system.  And it is the client or customer who is suffering and bearing the brunt of that.  At some point, enough is enough and it becomes abusive.  My situation reached that level weeks ago.  I was told I was not liable by the recovery collections department representing Macy's interests - I believe those conversations are recorded - so I'm not liable.  I will not lift another finger to assist Macys or [redacted] Centralized Recovery in their discombobulated, inaccurate, frustrating, misleading and just plain false representations regarding my past account.  I had my last conversation with Macys or [redacted] Centralized Recovery on November 9, 2015.  I will not be contacting anyone regarding my account again.  
Regards,
[redacted]

P.O. Box 8215   Mason, OH  45040     January 2, 2018   [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted]        Macy's account ending in [redacted]   Dear [redacted]:    I am in receipt of your most recent complaint filed with the Revdex.com, which was forwarded to Macy's Executive Office. As a representative in this office, I was asked to review and respond on behalf of Department Stores National Bank.    Thank you for the courtesy you extended to me during our brief call on December 27, 2017.  Please accept my condolences for the loss of your family member.  During our call you asked if you could call back at another time.  Should you have additional feedback regarding your macys.com order or experience, you may call us at ###-###-#### to speak with a member of our Executive Office dedicated to macys.com related issues.   In my letter dated December 13, 2017, I advised that we reviewed the October 17, 2017, call you had with a macys.com representative confirming a gift card was promised to you for the issues with your order.  On December 12, 2017, a $50.00 gift card was expedited to you and delivered on December 15, 2017.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance on another matter, please contact me at the number listed below.   Sincerely, Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 24, 2015
 
 
[redacted]      
1 East 4th Street
Cincinnati, OH 45202
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint. ...

[redacted]
[redacted] contacted our office regarding this matter on September 16, 2015.  At that time, we faxed an authorization hold
request to her bank and sent a $50 gift card for her inconvenience.  We consider this issue resolved.  Please let me know if you have any questions.
 
Sincerely,
 
 
 
Toneia W.
Macy's Executive Office
###-###-#### Extension
32632
 
cc: [redacted]

March 03, 2017[redacted]Marketplace Resouce ConsultantCincinnati Revdex.comre: Revdex.com Compliant ID ([redacted])Dear [redacted]: I am in receipt of complaint ID: [redacted]. I have spoken to [redacted] and we have addressed all issues to her satisfaction. Based on this...

information, Macy's considers this matter closed and resolved. Thank you, cc; [redacted]Steven A. « Presidential Liaison « MCCS Executive OfficesMacy's Corporate Services, Inc.9111 Duke Blvd, Mason, Ohio 45040Phone: ###-###-####  Email: [redacted]Hours: Monday through Friday 9:00am-5:00pm EST

Dear [redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced when you didn't receive delay notifications on your order [redacted]. As a valued customer...

we appreciate your feedback, and hope you continue to shop at Macy's. 
[redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,  Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

[redacted]   [redacted]
September 29, 2015
[redacted]
[redacted]
[redacted]
Re:  Macy's Store account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com...

regarding your Macy's Store account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
As of the date of this letter, the below information is currently reporting for this account.
Open Date: July 14, 2007
Last Purchase Date: September 20, 2014
Last Payment Date: October 15, 2013
Charge-off Date: May 19, 2015
Balance: $168.34
I understand that you are disputing this balance as you were out of the country for the last three (3) years.  Our records indicate a purchase was made on September 20, 2014, for [redacted] and [redacted] shoes for $90.81.  I have enclosed a copy of the signed sales receipt as well as copies of the billing statements for the periods ending October 19, 2014, through May 19, 2015, when your account was charged-off due to non-payment. 
If you are still disputing the validity of the purchase after reviewing the enclosed documentation, please submit a completed copy of the Statement of Fraud, enclosed, to my attention at the address listed above, or by fax, to my attention, at ###-###-####.  If you are not disputing this charge, you may contact the collection agency assigned to your account, [redacted], at ###-###-####, to establish payment arrangements on your account.
[redacted], thank you for bringing this matter to our attention and allowing me the opportunity to respond.  If you have any additional questions, please feel free to contact me at the telephone number listed below.
Sincerely,
Jessica P.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures 
cc:  Revdex.com
     Complaint ID: [redacted]
     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am out $40 for the stop payment order for the check. This could have been avoided had their driver's phone number provided on the invoice been a working number.
Regards,
[redacted]

Dear [redacted]: I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke.Please accept my sincere apology for any inconvenience you experienced when you received two pair of damaged shoes. I have sent a replacement pair of shoes as an...

accommodation. As a valued customer we appreciate your feedback, and hope you continue to shop at Macy's.[redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Dakota B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### |

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 [redacted]

October 26, 2016[redacted]Re: Revdex.com Complaint ID #[redacted] Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com. As a representative of this...

office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I apologize for the inconvenience this matter may have caused you. Our records indicate that two (2) $200.00 payments were debited to your account ending in [redacted] on August 3, 2016, as a result of a payment allocation for your promotional balance. Though the payments were moved to the correct location, the debit transactions were not applied to the revolving account. When our Billing Adjustment Department reviewed your account, they were able to confirm that these payments were moved to the appropriate location, but the debits for these payments never occurred. Enclosed is a copy of the account audit, outlining these allocations.As a result, the “payment reversals”, as coded within our system, are the actual debits owed in conjunction to the payment allocations previously performed. On October 10, 2016, I requested the interest in the amount of $231.41 to be credited to your account. Please be assured that the balance of $209.94 with a minimum payment of $9.94 due on or before November 20, 2016, is accurate. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please do not hesitate to contact me. Sincerely,Tyeisha B.Macy’s Executive Office ###-###-#### Extension [redacted]Enclosure /mailed October 26, 2016cc: [redacted], Revdex.comThe Macy's card is issued by Department Stores National Bank.     P.O. Box 52184 Phoenix, AZ 85072-2184

Hi [redacted], Update on customer [redacted].  The inspection today did not result in a repair for the customers chairs.  I have offered to refund her 100% in the form of check to be mailed to her in the amount of $1068.06.  I advised the customer to allow 10-12 business days to receive.  She was pleased with this outcome.  Macys considers this claim resolved and closed.  Thanks Again,  Sandy M.Omnichannel Presidential Liason  Correspondent | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

June 7, 2017  [redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]  On behalf of Department Stores National...

Bank:  Contact Date with Customer: June 5, 2017  Complaint Summary: [redacted] states he had problems setting up automatic electronic payments to pay the Special Event account in full and called Macy’s credit to resolve the problem but it was not solved. Then, the deferred interest period ended and interest of $1,165.01, was applied to the account. He was told to pay the remaining amount in full, and the deferred interest would be removed. He made the payment as requested, but the interest was not deleted. He wants this matter resolved, and a zero balance on the account.  Resolution: I called [redacted] and apologized for this situation and any misunderstanding there may have been. I explained that on June 3, 2017, during his call to our credit offices, that the associate agreed that the interest of $1,165.01 would be removed. His account balance is now zero, ($0.00), and there was no negative effect on his account or credit report. This resolved the complaint.  Michael J.Macy’s Executive Office ###-###-#### Extension [redacted]  cc: [redacted], Revdex.com

April 18, 2016Dear [redacted]:  Hi [redacted],Please accept my apology for the delay in the settlement for the damaged furniture you received. I am truly sorry you had to experience such poor quality with your purchase and lack of customer service. I attempted to reach you today, and left a...

voicemail with my direct phone number.After reviewing your complaint, I see you are still waiting to receive the settlement letter reflecting the amount of $95.00. I am unsure as to why this was not completed correctly or in a timely fashion. I am resending both settlement letters today. At your convenience you can return the signed letters to my email and I will forward them to the appropriate department. Once the signed letters are received it can take up to 10 business days for the credit to be applied to the original form of payment. I am very sorry for the inconvenience this has caused. As I stated in the voicemail, I will be happy to partner with the credit department to verify if you incurred any fees or interest charges due to the delay with the credit you have been waiting on. At your convenience please contact me at the number below so we can further discuss your experience. I am here to listen and resolve all concerns. I can be reached Monday – Friday 9:00am-5:00pm Eastern time.  Sincerely,Macy's Executive Office###-###-####

December 16, 201
[redacted]...

[redacted]
[redacted]
[redacted]
Re:       Revdex.com ID #[redacted]
            Macy’s [redacted] account ending in [redacted] (closed)
            Macy’s [redacted] account ending in [redacted] (closed)             Macy’s account ending in [redacted] (closed)
On behalf of Department
Stores National Bank:  
Contact Date with Customer:  November 22, 2015
Complaint Summary:  [redacted] said her August 2015 payment
of $378.93 was misapplied to an old account and has yet to be resolved.  She has called several times and is being
charged fees.  She wants the payment
transferred and back dated to the original date of payment.  She doesn't want to receive any more
Collections calls and doesn't want her credit bureau affected.
Resolution:  I spoke with [redacted] and apologized
for her experience and for the delay in completing the transfer.  I verified the misapplied payment had been
transferred and the Macy’s account ending in [redacted] has a zero balance, however, an
error occurred and the Macy’s [redacted] accounts ending in [redacted] and [redacted]
have credit balances which have been submitted for correction.  In addition, I confirmed she will receive no
more collection calls and that I have submitted for any delinquencies to be
corrected to reflect current with the credit reporting agencies.  I thanked her for speaking with me
today. 
Rhea B.
Macy’s Executive Office
###-###-####
Extension [redacted]
cc: [redacted] RevDex.com

Good evening [redacted] how are you? The proposal from Macy's is a gift card for $10 along with a second gift card for $20 for a total of $30 dollars in cards. This is satisfactory to myself once the cards are received. I'll keep you posted & thanks for your effort, [redacted]

Dear Tina:
I am
in receipt of complaint number [redacted]. We have contacted the customer  by phone to resolve his complaint and to
apologize for any inconvenience he experienced. We have resolved his complaint
to his satisfaction and Macy's considers this matter...

closed.
Thank
You,
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The original complaint was filed on December 8, 2017, but I only received a call from Macy's two days ago January 26, 2018, letting me know that Worry No More would come today, January 29, 2018, to make the repairs. Unfortunately, no one from the company showed up nor followed up with a call.I am disappointed at the lack of responsibility from Macy's and Worry No More. 
Regards,
[redacted]

April 20, 2016[redacted] 
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s [redacted] account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the...

Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.In August 2015, we underwent a system conversion for the Macy’s credit card accounts as well as the credit servicing pages accessed through the macys.com website.  Unfortunately, the implementation of this upgrade caused an error to occur and electronic statement notifications were not delivered to some customers that had elected to receive their statements through a third party, such as their bank’s website.  Therefore, we have cleared our internal records of any delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of September 2015 through December 2015.  Please allow the agencies approximately seven (7) to ten (10) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.Upon review, I show the late fees totaling $103.00 and interest charges totaling $18.48 have been credited to your account.  Currently, there is a credit balance of $18.48 on your account.  I have taken the liberty of requesting a credit balance refund check for this amount.  You should receive the check at the address listed above in 7 to 10 business days. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Should you wish to reconsider the use of your Macy's account in the future, please do not hesitate to call me at the telephone number listed below.    Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com