Macy's

[redacted]   [redacted]
January 13, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com ID
[redacted]
      Macy’s account ending [redacted]
On
behalf of Macy’s and...

Federated Department Stores Bank: 
Contact Date(s) With Customer:  January 12,
2016
Complaint Summary:  [redacted] has had a credit on
his Macy’s account and requested multiple 
credit balance refunds. He has
not received a credit balance refund check and requested the Revdex.com’s assistance
in receiving the check.
Resolution:  I spoke with [redacted] on January 12, 2016
and apologized for his experience.  I explained
the reason he did not receive the check was related to our system
conversion.  I offered to process a
direct deposit to [redacted] personal checking account and he gave me permission
to do so.  On January 12, 2016, a direct
deposit was initiated for $818.39 and should post to his personal checking
account within three (3) business days.  [redacted]
[redacted] is satisfied with our resolution. He is welcome to contact me directly in
the future if he needs any assistance.
Stephen C.
Macy’s Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]Did not respond to you because I have not as of this time received any rebate. They said they would not honor the $30 rebate because it was not sponsored by their company. The rebate add was listed with all the other rebates for that time period but ironically they changed the amount on that item and one other item. Isn't that a coincidence?? Waiting for check to be in the mail. Thank you for listening- not your fault!! Won't be dealing with Macy's any longer!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   You want "new, substantive" information Thomas?   Sure bud.   "I just got back to the office today." - Yvonne, July 27th (stating she was out Friday and early the following week)"I did come into the office on Friday (21st) Mmk.  So those statements are mutually exclusive and deceptive.  That sets the table for one of your "commended" underlings to be shown as very deceptive and randomly forgetful.   She could have replied to me earlier than she did; she just chose not to. See below for more discovery as a big courtesy.   And this complaint will be forwarded to your supervisor by the way.   Note I'm transcribing directly, and this is a major annoyance.  But I don't like your your deceptive tactics, so I'm publishing this wherever I please.    Me: So you made an offer to me, and now you're saying you don't want to do that offer.  What changed?  That's what I'm curious about.Yvonne: I offered to send you a $100 and I offered to send you the shirt.  And you declined that.Me: Shirt? What shirt?Her: The shorts. I'm sorry, the shorts.Me: No. First you offered me the shorts (alone).  And I declined.  And then you offered... (she cuts me off)Her: I wasn't finished offering yet, and you had cut me off.  And I was trying to explain that during our conversation.Me: I cut you off at what point?  What are you referring to? I cut you off?  How did I cut you off?  (no answer)...That's not even remotely close to true.  You made an offer. You said, quote, 'If I send you everything in your bag for free will that resolve this for you?  And I said 'Yea.' Period. Her: No, you did not say yes.  Me: Oh, I didn't say yes?Her: ...we were at that resolution, and you wanted additional compensation.Me: No, I did not! ...what additional compensation did I require beyond that?Her: (She continues with a nonsensical, manipulative answer based on false memories and/or flat out lying; probably a combination of both since she was poorly prepared and even had what few facts she could bring to bear completely out of order; not to mention she would later go on to change her story completely.) So that's the admission after the fact that the compensation for approx. $301 worth of on-sale merchandise in my bag was INDEED offered to me by Yvonne.  Thomas doesn't want any of my recordings either, because he claims he can't view them and apparently doesn't care about quality control.   I guess Macy's doesn't either since he, in his alleged search for Macy's taped CS calls, could not find a single "SUBSTANTIVE" recorded call from their end.   Macy's has nothing substantive to bring to bear, aside from wasted text and a lowball offer that desecrates the original, accepted oral contract of stipulation for settlement in this matter.  And they have not and apparently will not punish a single employee that practiced unethical or grossly inadequate CS with myself.    [redacted], I will make available to the Revdex.com any and all of my recordings and emails with Macy's and their Liaison Dept. before I publish them elsewhere should I choose to do so.   H. and Macy's has absolutely nothing to defend themselves with and are wasting your time as well mine.  I would like this matter published in full on Revdex.com to serve as a warning to other consumers since this is a clear violation of UCC Law and ** State General Obligations Law, as well as deceptive pricing practices (which they're already being investigated for nationally).   [redacted], H. admitted by phone that their false inventory is STILL a serious problem for Macy's and that I am "completely right" about it.   In the meantime, in addition to several options in play, I will simply find a way to get in touch with Rob H. and inform him that this is how their soldier ants treat lifelong customers.  Like st.   Regards,
[redacted]

[redacted]   [redacted]
November
22, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
      Bloomingdale's account ending in [redacted]
Dear...

[redacted]: 
I am in receipt of your complaint forwarded to
Bloomingdale's Executive Office by the Revdex.com.  As a representative of this office, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank (DSNB).  I apologize for
any inconvenience you may have experienced. 
For clarification and per the DSNB Credit Card
Agreement, if you have been paying less than the Total Now Due on your
Revolving account balance each month and you then decide to pay your balance in
full, you will be charged interest charges on that balance from the first day
of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned
to you during that period, and will appear on the next month's billing
statement. You can avoid being charged
interest by paying your account balance in full every month by your payment due
date. 
Applying this billing policy to your Bloomingdale’s account,
the $2.00 interest charge was for interest charged on your account balance
between the bill date of May 2, 2015, and the date July 6, 2015, that your $408.36
payment was applied to your account. 
The billing statement for the period ending May 2, 2015,
had a $333.90 balance, with a $25.00 minimum payment due by June 2, 2015.  When no payment was received by this date,
your account was charged a $25.00 late fee and $7.02 interest charge in
accordance with the terms of the DSNB Credit Card Agreement.  The billing statement for the period ending June
2, 2015, had a $365.92 balance with a $75.00 minimum payment due by July 2,
2015.  When no payment was received by
this date, your account was charged a $35.00 late fee and $7.44 interest charge
resulting in a total new balance of $408.36 with a $135.00 minimum payment due
by August 2, 2015, and was reported as thirty (30) days past due to the credit
reporting agencies.  We received your
payment of $408.36 on July 6, 2015, which brought your account to a current
status, with a remaining balance of a $2.00 interest charge, due by September
2, 2015.  When no payment was received,
the account accrued additional interest charges resulting in an $8.00 balance
on the account.  My review of this matter
found that all interest was correctly charged to your Bloomingdale's account
ending in [redacted] in accordance with the Credit Card Agreement. 
Although these interest charges were properly
charged, as a gesture of goodwill, we removed them from your account on
November 9, 2015.  We cleared our internal
records of any delinquency associated with this issue, and have requested the
credit reporting agencies update their records and delete any history of
delinquency from the time period of September 2015 through November 2015.  Please allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
files.  This letter will serve as
confirmation of this request.  You closed
your account on November 13, 2015, and the account has a zero ($0.00) balance.
[redacted], thank you for bringing this matter to
our attention and giving me the opportunity to respond.  If I may be of additional assistance, please
call me at the phone number listed below.
Sincerely,
Janice
D.
Bloomingdale's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

January 31, 2018   [redacted]  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of your Revdex.com inquiry...

which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    The account referenced above was originally opened on December 20, 2014, and closed on January 24, 2016, due to non-payment.  Our records indicate that the last purchase date was December 20, 2014, and the last payment was on November 6, 2015, in the amount of $100.00.  For validation of the debt incurred on this Macy’s account, I am enclosing copies of the billing statements from December 20, 2014, through May 20, 2015.    There is no record of returned mail, which suggests that the monthly billing statements for this account were successfully delivered.  Although you only had two purchases on this account on December 20, 2014, in the amounts of $24.82 and $297.46 (less the New Account Discounts of $4.96 and $59.49), several payments were not received or underpaid, resulting in multiple late fees on this account.  Due to serious delinquency, the account charged off on April 24, 2016, with the balance of $295.75.  A payment has not been received after the charge off date.   As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Therefore, we are unable to accommodate your request to remove the delinquency from your credit report.  If you made payments to this account after April 24, 2016, that have not been applied, please contact me at the phone number listed below and I will be happy to research this further.  If you made a check or debit card payment, we will need a bank transmittal showing the funds were withdrawn from your bank, and listing the account number where the funds were credited.  If a cash payment was made within the store, we will need a clear copy of the payment receipt for further research.  Once the charged off amount has been paid, your credit report will be updated to show “charge off, paid in full”.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,   Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed January 31, 2018   cc: [redacted] Revdex.com

October 13, 2017   [redacted]  [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Shopping experience           Dear [redacted]...

[redacted]:   We are in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Please accept my personal apology for any inconvenience you may have experienced regarding this matter.  Be assured that Macy’s does not participate in unethical or deceptive business practices of any kind.   Macy's works hard to deliver high-quality products at a great value.  We are a company known for having great sales and promotional events, as well as great assortments.  Our in-store advertisements for cosmetics and fragrances frequently display the full product line available. The grouping of products does not necessarily correspond to items sold as a set; rather, it displays the individual products available, which are often sold separately.  As a convenience, we offer custom made sets tailored to each customer’s selections.   On September 17, 2017, while shopping at our [redacted] At [redacted] Mall Macy’s location, our records indicate that you purchased a [redacted] fragrance set, which includes a fragrance, a lotion, and a travel size bottle.  This was a pre-packaged set, and was sent to us by the vendor as a package deal, and therefore has one bar code and one set price for the contents of the package.  On the same day, you purchased three [redacted] fragrance items that were combined into a custom set for you in the store.  However, these three items were not sent to Macy’s as a value set like the [redacted] set you purchased.  The individual items you selected have separate bar codes and are priced individually.  The store builds these containers to provide ease of shopping, and tailors these sets to include specific items at the customer’s request. The bar codes for each item included in the custom set will be placed on the back side of the corresponding brand packaging.    The box used in the display you are referencing is a marketing prop, and is not intended to be interpreted literally, unless the display explicitly states what is included in an offer.  I am sorry that you felt misled by the display; however, I am pleased to hear that the store manager was able to provide a full refund as a gesture of good will and one-time courtesy. With regard to your request for an additional complimentary [redacted] gift set, Macy’s doesn’t compensate for issues like this.  In addition, since the store has already processed a full refund for this issue, I must respectfully decline any further accommodations.   [redacted], thank you for allowing me to respond to your concerns.  I regret that we may have disappointed you in this matter, and I hope you will allow Macy’s the opportunity to exceed your expectations in the future.  As a gesture of our goodwill, please accept the enclosed 20% off coupon, which is valid at any Macy’s store location through November 30, 2017.  If I may be of further assistance, please do not hesitate to contact me at the phone number listed below.   Sincerely,       Alison G. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure / mailed October 13, 2017   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complain**  For your reference, details of the offer I reviewed appear below.My complaint seems to have run off track. My complaint is not about not receiving the billing statement ending on June 26,2015. That was intended as an example of the billing problems that I continue to have with Macy's.This complaint centers on me not receiving a bill in March and April of 2015 and therefore not paying a bill.  Macy's says I got a bill but I did NO**  As I previously stated I learned my email was being compromised which could have attributed to me not getting it if Macy's actually did send i**  I do not know. I do know that I have always paid my bill previously and had an excellent credit history which should account for something. I have no reason to lie about this. When I received the past due letter it said to remit payment before being turned over to the credit bureau. I had the bill paid by phone within 5 minutes of receiving the letter and then found out I had already been turned over.As stated before, I have sent Macy's:1. a copy of an email search of Macy's emails for the period in question which shows I did not get a statements.2. a copy of the Nov., 2011 bill where I had written for my own record that I updated my phone number so something like this wouldn't happen. I know [redacted] H. believes I am lying about this also as she says I did not do tha** Just because it isn't in their records doesn't mean I didn't do i**3. a copy of my credit report showing my score BEFORE the Macy's problem and now.My decision remains unchanged. I do not accept Macy's response and I want this removed from my credit repor**I am not a dishonest person and pay my bills when I get them as my history shows.
Regards,
[redacted]

[redacted]   [redacted]    October 17, 2016 [redacted]  [redacted] Re:  Revdex.com Complaint ID [redacted]        Macy’s account ending in...

[redacted] On behalf of Department Stores National Bank: Contact Date(s) With Customer:  October 14, 2016 Complaint Summary:  [redacted] purchased shoes that appear to be worn shoes from the [redacted] store.  The next day she took the shoes back to the store to return them, and was advised that because they were very visibly worn they could not be returned.  She also states that the associates that were helping her were very rude and made comments about her to other associates. Resolution:  I sent the complaint in its entirety to the stores Executives, they [redacted] and set up a date and time for her to come into the store and exchange the shoes.  The shoe department manager is also scheduled to meet individually with the associated and go over proper professional etiquette.  I contacted the customer to confirm that a date and time had been set up for the exchange and to make sure that she understands that the behavior of the associates is not the standard at Macy’s and those individuals will receive training and coaching opportunities on proper customer service etiquette.   After speaking with the customer this afternoon she advised me that she will be keeping the shoes and that she appreciates the Customer Service that she received from Heather at the store.  Ebony M.Macy’s Executive Office###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

March 7, 2017   [redacted]  [redacted]   Re: Revdex.com complaint #[redacted]        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of the complaint you filed with the Better...

Business Bureau, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience you may have experienced when attempting to close your Macy’s account.    Our records indicate that your account was closed on November 20, 2016, per your request.  We do not have record of another request to close your account prior to this date.  I have found that your account balance stems from late fees and interest charges that began to accumulate on September 26, 2016, when your payment was not received.  Although you made a payment of $164.95 on October 11, 2016, this payment did not pay off your account, leaving a remaining balance of $15.00.  Additional late fees and interest were charged in November and December of 2016, as well as January of 2017, resulting in the billing statements you refer to in your complaint.  I am pleased to let you know that between the dates of September 30, 2016, and January 31, 2017, we credited back fees totaling $94.00, bringing your account balance to zero ($0.00).  I can assure you that you will not be receiving any additional billing statements for this account.   [redacted], I appreciate you bringing this matter to our attention and allowing me the opportunity to respond.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.   Sincerely,     Kristi C. Macy’s Executive Offices ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]  I just received a call from Macys again trying to collect the same amount we had resolved. I would like to open this file again with you to finalize once all together and get the account closed.Thank you in advance for your time on this sensitive matter.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I have submitted the documentation and they are not reflecting the same information that Macy's is stating. I even underlined and circled the information showing they are reporting two different delinquency dates. By law they have to report accurate and correct information or it has to be removed. I also have requested them to correct the information on numerous times in which they have not. They have not made any attempts either to make the information correct. Every time they respond it is the same thing. They do not want to resolve this issue and I feel that my rights have been violated as a consumer. They also have a lawsuit pending for charges that show up on Macy's credit cards like the one I had for malicious or fraudulent charges. How do I know I was not a victim of this as well? I cant be sure because they do not report correct or accurate information on their consumers profiles. Which is against the law. I have cited the section per the Federal Law Statute.  
Regards,
[redacted]

August 3, 2016                                                                            [redacted]...

[redacted]        
[redacted]
[redacted] Re: Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted] Dear [redacted]:                I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  Please accept my sincere apology for any frustration this matter may have caused you. Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00. This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.  My review of this matter found that all interest was correctly charged to your Macy’s account ending in [redacted] in accordance with the Credit Card Agreement.  I regret that this wasn’t properly explained to you previously when you called to speak with representatives concerning the interest charges.  Please be assured that the Bank does not participate in any misleading or fraudulent billing practices of any kind. Applying the billing policy to your Macy’s account, the $2.00 interest charge that appeared on the billing statement for the period ending May 16, 2016, included interest for the funds loaned to you between the last bill date of April 15, 2016, and the date (May 1, 2016) that your $101.72 payment was applied to your account.  When a payment was not received, you were charged an additional $2.00 interest in accordance with the terms of the Credit Card Agreement.  As a courtesy to you, the $4.00 interest charges were removed on July 20, 2016, resulting in a credit balance of $4.00, which I have requested be refunded to you in the form of a check.  You will receive this refund under separate cover within seven (7) to ten (10) business days.  Copies of your billing statements for the periods ending May 16, 2016, through July 15, 2016, are enclosed for your review. Since the delinquency reported on your account was based on a balance consisting of only fees, on July 23, 2016, I requested that the credit reporting agencies delete any history of delinquency previously reported for your account during the time periods of May 2016, through July 2016.  Please allow the agencies approximately thirty (30) days to update their records with the information contained in our request.  This will serve as confirmation of our request in the interim.  At this time, your account has a credit balance of $2.00.[redacted], I would like to thank you for allowing me the opportunity to address this matter.  If there is any way I may be of further assistance to you, please feel free to contact me at the telephone number listed below. Sincerely,  Tyeisha B.Macy’s Executive Office###-###-#### Extension [redacted] Enclosures / mailed August 3, 2016 cc: T[redacted], Revdex.com      Customer Service Manager

[redacted]   [redacted]   January 17, 2017   [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Better...

Business Bureau, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.   Since receiving your complaint on December 7, 2016, several attempts to reach you via telephone and email have been made by myself and the Vice President Store Manager of the Macy’s [redacted] Store.  Most recently, I left a voicemail for you on January 9, 2017, with my contact information. We are anxious to respond to your concerns but simply cannot do so until we obtain additional information.   We appreciate you bringing your concerns to our attention and welcome the opportunity to discuss this further.  I encourage you to reach me at the telephone number listed below, or via email at [redacted], at your convenience.   Sincerely,   Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com       [redacted], Vice President Store Manager, Macy’s [redacted]

September 19, 2016[redacted] Re: Revdex.com Complaint ID #[redacted] Macy’s Gift Cards ending in [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted]Dear [redacted]: I am in receipt of your reply regarding Macy’s response letter to your Revdex.com complaint. As a representative of Macy’s Executive Office, I was asked to review and respond to your continued concerns. I am sorry that you feel our letter dated August 31, 2016, did not adequately explain our decision.Upon further review, I confirmed with our Consumer Protection Department that the six Macy’s Gift Cards used online at macys.com in September 2015, have a security hold on them due to suspicious order activity. Since these gift cards have been identified with a high risk pattern, our position has not changed and I must respectfully decline your request to reissue these gift cards. However, if you are able to provide the documentation as we requested, we are happy to replace the gift cards. Thank you for the opportunity to respond to your objections. Although we would like to reply favorably to every customer, it is not always feasible. We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter. Please contact me at the number below if you need assistance on another topic. Sincerely,Alison G.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

Revdex.com:thank you for Revdex.com helping me along with the complaint!!!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 29, 2016
[redacted]
Re:  RevDex.com complaint #[redacted]
        Macy’s [redacted]...

[redacted] account ending in [redacted]
On behalf of Department Stores National Bank:
Contact Date(s) With
Customer:  January 28, 2016
Complaint Sum[redacted]:  [redacted] received a statement in September of
2015 for a charge of $18.27 that she had not made.  She contacted our customer service department,
explained the situation, and was assured the charges would be removed.  Another statement came in October showing she
had late fees, and again, she contacted our customer service department.  [redacted] was advised to fill out a
statement of fraud, which was sent in on October 3, 2015, and was told it would
take 60 days to process her claim.  She
started receiving collection calls in December and contacted our customer
service department once more.  [redacted]
was told the fraud claim was closed and the charges were cleared.  In January she received another collection
call and was advised the charges were not removed.
Resolution:  I contacted our fraud department to review the
fraudulent charge of $18.27 and advise if we may remove the charge as well as
the late fees and interest charges.  A
total of $167.83 was removed from her account as well as the delinquencies
associated with the situation.  I spoke
to **. [redacted] and advised the charges have been removed and her account is at a
zero ($0.00) balance.  I also stated that
we have cleared our internal records of any delinquency associated with this
issue, and requested that [redacted], and [redacted] delete the
delinquencies for August 2015, through January 2016.  This resolved her concerns.
Stephanie P.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

January 22, 2018 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted]. Macy's has reviewed the consumer's account and all concerns regarding the fraudulent charges have been addressed. We recommended the consumer change all passwords for security purposes.  Please be advised, the $25 gift card previously offered will not be sent, due to refusal by the consumer.  Also, no further compensation will be offered.  At this time, Macy's will consider this matter closed, and we will not respond to any future rebuttals regarding this issue. Sincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.O. Box 8220   Mason, OH 45040Office: ###-###-####

P[redacted]   [redacted]   June 16, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s credit card application...

        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   We sincerely regret any frustration regarding the Macy’s application made on May 12, 2017, at the [redacted] Macy’s store in [redacted], [redacted].  You indicated that the sales associate did not let you know that she was processing an application until you were asked to sign the key pad at the register.  Please be assured that the service you described receiving by the associate is not indicative of the quality service we strive to provide.  After reading your inquiry, we forwarded a copy of your complaint and my response to our store executives for appropriate action.  In addition, we have requested that [redacted], [redacted], and [redacted] remove the application inquiry from your credit report.  Please allow the credit reporting agencies approximately (30) days to make the necessary corrections to update their files.  Until then, this letter will serve as confirmation of our request.   With respect to your Macy’s account referenced above, it was closed due to inactivity on September 29, 2016.  The last purchase was made on February 26, 2014, and the last payment was received on March 20, 2014.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me at the number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        [redacted], Store Manager