Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have gotten two calls after I handled the situation on my own after weeks with an agent that was emailing me. I thank that agent for her help and not the agent that responded to this weeks later after the issue was already resolved due to my own doing and staking of an agent for her help. 
Regards,
[redacted]

Problem: I filed a complaint against Macy's a few days ago (complaint [redacted]). I stated in my initial complaint that I had previously declined to have the item shipped to me because I needed it for the holidays and it would not be in stock in time. When Macy's replied to the complaint, they again offered to ship out the item, ignoring the fact that I stated I already declined to have them do so. I declined again but yet the Revdex.com closed the case. Since they were willing to ship me the item, I would instead like a gift card in the amount of the value of the item.Desired Outcome: A gift card for the value of the item in dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], I am addressing this issue on behalf of Macy's Executive Office. I have tried to reach out to you via phone but was unsuccessful, I will be more than happy to assist you regarding this matter. If you could give me a call at your earliest convenience that would be great, my...

contact information is below. I hope to hear from you soon. Sincerely, Dakota B.   Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

Re: Revdex.com Complaint ID
[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint.  As a
representative of Macy's Executive Office, I was asked to review and respond to
her concerns.  Unfortunately, I have been
unable to speak to [redacted]...

directly.  I
have left voicemail messages regarding her concerns.  For her inconveniences, I have sent [redacted]
a $25.00 gift card that she may use online or in-store.  At this time, Macy's considers this matter
closed.
 
Sincerely,
 
 
 
Jaime R.
Macy's Executive Office
###-###-####Extension
[redacted]
 
cc: [redacted], Cincinnati Revdex.com

[redacted] needs to provide us with copies of the actual, physical plastic gift cards in his possession that were used as the original form of payment for the merchandise he subsequently returned.  Apparently these  gift card numbers are from a  3rd party website unaffiliated with Macy’s.  Since this is a security issue, I cannot provide you with any additional info other than we consider the matter closed.  If [redacted] can provide us with copies of the actual gift cards (that we have requested that he do), we would be delighted to re-visit the matter.  Carrie W.| Executive Liaison | Executive Liaison Team ( ###-###-#### ext. [redacted]  or  ###-###-####

December 29, 2017  [redacted] Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my apology for the disappointment that your order #[redacted] is scheduled for...

delivery on December 28, 2017. Although I did not reach you when I phoned, I did leave a message. We appreciate your shopping with Macy's during the holiday. Unfortunately, in this instance we do not promise timely delivery as the vendor directly shipped this throw. Thank you for bringing this to our awareness and allowing me to respond. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below..they didn't provide high quality service because they failed to find the problem. They are useless and arrogant with their answers. So now am going to posted about them on [redacted] and [redacted] and will go to their office to confront him.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Information and documentation regarding this complaint was mailed to your office in Washington DC several weeks ago. Thank You!

Good Afternoon [redacted], I am in receipt of the complaint# [redacted].  This was forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  I have made multiple attempts by phone...

and email to make contact with [redacted].  I have not been able to make contact as of to date.   [redacted] concern was that he was wanting to get his china cabinet that matches his table and chairs.  The china cabinet that he is wanting is currently unavailable and we are not able to get this merchandise delivered to him.  I was wanting to offer the customer a return re-select of merchandise for him to have a full set of matching furniture, since we cannot accommodate on the furniture that he has currently picked out.  If I can be of any further assistance on this issue, please feel free to contact me.  Macy’s considers this matter closed at this time until further contact with customer can be made. Thank You,  Sandy M. |OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-####|  Fax: ###-###-####|Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Aloha Macy's and B.B.B. Cincinnati, I just read the response to my complaint filed against Macy's on August 17th. 2015. I would very much like to take this opportunity to express my convincing believes pertaining Macy's as well as the B.B.B. From the beginning of this case the day I returned my Dress Slacks at the [redacted], Macy's Men's Store, I suspected that whatever took place that day IS NOT Macy's Policies or Macy's ways of resolving returns. Macy's response to my B.B.B. Complaint confirms what I suspected that day, and that is that the employee implemented her own ways of addressing the return disregarding Macy's Policies. It is regretful that a loyal customer, Macy's executives, and B.B.B. personnel must invest their time and efforts because ONE employee runs a Macy's Men's Store in whichever ways she prefers. I hereby urge Macy's to be more selective when hiring personnel. To reiterate the Subject in this e-mail, I accept Macy's response and I end this case as I expect Macy's action. I want now to sincerely express my thankfulness to Ms. Janice D., Executive at Macy's and a big Mahalo to [redacted], Resource Consultant for the B.B.B. in Cincinnati. To the both of you, in the Aloha Spirit, I remain kindly and respectfully yours,   [redacted]   
Regards,
Jorge [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted]
January 6, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        [redacted] Entity ID...

[redacted]
        Macy’s account ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaints forwarded to us by the Revdex.com and the [redacted].  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. We sincerely regret any miscommunication you may have received from our representatives regarding the reporting of your Macy’s account to the credit reporting agencies.
Upon review, I found that your account had a $41.23 balance for the billing period ending October 6, 2014, with a $25.00 minimum payment due by November 6, 2014.  When no payment was received by this date, your account became delinquent and a late fee and interest charge were applied in accordance with the Department National Bank Credit Card Agreement, bringing your account balance to $68.23 that was due by December 6, 2014.  Subsequently, when we still did not receive a payment, your account was reported as thirty (30) days late to the reporting agencies on December 6, 2014.  Another late fee and interest charge were applied at this time, bringing your account balance to $105.23, which was due by January 6, 2015.  Although we received your $105.23 payment in full on December 14, 2014, you still missed two consecutive month’s payments for November and December 2014. I am enclosing copies of your October 2014 through January 2015 billing copies for your review.
I am aware you are attempting to improve your credit score by requesting that we modify the payment history associated with your Macy’s account.  Please note that credit reports are completely managed by the credit reporting agencies and we have not control over how your credit score is calculated.  It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  Respectfully, we are unable to accommodate your request to remove the delinquency reporting for December 2014 from your credit report. 
[redacted], while I understand that this is not the resolution you are seeking, we are required by law to maintain and must adhere to specific policies and procedures to ensure consistent treatment for all our customers.  If I can be of assistance in the future, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Ms. Randi P,
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed January 6, 2015
cc:   [redacted], Revdex.com

[redacted]   [redacted]   August 11, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Store experience   Dear [redacted]:...

  It was a pleasure to speak with you on August 11, 2017, regarding your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns.   Please know that I was deeply disappointed to learn about the incident outlined in your complaint. Under our return policy, with a receipt, we will accept merchandise for exchange or return, and a refund will be credited back to the original form of payment used. I am sorry that this did not occur. To clarify, the store associate should have escalated the matter to a sales manager.   As a company committed to having a diverse customer base, Macy’s does not condone or tolerate discrimination or rude behavior of any kind. Our goal is to have professional and knowledgeable store associates and managers, so that all of our customers’ questions and needs are addressed and resolved efficiently. I reviewed this matter with our [redacted] Place Store Manager, and she has taken the appropriate actions regarding your store experience when you attempted to return the two dresses. I am pleased that she contacted you directly and further discussed this matter with you on August 11, 2017.   [redacted], thank you again for the time you took to bring your concerns to our attention and for giving me the opportunity to respond. Your feedback is critical as it assists us in truly understanding our customers' experiences and directs our attention to areas in which we can improve our service quality. As a gesture of goodwill, I am sending you under separate cover, a $50.00 Macy’s gift card, which you will receive within 7-10 business days. You can use the gift card at any of our stores or online at macys.com. If I can be of assistance in the future, feel free to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        [redacted], Store Manager

[redacted]   [redacted]
October 26, 2015
[redacted]
[redacted]
[redacted]
Re: RevDex.com Complaint ID [redacted]
       Macy’s account ending in...

[redacted]
On behalf of Department Stores National Bank:   
Contact Date
with Customer:  October 14, and 22, 2015
Complaint Summary:  Ms.
Fountain was unable to access her account online and was late making her
payments.  Because of this difficulty,
late fees were applied to her account in July, August and September 2015.  When she contacted our telephone
representatives, she was assured that the late fees would be removed due to the
problems we were experiencing with our credit system update.  When she did not see the credit on her September
billing, she became concerned and contacted the Revdex.com.
Resolution:  I first called
[redacted] and apologized to her for problems she encountered with our
website and the miscommunication she received about the minimum payment due on
her Macy’s account referenced above.  At
this time, I learned that she can access macys.com, and if she continues to
have problems accessing her account on the credit website, she will call us
back.  The late fees for July were
refunded on July 27, 2015, and appeared on her August 2015 billing
statement.  The late fees for August and
September were removed on September 30, 2015, in the total amount of $50.00.  I also removed the $5.68 interest charge
applied September 29, 2015.  These adjustments
will appear on her October 2015 billing statement.   When we spoke the second time, I assured her
that both payments she made ($30.00 on October 12, 2015, and $26.06 on October
22, 2015) are sufficient to meet the required minimum amount due by October 26,
2015.  [redacted] is satisfied with our
resolution. 
Ms. Randi P.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], RevDex.com

June 9, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com Complaint ID [redacted]
        Macy’s store account ending in...

[redacted]
       
Dear [redacted]:
 
I am in receipt of your
complaint filed with the Revdex.com and forwarded to Macy's
Executive Office.  As a liaison of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  We
sincerely regret any frustration you may have experienced regarding your
enrollment in the Credit Protection program associated with your Macy’s
account. 
 
You were offered Credit Protection
when you applied for a Macy’s credit account on June 12, 2008.  Credit Protection is an optional program. Applicants
must affirmatively agree to enroll in Credit Protection and are not
automatically enrolled.  However, the
documentation of the enrollment is no longer available because of the length of
time that has passed.  Therefore, as a
courtesy, a refund in the amount of $1,483.73 has been credited to your Macy’s
store account in addition to the $143.77 previously credited on April 18, 2015.  The total credit of $1,627.50 represents the
total amount of Credit Protection fees that were charged to your Macy’s store
account from June 18, 2008, through March 18, 2015.  Interest is not charged on Credit Protection
fees, and I confirmed that you were not charged interest in connection with
these charges.  I have also confirmed
that your enrollment with Credit Protection has been cancelled.
 
[redacted], thank you for
bringing this matter to our attention and allowing me the opportunity to
respond.  In your complaint, you
mentioned your intent to close your Macy’s account, but we hope you will still continue
to shop with us.  The additional refund referenced
above created a credit balance on your account.  Should you wish to have a credit balance
returned to you in the form of a check, please call Macy’s Credit Customer
Service at ###-###-####.  Feel free to
contact me at the telephone number below if you have additional questions or if
I can be of further assistance. 
 
Sincerely,
 
 
Carrie W.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted], Revdex.comThe Macy's card is issued by Department Stores National Bank

[redacted]   [redacted]
November 9, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. 
Thank
you for the courtesy you extended to me during our phone conversation on
October 20, 2015.  Our Fraud Department
concluded their investigation after reviewing the information you provided on
your Statement of Fraud and your account history.  They have removed a total of $4,644.25 in
charges and fees associated to this issue from your account on October 30,
2015, resulting in a credit balance of $150.00. 
A credit balance refund check has been requested for this amount to be
sent to the above address.  Please allow
seven (7) to ten (10) business days for the check to arrive.   
We
also cleared our internal records of any delinquency associated with this
issue, and have requested the credit reporting agencies update their records
and delete any history of delinquency from the time period of May 2015 through
October 2015.  Please allow the agencies
approximately seven (7) to ten (10) business days to make the necessary
corrections to update their files.  This
letter will serve as confirmation of this request.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  I apologize for
the length of time it has taken to resolve this issue for you.  As a gesture of goodwill, under separate
cover I am sending a $100.00 Macy's gift card that can be used on a future
purchase either in store or online.  If I
may be of additional assistance on this or a future matter, please call me at
the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

April 25, 2016
[redacted]
Cincinnati Revdex.com
Suite 600
1 E fourth St..
Revdex.com Complaint #[redacted]
Dear [redacted],
We are in receipt of Revdex.com Complaint # [redacted]. After numerous attempts by phone and email, we have not had any contact with the referenced customer. We have reviewed the...

complaint and have taken the following actions to resolve concerns as expressed. Customer has been credited back to the original form of payment. Based on this, we consider the matter closed satisfactorily. Thank you.

Sincerely,
Jan B.Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID  [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

December 26, 2017     [redacted] [redacted]  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Refund Inquiry   Dear [redacted]:   I am in receipt of your additional inquiry filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with your situation, I was asked to review and respond to your concerns.    In order to investigate your concerns we will need either the receipt from the original purchase, the receipt from the return, or the gift card used for the purchase, in addition to the store location you provided in your response.  Unfortunately, without this information we are unable to complete any additional research regarding your inquiry.  I do apologize for any inconvenience this matter may have caused.    [redacted], your complaint has been acknowledged and will be addressed accordingly when the additional details requested in this and our previous correspondence are provided. If you are able to locate the original proof of purchase from the gift card, or are able to locate a purchase or return receipt for any of these items, I will be happy to continue my investigation.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,   Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com