Macy's

[redacted],
We
are in receipt of Claim ID [redacted] regarding the customer's furniture purchase
and our Black Friday advertisement. We have discussed the issue with the
customer and replaced the order with the correct pricing.  At this time Macy's
will consider this matter...

closed.
Thanks,
Macy's
Executive Office

May 26, 2016   [redacted]     Re:  Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]:    We are in receipt...

of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation may have caused.    My review of your account confirmed that the return of $101.99 was applied to your account on April 21, 2016.  The credit is shown on your billing statement for the period ending April 29, 2016.  All interest charges and late fees have also been removed, and as of the above date your account balance is a credit of $0.09.  Moreover, we have removed the delinquent payment history associated with this matter from our records and directed the credit bureaus to correct their files as well.  Please allow thirty (30) days for the bureaus to make the necessary changes.  Your account is open with a limit of $1,300.00.   [redacted], we appreciate this opportunity to respond.  If you should have a question concerning another matter, feel free to contact me at the telephone number noted below.    Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

April 26, 2017[redacted]Marketplace Resource ConsultantCincinnati Revdex.comre: Revdex.com Compliant ID [redacted]Dear [redacted]: I am in receipt of complaint ID: [redacted] and we attempted several times to contact our customer by phone and email. We have received no...

response to our requests, so we consider this matter closed. We remain available should [redacted] reach out to us. Thank you. Sincerely,cc: [redacted] Steven A.Correspondent, Ominchannel Presidential | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I read this response. I called and left a message. That was on  February 17th at 11:47am. So far no call back to try and settle this. I'm sticking to my original report. Im requesting the 150.38 for the purse I should've been able to use my Macy's credit card. The reply back made me laugh as to Macy's deleted/canceled my account. So HOW WOULD THIS WOMAN FIND MY ACCOUNT. Goes to show me how irrespobsible this place is and now getting the reason why their store's failed and are closing down. Lack of business and more out there like me who had their credit card a long time. (mine was from 2006) to be tossed aside all because ya didn't USE THE CARD for awhile..... 
Regards,
[redacted]

October 02, 2015
 
 
[redacted]
Cincinnati Revdex.com
1 E Fourth St
Cincinnati, OH  45202
 
Revdex.com Case #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint.  As
a representative of Macy's Executive Office, I was asked to review and respond
to his concerns. I contacted [redacted] by phone to resolve his complaint and to
apologize for any inconveniences he experienced as a result of his macys.com
order #[redacted]. Per our conversation I am sending [redacted] a gift card for
$75.00 that he may use in store or online. 
Based on the above, Macy's and [redacted] considers this matter resolved
and closed satisfactorily.
 
Sincerely,
 
 
 
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of the inquiry, filed on your behalf, by [redacted] of the
Cincinnati Revdex.com.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns. ...


On
behalf of Macy's, I would like to extend my sincerest apology for the
inconvenience and frustration you experienced as a result of not receiving your
rebate forms.  Upon receipt of your
inquiry, I immediately performed a thorough review of our records as they
pertain to macys.com order number [redacted]. 
At your request, an adjustment has been applied to your order, please
allow seven to ten business days for the amount of $24.14 to post to your
Paypal account.  Please note, for your
convenience, links to the rebate forms are available on the item prior to
purchase.  
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  As an extension
of our apology, I am sending you a $25 Macy's gift card under separate cover.  You should receive the gift card within 5
days from the date of this letter and you may use it on macys.com or at any
Macy's store nationwide.  If I may be of
additional assistance, please do not hesitate to contact me.  My office hours are Monday through Friday,
9:00 AM to 4:00 PM, Eastern Time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Complaint resolved.  THANKS.

[redacted]   [redacted]
 
June 19, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
Re:  Macy's Store Account ending in [redacted]
 
 
Dear
[redacted]: ...


 
I am
in receipt of your recent complaint filed with the Revdex.com.  As a representative of Macy's Executive
Office, I was asked to review and respond to your concerns on behalf of FDS
Bank.
 
Account
records show your Macy's account ending in [redacted] was opened October 19, 2002, at
our Macy's [redacted] location in [redacted], [redacted] and closed
December 19, 2003, by the creditor, FDS Bank. 
Your account charged off on April 19, 2004, with a balance of
$719.03.  While we understand this debt
is no longer reporting on your credit bureau report, we cannot remove this debt
from our internal records without conducting a further investigation.
 
I
have enclosed copies of available billing statements for the periods ending
November 19, 2003, through April 19, 2004, for your review.  If you are still disputing the account after
reviewing the enclosed documentation, we require a completed Statement of Fraud
form (copy enclosed) as well as two (2) forms of identification and proof of
residency from October 19, 2002, through April 19, 2004, to review your
claim.  Please send the completed
Statement of Fraud form and the requested information to the address listed
above to our attention.  An investigation
cannot begin until this information is received by our office.
 
[redacted], if we do not hear from you within thirty (30) days from the date of
this letter, we will consider this matter closed.  Please do not hesitate to contact me at the
telephone number below if you have additional questions or if I can be of
further assistance.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosures (Mailed to customer 6/19/15)
 
cc:  Revdex.com
       Complaint ID - [redacted]

May 11, 2016 [redacted], [redacted] Re:  Revdex.com Complaint ID [redacted]         Macy’s Return Policy Dear [redacted]: We are in receipt of your recent complaint filed with the Revdex.com and...

forwarded to Macy’s Executive Office, where as a liaison, I was asked to respond.  Please accept my apology for any frustration you may have experienced in this situation regarding your gift returns. Be assured that the service you described receiving is not typical of the quality customer service that we strive to provide.  Macy’s has a very generous return policy, and will accept for exchange or return merchandise that does not completely satisfy you.  However, some exceptions and restrictions on select merchandise do apply and are posted in these specific departments.  Macy’s uses a return verification system and all returns and/or exchanges are subject to validation and approval.  With a receipt or proof of purchase, a refund will be credited back to the original form of payment used or if you prefer, a store credit will be issued.  We make every effort to accommodate our customers whenever possible.  Unfortunately, as you stated in your complaint, the gift card number you provided is not valid and therefore has no value.  Perhaps you could provide the receipt you received when the card was issued or other pertinent information that we could use to locate the return transaction.  If you can locate some documentation please call me at the number shown below and I will be happy to investigate further.  I appreciate the time you took to bring this matter to our attention and giving me the opportunity to respond.  Feel free to contact me if I may be of any assistance in the future.  Sincerely, Michael J. Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted], Revdex.com

[redacted]   [redacted] December 29, 2015 [redacted] Re:  Revdex.com ID [redacted]     Bloomingdale's account ending in [redacted] Dear [redacted]:  I am in receipt of your recent complaint forwarded to Bloomingdale's Executive Office by the Revdex.com.  As a representative of this office and because I am familiar with your file, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  I apologize if my previous letter did not fully address your concerns. I apologize for any frustration you may have experienced in trying to resolve this issue.  The service you describe is not indicative of the quality customer service we strive to provide.  Macy’s expects each facet of its operations to meet exceedingly high levels of service.  Your feedback is critical as it assists us in truly understanding our customer’s experiences and directs our attention to areas in which we can improve our service quality.  The Annual Percentage Rate on your Bloomingdale's account is the cost of extending credit to you to make purchases.  Customers who pay their account balance in full, every month, by their payment due date are not charged interest.  Interest is charged on the outstanding balance of your account until the day you pay the full balance owed on that account type.  For example, if you have been paying only the minimum payments on your account balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge will appear on your next statement and the minimum interest charge is $2.00.  The explanation of these charges are contained in the terms and conditions of the DSNB Credit Card Agreement and in using your account, you consented to the terms of this Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges.  [redacted], in my previous response, I advised that the remaining $2.00 interest charge was removed from your account on November 9, 2015, as a courtesy to you, and that we also removed the delinquency reported on this issue.  If I may be of additional assistance, please do not hesitate to contact me. Sincerely,  Janice D.Bloomingdale's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

[redacted] We received he complaint for [redacted] regarding ID #[redacted]. The customer stated that they wanted the promised WNM fee refunded due to the original offer after 7 years. We have contacted the customer and she is attempting to locate the order information due to we are not showing in...

our system. The customer has out direct contact information. We will advise on final resolution. Macy’s Executive Office Jon A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Im really happy with the costumer service of Macy's and specially Marjorie B. of the Macy's Executive Office she was really nice to me on the phone when she called me and understood the problem right away.Regards,[redacted]

January 25, 2018     [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy's account ending in [redacted] (closed)   Dear [redacted]:   We are in receipt of your...

complaint filed with the Revdex.com and forwarded to Macy's Executive Office. In the absence of my colleague Michael J. and since I am also a liaison, I was asked to respond to your inquiry on behalf of Department Stores National Bank. Please accept my apology for any inconvenience this matter may have caused and for the level of service you described receiving.   Thank you for the courtesy you extended to Mr. Judd during your telephone conversation on January 2, 2018. I understand that during this discussion you stated that you wanted compensation for the service you received from Margaret P., Vice President and Store Manager, [redacted] Macy's, and for the delay in receiving the exchange of your mattress. Mr. J. had already contacted Ms. P., regarding your interaction with her on December 23, 2017. Her description of events differs significantly from your statements in the complaint.   Additionally, it is my understanding that the sales associate kept you up-to-date throughout the processing of the mattress exchange and that you did not want to use your Macy’s account for the exchange. The exchange for your mattress was delayed because the mattress had to be exchanged according to our Worry-No-More policy. I regret any misunderstanding there may have been previously.   Regarding your Macy’s account, the last payment we received was $100.00 on July 17, 2017. Your account was closed due to delinquency on November 29, 2017, and is not eligible to be reopened. The current balance is $1,016.41, with a minimum payment of $400.55 (including a past due amount of $331.88), due by January 26, 2018.   Thank you for the time you took to bring your concerns to our attention and for giving us the opportunity to respond. While this may not be the resolution you are seeking, I hope you can understand our position on this matter. If there are further questions, please do not hesitate to contact me at the number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com       [redacted] Vice President and Store Manager The Macy's card is issued by Department Stores National Bank.This is an attempt to collect a debt and any information obtained will be used for that purpose.

February 19, 2018[redacted], [redacted]Re: Revdex.com Complaint #[redacted]Macy's Store ExperienceDear [redacted]:I am in receipt of your complaint filed with the Revdex.com on the above referenced complaint number and forwarded...

to Macy's Executive Office. As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns. I apologize for any inconvenience or frustration that you may have experienced.Customer Service is crucial to the success of our business; it is always a concern when one customer is not satisfied with the level of service that we provided. It appears that we fell short of our goal to provide you with excellent customer service and we thank you for bringing this matter to our attention. Please be assured that I have reached out to the store manager at our [redacted] store location and this matterwill be addressed.[redacted], it is never our intention to scare customers away from our store; however, we understand that you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our relationship.If you have any further questions or concerns regarding this matter, please feel free to contact me directly by calling the telephone number referenced below.Sincerely,Shirley W.Macy's Executive Office ###-###-#### Extension [redacted]

April 25, 2018  [redacted] Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, I was asked to review and respond to your concerns with incorrect merchandise...

being sent in your order # [redacted]. Thank you for your courtesy when we spoke. Your experience did not meet your high expectations for Macy's, or our own. Fortunately, we were able to order the shirt you need with the sales price and a suitable discount. Thank you for bringing the issue to our awareness and allowing me to respond. We do appreciate your continued shopping with Macy's. Sincerely,   Marjorie BellMacy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

This complaint has been resolved. Thank you.

[redacted]   [redacted]         June 14, 2016     [redacted]
[redacted]
[redacted]   Re: Revdex.com Complaint [redacted]        Macy’s [redacted] account ending...

in [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any frustration this matter may have caused you.   In August 2015, we underwent a system conversion for the Macy’s credit card accounts as well as the credit servicing pages accessed through the macys.com website.  Unfortunately, the implementation of this upgrade caused an error to occur and electronic statement notifications were not delivered to some customers that had payments established to their Macy’s account, but not their [redacted] account.  Prior to this system conversion, I found you were enrolled in paperless statements.  The email address we have on file is [redacted]; however, we are unable to confirm if our billing alerts for December 2015 through April 2016 were successfully delivered to the email address we have on file.    In reviewing your complaint, we show that a purchase of $127.70 was made in our Orlando Millenia store on November 27, 2015.  This appeared on the billing statement for the period ending December 8, 2015, resulting in a $127.70 balance with a $27.00 minimum payment due by January 4, 2016.  When no payment was received by this date, your account was charged a $27.00 late fee and $2.53 interest charge in accordance with the terms of the Department Stores National Bank Credit Card Agreement.    The billing statement for the period ending January 8, 2016, had a $130.62 balance (including a $26.61 return from December 30, 2015) with a $58.53 minimum payment due by February 4, 2016.  When a payment was not received, your account continued to be charged late fees ($37.00) and interest ($2.46), and was reported as thirty (30) days past due to the credit reporting agencies.  Enclosed are copies of your billing statements for the periods ending December 8, 2015, through April 7, 2016, as reference.    Your account was closed on April 7, 2016, due to non-payment and continued to be charged late fees and interest charges until we received your payment of $178.09 on April 30, 2016.  On that same date, a credit for two late fees totaling $74.00 was posted to your account during your telephone conversation with a representative.  On May 21, 2016, we removed the remaining late fees ($64.00) and interest charges ($15.60) resulting in a credit balance of $83.00.  I have taken the liberty of requesting a Credit Balance Refund check for this amount under a separate cover which you should receive within seven (7) to ten (10) business days.  Due to this error, your account was reopened on May 22, 2016, and the $2,400.00 credit limit has been reestablished.  As of the date of this letter, your account is current with a zero ($0.00) balance.  If you wish to close your account, please contact our Customer Service number on the back of your Macy’s [redacted] card.  Since we were unable to confirm that the billing alerts were received, we have cleared our internal records of any delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of December 2015 through April 2016.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your continued loyalty is important to us, as well as appreciated, and I hope you will view this as an isolated incident.  If I may be of additional assistance, please do not hesitate to contact me.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures /mailed June 14, 2016   cc:  [redacted], Revdex.com

Hi [redacted], We are in receipt of Complaint ID #[redacted] regarding the consumer's excessive wear on his [redacted] leather sofa and 2 recliners. The manufacturer’s warranty for the [redacted] furniture that we make available to our customers is 1 year from the time of original delivery. The consumer has...

had the products in his possession since 10/24/2014. Regardless, Macy’s has agreed to provide a 100% credit adjustment for the remaining funds allocated on this purchase as a one-time courtesy accommodation. The consumer should receive the refund to his Macy’s account in 3 – 5 business days. For any additional concerns, the consumer can contact our office directly. At this time Macy's will consider this matter closed. Thanks, Macy's Executive Office

P.O. Box 8220 Mason, OH 45040       December 22, 2017     [redacted]
[redacted]   Re: Revdex.com Complaint ID #[redacted]        Store Experience   Dear [redacted]:    I am in...

receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any frustration that you may have experienced and for the problems you encountered while trying to resolve this issue.  I intended to discuss this matter with you personally, but unfortunately, I was unable to reach you on December 21, 2017.    Be assured that the level of service you described is not typical of the quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention.  I sent a copy of your complaint to the Store Manager so that he could address this issue.    I was pleased to learn that the Sales Manager, Carolyn V., had contacted you directly on December 22, 2017, to assist you further and she was able to credit the $93.09 back to your [redacted].    [redacted], your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:        [redacted], Revdex.com