Macy's

[redacted]   [redacted]
December
8, 2015 
[redacted]
[redacted] 
[redacted] 
Re:  Revdex.com complaint ID #[redacted]
        Store service
Dear
[redacted]:...


We
are in receipt of your complaint filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I
was asked to review and respond to your inquiry.  Please accept my apology for the level of
service you described receiving and the lack of response to your email
inquiries.  Be assured that is not
indicative of the level of service we strive to provide.  I would have liked to speak with you
personally about this matter, but my attempts to reach you were unsuccessful.
Our goal is to have
professional and courteous sales associates available within every department,
so that all of our customers may have shopping experiences that are both
positive and rewarding.  Although we do
not like to hear that we did not meet your expectations, your comments are
important to us as they provide us an opportunity to follow up with the
appropriate action.  Therefore, I have
shared your complaint with the Store Manager at Macy’s [redacted] store, who assuredly
will address this situation with their store personnel. 
I am sorry you were having
difficulty unsubscribing from Macy’s email advertising.  We upgraded our website recently, which may
have contributed to this issue.  If you
are still unable to delete your subscription, please call me and I will
investigate further. 
[redacted], thank you for bringing this matter to our attention and
allowing me to respond.  We realize that
you have a choice of where to shop and we regret any situation that may have
damaged our relationship. I hope you
will allow us an opportunity in the near future to renew your faith in Macy’s. If I may be of any additional assistance, feel
free to contact me at the telephone number listed below.  
Sincerely,
Michael
J.
Macy's
Executive Office
###-###-#### Extension [redacted]
cc:  Store Manager, [redacted] Macy’s
       [redacted], Revdex.com

October 10, 2016   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]         Dear [redacted]:   I have received your most recent comments regarding the complaint you filed with the Revdex.com. As a representative of Macy’s Executive Office, I was asked to address your additional concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may continue to experience regarding your account.   In researching your account, there was a $37.00 late fee on September 26, 2016, and a $2.00 interest charge on September 29, 2016, bringing your balance to $76.05.  As a courtesy, I have removed those fees, bringing your account balance back to $37.05, due by October 26, 2016.  Please note that no additional fees will be removed at this time as payment is due on your account.   In regards to your credit limit increase, regrettably, I must decline your request to restore your $1,100.00 limit.  As stated in my letter mailed to you October 4, 2016, you may call our Credit and Customer Service Department at ###-###-#### to apply for a credit limit increase.  Please allow seven to ten (7-10) business days to receive all U.S. Postal mail correspondence sent to you from our office.   [redacted], although we would like to reply favorably to every customer, it is not always feasible.  Thank you again for bringing your concerns to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please contact me at the number below if you need assistance on another topic.    Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]
 
 
 
 
October 5, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com complaint #[redacted]
    ...

   Macy’s account ending in [redacted]
 
On behalf of Department
Stores National Bank: 
 
Contact Date with Customer:  October 3,
2015
 
Complaint Summary:  [redacted] reports that she had
concerns regarding a payment made to her account in August 2015, and she is
having trouble getting through to an associate.  She also writes that her limit was increased
without her consent.  
 
 
Resolution:  My research confirmed that [redacted] had previously
spoken with a credit associate and had her questions answered.  At that time her limit was reduced to the
previous level and the account was coded so it will not increase
automatically.  Her account was also credited
for the late fee of $25.00, which closed her complaint. 
 
I called [redacted],
confirmed the actions noted above, and also removed an additional $19.00 in
late fees as a goodwill gesture for her poor service experience. 
 
 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted], Revdex.com

Dear Tina, I am writing in regards to Revdex.com complaint ID # [redacted]. The customer will be receiving her final exchange from document number [redacted] on Thursday 12-15-16. If she has any problems she will be contacting me. I will follow up with a final letter when we confirm the customer has been satisfied. Thanks, Sharon W.Omnichannel Presidential Corresponden

August 25, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID #[redacted]
       Macy's account ending in [redacted] (closed)
        Macy's
[redacted] account ending in [redacted] (closed)
       Macy’s store account ending in [redacted] (open)
       Macy's [redacted] account ending in [redacted]
(open)
Dear [redacted]: 
I am in receipt of your
additional correspondence filed with the Revdex.com.  As I am also a liaison in Macy’s Executive
Office, I was asked to review and respond on behalf of Department Stores
National Bank.  I left a voice message
for you on August 24, 2015, and hope to hear from you soon.  Please accept my sincere apology for any
continued inconvenience you may have experienced regarding your son’s Macy’s
store and Macy’s [redacted] accounts referenced above.  I am sorry to learn that you did not receive
a call back from our office as you expected.
As stated in our response letter
dated August 7, 2015, the adjustments were made on [redacted]’
accounts on August 7, 2015, ($50.75 credit on the Macy’s store account, and
$42.90 credit on the Macy’s [redacted] account).  You will see the adjustments on his August
2015, billing statement for the Macy’s store account, and the September 2015,
billing statement for his Macy’s [redacted] account. We recommend that customer’s allow seven (7)
to ten (10) business days for them to receive our correspondence.  If you still have not received the new Macy’s
[redacted] card ending in [redacted], please call me directly at the number
below.
[redacted], I hope the above
explanation will clarify any issues you felt remained unresolved. 
Sincerely,
Monica O.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com  [redacted] is a federally registered
service mark of [redacted] and is used by Department Stores National Bank
pursuant to a license.  The Macy’s
[redacted] Card program is issued and administered by Department Stores
National Bank.

[redacted]   [redacted]
September 18, 2015
[redacted]
[redacted]
[redacted], **  [redacted]
Re: RevDex.com Complaint ID [redacted]
       Macy’s account ending in...

[redacted]
On behalf of Department Stores National Bank:   
Contact Date
With Customer:  September 15, 2015, via telephone.
Complaint
Summary:  Customer
claims her online auto-payment was cancelled without her authorization by
[redacted] (Macy’s).  Late fee of $17.72
was reversed, but not the $2.00 interest charge.  Customer wants the $2.00 interest charge
removed.
Resolution:  I called
customer and told her that I would process adjustment to credit her account for
the $2.00.  Customer also advised me
during our telephone conversation that the Macy’s credit associate she spoke
with was rude.  I apologized for that,
too, and will send customer a handwritten note and $25.00 Macy’s Money
certificate.
Carrie W.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], RevDex.com

Dear [redacted], We are in receipt of Revdex.com Complaint ID#[redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.  Sincerely, Bobbie A.Liaison,...

Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  Customer called Revdex.com 5/11/16 regarding business response and stated he has no record of anyone at Macy's contacting him and he continues to receive e-mails, in fact he just received one this morning.

Dear [redacted]: Thank you for speaking with me today regarding your Revdex.com Complaint ID [redacted]. Again, I apologize for all of the trouble you had to go through to obtain your credit for returned merchandise. As per our conversation, I am sending you a gift card for $25.00 as an accommodation, which you should receive within 3-5 business days. Based on the above, Macy's considers this matter closed and resolved. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
December 15, 2015
[redacted]
[redacted]
[redacted]
Re:       Revdex.com Complaint ID [redacted]
Dear
[redacted]: ...


I am
in receipt of your complaint forwarded to us by the Revdex.com
regarding your gift card.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns. I wanted to discuss your
complaint with you in person and attempted to contact you via the telephone
number listed in the complaint (###-###-####). 
I was able to leave you a message on December 11, 2015.
I
welcome the opportunity to better address your concerns; however, I need the
gift card number in question to complete additional research.  Please contact me at the telephone number listed
below or email this information to my attention at [redacted]
in order to resolve this matter.
[redacted], we understand that you have a choice of where to shop and we are sorry
this misunderstanding may have jeopardized our business relationship. 
Sincerely,
[redacted] Randi P.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:        [redacted], Revdex.com

November 17, 2016  [redacted]Market place Resource ConsultantCincinnati Revdex.com re: Revdex.com Compliant ID [redacted] Dear [redacted]:   I spoke with [redacted] in regards to the Revdex.com issue (ID [redacted]). Per our conversation, all...

authorization holds have been removed and funds are back on to [redacted] account. Based on that information above, Macy's considers this matter closed and resolved satisfactorily. Sincerely,   Steven A.Macy's Executive Office###-###-#### cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As stated in my original compliant, It took more than a month for the ring to return from being sized after my initial purchase which already put me out of the return window period.  As also stated every time there was an issue with the ring I followed policy and returned it to the store for repair. I do not understand how Macy's deciding to send the ring to an outside jeweler should void my ability to get a refund on a defective product.  All the repair receipts I was issued by Macy's had [redacted] listed at the top. I was not asked which jeweler I wanted to repair the ring, nor was I told it would eliminate the ability to receive appropriate customer service. Yes the ring was purchased in 2011, but has spent most of the time being repaired or in the box unwearable because of the issues listed.  I have also been expressing my unhappiness with the ring to store staff for the last few years, without resolution. For the reasons listed above and in my initial compliant, I feel your response is unreasonable, you are suggesting the same things I was told by the in store sales staff which is to continue this headache and keep having the ring repaired and continue to feel that I was sold a defective item. I do not see how that resolves the issue. I want to return the defective item.
Regards,
[redacted]

June 22, 2016 [redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted] (active)     ...

  Macy’s account ending in [redacted] (closed)       Dear [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I apologize for any frustration you may have endured regarding this issue.  I intended to discuss this matter with you personally; however, my attempts to reach you were unsuccessful.  I have listed my telephone contact information below and would welcome the chance to speak with you.In reviewing this matter, I found that on September 6, 2015, your account ending in [redacted] was closed at your request.  There is not an option to discontinue online access to your account on macys.com.  Our records show that the representative closed the account at your request.  I sincerely regret any miscommunication or misunderstanding that occurred during your conversation with a representative regarding this matter.  Your new account ending in [redacted] was opened on December 22, 2015, while shopping in the [redacted] store.  In review of your account, it shows the account ending in [redacted] is closed, per your request, with an unpaid balance of $33.08, with a minimum payment due of $27.00 due on or before June 22, 2016.  The account ending in [redacted] has a zero ($0) balance with $1000.00 available credit limit.  We are unable to reopen account ending in [redacted] or remove any interest charges.[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assist us in understanding our customers’ experiences and directs our attention to areas in which we can improve.  If I may be of further assistance, please do not hesitate to contact me at the telephone number listed below.Sincerely,Monique M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.
Please
accept my personal apology for the condition in which you received your
item.  I was disappointed to hear that
your item was not properly inspected upon shipment.  Please be assured we work very closely with
our fulfillment centers to make sure all merchandise ships and arrives complete
and in the greatest condition possible. 
Although I will not offer excuses for the error that occurred, I assure
you this is not indicative of the level of service we strive to provide.  Unfortunately, we are unable to ship a hang
tag for the [redacted].  However, we can return the item for
exchange.  Please contact us directly for
return instructions.
Please
be assured that only authentic [redacted] and [redacted] handbags
are sold on macys.com.  For your
convenience, the [redacted] brand authorization letter was previously sent to
you.  Thank you for bringing this matter
to our attention, and allowing me an opportunity to be of service to you.  If I can be of further assistance, please
feel free to contact me at ###-###-####. 
My office hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern
Time.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted] Revdex.com of
Cincinnati

May 18, 2016 [redacted] Re: Macy's Account Ending in [redacted]     Complaint ID: [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of...

Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience you may have experienced with the above referenced account and for any difficulty or delay in receiving paperwork for a fraud claim.  As customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we provided.  It appears that we fell short of our goal to provide you excellent customer service and we thank you for bringing this matter to our attention. A review of your account shows a $21.12 purchase was made in our Woodfield Macy's on August 23, 2015.  A copy of the signed receipt is enclosed for your review.  The Macy's card was not present at the time of purchase, however, the account was looked up using a photo ID.  The state ID presented matches what we have on file for you.  Please review the receipt and if you believe this purchase to be fraudulent, the enclosed Statement of Fraud document can be completed and returned to the address as shown. As of the date of this letter, the below information is currently reporting for this account. Open Date:                   April 5, 2012 Last Purchase Date:      August 23, 2015 Last Payment Date:       March 2, 2014 Charge-off Date:           April 17, 2016 Balance:                       $287.91 Your account has been assigned to an outside collection agency, [redacted].  If you determine the purchase is not fraudulent, you may contact [redacted] at ###-###-#### to make payment arrangements.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Nancy M. Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted]     The Revdex.com     [redacted]

During my transaction with Macy's I feel my confidential rights were violated. I would like to know Macy's policy on swiping a drivers license into the system without advising a customer before hand. I would like to speak of compensation with Macy's for stealing my information. I want a real...

explanation on why this took place.

[redacted]   [redacted]     June 2, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s gift cards   Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  It was a pleasure to communicate with you via email and also speak with you on May 30, 2017, regarding this matter.   As discussed, since the gift cards still had the cardboard backing stuck to them, our Electronic Gift Card Manager determined that you received switch cards. This means the store activated a different gift card than the ones you have in your possession. I appreciate you reaching out to the [redacted] Store Manager and obtaining the original gift card numbers that were activated for you.   We further reviewed this matter, and I am pleased to convey that all of the cards still have funds on them.  Our Gift Card Department issued out new Macy’s gift cards to you and placed security holds on the cards you purchased.  Kindly allow 7-10 business days to receive your new cards, which are being sent under separate cover.  I understand you wanted a $700.00 refund.  Unfortunately, the gift cards are non-refundable; therefore, I must decline this request.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:I am at so much discuss with this company Macy's I paid the balance of $70.84 on November 26,2017 just because I always pay my bills on time and did not need this to change how I do things now that I have paid twice for the month of October I want nothing more to do with Macy's I'm so done with this terrible company.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I am the victim, I am not possession of the information (from 2012) and am not responsible for correcting Macy's mistakes if I were. I am not on their payroll. I have provided, in a responding email, the only information still in my possession. Clearly Macy's does have what they are claiming they do not or they would not have caused the damages that they did on 9/11/16.Also, this reply adds civil abuse to the consumer. Unless this author is a mental therapist and serving in that position he was completely out of line to comment on my motivations for anything. I am not hesitating to do anything. And am ready to move this forward legally if this is not corrected by Macy's immediately. As a mental health professional, legally able to assess, myself, it has taken everything in me to hold to the laws and ethics in dealing with this abuse. If it is not corrected, I will portect myself in a court room....now with a directed civil suite in addition to the consumer rights clsim.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I appreciate your concerns and will look forward receiving the gift card. I hope you have put measures in place so that this doesn't happen to another customer. I will continue to shop at Macy's, but will never get another Macy's credit card. Now my credit score went back up to 791