Macy's

HiI filed a complaint against Macys.com on 11/29/2016.  The complaint number is: ID[redacted].  Shortly after, I was contacted by a representative from Macy's who promptly resolved the issue that caused the complaint.  They were extremely gracious and professional and the resolution...

went above and beyond what I had requested.I would like to withdraw my complaint as this issue is now fully resolved.  Additionally, if possible, I would like to provide a positive review of my experience with the representative from their executive office.Thank you,[redacted]

September 28, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted]   Dear [redacted]:   We are in receipt of your additional correspondence dated September 26, 2016 that was filed with the Revdex.com.  I am sorry that our previous response did not adequately address your concerns.  I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank.  I intended to discuss this matter with you personally; however, my attempts to reach you on September 27, 2016, were unsuccessful.  I have listed my telephone contact information below and would welcome the opportunity to speak with you.    As stated in my letter dated, September 20, 2016, we received return mail with an address change notification from the U.S. Post Office.  Per the notification, we changed your mailing address to [redacted].   As of June 12, 2016, we have updated your address per the return mail label from the Post Office.  Even though we do process address changes to our accounts according to the return label; unfortunately, we do not have control over the Post Office.  You may wish to visit your local post office and discuss your concerns if you did not request the address change.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Tina,  We are in receipt of Complaint ID #[redacted] regarding the consumer's furniture return.  We have issued full refund for the returned furniture in the form of 2 checks. One will be delivered via [redacted] on 12/2/2016, the other will be delivered no later than 12/5/2016 via [redacted]. In lieu of any additional cash compensation that the customer is requesting we have issued a Merchandise Only Certificate in the amount of $150.00 that can be used for any in store purchase. The certificate is being sent via USPS and should arrive in 7 – 10 business days. If the consumer has any questions or concerns, she can contact Macy's Executive Office directly. Thanks,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I requested a change on my new address from USPS and I have received all the other statements or letters to my new address except from Macy's. I don't understand how I did not receive the statement from Macy's when all the other mails have come to my new address.How did the [redacted]l send the mail to my new address then?I would really like my credit score to be improved. Please help me resolve this matter.Thank you for helping me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As an FYI to Macy's they should not only provide feedback to the store location where the exchange was processed as a return, but also to their customer support personnel who I explained what happened to both by secure messaging and phone and in each case their response was unsatisfactory.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 30, 2017[redacted]Dear [redacted]:I am in receipt of your complaint [redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. I show that your concern expressed in your complaint has...

been resolved. The order mentioned has been refunded. Please contact our office at your earliest convenience at the number below so that I may verify this with you.Sincerely,Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040

[redacted]   [redacted]
October 30, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's
account...

ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
Thank
you for the courtesy you extended to me during our telephone conversations on
October 21st and 22nd, 2015.  We recently underwent a scheduled credit
system update for the Macy's credit card accounts and redesigned our macys.com
website.  We apologize for any frustration
this may have caused you when you were unable to review your account and
process your payment during that time, and for the problems you encountered
while attempting to access your account on-line. 
I
was pleased to know you were able to access your account using the Microsoft
Edge browser.  Be assured we are working
diligently to resolve the issues with [redacted] and [redacted], as we know many of
our customers use [redacted] products. 
Respectfully, I must decline your request to waive any future minimum
payments to your account as it is not Macy’s policy to compensate for matters
such as this.  
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please call me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 31, 2016[redacted]Bakersfield, CA  93305 Re:  Revdex.com Complaint ID [redacted] Dear [redacted]: I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Bloomingdale's...

Executive Office, I was asked to review and respond to your concerns.  Please accept my sincerest apologies for any confusion this matter may have caused.  I was truly upset to learn of your daughter’s injury and hope she is well. Kindly know that we work very closely with our vendors to make sure that all of our merchandise meets our expectations as well as the expectations of our customers.  Upon researching your inquiry and investigating your online order, we are unable to credit or reship any merchandise to you due to the amount of excessive claims of non-receipt, missing merchandise, damaged/defective and wrong merchandise received.  Also, going forward, we will no longer be able to provide any store accommodations.  Additionally, I must also decline your request to reissue your gift card in the amount of $323.94. While we constantly strive to meet your expectations, our concern is that we have failed to satisfy you as evidenced by the issues outlined above.  The excessive rates of your claims make it difficult for us to maintain a mutually satisfactory business relationship.  It has become apparent that we are unable to properly fulfill your needs.  As such, recommend you patronize other retailers. [redacted], while this may not be the resolution you are seeking, I hope you can understand our position on this matter as this decision is in our mutual interest.  While we find this action to be unfortunate, we believe it necessary given the circumstances.Sincerely,Ebony M.Bloomingdale's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
 
July
7, 2015
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
       Macy's account ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to us by
the Revdex.com.  As a
representative of Macy’s Executive Office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank. 
 
I understand you are requesting
that we modify the payment history associated with the above-referenced Macy’s
account.  In researching this matter, I
found that the billing statement for the period ending April 13, 2015, had a $638.92
balance, with a $25.00 minimum payment due by May 13, 2015.  When no payment was received by this date,
your account was charged a $25.00 late fee and $12.99 interest charge in
accordance with the terms of the enclosed Department Stores National Bank
Credit Card Agreement.  The billing
statement for the period ending May 13, 2015, had a $676.91 balance with a
$75.00 minimum payment (including a $25.00 past due amount) due by June 13,
2015.  When no payments were received,
your account continued to be charged late fees and interest, and was reported
as thirty (30) days past due to the credit reporting agencies.  We received your payment of $250.00 on June 18,
2015, which brought your account to a current status.  On that same date, a credit for a partial
late fee of $13.00 posted to your account as a courtesy to you during your
telephone conversation with a representative. 
As a further gesture of our goodwill, on June 30, 2015, I removed the
remaining $12.00 late fee from your account. 
As of the date of this letter, your account balance is $451.14.  Enclosed are copies of your billing
statements for the periods ending April 13, 2015, through June 13, 2015, as
reference. 
 
It is our policy
not to remove any delinquency from your credit file, unless it occurred as a
result of a bank or billing error.  My research confirmed that a
billing error did not occur on your account and the information we reported is
accurate.  Our records confirm that the
electronic billing statements were sent to [redacted][email protected] and were successfully
delivered and opened. 
 
As a credit provider, we are
obligated to report the account accurately to the credit reporting agencies,
whether it is favorable or unfavorable to the consumer.  Therefore, we are unable to accommodate your
request to remove the delinquency from your credit report.  On June 22, 2015, we requested that the
credit reporting agencies update their records and report your account as
“customer disputes reporting”. 
[redacted], while this may
not be the resolution you are seeking, I hope you can understand that in order
for all of our customers to receive fair and consistent treatment, it is
necessary to maintain and adhere to specific policies and procedures.  Should you have any further questions, please
contact me at the number below.
 
Sincerely,
 
 
 
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
Enclosures / mailed July 7, 2015
 
cc:  [redacted], Revdex.com  
The Macy's card is issued by Department Stores
National Bank.

December 27, 2017[redacted]Revdex.com Cincinnati1E 4th StSuite 600Cincinnati, OH 45202Dear [redacted]: We are in receipt of Revdex.com Complaint ID # [redacted]. I sincerely apologize to [redacted] for the inconvenience. I have requested a full refund for both orders. Please allow 5 to 7 business days for the credits to process back to the original form of payment. We now consider the issue resolved. Thank you. Sincerely,Carrie R.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
April 18, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint [redacted]
        Macy’s [redacted] account ending
in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.
In researching your complaint, I found that on
December 21, 2015 we received notice of the $150.00 in disputed charges on your
Macy's [redacted] account.  We
opened a fraud claims case and our Fraud Department was able to verify the
fraudulent purchases and cleared your account of the charges and removed the
associated late fees and interest charges. 
As of the date of this letter, your account is closed with a zero
($0.00) balance.  In addition, we cleared
our internal records of any delinquency associated with this issue and
requested that [redacted], [redacted], and [redacted] delete the delinquency for
January 2016 through March 2016.  Please
allow the agencies approximately seven (7) to ten (10) business days to make
the necessary corrections to their files. 
Until then, this letter will also serve as confirmation.
Please be assured that the service you received is not
typical of the level of quality customer service that we strive to provide. Therefore, I would like to thank you for the
time you took to share your feedback, as it directs our attention to areas in
which we can improve our service quality. 
[redacted], please accept my personal apology for
the problems you have encountered trying to resolve this issue.  Should you wish to reconsider the use of your
Macy's account in the future, please do not hesitate to call me at the
telephone number listed below.  
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

January 23, 2018  [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:  On behalf of Macy's Executive Office please accept my sincere apology that the exchange option was not readily available for your...

order # [redacted]. At this time it does seem that a larger size would be available for the [redacted] Men's Full-Zip Como Hoodie. If you would wish to place an order for that or a similar selection, I would be pleased to adjust the pricing for you to the $59.99 that you paid after the order ships. You may contact me at the phone number noted below with your new order number or any further questions. Although I was unable to speak with you this morning, I did leave a voicemail. Thank you for bringing this matter to my awareness and allowing me to respond. Once again, my apology for any inconvenience in your shopping at macys.com. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] Cc: [redacted], Cincinnati Revdex.com

Dear [redacted], Please see the following response: [redacted], [redacted]Dear [redacted]: I am in receipt of your complaint ID #[redacted] forwarded to us by the Revdex.com. As a representative of Bloomingdale's Executive Office, I...

have been asked to review and respond to your concerns.Please accept our sincerest apology if you felt you were treated unfairly regarding your order number[redacted] I have reviewed this order and the merchandise purchased did not qualify for any discounts nor did it qualify for the reward card based on a minimum spend amount. Despite this your order was discounted and, due to this, we will not be offering any further accommodations.I have reviewed multiple orders that you have placed with our company and this is a clear pattern. In the last year you have filed the following complaints with the Revdex.com: Complaint ID #[redacted], [redacted], [redacted], and [redacted]. All of these complaints are regarding the same issue, wanting to apply further discounts to an order that does not qualify.Due to this repeated history we will no longer be honoring any discounts that do not qualify. We strongly feel that you are not only abusing discounts at Bloomingdale's but that you are abusing the Revdex.com's complaint process as well. We will not respond to any further complaints requesting post-order discounts nor will we contact you in the future. Additionally, we will actively pursue internal remedies to ensure that we are protected from such attempts and conduct.Finally, we believe that a continued shopping relationship is counterproductive and we strongly urge you to consider patronizing other retailers. We will investigate ensuring that happens on our end as well. Thank you. Sincerely, Yvonne F. | Omnichannel Presidential ExecutiveOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### Ext [redacted] |  Fax: ###-###-#### | Email: [redacted]

August 3, 2017     [redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]   Dear [redacted]:   We are in receipt of...

your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any concern or inconvenience this matter may have caused.    My review confirmed that the fraudulent charges were correctly removed from your account. Unfortunately, the suspension of fees was not completed during that process; therefore, interest charges and late fees continued to be assessed, and a total of $274.06 in fees and interest charges were applied to your account because of this situation. Also, there was a remaining unpaid balance for your legitimate purchases in the amount of $48.63.   In order to resolve this matter, we have directed the credit reporting agencies to delete this Macy’s account from your credit report. Please allow the credit reporting agencies thirty (30) days to make the necessary changes to their records. In the meantime, this letter will confirm our actions. Please be aware that we do not compensate customers for situations of this nature.   Thank you for bringing this matter to our attention and allowing me the opportunity to respond. If you need assistance on another matter in the future, feel free to contact me at the phone number listed below.   Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

I am writing in regard to complaint ID # [redacted]. I left a voicemail with my direct number requesting [redacted] return my call. I will discuss options to resolve the concerns she is having with the frame on the recliner.  Thank You,  Macy's Executive Office

November 28, 2016     [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed...

with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience this matter may have caused you.   Our records indicate that you called into our Consumer Protection Department on August 19, 2016, to check the status of a claim.  The representative assisting you explained the process of reporting charges as well as the process to requesting a new card.  On October 19, 2016, you called into our Customer Service Department to request billing statements from August 2015, to December 2015.  The Customer Service representative who assisted you that day provided the telephone number to our Consumer Protection Department and requested a copy of these statements me mailed to you at the address on your account.   I understand you would like to report unauthorized charges made on your account and would like a new card sent to you.  However, I have been unsuccessful in reaching you.  On November 22, 2016, I called out twice to the telephone numbers you provided on your Revdex.com Complaint and left a message.  I also sent emails to the email address provided on your complaint on November 22, 2016, and November 23, 2016.   As of the date of this letter, I have not received any correspondence from you.    In order to move forward with your request, I will need verbal consent to report the account properly.  You can also reach out to our Consumer Protection Department to report these charges at ###-###-####.    At this time I would like to thank you for bringing this matter to our attention and allowing me the opportunity to respond.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

After having to involve my attorney, Macy's finally transferred my refund to my account.  Therefore,I now consider this case closed.Thank you for all you do!