Macy's

July 12, 2016[redacted]Re:    Revdex.com Complaint ID [redacted]Revdex.com Complaint ID [redacted]Revdex.com Complaint ID [redacted]Macy’s Account ending in [redacted]  Dear [redacted]:  I am in receipt of your complaints filed with the Revdex.com, which were forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I had hoped to speak with you personally regarding this matter; however, my attempts to reach you were unsuccessful.  Please accept my apologies in the delay in response.In reviewing your account, I found that you were issued two return credits ($78.33 + $2,882.33) totaling your original purchase amount ($2,960.66.)  Unfortunately, the returns were misapplied to your revolving account and several attempts were made to apply these credits back to your promotional account.  Although only $2,350.66 was moved as the return, $610.00 in payments were not moved from the promotional account to the revolving account.  I’ve enclosed an audit of your account for your review.  The balance on both account types at the time your club account expired was accurate. In the interest of customer service, we have credited your account a total of $192.00 in late fees, and $160.51 in interest charges that have been charged to your account over the past year.  As of today’s date, your account has a balance of $863.87 with a minimum payment of $27.00 due by, September 26, 2016. In addition, your credit line has been re-established to the $5,700.00 you had prior to these billing errors.  I also requested the credit reporting agencies to delete any prior delinquency reported on this account from your credit report since September 2015, due to this matter.  Please allow up to 30 days for the updated record to reflect on your credit report. In regard to the defective jewelry piece you were seeking to replace, it would be my pleasure to honor your original purchase price.  Please contact me so we can arrange this replacement order.  If email is a more convenient means of communication, you may reach me personally at [email protected] you for allowing me the opportunity to resolve this matter for you.  If I may be of further assistance to you, please contact me at the telephone number listed below.  Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted], Revdex.com

YA HOOOOO! Thank You, you did it! The check came in the mail from Macy's on Saturday!:-) I appreciate your hard work to make this happen.Sincerely,[redacted]

[redacted]   [redacted] June 2, 2016 [redacted] Re:  [redacted] - Case #[redacted]        Revdex.com ID...

[redacted]        Macy's account ending in [redacted] Dear [redacted]:                                          ...⇄  I am in receipt of your complaints filed with the [redacted] and the Revdex.com that were forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We regret any disappointment you may have experienced because the credit limit was lowered on your Macy’s account.  According to the terms of the DSNB Credit Card Agreement, we may reduce or increase your credit limit at any time for any reason as permitted by law.  We may review your account’s payment history and activity, as well as information provided by outside credit reporting agencies, and increase or decrease your credit limit, without prior notice, based on this information.  We adjust credit limits based on our analysis of the risk associated with each credit limit.  All banks must maintain appropriate risk management strategies.   The letter we sent you dated April 26, 2016, (copy enclosed), includes the reasons that we lowered your credit line.  The letter also includes your credit score and the factors which most negatively impacted your credit score.  That information was provided to us by [redacted].  I also noted that this was the third time your payment was late in the past year.  As you may not be aware, you have the right to dispute the accuracy or completeness of the information reported in your credit report with the credit reporting agency.  You may obtain a free copy of your credit report if you request it within sixty (60) days of receiving the letter referenced above.  If you believe there is incorrect information in your credit report, you may work directly with credit reporting agencies to correct your report.   I apologize that our representative did not ensure that the late fee was not applied to your account.  As a courtesy to you, we removed a $27.00 late fee on March 16, 2016, and a $27.00 late fee on April 26, 2016.        As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Our records indicate we did not receive your payments by the payment due dates for March and April 2016.  Therefore, we are unable to accommodate your request to remove the thirty (30) day delinquency from your credit report. [redacted], the Bank must adhere to specific policies and procedure so that all customers receive fair and equal treatment.  We are unable to modify your credit limit at this time or make any changes to your credit report.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below.  Sincerely,  Janice D.Macy's Executive Office###-###-#### Extension [redacted] Enclosure cc:  [redacted]       [redacted], Revdex.com

[redacted]   [redacted]
 
July 05, 2016
 
 
[redacted]
 
Re: Macy's Account Ending in [redacted]
    Complaint ID [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
 
After researching this matter, we will remove the remaining balance which consists of charges that were made on the account after you requested it to be closed on September 28, 2014, as well as late fees, interest fees, and return check fees, which will bring the account to a zero ($0.00) balance.
 
Additionally, we will clear our internal records of any delinquency associated with this issue, and will instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of October 2014 to the present.  Please allow the agencies thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.       
 
[redacted], we appreciate this additional opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.
 
Sincerely,
 
 
 
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted]
    The Revdex.com

Dear [redacted],
We are in receipt of Revdex.com Complaint #[redacted]. We have
spoken to the referenced customer and have resolved all matters as expressed in
the complaint. Based on this, we consider the matter closed satisfactorily.
Thank you,  
Michele S. | Omnichannel...

Presidential
CorrespondentOmnichannel Selling and Service
Escalation Team | MCCS Executive Office
Phone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

July 31, 2017   [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted] (stolen/closed)        Macy’s account ending in [redacted] (stolen/closed)        Macy’s account ending in [redacted] (stolen/closed)        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   We are in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to respond to your inquiry on behalf of Department Stores National Bank.   Our position on this matter has not changed. While we cannot speculate what it may be, if you have some evidence that you feel would be sufficient to corroborate your fraud claim, you may send it to us for further investigation. We are unable to remove the charges from your Macy’s account unless additional information is provided. Please be aware that not all store transactions are recorded on video.   As you were previously informed, each of your Macy’s accounts was promptly closed when we were notified of the disputed charges. Moreover, I did not find that Macy’s sent you a letter informing you that your account balance was zero ($0.00). Also, our records confirm that replacement cards were mailed to you at the address shown above. I regret that you did not receive any of them. For additional information, I invite you to speak with a supervisor in our Fraud Department by calling ###-###-####.   [redacted], feel free to contact me at the telephone number listed below if you need assistance on another matter in the future.   Sincerely,     Michael J. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

July 25, 2017     [redacted]   Re: Revdex.com Complaint ID #[redacted]   On behalf of Macy’s:     Contact Date With Customer:  July 17, 2017 through July 21,...

2017                    Complaint Summary:  [redacted] completed a bridal registry at our [redacted], Macy’s.  After completing the registry she was unable to claim the registry online to give her access to manage it.  [redacted] had trouble getting through to someone that was able to assist. Resolution:  Vice President Sales Manager from store [redacted] was able to assist [redacted].  The store found there was a duplicate registry created and were able to cancel the duplicate, giving customer access to her original registry.  The store reached out to the customer to ensure she was satisfied and everything is working properly.     Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Macy's hold two times the amount in my credit card therefore it hold my available credit to make other purchases in my credit card. The dispute has not be resolved since I contacted them. THey have not called me address the problem. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 23, 2015
[redacted]
[redacted]
re: Revdex.com Complaint ID: # [redacted]1
Dear [redacted]:
I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was...

asked to review and respond to your concerns. I have attempted to discuss the matter with you personally, but was unsuccessful in reaching you by telephone or leaving a message.
On behalf of Macy's, please accept my apology for any inconvenience you experienced when your recent orders did cancel. Unfortunately, Macy's is unable to ship to the address you have selected for shipping. I would expect you to be able to place orders on macys.com with shipping to another location. Although your four orders did have the same merchandise, that does not seem to be the main concern. I do apologize for any misunderstanding regarding your orders.
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. Please do not hesitate to contact me at the telephone number listed below if I can be of further assistance.

Sincerely,
Marjorie B. Macy's Executive Office [redacted] Extension [redacted]
cc: [redacted], Cincinnati Revdex.com

To whom this may concern,
I apologize for not sending details with my response. I was alittle confused with what to do. I am not accepting Macys response simply because it does nothing for me. They did not resolve anything. They only apologized again. Telling me information that I have already received about not delivering to my area. How does this resolve this matter or correct it for myself and/or other customers? There is no compensation at all. 
Thank you,
[redacted]

Dear
[redacted]: 
I am
in receipt of complaint ID number [redacted] for [redacted].  As a representative of Macy's Executive
Office, I was asked to review and respond to her concerns.  As of today, credits in the amounts of
$100.90 and $142.13 have posted to the...

customer's Macy's account.  Currently the customer has a credit balance
of $243.04.  If she would like a check in
this amount, please have the customer contact me directly at the telephone
number listed below.  Based on the above,
Macy's considers this matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

[redacted]   [redacted]
December 15, 2015
[redacted]
[redacted]  [redacted]
[redacted]
Re: Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding...

your Macy's Account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
As of the date of this letter, the below information is currently reporting for this account. 
Open Date:                  December 21, 2011
Last Purchase Date:     April 28, 2012
Last Payment Date:      March 3, 2013
Charge-off Date:                      February 26, 2013
Balance:                                   $203.58
Our records indicate that we did not receive the Minimum Payment due on the account for the periods ending June 26, 2012, through February 26, 2013. The account was closed on September 26, 2012, by the creditor, Department Stores National Bank, because payments were not received as required by the terms of the credit card agreement (copy enclosed).  The account was charged off on February 26, 2013, due to non-payment and was assigned to an outside collection agency.  I have enclosed copies of the billing statements for the periods ending December 26, 2011, through March 26, 2013, for your review. 
Please be advised, your account is reporting accurately as an unpaid charge-off.  Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report.  Your account is currently assigned to the collection agency, [redacted], for the outstanding balance of $203.58.  No late fees or interest charges will be removed and the agency can only negotiate payments or a settlement amount.  Please contact [redacted] at ###-###-#### to establish payment arrangements.   
[redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
Sincerely,
Julia O.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc: Revdex.com
    Complaint ID: [redacted]
    [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Unfortunately I cannot access Macy's account due to lack of full computer access (I am on the [redacted] with temporary orders and site is secured only), nor do I have my Macy's card information as I am in field training. As of July 31, 2017 this charge had not been deducted. But if it is corrected at this time that was all I had asked for. I will send a copy of the letter stating otherwise to Macy's office so they are aware of their customer service sending out letters stating otherwise. Thank you for your prompt response.
Regards,
[redacted]

January 22, 2017  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com   Dear [redacted]:  We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint....

Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc[redacted]

June 15, 2016 [redacted] Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted] On behalf of Department Stores National Bank:  Contact Date with Customer: June 1, 2016 Complaint Summary:  [redacted] thought that she had a credit balance on her Macy’s [redacted] account from a payment of $36.44 on September 17, 2015.  She wants that amount applied to her recent purchase of $32.92. Resolution:  I called [redacted] and apologized for any concern or misunderstanding there may have been about her account balance.  I explained that she had not had a balance since September 2015 because the payment had been applied to a purchase of $36.44.  However, as a courtesy to [redacted] I adjusted the purchase amount of $32.92, and removed the late fee and interest charges totaling $29.00, for a zero ($0.00) balance.  I also removed the record of delinquency from our records associated with this situation and directed the credit bureaus to correct their records as well.  This resolved her complaint.  Michael J.Macy’s Executive Office  ###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Hi [redacted],I mailed this jacket back and received an email from macys indicating that they received it. I signed in to my account and it showed as received. Three weeks later they had not issued my credit so I opened the BB complaint. yesterday they sent me an email saying they had issued my credit but...

asking me to return the item or the credit would be reversed. I have copied below the original email from them saying the return was in process. My online account information has changed and it no longer shows the item as received, they coded it as wrong item sent. I already sent this back but they have messed up my account and don't show that any longer. Please assist.Hi [redacted], We've been notified by the carrier that your return is on its way to us. You can track its progress here. Please allow 5–7 business days for your return to arrive at our facility. We'll issue a refund once we receive and process your item(s).Order #: [redacted] Return Submitted Date: 12/17/2016 Return to: PROP [redacted]Estimated refund: $53.46

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]

[redacted]Cincinnati Revdex.com7 West Seventh StSte 1600Cincinnati, OH
45202Ref # [redacted]Dear [redacted]: We received the
complaint for [redacted] wherein this customer had been unable to place orders
online using various payment methods. After investigation, it was discovered
that there was a...

block on the customer's address which we have removed. The
customer was notified that he is now able to place online orders. Based on the
above, Bloomingdale's considers this matter resolved and closed satisfactorily.
Sincerely,Colette O.Bloomingdale's Executive
Office###-###-#### Extension [redacted]

July 23, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint ID [redacted]Macy’s Account ending [redacted]On behalf of Department Stores National Bank:                              ...

              Contact Date(s) With Customer:  July 18, 2016Complaint Summary:  [redacted] stated she overpaid her account by $58.00 and requested a refund in February 2016.  She stated she called multiple times with no resolution.Resolution:  I called [redacted] on July 14, 2016, and her phone rings directly to voicemail. I left a message requesting a callback.  She returned my call on July 15, 2016, in which I called her back but got her voicemail again.  I left a detailed message explaining that the credit refund was processed on February 8, 2016, and that the creditor name will show as [redacted] versus Macy’s.  I requested she double check her bank statement for that time period and if she still did not see the credit to email me her bank statement for February 8, 2016 through March 8, 2016.  I called the customer again on July 18, 2016, and left her another message outlining the same.  I received an email from [redacted] stating that she found the credit posted from [redacted] and thanked me for my assistance.  The customer is satisfied with the outcome and the complaint has been closed.Sincerely,Monique M.Macy's Executive Office###-###-#### Ext [redacted]cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]