Macy's

Dear [redacted],
We are in receipt of Revdex.com Complaint #[redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will contact Revdex.com if the action by MACY's id not done and credit report is not corrected
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I receive the check and the other things promised, I will be satisfied with the resolution of this  complaint. I'm still waiting for all the things Macy said they would do.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Geepa of Macy's executive office contacted me and issued an approved RA to return the sofa with quality issues Wednesday, March 2nd, 2016, Macy's scheduled the pick up of the two piece sofa at 11:00 am.  This matter has been resolved. 
Regards,
[redacted]

Dear [redacted]:
I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.
To ensure our customers receive the services and merchandise that they have learned to expect from Macy’s we no longer offer our long distance delivery services. Unfortunately, these services resulted in lower customer satisfaction. Our warehouses are able to deliver to addresses within a specific range of the warehouse. If you are outside of that range, we are unable to complete an order for you. Please accept my sincerest apologies for the inconvenience this has caused you. Macy's considers this matter closed
Be assured the feedback you have provided will be sent to the appropriate department for review.
Sincerely,
Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I got tired of waiting for someone to do their job, and just used the [redacted] gift card. I'm tired of wasting my time and energy with Macy's, which is what they wanted in the end. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I've already told you what had happened in the explanation of the reason for the complaint being filed I have pictures that show full payment of the items purchased and there are too many to upload I will continue to keep these pictures in case a representative comes to see me at the address I Lister except I'm in room [redacted] now other than that I don't want to have any further contact with the company to avoid future complications.
Regards,
[redacted]

May 1, 2017   [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who was not refunded the delivery fee when she returned the recliners due to defects. We spoke to the customer and confirmed that the delivery fee has now been refunded back to her...

account.  At this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office  Geeta C.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted],
We
received the complaint for [redacted] regarding ID [redacted]. The customer disputed
the WNM denial with the mattress defect. We have set full credit return for the
customer and advised by email.
Macy's
Executive Office

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely,Julie R.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

August 18, 2016   [redacted]  [redacted]  [redacted]    Re:  [redacted] #[redacted]         Revdex.com Complaint ID [redacted] and [redacted]        Macy’s store accounts ending in [redacted] and [redacted]   Dear [redacted]:    I am in receipt of your complaints filed with the Consumer Financial Protection Bureau, Revdex.com, as well as your letter directed to Mr. Terry L., Chairman and CEO of Macy’s Inc., and your message submitted through the Macy’s “Tell Us What You Think” website.  They have been forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your ongoing concerns on behalf of Department Stores National Bank.  Please accept my apology for any frustration this matter may have caused you. Thank you for the courtesy you extended in our telephone conversation on August 4, 2016.    My research confirmed that your complaints contain many unfounded accusations.  I attempted to briefly respond to them on our telephone call.  Each one is addressed below: ·         Statements for both accounts are being mailed to the address noted above. There is no record of mail being returned by the post office.  You are being billed correctly.  Your payments have been made in a timely manner in the amounts required. ·         The Special Event, deferred-interest payment plan on your Macy’s account ending in [redacted], expired on January 22, 2016.  ·         In February 2016, we mailed you duplicate statements for the account ending in [redacted] for your records, for the months of October 2014, through January 2016, as validation of the amount owed.   ·         As of the date of this letter, your Macy’s account ending in [redacted] has a balance of $4,959.83.  This balance is an accumulation of your past purchases and interest charges.  A late fee of $25.00 was removed as a courtesy to you on July 27, 2016, which reduced the minimum payment to $304.55, (including $148.07 past-due), which is due by August 22, 2016.  The account was closed on July 11, 2015. ·         The Macy’s account ending in [redacted] is open with a credit limit of $900.00, and a balance of $1,011.66.  No additional purchases can be approved until the balance is reduced to less than the credit limit.  A minimum payment of $32.54 is due by September 8, 2016.  ·         Our records confirm that representatives from our credit offices as well as liaisons from the Executive Office have responded, both by mail and telephone, to your numerous inquiries about your accounts.  I have spoken with you previously as well.  In each letter and conversation we have expressed our apologies on behalf of the Bank for this situation.  Included are copies of our previous response letters for your review.    [redacted], I regret any frustration this matter may have caused . Thank you for giving me the opportunity to respond.    Sincerely,     Michael J. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures   cc:  [redacted]         [redacted], Revdex.com

April 28, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com ID #[redacted] Macy's account ending in [redacted]Dear [redacted]:  I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office I was asked to review and respond to your continuing concerns on behalf of Department Stores National Bank.When a customer opens a new account, the discount is applied as an adjustment on the customer’s billing statement.  If the item is returned, we will refund the actual amount the customer paid for an item, which is the original price shown on the receipt, less the New Account Discount.  My research shows that on August 20, 2015, you purchased a diamond solitaire ring for $2,813.50 plus $196.95 sales tax and made a payment in the amount of $2,500.00, which left $510.45 that was charged to your account.  A New Account Discount of $100.00 was applied to your Macy’s account bringing the total you owed for the purchase to $410.45.  Our records show the diamond solitaire ring was returned on September 4, 2015, and you were issued credits of $2,813.50 plus $196.95 sales tax.  The $2,500.00 payment was refunded to the original form of payment leaving a credit of $510.45, which refunded the full price of the merchandise originally charged to your account.  The New Account Discount of $100.00 was then charged back to your Macy’s account on September 4, 2015, which left the total of $410.45 as credit to your account, which is the amount you originally owed for the purchase as explained above.  As of the date of this letter, your Macy’s account has a zero ($0.00) balance.  I am sorry for any misunderstanding this issue may have caused.[redacted], I hope this letter clarifies any issue you felt remained unresolved.  Should you have any other questions, please feel free to call me at the number below.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

May 4, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com ID #[redacted]       Macy's account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office....

 As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any confusion or frustration that may have been caused regarding the interest and late fees charged and for the problems you encountered in trying to resolve this issue.According to the terms of the enclosed Department Stores National Bank Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account.  There are no over the limit fees or over the limit interest charges as you state in your complaint.  For clarification, once a payment is not received by the due date, the minimum amount due will include any previous months' minimum amount past due, plus any unpaid late fees and the current month's regularly scheduled payment.  In addition, any credits will lower the account balance; however, credits do not decrease the required minimum Now Due payment amount.Our records show that your billing statement for the period ending June 20, 2015, had a $631.93 balance with a $25.00 minimum payment due by July 20, 2015.  When no payment was received by the due date a late fee in the amount of $25.00 and the interest charge in the amount of $12.85 were applied to your account.  However, on August 7, 2015, during your telephone conversation with a representative, the $25.00 late fee and the $12.85 interest charge were credited to your account as a courtesy to you and your account was closed per your request.  You will see this adjustment on your billing statement for period ending August 24, 2015 (enclosed).  We received the $25.00 payment you made on July 22, 2015, and the $25.00 payment you made on August 10, 2015.  The payments totaling $50.00 were not sufficient to pay the $75.00 minimum payment required for this billing cycle; therefore, you were charged a $25.00 late fee on August 20, 2015.  In addition, we did not receive a minimum Now Due payment for your September 20, October 20, November 20, and December 20, 2015, and January 20, 2016, due dates. Late fees and interest charges were applied to your account for these months.  Since the fees were properly charged, I must decline your request to remove the remaining late fees.  As a courtesy, on April 26, 2016, I removed the $3.44 in interest and as of the date of this letter your Macy’s account is closed with a zero balance.  Copies of your billing statements for the periods ending June 20, 2015, through March 24, 2016, are enclosed for your examination.[redacted], we are sorry for disappointing you in this matter, but we are required to adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]Enclosures / mailed May 4, 2016cc: [redacted], Revdex.com

March 14, 2016[redacted]
[redacted]
[redacted]Dear [redacted]: I am in receipt of your complaint forwarded to us by the Cincinnati Revdex.com. As a representative of Macy's Executive Office, I was asked to respond to your concerns.I have performed a...

thorough review of our records as they pertain to macys.com order [redacted]. Unfortunately, I have determined that I cannot provide you with any information or resolution as your name is not on the order as the billing or shipping customer. Our corporate policy is to only provide information to the customer on the order. Once I have been contacted by the customer I will be more than happy to respond.[redacted], I regret that I cannot be of more assistance at this time. If you have any further questions regarding our corporate policies, please do not hesitate to contact me at the number listed below. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

October 23, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Shopping experience         Dear [redacted]:   Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address this issue.  As previously advised, we have policies in place to comply with all federal and state laws in our selling practices, and I regret that you feel otherwise.     Regarding your allegation of misleading content on the in-store display you encountered during your shopping visit on September 17, 2017, we are not maintaining that we presented a display showing the [redacted] gift set with the full size perfume and sample instead of these two and a full size lotion.  My recent letter dated October 13, 2017 (copy enclosed), states that the grouping of products does not necessarily correspond to items sold as a pre-packaged set; rather, it displays the individual products available, which are often sold separately. Further, there is nothing on our display indicating that all of the items showcased in the [redacted] product line were available at one set price.  Therefore, our position has not changed.       [redacted], please understand that we strive to satisfy our customers in any way possible; however, there has been no misrepresentation or falsely advertised merchandise within our stores. If I may be of assistance on another matter, please do not hesitate to contact me at the phone number listed below.   Sincerely,       Alison G. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to add though that Macy's violated the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq. that states while under investigation no fraudulent accounts are to be reported to the credit bureaus.  This severely damaged my credit for 3 months and delayed me being able to conduct business, through no fault of my own.  It seems they did in fact report to 2 of the 3 that this account was not to be held against me in Late March, however [redacted] was the company that was hurting my credit score.  I filed complaints with them as well and finally as of May 10th my credit returned to normal.  I state this so that Macy's has the opportunity to change how they handle these situations and let others after me avoid this headache. 
Regards,
[redacted]

October 11, 2017   [redacted] [redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]:   We are in receipt of your follow up to our letter dated September 28, 2017. I was again asked to respond on behalf of Department Stores National Bank to your complaint filed with the Revdex.com.   During my investigation I confirmed with each of the three major credit reporting agencies, [redacted], and [redacted], (copies enclosed), that your Macy’s [redacted] account was not, and is not, being reported to the credit reporting agencies as having a delinquent payment history.   If you have documentation that one of the credit agencies noted above is reporting something different, please send a copy to my attention at the return address of this letter, and I will research further.   [redacted], thank you for allowing me to respond.   Sincerely,     Michael J[redacted] Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed October 11, 2017   cc:  [redacted], Revdex.com

[redacted]   [redacted]
March 3, 2016
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy’s account ending...

[redacted] (closed)
Dear
[redacted]: 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
Please accept my sincere apology for any frustration you may have been
caused regarding the unauthorized charges on your Macy's account, and for the
problems and delays you encountered while attempting to resolve this
matter. 
On December
24, 2015, our Fraud Investigation Team completed their research and removed the
$150.52 disputed charge along with the $139.00 in late fees and $17.66 in interest
charges to bring your Macy’s account balance to zero ($0.00).  On December 25, 2015, a resolution letter (copy
enclosed) was mailed to notify you of the actions taken. 
Additionally,
we cleared our internal records of any delinquency associated with this issue,
and on February 19, 2016, I confirmed that we requested that [redacted],
and [redacted] delete the late payment history on your Macy's account from your
credit file.  The account was closed on
December 16, 2015, at your request. 
Kindly allow at least seven (7) to ten (10) days for the agencies to
modify their records to reflect the information contained in our request.
[redacted], thank you for bringing this matter to our
attention and giving me the opportunity to respond.  Please do not hesitate to call me at the
telephone number listed below if I may be of further assistance.
Sincerely,
Rhea B.Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosure / mailed March 3, 2016
cc:  [redacted],
Revdex.com

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.  Sincerely, Bobbie A.Liaison,...

Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Customer called indicating he is making the payment even though it is 6 years old. Is sending a note to Macy's indicating his displeasure with this process but at this point the matter is considered to be resolved.
Regards,
[redacted]