Macy's

[redacted]: We received a second rebuttal (third inquiry) from [redacted] today.  Her rebuttal does not include any additional information, and we have already responded to her concerns (although she does not agree with our response).  We will not be answering this or any further rebuttals from [redacted] due to the fact that we have already responded to her concerns. Thank you, Jay S.Executive Coordinator, Executive Liaison Team | Macy's, Inc.P.O. Box 8220 | Mason, OH 45040Office: ###-###-####, extension [redacted]

January 26, 2017   [redacted]   Re: Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com which was forwarded to Macy’s Executive...

Office.  As a liaison of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We sincerely regret any frustration this matter may have caused you.   I was disappointed to hear of the misinformation you were provided from our store representative in our [redacted] store location when applying for a Macy’s [redacted] Card.  Our records show that on December 27, 2016, you applied for a Macy’s [redacted] Card.  As part of the application process, the store associate provided you with the DSNB Credit Card Agreement.  As stated in the DSNB Credit Card Agreement provided to you at the time of the application, “we may gather information about you, including from your employer, your bank, credit bureaus, and others, to verify your identity and determine your eligibility for credit, renewal of credit, and future extensions of credit.   Under federal law, with every credit card application we must determine the applicant’s ability to repay additional credit.  This is accomplished by reviewing your annual income information provided at the time of the application to the minimum payments due on all of your existing loans, as well as the amount of household expenses you provided on the application.  Additionally, we look at the credit bureau information we receive.  Unfortunately, we could not approve you for an account.  On December 30, 2016, we sent to you an adverse action letter (enclosed) detailing the reason(s) your application was declined.    Regarding your request to delete the application inquiry from your credit report, under the Fair Credit Reporting Act, it is the responsibility of the credit reporting agencies to remove information from credit reports.  Respectfully, I am unable to remove the inquiry from your credit report, as you have agreed to notices and credit terms.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me at the number listed below.   Sincerely,   Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc: [redacted], Revdex.com       Store Manager, [redacted]

October 25, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s...

Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.    Please accept my sincere apology for any inconvenience you may have experienced during your recent visit to our [redacted] store.  As customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we provided.  It appears that we fell short of our goal to provide you excellent customer service and we thank you for bringing this matter to our attention.  As a company committed to outstanding service, I assure you that we do not condone or tolerate rude or abusive behavior.  I forwarded your concerns to the appropriate parties so that they may address this matter directly.   In regards to the attempted merchandise return, Macy's has a very liberal return policy.  With a receipt, we will accept for exchange or return merchandise that does not completely satisfy you within 365 days.  Some exceptions and restrictions on selected merchandise do apply and are posted in these specific departments.  Macy's uses a return verification system and all returns and/or exchanges are subject to validation and approval.  In speaking with the store, it was confirmed that the merchandise you attempted to return was purchased in 2011, which is outside of the 1 year policy and therefore is unable to be accepted for return or exchange.    [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our return policy uniformly to all of our customers and cannot make an exception in this matter.  Please contact me at the number below if you need assistance on another topic.    Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Store Manager, [redacted]

June 12, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint.  I,
as well as several...

other representatives from our office, have spoken to [redacted]
[redacted] by phone and through correspondence via the Revdex.com and
the [redacted] regarding this matter.  Attached is the response provided to [redacted]
[redacted] via the [redacted] on March 30, 2015. We will not
reverse our decision to refund [redacted] and consider this matter closed.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted] March 30, 2015[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]I am in receipt of the above noted complaint filed by [redacted]. As a representative of Macy'sExecutive Office, I have been asked to review and respond to this complaint.Please be advised that [redacted] initially contacted Macy's by telephone regarding his order macys.comorder [redacted]. Based on his complaint of an outstanding refund for returned items, in good faith, [redacted] was issued credit for the merchandise on January 30, 2015.[redacted] filed a complaint regarding this same issue with the Revdex.com on January 29,2015, the day prior to his credit having been issued. That complaint was also assigned to me for review andresponse. Upon completion of my investigation into his order, I contacted [redacted] on February 12, 2015by telephone and advised him that the items he returned to us for credit were not in saleable condition, andin fact, were not purchased from Macy's. I further advised that the items would be returned to him. [redacted] promptly disconnected the call.Based on our investigation, [redacted] credit card was charged back for the Macy's merchandise whichwas delivered to him. It should be noted that [redacted] did not rebut the Revdex.com responseenclosed for your review. Respectfully, Macy's has performed due diligence in this matter and declines [redacted] request for refund. If I may be of further assistance, please feel free to contact me, Mondaythrough Friday, from 9:00 a.m. to 5:00 p.m., at the number below.Sincerely,[redacted]Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
*   July 3, 2017   [redacted], [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted] (stolen/closed)...

        Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience or frustration you may have experienced, including your call being disconnected by our representative.   As a company committed to having a diverse customer base, neither the Bank nor Macy’s condones or tolerates discrimination or rude behavior of any kind. Our goal is to have professional and knowledgeable representatives, so that all of our customers’ questions and needs are addressed and resolved efficiently. I forwarded your concerns to the appropriate parties so that they may address this matter directly.   Upon review, I found that you opened your Macy’s account ending in [redacted] on December 4, 2015, and your new Macy’s card was mailed on December 6, 2015. With respect to your fraud claim, I requested our Fraud Department review your account. Their investigation concluded on June 26, 2017, with the following information:   ·         The Macy’s account ending in [redacted] was closed on January 20, 2017, and a new account ending in [redacted] was opened on the same day, when you reported a $56.64 fraud charge, which was removed on April 19, 2017. A letter was sent to you confirming the action taken. ·         The Macy’s account ending in [redacted] was closed on April 7, 2017, and a new account ending in [redacted] was opened on the same day, when you reported another fraudulent transaction. This claim was denied because you had made a statement that you believed the charges might have been made by your ex-wife. In addition, the reported activity on your account was made at a Macy’s store in the same city and state where you currently reside using an account look up. The Macy’s account ending in [redacted] was closed on June 20, 2017, and a new account ending in [redacted] was opened on the same day, when you reported another fraudulent transaction. This fraud claim was denied for the same reasons identified above. ·         On June 30, 2017, a letter was sent to you by our Fraud Department notifying you of their decision regarding your fraud claims for accounts ending in [redacted] and [redacted]. The balances from the two accounts referenced above were moved to the Macy’s account ending in [redacted]. ·         On June 27, 2017, per your request, I closed the Macy’s account ending in [redacted] with a $1,479.90 balance. Thank you for taking the time to bring this matter to our attention and allowing me the opportunity to respond. If you have any additional questions, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
this woman left one message for me I tried the number and it is a general agent number this is weak incpompetent customer service I have called macys when the order was shipped back and they said its sold out how can it be sold out if it didnt even reach macys warehouse 
Regards,
[redacted]

[redacted]   [redacted] November 28, 2016 [redacted] Re: Revdex.com Complaint ID [redacted]       Macy's [redacted] account ending in [redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank.  Please accept my sincerest apology for any frustration or inconvenience that this matter may have caused you. Upon researching your original inquiry, I discovered that you purchased a ¾ sleeve wool coat on October 16, 2015 on your Macy’s [redacted] account.  You returned this jacket on December 2, 2015, and the credit for your return was placed on a different account in error in the amount of $134.75.  On July 23, 2016, the credit for the jacket was transferred from the account that was credited in error to your Macy’s [redacted] account.  During the time period of January 2016 through July 2016, your Macy’s [redacted] account was placed in dispute until the credit in the amount of $134.75 was located.  Once we located the missing return and credit, the dispute was closed with a favorable decision and the refund was applied to your account. We have cleared our internal records of any delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of December 2015, through August 2016.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request in the interim. [redacted], your continued loyalty is important to us and we are sorry we have disappointed you.  I hope this won't keep you from shopping with us in the future.  As a token of our sincerest apology, please accept $50.00 in Macy’s Money that I have sent to you under separate cover.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.  Sincerely, Ebony M.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

P.O. Box 8220   Mason, OH 45040February 26, 2018[redacted]Revdex.com ID # [redacted] – [redacted]Rebate submissions - Black FridayDear [redacted]:  I am in receipt of the complaint you filed with the Revdex.com (Revdex.com), which was forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns. I was disappointed to learn of your difficulties you had obtaining rebates for the kitchen products purchased during Macy's Black Friday sale.  Macy's goal is to have professional and knowledgeable sales associates available, so that all of our customers' questions and needs are addressed and resolved in a timely and efficient manner.  It appears we may have fallen short of this goal.  Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality.Please be assured that at no time does Macy's engage in false or misleading advertising practices. I am sincerely sorry if you felt otherwise.  To fully research your concerns, I need the receipt number for the items in question, or a copy of the receipt.  The receipt number you provided in your Revdex.com complaint does not provide the needed information.  Although we do not have a record of any previous correspondence from you on this matter, on February 22, 2018, I attempted to contact you at the daytime phone number you listed on your complaint; however, the phone number was disconnected.    Please accept my sincere apology if the rebate process was not thoroughly explained to you and additional copies of the sales receipts and rebate forms were not provided for each of the desired items.  In accordance with Macy's rebate policy, offers are good on purchases of items at participating Macy's stores between the applicable offer dates.  Submission must be postmarked no more than 30 days from date of purchase.  Offers are void if correct proof(s) of purchase such as a copy of your dated Macy's sales receipt or packing slip and the original UPC code from the product's packaging are not enclosed with the completed form.  Please be aware that you must complete a separate form for each unique offer number and submit in separate envelopes, and the rebate is provided in the form of a [redacted] Prepaid Card.  Macy's is not responsible for lost, destroyed, misdirected, postage-due or delayed mail, nor for any information provided or omitted by you, and Macy's reserves the right to change or modify any of the above-listed offers without notice. Although I have verified that a ten dollar ($10.00) [redacted] Prepaid Card was recently sent to you, in appreciation of your business I have enclosed two additional ten dollar ($10.00) Macy's gift cards, which can be used at any Macy's store. In response to your concern regarding our older customers, Macy's proudly serves a large and diverse marketplace, including customers with a wide range of needs and preferences.  Be assured that we do not discriminate on the basis of race, color, religion, national origin, sex, marital status, age, receipt of income from public assistance, or exercise of rights under the Consumer Protection Act.[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me. Sincerely, Durand C.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  It wasn't my fault. So now, I'm going to have a letter written from my bank explaining the situation. I'm going to file another complaint and send it over to my friends over at the news station.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My complaint is about the refund of this order. Macy's never shipped my order, which can be seen on the order details and UPS tracking info on the attachments. It has nothing to do with the shipping address. Macy's customer service said they mailed a gift card as refund to me, but I called a couple of times to tell them I did not receive the gift card. They were supposed to cancel the old gift card and mail a new one, but they did not. When I consulted the store regarding the refund and they finally told me that the gift card was used on Feb. 12. I did not do anything wrong about this order. Macy's has the responsibilities about the refund.First, Macy's could not provide any info regarding the refund, no shipping date, no tracking info of the refund. It is more than $500, I can't believe they don't have any shipping info about it.  I don't even know if they just refund to somebody else.Second, Macy's should cancel the gift card after I told them I did not receive it. The order was placed on Dec. 22, 2015, they should process the refund shortly after that. But the gift card was used on Feb. 12. During this period I called them to send me a new gift card, and they did not even cancel the old one.I hope Revdex.com review the case again, and let Macy's issue me the refund. Thank you
Regards,
[redacted]

[redacted]   [redacted]
 
July 10, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint ID #
[redacted]
        Macy’s account...

ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
 
Our
records indicate that on November 15, 2010, you registered your account on
macys.com to begin receiving electronic billing notices and stop paper
statements.  I confirmed that e-mail
alerts to inform you that your billing statements were ready to view were sent
to you at the e-mail address we have on file of [redacted].  We have no record of our e-mails being
returned undelivered.  If you are not
receiving these messages, you may need to add our e-mail address of
[email protected] to your contact list to prevent filtering of our
e-mails.  Your Macy’s account is
presently coded for online billing statements only. 
 
In
reviewing this matter, I found that the billing statement for the period ending
December 16, 2014, had a $1,151.48 balance with a $37.00 minimum payment due by
January 16, 2015.  Although we received a
$38.00 payment on January 16, 2015, this check was returned unpaid by your bank
on January 26, 2015, causing your account to become delinquent.  A letter was mailed to you on this same date
to inform you that your check had been returned and requesting that a
replacement payment be made.  When no
payment was received for the due date of February 16, 2015, two consecutive due
dates had been missed and your account was reported as thirty days delinquent
to the credit reporting agencies.  Although
you made a $75.00 payment when you spoke with our telephone representative on
February 17, 2015, this payment was after the February 16, 2015, due date and
was applied towards the billing period ending March 16, 2015.  I am including copies of the billing
statements for the periods ending December 16, 2014, through March 16, 2015,
for your review.
 
I am
aware you are attempting to improve your credit score by requesting that we
modify the payment history associated with the above referenced Macy’s account.  It is our policy not to remove any
delinquency from your credit report, unless it occurred as a result of a
billing or bank error.  As a credit
provider, we have an obligation to report all activity, either favorable or
unfavorable, to the credit reporting agencies. 
Since the information we are reporting is accurate, we are unable to
remove the delinquency reported for February 2015 from your credit
profile.  However, on July 3, 2015, we
instructed the credit reporting agencies to update their records and report
your account as “customer disputes reporting”.
 
 
Thank
you for bringing this matter to our attention and giving me the opportunity to
reply.  While we would like to respond
favorably to every customer’s request, it is not always feasible.  If I may be of assistance in the future,
please do not hesitate to contact me. 
 
Sincerely,
 
[redacted] Randi P.Macy's Executive Office
###-###-#### Extension 73376
 
Enclosures / mailed July 10, 2015
 
cc:  [redacted], Revdex.com   The Macy's card is issued by Department Stores
National Bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I know this complaint has been closed so I don't see anywhere where I could comment. I don't see my response which I remember filling out as soon as it was resolved. I just wanted to write that I did in fact respond that I was satisfied and I quickly received a gift card following my complaint. I was surprised how quickly this 1 year long ordeal was resolved after contacting Revdex.com! Thank You!  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did in fact receive a message from Julia O. from Macy's on Sunday, February 7, 2016 at 1:04 in the afternoon Eastern Standard Time.  I returned her call at 1:40 EST. I received a voice mail recording stating her office hours were 8:15-5:00 EST, Monday-Friday.  I left my first message stating my name and that I was returning her call.  I did not recieve a response so I called back and left a second message on Wednesday, February 10, 2016 at 3:15 EST, again receiving her voice mail recording I left my name, phone number and that this is the second attempt in returning her call.  Macy's has an issue with communication and if they think by calling me and leaving me a message then sending a response to the Revdex.com is going to justify "reaching out to contact me" as an agreeable resolution to settle this dispute or that they have now turned the account over to another party is also a resolution, when if they would have communicated in the very beginning of the issue this would have never grown into having to be turned over to a third party, then they are very much mistaken.
Regards,[redacted]

April 14, 2017     [redacted]  [redacted]   Re: Better Business Complaint ID #[redacted]        Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your second inquiry forwarded to us by the Revdex.com regarding the above referenced Macy’s account.  Since I am familiar with this issue, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank.  I am sorry that you were not satisfied with my previous response.    As stated in my previous letter, the Thanks for Sharing (TFS) charge on your account was signed for by you as the account holder.  This signature serves as your consent to the charge.  I am very sorry if there was confusion regarding the details of the program when you made this purchase.  I have included a copy of your signed sales receipt with this letter.  This receipt was also emailed to you at 6:50pm on September 7, 2016, at [redacted].   When you called on October 11, 2016, you requested to have the TFS charge credited back.  The associate you spoke with put in a request to have this enrollment fee credited back to your account as requested.  Our records show you contacted us again on November 3, 2016, and it was explained to you that it could take 1-2 billing cycles for the charge to be credited back to your Macy’s account.  Unfortunately this credit did not post until after your bill closed on November 8, 2016; therefore, a minimum payment was still due for this due date.   Again, Macy’s does not participate in unlawful or deceptive business practices.  Your signature is your acceptance of the charge in question and states you will pay as agreed.  Your complaint has been logged and the TFS charge of $25.00 has been credited to your account.  There is nothing more we can do for you in regards to this issue.  In addition, as I stated in my previous response, all interest and late fees incurred as a result of this issue have been reversed.   [redacted], we are sorry for the continued frustration this has caused, but we are required to adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment.  If you have questions on another matter, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Kristi C. Macy’s Executive Offices ###-###-#### Extension [redacted]   Enclosures / mailed April 17, 2017   cc: [redacted], Revdex.com

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns. 
On
behalf of Macy's,...

please allow me to again apologize for any confusion and the
inconvenience you experienced with our ordering process.  We feel that it is important for our
customers to not only understand, but to be comfortable with our ordering
procedures.  When an order is placed
online or via telephone, an electronic request is submitted to your credit
card's issuing bank to confirm availability of funds.  The bank then places an authorization hold on
your account for the requested amount.  Your
card is not charged until the merchandise has shipped from the fulfillment
center; therefore, any funds held by your bank are not transferred to us.  The authorization amount is then released to
your bank within a 24-business hour period of order placement.  However, the amount of time for the removal
of an authorization hold varies between credit card companies. 
In
this instance, your macys.com order number [redacted]8 contained two shipments
in which you were charged $37.99 and $54.99. 
The authorization amount of $92.98 was released to your bank within a
24-business hour period from October 23, 2015. 
As it stands, your account should not reflect any authorization hold
from Macy's pertaining to this order.
We
understand your concerns and are working diligently towards implementing a new
authorization hold process.  Currently,
if at any time you require an authorization hold be removed, please feel free
to contact us directly via telephone for assistance at ###-###-####.  You may be required to be on the line to
process this request.  Please note that
authorization holds are removed at the discretion of the credit card's issuing
bank. Thank you again for bringing this matter to our attention and giving me
the opportunity to respond.  Your
business is important to us, as well as appreciated.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.  Sincerely, Bobbie A.Liaison,...

Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this point. I will keep an eye on the balance amount to be credited and will close the case accordingly.
Regards,
[redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns. 
On
behalf of Macy's,...

please allow me to again apologize for any confusion and the
inconvenience you experienced with our ordering process.  We feel that it is important for our
customers to not only understand, but to be comfortable with our ordering
procedures.  When an order is placed
online or via telephone, an electronic request is submitted to your credit
card's issuing bank to confirm availability of funds.  The bank then places an authorization hold on
your account for the requested amount.  Your
card is not charged until the merchandise has shipped from the fulfillment
center; therefore, any funds held by your bank are not transferred to us.  The authorization amount is then released to
your bank within a 24-business hour period of order placement.  However, the amount of time for the removal
of an authorization hold varies between credit card companies.   
In
this instance, on October 6, 2015, an authorization hold in the amount of
$139.28 was placed on your account.  This
authorization amount was then released to your bank within a 24-business hour
period from this date.  Your order was
due to have two shipments in which you would be charged $92.62 and $46.66,
accordingly.  Unfortunately, our records
indicate no charges were put through to your account.  As it stands, your account should not reflect
any authorization holds or charges from Macy's pertaining to this order.
If
at any time you require an authorization hold be removed, please feel free to
contact us directly via telephone for assistance at ###-###-####.  You may be required to be on the line to
process this request.  Please note that
authorization holds are removed at the discretion of the credit card's issuing
bank. Thank you again for bringing this matter to our attention and giving me
the opportunity to respond.  Your
business is important to us, as well as appreciated.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Revdex.com of
Cincinnati

[redacted]   [redacted]   August 3, 2016     [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted]        Macy's account ending...

in [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize that you have attempted to contact Macy's Corporate Office in writing several times in regards to this matter and have not received a response; however, this is the first correspondence our office has received.   After researching the purchase and return you referenced in your complaint, I discovered the 3/4 sleeve wool coat was purchased on October 16, 2015, on a Macy's [redacted] account.  Further research confirmed that the receipt for this purchase was sent to the purchaser’s email address.  Your Macy’s account was never charged for this purchase.  On December 2, 2015, a return for the jacket was made in store.  The refund was applied to your Macy's account ending in [redacted] in error, in the amount of $134.75.  This credit can be seen on your billing statement dated December 11, 2015.  I have enclosed a copy this statement for your records.  On July 23, 2016, I processed an adjustment to remove the credit from your account and apply the credit to the purchasers’ account as it should have been originally.  Both of these adjustments will appear on the next month’s billing statements.   I understand that you are requesting some type of compensation.  It is not Macy’s policy to compensate for matters such as this.  However, as a gesture of our goodwill, I have applied a credit to your account in the amount of $100.00.  As of today’s date, the balance due on the above-referenced account is $769.70 with a minimum payment due on August 8, 2016 in the amount of $27.00.   [redacted], thank you for bringing this matter to our attention, if I can be of any further assistance, please contact me at the number listed below.   Sincerely,     Ebony M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure/ mailed August 3, 2016  cc:  [redacted], Revdex.com