Macy's

[redacted]   [redacted]  December 13, 2015 [redacted] Re:  Revdex.com ID [redacted]        Macy's account ending...

in [redacted] Dear [redacted]:   I am in receipt of your
complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns on behalf of Department
Stores National Bank (DSNB).  I apologize
for any inconvenience you may have experienced. For clarification,
interest is charged on the outstanding balance of your account until the day
you pay the full balance owed on the account and may appear on your next
statement.  In reviewing your account,
our records show your billing statement for the period ending May 16, 2015, had
a balance of $803.29, with a $27.00 minimum payment due by June 16, 2015.  When no payment was received by this date,
your account was charged $25.00 late fee and $16.88 interest in accordance with
the terms of the DSNB Credit Card Agreement, resulting in a balance of $845.17
with an $80.00 minimum payment due by July 16, 2015.  We received your $30.00 payment on June 17,
2015, you were assessed a $35.00 late fee and $26.51 interest since the $80.00
minimum payment was not met, bringing your account balance to $1443.36, after
purchases of $763.38 and returns of $196.70 with a $132.00 minimum payment due
by August 16, 2015.  We received payments
of $132.00 on July 23, 2015 and of $1,276.36 on July 31, 2015, leaving interest
in the amount of $12.87 on the account. 
Since no payment was made on this amount, the minimum interest fee of
$2.00 posted to the account for the months of September, October and November
2015.  Since your remaining balance
consisted of fees only, a total of $18.87 interest charges were removed
resulting in a zero balance.  As
requested, our records indicate that your account was closed on November 22,
2015. [redacted], thank you
for bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please call me at the telephone number listed below.  Sincerely,  Randi
P.Macy's
Executive Office###-###-####
Extension [redacted] cc:  [redacted], Revdex.com

April 07, 2017   [redacted], We are in receipt of complaint ID #[redacted] regarding the customer whose claim was declined by worry no more on the recliner. We contacted the customer and confirmed that worry no more had scheduled a technician to inspect the recliner on 4/15/17. At...

this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I provided an attachment for further proof of information.  
Regards,
[redacted]

December 04, 2015
[redacted]
re: Revdex.com
ID: #[redacted]
Dear
[redacted]: 
Please
accept my apology for the delay and concerns regarding the credit for the coat.
Although the credit seemed to have been processed, it did not post to your
credit card. Therefore, I did cancel that transaction, and did reissue the
credit today for $156.86 United States Dollars.
Please
do not hesitate to contact me at the number noted below for any further
concerns.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have filed a police report against Macy's since I believe that the sales associate who took my payment used my card and made fraudulent purchases. Yes, I have called numerous times to try and get this resolved. I have sent everything requested to prove my claim. They need to review the cameras and see that this was fraudulent. Since I have filled the complaint they are not returning my calls. This is very unprofessional. Please remove this from my credit file. This is not fair to be negatively reporting information against me when I paid my balance in full on time. 
Regards,
[redacted]

May 10, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the...

complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).    According to the terms of the DSNB Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account. The fee will be $27.00; or $37.00 for any additional past due payment during the next six billing cycles after a past due payment occurred.    Applying this billing policy to your Macy’s account, for the billing period ending December 24, 2015, your account had a $495.40 balance with a minimum payment of $27.00 due by January 20, 2016, which was not received.  As a result, and in accordance with the DSNB Credit Card Agreement, a $27.00 late fee was assessed to your account, bringing the new balance to $533.00.  On February 20, 2016, we received a payment of $130.00, bringing your balance to $413.31.  For the next billing period ending February 22, 2016, a minimum payment of $27.00 was due by March 20, 2016.  When no payment was received, an additional $27.00 late fee was added.  For the billing period ending March 24, 2016, the new account balance was $449.17, with a minimum payment of $67.86 due by April 20, 2016.  When no payment was received, a $37.00 late fee was added bringing the account balance to $495.15, with a minimum payment of $118.84 due by May 20, 2016.  We received payments in the amount of $200.00 on May 3, 2016, and $295.15 on May 23, 2016, bringing your account current.  I have enclosed copies of your billing statements from December 2015 through June 2016, as reference.   With respect to your claim of non-receipt of billing statements, as of January 21, 2008, you enrolled to receive electronic billing notices through Fiserv at the registered email address of [redacted], and our records confirm that all billing notifications were sent.    Your account was reported thirty (30) days past due to the Credit Reporting Agencies, after two (2) consecutive payments were not received for March 2016 and April 2016.  It is not the Bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error.  As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.  Since the information we are reporting is accurate, we are unable to remove the delinquency from your credit report as you requested.  However, on May 4, 2017, we instructed the credit reporting agencies to update their records and report your account as "customer disputes reporting". [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter. Please contact me at the number below if you need assistance on another topic.    Sincerely, Monique M. Macy’s Executive Office [redacted]   Enclosures / mailed May 10, 2017   cc: [redacted], Revdex.com

Re: Complaint ID #[redacted]   Dear [redacted]:    I am in receipt of [redacted] complaint.  As a representative of Macy's Executive Office, I was asked to review and respond to her concerns.  I have spoken to [redacted] directly in order to assist with resolution.  A...

refund in the amount of $102.91 will post to the customer's [redacted] account in three business days.  Based on the above, Macy's considers this matter resolved and closed satisfactorily.   Sincerely,   Tonie R. Macy's Executive Office ###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Macys replaced the bed but it is an inferior one prior to the one I had. 
Regards,
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint #[redacted].  After numerous attempts by phone and email, we have not had any contact with the referenced customer. Based on this, we are closing the issue due to no response. I will remain available should the customer reach back out to...

have this issue resolved. Sincerely, Tranesse S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### ext:32921 Fax: ###-###-####

Hello [redacted], We received the complaint for [redacted] regarding ID#[redacted]. The customer was dissatisfied with the performance of her sofa that was sagging . In review of her warranty on this merchandise we have allowed 100% adjustment for the sofa. The customer was satisfied with this...

resolution. Macy’s Executive Office  Terri W.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Dear [redacted], We are in receipt of Revdex.com complaint number [redacted]. I have reached out to the customer and adjusted the order as a one-time courtesy. I explained it was a 3rd markdown and we do not price match on such items going forward. Based on this information we consider this matter closed...

satisfactorily. Thank you.  Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

\ [redacted]   [redacted]       June 1, 2017     [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of the additional comments you filed with the Revdex.com, and as I am familiar with this matter, I was asked to review and respond to your continued concerns.   As explained in my previous response, (copy enclosed) our records show that a refund in the amount of $32.99 was processed to your [redacted] card ending in [redacted] on January 29, 2017.  This card was also used as the original payment method for this order.  Our credit card processing system shows this credit was transmitted to your bank on January 29, 2017, and was “settled,” meaning, accepted by your bank.   Regrettably, because our records show the return was processed successfully, there is nothing further we can do to assist in this matter.  Please contact your bank and submit a billing dispute. We encourage you to provide a copy of your receipt as proof of your claim.   I appreciate you allowing us the opportunity to explain our findings once again. Should you have any questions, please feel free to contact me at the telephone number listed below.   Sincerely,  Stephen C.      Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures // mailed June 1, 2017   cc:  [redacted], Revdex.com

Dear [redacted]: We have received Revdex.com Complaint ID [redacted] for [redacted]. After further review, I have processed [redacted] refund back to her original method of payment as of 3/31/2016. I advised the customer via email and also provided my direct contact if she has any further questions...

or concerns. Based on this, we consider this issue resolved. Sincerely,Michele S.Macy's Executive Office###-###-####

March 25, 2016
[redacted]Cincinnati Revdex.com1 E Fourth StSuite 600
Cincinnati, OH 4522
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer on several occasions and have explained that while we try to ensure
accuracy, we reserve the right to correct any errors in pricing or
descriptions. We also reserve the right to cancel any order based on an
incorrect price or description, and this may be done even after an order is
initially accepted. This policy is fully described on our website, and it is
consistently applied. Based on the above, we consider the matter closed and
will not respond to further communications regarding this case. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
[redacted] Extension [redacted]

June 09, 2015
 
 
[redacted]
7 West 7th Street
Cincinnati, OH 45202
 
 
Dear
Ms. [redacted]: 
 
I
was contacted by [redacted] by phone to resolve her complaint regarding her
Bloomingdales.com order #454308832. The customer...

stated that she had not
received her credit for cancelled merchandise and needed to re-purchase a pair
of shoes for an event. A new order has been placed for the shoes with an
expected delivery date of June, 2, 2015. We have responded to all concerns and
consider this complaint resolved and closed satisfactorily.
 
Sincerely,
 
 
 
[redacted]
Bloomingdale's Executive
Office
###-###-#### Extension [redacted]

February 27, 2017[redacted]Re: Revdex.com Complaint ID #[redacted] Macy’s store account ending in [redacted] (closed)Dear [redacted]:I am in receipt of your additional comments concerning the Revdex.com complaint you filed, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  According to the terms of the DSNB Credit Card Agreement, you agree to notify us promptly of any change in your address.  Until we receive notice of your new address, we continue to send statements and other notices to the address in our records.  This also includes updating your email address when it changes. We have no record of receiving any notice from you, or that any attempts were made to update or change your billing information, including your email address enrolled for paperless billing through your online account profile. As stated in my letter dated January 31, 2017, our records confirm all email billing notifications were successfully delivered to the email address you provided.  I regret any misinformation you may have received previously while speaking with a representative concerning the past due status of your account and your credit report. As previously explained, I confirmed that no bank error occurred; therefore, the delinquency cannot be removed. [redacted], I hope that you can understand our position on this matter although it may differ from your own. If you need assistance on another matter, please feel free to contact me.  Sincerely,  Monique M.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

June 10, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s [redacted] account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the...

Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may have been caused regarding the fraud on your Macy’s [redacted] account, and for the problems you encountered while attempting to resolve this matter.  Upon review, I found that on January 11, 2016, you disputed the charges on your account.  At that time, your Macy’s [redacted] account ending in [redacted] was reported as lost/stolen and a new credit card ending in [redacted] was issued.  I was disappointed to hear that you called monthly with no resolution to your complaint.  Moreover, I apologize that we advised for you to make a payment for the charge you did not make.  When an account is in dispute for a fraudulent charge, no payments are required for that amount until the fraud case is closed.  I am pleased to convey that on May 9, 2016, we removed the $25.00 charge from your account ending in [redacted].  As of today’s date your Macy’s [redacted] account is open with a zero balance.  Purchases continued to be made on the account when the fraud investigation was in progress; therefore, your payment of $25.00 and the credit for the fraudulent charge of $25.00 was applied towards these purchases.  Thank you for bringing this matter to our attention.  There is no excuse for the service you received and I can only apologize on behalf of our organization.  I have enclosed $25.00 in Macy’s Money as a token of our appreciation.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]Enclosure /mailed June 10. 2016cc:  [redacted], Revdex.com

Hi [redacted], I have been in contact with the consumer regarding his complaint.  Currently an inspection for his mattress has been set for March 24, 2018.  In addition I have offered the customer a return with a full refund however the customer requested to have the inspection completed.  Teresa M.Liaison, Omnichannel Executive Office| Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: {###-###-#### fax ###-###-####

November 29, 2017  [redacted] re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my sincere apology for any concerns or misunderstanding regarding the sale price...

for the [redacted] Iron you purchased in order # [redacted]. We regret that your communication with macys.com customer service agents did not meet your expectations, or our own. Appropriately, the price has been adjusted to $46.96, the adjustment refund is going to your [redacted] account. Thank you for bringing this matter to our awareness and allowing us to address the issue. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

January 20, 2017   [redacted] We are in receipt of complaint ID #[redacted] regarding the customer who had not received the refund for the box spring. We contacted the customer and refunded the amount for the box spring and the finance charge.  At this time, Macy's will...

consider this matter closed. Thank You, Sincerely,Macy's Executive Office