Macy's

Revdex.com: Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted], the refund has been credited to my account but the resolution is not satisfactory to me because Macy's sent a delinquency letter to the credit bureau and that can affect my future credit rating. How can I resolve this so it does not impact my credit rating?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The check was not found and credited to my Macy's Account. It was returned to my bank with the following statement from my bank:  Macy's did not know which account to credit the amount.This is totally unacceptable. My Macy's Account number was on that bank issued check along with my name.  Since I had zero trust in Macy's doing the right thing, I immediately did a direct debit from my checking account on the Macy's Credit Card site to pay the credit card amount due before the due date approached. 
Regards,
[redacted]

02/11/2017 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com re: Revdex.com Compliant ID ([redacted]) Dear [redacted]: I am in receipt of complaint ID: [redacted]. I have spoken to [redacted] and we have addressed all issues to her satisfaction. Based on this information, Macy's considers this matter closed and resolved. Thank you, cc; [redacted] Steven A. « Presidential Liaison « MCCS Executive OfficesMacy's Corporate Services, Inc.9111 Duke Blvd, Mason, Ohio 45040Phone: ###-###-####  Email: [redacted]Hours: Monday through Friday 9:00am-5:00pm EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For the past 60 days I have been told that I was to receive my refund of $217. I show online that refund was issued on 11/12/15 from [redacted]. I was told that it takes 7-10 business days from that date for me to receive. I still have a refund of $16 that was issued on 11/3/15 that I have yet to receive. Until both refund check amounts are received by me via mail, this issue is not resolved. 7-10 business days from 11/13/15 should have my check delivered no later than 12/2/15. As of 11/18/15 I have not received either check
Regards,
[redacted]

Good Evening, my complaint #[redacted] has been resolved via Macy's directly, no further action required. Please advise on where I need to direct this if this is not the right way.

June 18, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
       Macy's account ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of...

your Revdex.com
complaint which was forwarded to Macy’s Executive Office.  As a liaison in this office I was asked to
address your complaint on behalf of Department Stores National Bank.  I appreciate the time you took to send us
your feedback on your experience with returning your Macy's online
purchases.  Although I was unable to
reach you by phone, I was able to leave you a message on June 12, 2015.
 
I
was disappointed to read that your email inquiry of May 3, 2015, was not
responded to in a timely manner.  Please
accept my sincere apology for any frustration or inconvenience you may have
experienced.  For future reference, the
best telephone number to contact Macy’s Customer Service is on the back of your
Macy’s credit card and on the top right corner of your billing statement.  By calling ###-###-####, you will reach our
professional and knowledgeable Customer Service associates, who will make sure
that your questions and concerns are addressed and resolved efficiently.
 
Our online return policy is that you may return items
either by mail or to one of our store locations for refund, credit, or
exchange.  While items can be returned at
any register in our store, there may be instances when an item needs to be
returned in a specific department to verify the merchandise price or product
information.  From your complaint, it
appears that the ring you were returning fell into this category.  Please accept my personal apology for any
frustration or inconvenience you may have experienced in returning this item. 
 
[redacted], thank you for bringing this matter to our
attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact
me at the number below.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   My  name is [redacted],   I was contacted by Macy's regarding this complaint and they did offer to refund me my purchase price for the mattress and I accepted the offer which was very fair and the representative was also very understanding.   I not only accepted the offer, but will re-instate Macy's as my store of choice.  All is well now, thank you for your help in this matter. 
Regards,
[redacted]

January 17, 2016 
[redacted] 
[redacted] 
[redacted]
Re:  RevDex.com complaint ID [redacted] 
        Macy’s store account
ending in 3800 
Dear [redacted]: 
We are in receipt of your response to our reply to your RevDex.com complaint. I was asked
to respond as I had reviewed your inquiry previously.  On behalf of Department Stores National Bank,
I again extend our apology for any concern this situation may have caused.  Be assured that Macys does not engage in unethical business practices of any kind. 
Our position regarding
your Macy’s account has not changed from my previous letter.  While your account may have remained open
during your bankruptcy proceedings, when we received notification of
your bankruptcy, as it is our policy, we closed your Macy’s account and it cannot
be reopened. 
Regarding your Plenti points, I was given incomplete
information previously, and I apologize. 
In order to use your accumulated Plenti points (4340) to purchase the
cosmetics, they had to be converted to a Macy’s virtual gift card.  Then, the gift card number was entered into
macys.com to place your internet order.  Nevertheless,
since your Macy’s account had been closed on September 25, 2015, another form
of payment would have been required to make the purchase. 
[redacted], thank you
again for allowing me to respond.  Feel
free to contact me at the number listed below if you need additional
assistance.
Sincerely,
Michael J.  
Macy’s Executive
Office 
###-###-####
Extension [redacted] 
cc:  [redacted], Revdex.com

Dear [redacted], We are in receipt of Revdex.com complaint ID [redacted]. I have spoken with a gentleman twice at the number provided and I am told this is an incorrect number. I have also sent an email to the email address provided but I have not received a response. After further review the customer...

had filed his complaint with the Revdex.com before ever contacting Macy's. The day after the complaint was filed we were contacted and all of his issues were resolved at that time. Due to this, we are considering this matter as resolved satisfactorily. Thank you. Sincerely, Yvonne F.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

July 15, 2016  [redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]On behalf of Department Stores National Bank:   Contact Date with Customer:  July 13, 2016  Complaint Summary:  [redacted] responded to our original reply that he wanted reimbursement of $4.00 in fees that had been applied to this account.  Resolution:  I called [redacted] and informed him that we have removed the $4.00 in fees from his account as he had asked.  The credits are listed on his June 23, 2016 billing statement, which has a $4.00 credit balance.  We are refunding that to him by check, which will arrive in the mail in a few days.  This resolved his complaint.  Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

December
18, 2015
[redacted]
[redacted]
208
Sandhill Road
Fairborn,
OH 45324
Re:       RevDex.com Complaint #[redacted]
            Macy’s
[redacted] account...

ending in [redacted]
            Macy’s store account ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to us by
the Revdex.com.  As a
representative of Macy’s Executive Office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.
Please accept our sincere apology for any frustration
and inconvenience you experienced when you attempted to upgrade and combine
your Macy’s store account ending in [redacted] with a Macy’s [redacted] account
as a single account, and for the problems you encountered while attempting to have
deleted the newly-opened Macy’s [redacted] account ending in [redacted].  Macy's expects each facet of its operations
to meet exceedingly high levels of service. 
Your feedback is critical as it assists us in truly understanding our
customers' experiences and directs our attention to areas in which we can
improve our service quality.
In reviewing this matter, I found that a request was
made to the credit reporting agencies to remove the Macy’s [redacted]
account ending in [redacted] from your credit report. 
We kindly ask that you allow seven (7) to ten (10) business days for the
credit reporting agencies to update their records.  In the meantime, this letter will serve as confirmation
of our request.  You may continue to use
your Macy’s store card which you opened on April 7, 2007.  With respect to crediting the charges you
made on the Macy’s [redacted] account, I must respectfully decline.  Our records show that we received a $127.26
payment on October 19, 2015, which brought the Macy’s [redacted] account
to a zero ($0.00) balance.
We
understand that we have disappointed in this matter; however, we thank you for
the time you took to bring your concerns to our attention and for giving me the
opportunity to respond.  As an invitation
to shop with us again, I am sending under separate cover $50.00 in Macy’s Money
that can be used at any Macy's store. 
You should receive this within seven (7) to ten (10) business days.  Of course, if you have any questions, please
do not hesitate to contact me.
Sincerely,
Regina
M.
Macy's
Executive Office
###-###-#### Extension [redacted]
cc:     [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]   Thank you.My apology for the delayed response.  The terms are acceptable.  However, I would like to know why the do not or unable to accept credit or debit cards (just checks).

February 08, 2018 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted].  The consumer's concern have been addressed through another channel with Macy's. Based on this information, Macy's...

considers this matter closed and resolved. Sincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

December 06, 2017  [redacted] re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my sincere apology for the delay and confusion with the gift card refund in your...

recent order # 1496104002. You were correct to expect a timely resolution. The gift card value is $44.35 and $2.18 was issued as a credit to your MasterCard, the total is $46.53. In this instance I have sent the gift card to your billing address. Please open all mail as this will be in a plain white envelope. Thank you for bringing this to my awareness and allowing me to address the issue for you. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

June 23, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's Account Ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to us by the Revdex.com.  As a...

representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
 
I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above referenced Macy's account.  As you may know, it is our policy not to remove any delinquency from your credit report, unless it occurred as a result of a billing or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  A letter was sent to you on June 15, 2015 (copy enclosed) explaining our position.  Our records indicate we did not receive payments on the account by the April 26, 2015, and May 26, 2015 due dates.
 
[redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
 
Sincerely,
 
 
 
Caroline H.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosure
 
cc: Cincinnati Revdex.com
    Complaint ID: [redacted]

Previously filed Revdex.com complaint on 8/19 with ID [redacted]. Received a call from a representative within the Executive offices at Macy's and she offered to waive all of my late fees ($105) and partner with another department to see what options are available for my account. She promised she would communicate with me via email. I have not heard from her since which is why I am forced to file another complaint.Translate Desired Resolution: Refund Desired Outcome: Promised refund of $105 in late fees and a resolution for my account.

Dear [redacted]:I am writing in regards to your Revdex.com complaint Id # [redacted]. Please accept our apologyfor the delay in our response. I would be happy to assist you with placing an order and honoring the pricefrom our July sale. I left you a voicemail with my direct number,...

at your convenience please return my call so we can furtherdiscuss and resolve your concerns.Sincerely,Sharon W.Macy's Executive Office###-###-####

July 23, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com complaint ID #[redacted]       Dear [redacted]j:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a...

representative of this office, I was asked to review and respond to your concerns.  Please accept my personal apology for any frustration or inconvenience you may have experienced regarding this issue.When a Virtual Gift Card (VGC) is received via email, you have two options to redeem it.  You can either choose to print the barcode and bring it with you into a store to be redeemed, or you may choose Redeem Now, and use it toward an online purchase using the gift card number and security code provided.  Our records indicate the order for the VGC you were attempting to redeem was placed on December 30, 2015.  I was disappointed to learn of your experience in opening your email message and ability to access your VGC.  Please note that this is not indicative of the level of service, we want our customers to experience.  I thank you for taking the time to bring this matter to our attention, as it allows us an opportunity to learn of areas in which we can improve our service quality.  I was pleased to find that on July 20, 2016, during your telephone conversation with a representative, the VGC was successfully reissued to you by email.  [redacted]j, thank you for bringing this matter to our attention and allowing me an opportunity to respond.  If you have any questions, please do not hesitate to contact me at the telephone number listed below.Sincerely,Alison G.Macy’s Executive Office###-###-####cc: [redacted], Revdex.com

June 29, 2015
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com
complaint ID # [redacted]
        Macy’s account ending in
4880
 
Dear [redacted]: 
 
I am in...

receipt of
your complaint filed with the Revdex.com, which was forwarded to
Macy’s Executive Office.  As a liaison in
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I sincerely
regret any frustration you may have experienced regarding your Macy’s account. 
 
My research
confirmed that your account is enrolled to receive only electronic statement
notifications.  Our records show we are
sending billing notices to [redacted], and that they are being
received and opened.  Moreover, we have
no record of them being returned as undeliverable.  You provided us your new physical address,
noted above, on June 12, 2015. 
 
Your statement for
the billing period ending December 18, 2014, showed your purchases made
December 12, 2014, totaling $187.76, with a minimum payment of $25.00 due by
January 18, 2015.  When no payment was
received by that date, a late fee of $25.00 and interest charge of $3.95 were
added to your account.  For the billing
period ending January 18, 2015, your account billed past-due, with a new
balance of $216.71.  A payment of $75.00
was due by February 18, 2015. 
 
According to the
Department Stores National Bank Credit Card Agreement, if you have been paying
less than the Total Now Due on your Revolving account balance each month and
you then decide to pay your balance in full, you will be charged interest
charges on that balance from the first day of the billing cycle until the date
that your payment is received.  The
minimum monthly interest charge is $2.00. 
 
Applying this
billing policy to your Macy’s account, since your balance was carried forward
from the billing statement for the period ending December 18, 2014, the $2.00
interest charge that appeared on your billing statement for the period ending February
18, 2015, was the interest charged between the last bill date of January 18,
2015, and January 30, 2015, when we received your payment of $216.71.  The $2.00 interest charge was removed on June
12, 2015. 
 
We have instructed
the credit bureaus to remove the record of delinquent payments associated with
this situation.  However, we are unable
to increase your credit limit to the previous level.  Please note that your account was not closed
during your telephone call on June 12, 2015. 
I regret any misunderstanding. 
You may call me at the number below or our Credit Department at
###-###-####, if you would like the account to be closed. 
 
While I understand
that this is not the resolution you were seeking, we are required to maintain
and adhere to specific policies and procedures so that each of our clients
nationwide receives fair and consistent treatment.  If I may be of any further assistance, feel
free to contact me at the telephone number listed below. 
 
Sincerely,
 
Michael
J.  
Executive
Liaison 
###-###-####
Extension [redacted]
 
cc: [redacted], Revdex.com

January 5, 2016
[redacted]
[redacted]
[redacted] 
Re:  Consumer Financial Protection Bureau – Case
#[redacted] 
        Revdex.com ID [redacted] ...


        Macy’s [redacted] account ending
in [redacted] 
Dear [redacted]: 
We are in receipt of your
complaints filed with both the [redacted] and the
Revdex.com, which were forwarded to Macy’s Executive Office, where
as a liaison, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Please
accept my sincere apology for any inconvenience or frustration you may have
experienced regarding your Macy’s account referenced above. 
Be assured that the service
you described is not typical of the level of quality customer service that we
strive to provide and the Bank does not participate in fraudulent or unethical
business practices of any kind. 
My research into this
situation confirmed the following –
September 13,
2015 - You made a payment of $650.00 in the [redacted] store.  Due to an associate error, the funds were
withdrawn from your bank account two times, but your Macy’s account referenced
above was credited with only one payment. 
October 30, 2015 -
A refund of $650.00 was sent to you from your account in order to reimburse you
in a timely manner for the second withdrawal of $650.00.  Meanwhile, an account adjustment for that
amount was being processed.  December 7, 2015 -
The adjustment of $650.00 noted above was applied to your account. At this
point your account payments were correct and you had been refunded the excess
withdrawal from your bank.  However, on
December 17, 2015, we received notification from your bank that they were reversing
the $650.00 payment of September 13, 2015, made with check #[redacted], as an
unauthorized debit.  The payment was
reversed and will be shown on your statement for the period ending December 21,
2015, along with a returned check fee of $27.00.  As a result, we went from receiving two $650
payments to receiving no payments.  As of the above
date, we have applied a credit of $650.00 to your account.  Please accept it as a gesture of our goodwill
for the delays that followed the initial error by the sales associate.  I also removed the returned check fee of
$27.00. 
I appreciate your taking the
time to bring this matter to our attention and giving me the opportunity to
respond.  I again offer our apology for
the length of time it took to resolve this matter.  If I may be of further assistance, do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted]
       [redacted], Revdex.com  
[redacted]
is a federally registered service mark of [redacted] and is used by
Department Stores National Bank pursuant to a license.  The Macy’s [redacted] Card program is
issued and administered by Department Stores National Bank.