Macy's

February 27, 2017[redacted]Re: Macy's [redacted] Account Ending in [redacted]Better Business Complaint ID | [redacted]Dear [redacted]:I am in receipt of your additional comments forwarded to us by the Revdex.com. As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please be advised, as we have conducted a thorough review of your complaint and our files, and because no new information has been presented, our position regarding this matter remains unchanged. Should you present us with any new information to research, we would be happy to review it.[redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond. If I can be of further assistance, please do not hesitate to contact meat the telephone number listed below.Sincerely,Nancy M.Macy's Executive Office#-###-###-#### Extension [redacted]cc: [redacted]The Revdex.com[redacted]This is an attempt to collect a debt and any information obtained will be used for that purpose.[redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. The Macy's [redacted] Card program is issued and administered by Department Stores National Bank

May 18, 2016[redacted]Dear [redacted], We are writing in regards to your complaint ID # [redacted]. We have requested to refund the pickup fee of $85.00 and the restocking fee of $148.36. The original delivery fee had been credited to your...

account on 5-11-16. The remaining credits can take 10-14 business days to be applied. I will watch your account for them to post, once they do I will follow up with you. I am truly sorry for the inconvenience and poor customer service you experienced with your purchase. We find this matter to be settled.  Sincerely,Macy's Executive Office###-###-####

P.O. Box 52184   Phoenix, AZ 85072-2184
January 22, 2016
[redacted]
Re:  Revdex.com ID [redacted]
      RevDex.com ID [redacted]
Dear
[redacted]: 
I am
in receipt of your most recent complaints forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns.  We take all of our customer's
concerns seriously and I am sorry that you feel differently. 
Per
your request to speak with a store manager, I contacted Jennifer Z.,
Manager of our Connecticut Post Mall store in Milford, asking her to reach out
to you directly.  She has made several
attempts to reach you by phone, leaving you several messages to return her call
until January 12, 2015, when your voice mail was no longer accepting
messages.  She advised that she sent an
email message to you on January 16, 2016 at the email address you provided in
your complaints of [redacted]. 
If
you have additional questions regarding this issue or the information provided
by Ms. Z. please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  Jennifer Z., [redacted]
Store
    [redacted], Revdex.com

[redacted]
[redacted]   [redacted]
January 6, 2016
[redacted]
Re:       RevDex.com complaint...

#[redacted]
            Macy’s account ending in [redacted]
On behalf of Department
Stores National Bank:
Contact Date(s) With Customer:  December 30,
2015
Complaint
Summary:  [redacted] returned a mattress in October
2015.  She requested a credit balance
refund on November 3, 2015; as of December 1, 2015 she still has not received her
check.  [redacted] wants the refund check
in the amount of $931.50.
Resolution:  We contacted
[redacted] and she has received and cashed the credit balance refund as of
December 30, 2015.  As a gesture of
goodwill, we sent her a gift card in the amount of $50.00 under separate
cover.  She was pleased with this
resolution. 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted], RevDex.com

We
have received Revdex.com Complaint ID [redacted] for [redacted] placed an
order and supplied us with a billing and shipping address that were both the
same.
After
further research we've discovered the address provided by [redacted] is not a
residence but is rather a freight...

forwarding business. Given that [redacted]
chose this business to act as her agent and on her behalf, any responsibility
for a missing shipment must be resolved solely between that same business and
[redacted]. We suggest [redacted] follow up with the company associated with the
address she provided on the order to locate her shipment.
Based
on the above, we consider this issue closed. Thank You,Macy's Executive Office

August 14, 2016  [redacted]  Dear [redacted]: I am in receipt of your complaint ID [redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. On behalf of Macy's, please accept my apology for any inconvenience you experienced due to not receiving your credit for returned items back on your original form of payment. I have processed the credits to go back on your [redacted] account. You should see those credits within 7 business days. Based on the above, Macy's considers this matter closed and resolved. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. I have reached out to the customer and have carefully reviewed all issues that were mentioned in his complaint. I have credited the mattress and advised [redacted] to either donate or destroy as this is our standard protocol. I am...

transferring the merchandise return vouchers back to his original form of payment for the sport coats which was his additional concern. Based on this information and speaking with the customer we are considering this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
November 12, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
        Macys
account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. 
I
apologize for any frustration you may have experienced in trying to resolve
this issue.  The service you describe is
not indicative of the quality customer service we strive to provide.  Macy's expects each facet of its operations
to meet exceedingly high levels of service. 
Your feedback is critical as it assists us in truly understanding our
customer's experiences and directs our attention to areas in which we can
improve our service quality. 
For
clarification, our calls are intended as a courtesy to remind customers of a
recently missed payment, and are also an opportunity to assist our customers
with maintaining a good payment and credit history with us. 
I
reviewed your account and removed the $24.14 late fee and the $2.00 interest
charge as a courtesy to you.  These
adjustments will be reflected in your next billing statement.  As of the date of this letter, your account
balance is $10.56 due by December 4, 2015.
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me
the opportunity to respond.  If I may be
of additional assistance, please call me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:I find it very disturbing that I had to realize this happened and address this issue with you when you apparenlty had knowledge of YOUR error.  You should have been proactive and reached out to the affected customers.  Instead, I suffered anxiety over my credit score dropping from 841 to 707 for this reason soley.  I will be canceling my Macy's credit card now that the issue has been resolved.    
Regards,
[redacted]

Dear [redacted], I am in receipt of complaint ID [redacted] for [redacted]. I have confirmed with [redacted] that all of the issues in her complaint have been resolved to her satisfaction. Based on this information, Macy’s considers this matter to be closed and resolved. Thank...

you Kristin T.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax ###-###-####

December 19, 2017[redacted]Dear [redacted]:I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com. As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns. Please accept my...

sincere apology for the delays you have experienced with your merchandise on your order. Unfortunately, the [redacted] that you selected is currently out of stock, and we are waiting on this merchandise to be delivered directly from the vendor. Regrettably, we encountered a number of postponements from the vendor, which caused your order to cancel. Once the [redacted] is replenished at our warehouse, I will personally call you to place this order for you as a courtesy. Should you have any further questions or concerns, please do not hesitate to contact my office at the number listed below.Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

September 21, 2017[redacted]Revdex.com Cincinnati1E 4th StSuite 600Cincinnati, OH 45202RE: Revdex.com Complaint ID: # [redacted]Dear [redacted]: We are in receipt of Revdex.com Complaint ID# [redacted]. We have reached out to [redacted] and have resolved all matters as expressed in the complaint. We have refunded [redacted] for his gift card and we offer our apologies for the inconvenience. At this time, we consider this issue resolved. Thank you. Sincerely, Carrie R.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   November 30, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   ...

I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration that you may have experienced regarding this issue.   For clarification, our return policy for rug purchases made in the store requires you to contact us within seven (7) days of purchase.  Returns or exchanges can only be accepted at The Fine Rug Gallery at select Macy's stores.  When you contacted us on June 11, 2017, an error occurred when you were advised to contact our online ordering department for a return label and again when a return label was sent to you.    As a result, on November 29, 2017, I requested a credit to your account in the amount of $664.22.  This will result in a credit balance of $27.00, which was due to your payment of $27.00 on July 14, 2017.  In addition, I have cleared our internal records of any delinquency associated with this issue, and I requested that Equifax, Experian, and TransUnion delete any record of this issue from your credit bureau report.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files.  Until then, this letter will serve as confirmation of this request.    [redacted], thank you for bringing this situation to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

P.O. Box 52184   Phoenix, AZ 85072-2184
February 4, 2016
[redacted] 
[redacted]
[redacted] 
Re: Revdex.com Complaint ID #[redacted]
       Macy’s account ending in...

6381
On behalf of Department
Stores National Bank:   
Contact Date with Customer:  February 2,
2016 
Complaint Summary: Ms. [redacted] was unable to
purchase a cosmetics item that was offered as a “doorbuster” (a Smashbox “Try
It Kit”, WebID 1832834).  She drove to
two different stores trying to locate the item, and was unsuccessful.  She would like one of these kits sent to her
as a complimentary gift.
Resolution:  I called and spoke to Ms. [redacted].  I apologized for the inconvenience this
situation may have caused.  Unfortunately,
the item that Ms. [redacted] was looking for is no longer available.  She accepted an adjustment of $25.00 on her Macy’s
account as a resolution to this matter.  This
resolved her complaint. 
[redacted] 
Macy’s Executive Office
###-###-#### Extension
[redacted] 
cc: [redacted], Revdex.com

Macy's has refunded my money so this complaint has been resolved. Thank you for your help!

May 06, 2016  [redacted], We are in receipt of complaint ID #[redacted] regarding the customer being out of return and re-select time frame policy under her worry no more claim. We contacted the customer and extended the offer for 30 days for her to return and re-reselect new furniture....

At this time, Macy's will consider this matter closed. Thanks, Sincerely, Macy's Executive Office ThanksGeeta C. | Omnichannel Presidential CorrespondentPhone: ###-###-#### |  Fax: ###-###-#### | Email:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]  Customer called Revdex.com reporting that he has received another late payment notice from Macy's with the note that his payment was sent to the wrong address. Customer sent the payment to the address provided in Macy's response to his complaint so he is confused and upset that this matter still has not been taken care of. Would appreciate this problem being resolved ASAP.

[redacted]   [redacted]
March 21, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in [redacted]
Dear
[redacted]...

[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I
apologize for any inconvenience you may have experienced.
In
reviewing your request, our records indicate that you experienced some
difficulty in setting up your online access in October, 2015 but were able to
make an $88.37 payment through the online servicing site on October 23,
2015.  The email that you registered for
delivery of your email statement notifications is [email protected].  Please ensure that you have added our email
address to your contact list to prevent future issues when we send you your
statement is ready for viewing notifications. 
Should you need additional assistance, please contact our Technical
Support Team at ###-###-#### and select option 6 when presented with the
available options.  
On
March 7, 2016, I cleared our internal records of the delinquency associated
with this issue, and have requested the credit reporting agencies update their
records and delete any history of delinquency from the time period of January
and February 2016.  Please allow the
agencies approximately seven (7) to ten (10) business days to make the
necessary corrections to update their files. 
This letter will serve as confirmation of this request. 
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

P.O. Box 52184   Phoenix, AZ 85072-2184
January 15, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint ID #[redacted]
and ID #[redacted]
       Macy’s account ending...

in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of Department
Stores National Bank.  We sincerely
regret any misunderstanding you had about the billing statements for the
above-referenced Macy’s account. 
Per
your request, we coded your account as “cease and desist” for all communications
regarding collections on your account and requested you be removed from
receiving collection calls as of the date of this letter. 
Our
records indicate that you registered the account with CheckFree online billing
service and that electronic statements have been sent to the e-mail address [redacted]
since February 9, 2014.  We have no
record of returned or undeliverable emails to this email address and our
records indicate they were received and opened. 
In addition to these email notifications, your Macy’s statements were available
on mycheckfree.com.  Unfortunately, I do
not see a statement request from July, 2015, therefore one was not sent.
We
sent a letter dated October 17, 2015, advising that your statement notification
emails to [redacted] were being returned to us and that we will be
delivering your statements by mail.  In
your complaint, you mentioned the email address had changed and you did not
receive your bills since.  On October 20,
2015, your Macy’s account was changed so that you would receive paper
statements only.  A copy of this letter
is enclosed for reference.
Our records indicate that the billing statement for the period
ending June 9, 2015, had a $69.68 balance, with a $25.00 minimum payment due by
July 9, 2015.  When no payment was
received by this date, your account was charged a $25.00 late fee and $2.00
interest charge in accordance with the terms of the Department Stores National
Bank Credit Card Agreement, resulting in a new balance of $96.68 with a $75.00
minimum payment due by August 9, 2015.  We
received your payment of $69.68 on July 10, 2015, which brought your account to
a current status; however, since the payment was less than the amount due and
was not received by the due date, the account was charged a $35.00 late fee and
$2.00 interest charge.  Your purchases
totaling $53.72 on July 17, 2015, resulted in a new balance of $117.72, with a
minimum payment of $65.32 due by September 9, 2015.  We received your payment of $82.72 on August
20, 2015, leaving a balance of $35.00 on the account.  A $2.00 interest charge was applied resulting
in a new balance of $37.00 with a $27.00 minimum payment due by October 9,
2015.  When no payments were received,
your account continued to be charged late fees and interest, and was reported
as thirty (30) days past due to the credit reporting agencies. It is our policy not to remove any delinquency
from our credit reporting unless it occurred as a result of a billing
error.  As a credit provider, we have an
obligation to accurately report all activity, either favorable or unfavorable,
to the credit reporting agencies.
Although
my review shows that all late fees and interest charges were properly charged
in accordance with the terms of the Department Stores National Bank Credit Card
Agreement, as a courtesy to you, I removed $163.00 in late fees and $12.00 in
interest from the account.  This
adjustment resulted in a credit balance of $82.72 for which I requested a
Credit Balance Refund check be issued and sent to you at the address noted
above. Please allow seven (7) to ten
(10) business days to receive the check.
[redacted],
thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me. 
Sincerely,
Stephanie P.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed Jan. 15, 2016
cc: [redacted], Revdex.com

[redacted]I wanted to let you know that this case against Bloomingdale’s/Macy’s can be closed being that Bloomingdale’s has contacted me directly and my account has been credited accordingly.Thank you and take care  [redacted]