Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I never  a bill for July, 2016. I called your office and no answer. I sent a letter today to your Cincinnati office.  I am so angry at the way I have been treated with your store. I have not been able to use my crd(s) in a year. .  I want a completed explaination. I will not pay any late fees for July and  August which has not been received as well.

Hello, [redacted] covers all third party seller refunds. The AtoZ claim information can be found clearly on [redacted]com which it does state it is covered. In addition, we did contact [redacted] directly and they confirmed the refund. [redacted] also has the ability to track email communication between sellers and buyers and they can also confirm an email was sent to your [redacted] email account.  Please contact [redacted] directly if you need further clarification please contact [redacted] directly as the AtoZ claim has been resolved. [redacted] Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]If Jake Sweeney go above and beyond on behalf of the customer. Those warranties that was offered me on 4/30/2016, would have been offered as three separate warranties not two. What was offered:          extended warranty  $3292.00,            sweeney shield       $2194.00The actual offered:1 extended warranty     $3292.00, 2. tire coverage            $1295.00  3. sweeney shield           $899.00 Why wouldn’t Jake Sweeney Chevrolet offered these warranties as three separate warranties?1.Because nobody in the right mine would say ‘I will take the paint coverage for $900.00.’Especially, if it, supposedly already on there.2.You can't return it as two set.3. don't even cover rock damage.4. I had the same thing done to an different car. they at least had the decency to take the car away.5. it was a piece of Shield alright. from your mine eye.If Jake Sweeney go above and beyond on behalf of the customer.why did the ‘$3292.00 extended warranty,’ only net me 29,131 miles for 5 years! (12,000 mile was under certified preowned vehicle)why? Why? I still have the paperwork. Jake Sweeney, Certainly was going above and beyond on behalf something, not me. If Jake Sweeney go above and beyond on behalf of the customer.Why did Jake Sweeney Not send me back $5550.00 on 6/8/2016. But Conveniently left out $363.09.Was $363.09 not my money also, did it not belongs to me. did I really have ask for my own money back, again! What if, I hadn't ask? Base on past experience from 4/30/16 and on, I expected this to happened.Can I really say with a straight face, that Jake Sweeney was looking out for me, the customer, in this regard?Now let's talk about, money lost (At this time Jake Sweeney has already lost a net total of 63.09 in canceling the products that Mr [redacted] accepted at the time of delivery.)I bought a $20,000 Car! You tired a stick me with $5872.00 in what I perceive as worthless warranties, at the time of purchase. (29,131 miles for 5 years!) don't get it mixed up. I have the paperwork, don't forget that.Because this car is a certified preowned vehicle, I have a two year free Oil Change at Jake Sweeney Chevrolet, and also I have 1 year 12,000 warranty coverage at Jake Sweeney ChevroletBased on my experience at Jake Sweeney Chevrolet. I wouldn’t bring this car back here to get wash, let alone for something necessary. I won't get the time or money back that I had invested in this headache. Over a month and  countingI talk to other establishment concerning this process. Didn't take no time to get the money from the bank. $363.09 is not returned as of yet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   December 26, 2017  [redacted] Re:  Revdex.com Complaint ID #[redacted]        Store Experience Dear [redacted]: ...

 I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Thank you for your courtesy during our phone conversation on December 19, 2017.  Please accept my sincere apology for any inconvenience you may have experienced with respect to the merchandise you attempted to return to Macy's [redacted].   As I explained, fine jewelry purchased in a Macy's store must be returned to a store for exchange or refund within 30 days of purchase in saleable condition with the original packaging and tags attached.  My research found the Jewelry Manager reviewed your bracelet and determined that it was no longer in saleable condition and there was no tag attached.  In addition, you were offered the “Worry No More” protection plan at the time of purchase, which you declined.  The product was not defective when purchased, and we have not received any complaints on similar items from other customers.  Because of these reasons, they declined to return or exchange the item, as is consistent with our policy.   [redacted], while I can certainly understand your frustration surrounding these events, we must adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment.  If I can be of further assistance, please contact me at the telephone number listed below. Sincerely,   Rhea B.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

[redacted]   [redacted] September 16, 2016 [redacted]
 Re: State of [redacted] Department of Consumer Protection Case File [redacted]      Revdex.com Complaint ID [redacted]      Macy's accounts ending in [redacted] and [redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to us by the State of [redacted] Department of Consumer Protection and the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank. Thank you for your payment in the amount of $146.81, which posted to your account on September 9, 2016, to the account ending in [redacted].  The current balance of this account is $4,483.28, which includes your Special Event purchase from January 2015.  Federal regulations control how payments are applied to your account.  First, your minimum payment due is taken from your payment.  Then, any remaining amount is applied to the balance with the highest Annual Percentage Rate (APR).  Applying this regulation to your account, you had a minimum payment due in the amount of $146.81, on or before September 22, 2016.  Due to the APR rate being the highest on this Special Event account ending in [redacted], any excess payment would remain on this account.  The balance on the account after this payment is $4,483.28.  An interest fee in the amount of $99.81, accrued to the account on August 26, 2016.  We offer the option to allocate your payments between your different account types, however, your minimum payments due must be satisfied of the highest interest bearing account type first before any excess of the minimum payment due can be allocated.  To reallocate your payments, you would need to contact Macy's Customer Service after your payment has posted to your account.   In regards to your Macy's account ending in [redacted], we received your payment in the amount of $32.54, which posted to your account on September 5, 2016.  As of today's date the balance on the account is $999.74, with a minimum payment due by October 8, 2016, in the amount of $30.62.  This account is $99.74, over the allotted credit limit of $900.00.  I have enclosed your most recent statements of both of your account types for your records.  I confirmed that your statements were successfully sent out for both of your account types, and we have not received any return mail for the United States Postal Service.  Additionally, your accounts are not coded to receive electronic statements through an online profile.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance on a different matter, please do not hesitate to contact me at the telephone number listed below.  Sincerely, Ebony M.Macy's Executive Office###-###-#### Extension [redacted] Enclosures cc: [redacted], **. Department of Consumer Protection      [redacted], Revdex.com

November 22, 2016   [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s Day Parade Seating   Dear [redacted]:   I am in receipt of your complaint filed with the Better...

Business Bureau, which was forwarded to Macy’s Executive Office.  As a liaison of this office, I was asked to review and respond to your concerns. Though I was unsuccessful in reaching you by phone on November 10, 2016, I wanted to sincerely apologize for any inconvenience this matter may have caused you.   The lack of a prompt response is very disappointing.  The service that you described is not indicative of the quality customer service that we strive to provide.  As customer service is integral to the success of our business, it is always a concern when one customer is not satisfied with the level of service we have extended.  It appears that we may have fallen short of our goal and I thank you for bringing this matter to our attention.   In researching your inquiry, I confirmed that the previous non-profit organization formerly known as [redacted] has recently had a change in management.  It has been brought to my attention that the organization is still up and running, under the name of [redacted]).  I was able to touch base with management of the organization and have been provided a contact number in which they can be reached.    You can reach a member of the [redacted] at the telephone number, ###-###-####.  I was also successful in hearing back from an associate with the [redacted] organization, through the following email address, [redacted].   Please be assured that I have reached out to the appropriate management regarding our Macy’s Day Parade website, so that this information can also be updated.  I would like to personally and sincerely thank you for bring this matter to our attention.  Under separate cover, and as a gesture of goodwill, I have mailed two (2) $25.00 Macy’s Money certificates, , which can be used in any of our store locations.  As a native [redacted], I can personally relate to the joy and excitement one feels when attending this annual parade.  I hope that you and your family truly enjoy this year’s line up as well as the holiday season.  If I may be of further assistance please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office
[redacted]   cc: [redacted], Revdex.com

May 25, 2017  [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who had an issue with her outdoor dining table. We contacted the customer and approved to replace the table as an accommodation.  At this time, Macy's will consider this matter...

closed. Sincerely, Macy's Executive Office

December 15, 2015
[redacted],
We
are in receipt of complaint ID #[redacted] regarding the customer's furniture
replacement issue through [redacted]. We contacted the customer and were advised
by him that the issue had been resolved with [redacted] and they were approved for
the...

replacement of his damaged furniture. At this time, Macy's will consider
this matter closed.
Thanks,
Macy's
Executive Office

October 25, 2016   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the...

Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    I was disappointed to read about your experience with the customer service representatives you mentioned in your complaint.  As a company committed to outstanding service, I assure you that we do not condone or tolerate this behavior.  I have forwarded your concerns to the appropriate parties so that they may address this matter directly.  Please accept my apology for any inconvenience this matter may have caused you and for not receiving a return call as promised by the associate you referenced speaking with.   In reviewing your account, there was a returned payment on February 11, 2016, for $27.00 that was submitted as an online payment with a bank account that was closed.  As a result, a $27.00 return check fee was incurred, which you paid on March 6, 2016.  I confirmed that we received payment on June 15, 2016, and June 19, 2016, for a total of $57.79 which was less than the minimum amount due of $71.79.  I regret that you were provided an incorrect amount to bring your account current.  Due to this associate error, your account incurred a late fee in the amount of $27.00, which was removed on August 13, 2016.  For the billing statement period ending September 11, 2016, the minimum payment due was $100.80; however, the payment received was for $39.00 on September 8, 2016, which caused an additional late fee to accrue.   As of October 8, 2016, late fees totaling $188.13 have been removed, bringing your unpaid balance to $461.38 with a minimum payment of $68.68 due by November 8, 2016 (which includes your payment for October 2016 that was not received).  Your account is currently past due as of October 9, 2016, and late fees will apply if the minimum amount due is not received by November 8, 2016.   Additionally, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted] and [redacted] update their records and delete any history of delinquency for the time period of May 2016 through October 2016 on your account from your credit report.  Please allow the agencies thirty (30) days to update their records.  Until then, this letter will serve as confirmation of this request.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Manager, Credit Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.I am sorry to hear that you are not satisfied with your Dovewood dining room set. Our records...

indicate that a service technician repaired the chair. If the repairs have not solved the issue, we will be happy to exchange your chair for a new one. However, as the set is still current and has not been deemed defective, we are unable to approve a return. Please respond and let us know how you would like to proceed with the chair. Macy's has a preference period of 3 days from the original delivery date where you can return the merchandise with a 15% restocking fee. Unfortunately, this merchandise has been in your home too long for us to approve a preference return.  Sincerely,Jennifer C.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   This issue has not been resolved.  Macy’s sent the invoice to an address that does not exist.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Again, they are trying to blame me instead of focusing on core issues, 1) I didn't receive any emails, they mentioned I opened statement, where I opened and when ?. My [redacted] credit score is 803, so if I opened the statement, why I didn't pay $21 ?, the issue is I didn't receive any emails, more over after few weeks, I was talking to their customer service to late fee issues, they told me to wait till they reverse the complete fee.2) Reg. Collection call - I didn't receive any voice message, if they really want to talk to customer they should have left voice message but I didn't get any, I am ready to show all proof. 3) They mentioned, "It is not part of our standard procedure to transfer to a Supervisor", before closing the account, I asked for a chance to talk to supervisor, he closed immediately without giving enough time. 4) My intention is not argue or raise question, I was very depressed and this should not happen to anyone, I spend too much time in talking to customer service, no one understand, they don't have track of what was discussed before, moreover, I already captured video of how macys.com payment site reacts, I am new to US and I am paying all bills correctly without any issues so far, they can check my credit history, my humble request is to, they should review all records of what was happened, what I talked, what I typed, if they do that, it will clearly tells the truth. Finally, my intention is not to skip payment of $21. They should consider and understand my whole situation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hated to have had to take this step in order to get my issue resolved, but am satisfied with the response. 
Regards,
[redacted]

November
6, 2015
[redacted]
[redacted]
[redacted]
[redacted],
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s [redacted] account ending
in [redacted]
Dear [redacted]:
I
am in receipt of...

your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
I intended to discuss this matter with you personally; however, my
attempt to reach you was unsuccessful. 
We sincerely regret any frustration you may have been
caused regarding the unauthorized airline purchases on your Macy’s American
Express account, and for the problems you encountered while attempting to
resolve this matter.  We take every
complaint very seriously and request that customers allow sixty (60) days after
a Statement of Fraud is received for us to investigate a disputed amount on
their billing statement.  While billing
statements are mailed each month showing the Total Balance Due on your account,
payment on the disputed amount is not required until our inquiry is concluded.
Our macys.com website was recently redesigned and
underwent a scheduled credit system update for the Macy's credit card
accounts.  Please accept my personal apology
for any frustration or inconvenience this may have caused you when we were
unable to perform the necessary review and processing of your payment during
that time, and for the problems you encountered while attempting to access your
account on-line.  Be assured we are
working diligently to resolve these issues.
Upon review, I found that we removed the fraudulent
purchases in the amount of $2,266.74 on October 23, 2015.  We also removed $215.28 in accumulated fees
for interest charges, international charges and a return check fee.  These adjustments will appear on your
November 2015 billing statement. 
Additionally, no derogatory information was reported to the credit
reporting agencies regarding this situation. 
[redacted], if you have any questions or if I may be of
any further assistance, do not hesitate to call me directly at the telephone
number listed below. 
Sincerely,
[redacted] Randi P.
Macy’s Executive Liaison
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

[redacted]Cincinnati Revdex.com1 E Fourth StSte 600Cincinnati, OH
45202Dear [redacted]: I am in receipt of [redacted]
complaint, ID [redacted]. As a representative of Macy's Executive Office, I was
asked to review her complaint. [redacted] was concerned that she had not received
her return credit in...

the amount of $31.88. Upon review, the credit was processed
previously, and when I contacted [redacted], she confirmed that the credit has
been applied to her account.As an accommodation for the delay in the
return credit, I sent [redacted] a gift card that she can use online or in any
Macy's store.Based on the above, Macy's considers this matter resolved
and closed satisfactorily. Sincerely,Colette
O.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
  
 
 
September 11, 2015
 
 
[redacted]
[redacted]
[redacted], **  [redacted]
 
Re:   Revdex.com Complaint ID [redacted]
 
Dear [redacted]:
 
We are in receipt of your
most recent complaint filed with the Revdex.com that was    forwarded to Macy’s Executive Office for
review.  As a liaison in that office, I
was again asked to respond, but please be advised that our position as outlined
to you in my previous responses has not changed.
 
You are correct in your
assertion that gift cards can be sold. 
Therefore, please provide to me a copy of the front and back of the
actual, physical gift cards you have in your possession that you used for the
online order and I will be happy to reinvestigate your claim.  Otherwise, you will need to seek recompense
from the entities from whom you obtained gift card “numbers.”
 
Sincerely,
 
 
 
Carrie W.
Macy’s Executive Office
###-###-####  Extension [redacted]
 
cc:  [redacted], Revdex.com

Dear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have, however, left her several messages regarding her concerns. To...

date, I have not had a response back from [redacted].Based on the above, Macy's considers this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]