Majestic Movers and Storage

Complaint: 12298911
I am responding to this response because: I understand that quotes over the phone are necessarily limited and are subject to change. It's the job of the sales staff to explain all of this well before any decisions are...

made, not the poor movers who show up late on the scheduled date of the move. It's kind of a dick move to expect us to shuffle our whole cross-country relocation around on a Saturday when our landlord expects us to move out on that Monday. We were never explained the whole cubit foot issue. Again, totally quotes being subject to change is understandable, but this variance definitely caught us blindsided. We would not have gone with your company if we had known that the variance would be so great. We signed the contract because the movers were there and we were being essentially evicted in 2 days, as the landlord found a new tenant. At this point, you have our stuff. We are basically at your mercy. Throwing the contract in our face is pretty insensitive, given the circumstances. Your response also does nothing to address the fact that Max [redacted] specifically promised my wife that we would be having our stuff stored in California, not on the East Coast. This was a specific request. When told that they were going to store our stuff on the East Coast, we initially passed. We only went with Majestic Movers It also does not address the fact that the delivery guys came 2 hours late and imperiled our security deposit with regards to using our moving elevator. It doesn't address the fact that the movers were given the wrong address and that the contract misspells my wife's name even though she corrected them (just as evidence of carelessness). It doesn't address the fact that we called three days in a row to help avoid this mess and nobody cared. It doesn't address the fact that the customer service lady refused to talk to my wife when we tried to explain the situation. Also, we gave the movers the checks already, the amount that they asked for. I'm not sure what Majestic Movers wants from us in order to move our stuff. I'm sorry if I come across as frustrated. The both of us called multiple times on multiple days trying to make this move as smooth as possible and we were brushed aside. On the day of the move, the customer service department was so dismissive! None of the problems were unavoidable. They all could have been avoided with better communication and more responsiveness from Majestic Movers.
Sincerely,
Mohammad [redacted]

Dear Consumer,Unfortunately We do not give refunds for deposits that are placed to move your items. You cancelled the move. This is on the contract as well.

Dear Consumer,   Per the contract we do have up to 21 business days to deliver. However we will be there for delivery today before 5pm. Thank you

Dear Revdex.com,   Majestic movers went to deliver the consumers house hold goods and was not ready for delivery. He has a first available delivery date of May 13th, 2017. From the first available delivery date that the consumer was ready is when the delivery window starts which is made on a...

flexible basis with an estimated arrival time up to 21 business days per the customers first available delivery date (ready date). How ever the consumer is being delivered today May 26th, 2017. We are still between our contract and delivering the consumer before the 21 day window.

Dear Consumer,    I have looked over the paper work. The first date that your available starts the delivery window. We have up to 21 business days to deliver your items.

Dear Revdex.com,  The consumer signed a contract stating that they were aware of the delivery time frame up to 21 business days.

Dear Consumer,  Majestic Movers apologizes for the inconvenience during your move.  All long distance deliveries are made on a flexible basis with an estimated arrival time up to 21 business days per the consumers first available delivery date. However I am aware that your items have...

been delivered. We sincerely apologize for any inconvenience.

Dear Consumer,  Majestic Movers apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time of your pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. The shuttle truck is used at the time of pick up or time of delivery when the tractor trailers are not accessible in the area due to weight, and height limits. I will make sure that I handle everything accordingly within the company to assure that it will not happen again.

Dear Consumer,  We have spoke with your wife to resolve this issue internally. She will pay the balance at delivery of $793.65 in cash or a US Postal Money Order.

Dear Consumer, Majestic Movers apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work,I do see that there was an overload of cubic feet at the time of your...

pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. However, in regards to your delivery the first available date is when the delivery window of 21 business days is put in place. We are still within our window and I will contact dispatch to further inform them of your concerns.

Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted]@gmail.com] Sent: Tuesday, August 08, 2017 10:12 AM To: Able Moving and Storage <[email protected]>; [redacted] <[redacted]@gmail.com>; Revdex.com Info <[email protected]> Subject: Fwd: Great News!! Your shipment is on the way!!   Good morning,   We have still not heard anything from anybody on Majestic Movers Company Invoice/Job # [redacted].   Would you please respond to our email or call us at [redacted] or [redacted].  We would like to know where are belongings are for pick-up by us personally or when they will be delivered.  I have also left a phone message.  We have still not heard from a driver even though we received the email on August 1st and a few days before that.  Please advise the status.   Thank you
Sincerely,
[redacted]

Dear Consumer,    We are looking to get your things delivered to you. How ever we do need a payment before we do so. Per the contract we have the right to collect up to 100% of the balance before the delivery of your goods. That is not what we are asking. Once payment is received we will...

than ship your goods out for delivery.

Dear Consumer,  From reading over your profile you advised a customer service rep that your first available date for delivery was Thursday the 6th. That's when the window will start for your delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Consumer,    Your belongings have left the warehouse and should be there within 1-5 business days. Please call the office if you have any further questions. Thank you

Dear Consumer,Majestic Movers apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet providedby the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time of your pick...

up. Your estimate was taken overthe phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. Per the contract based on the first available date that your ready to receieve delivery is when the window of 21 business days begins. Your items have been placed on the truck to deliver around 08/18. Please allow a few more days for the driver to get there he is doing other deliveries as well.

Dear Consumer,   I will contact [redacted] and advise them of the payments that we have so that we can resolve this issue for you immediately . Once I speak with them I will contact you directly.  Thank you

Dear Consumer,    From over looking your paper work I see that you provided your sales rep with 601 cubic feet based on the items that were given. When the foreman arrived their was an over load of 399 cubic feet that was not provided to us prior to pick up. You had the option to take...

what was up to 601 cubic feet and decide whether or not you would like to take the remaining cubic feet. Per the contract the estimate is binding and guaranteed based off of 601 cubic feet.  Also your delivery window is from the first date that your available to receive shipment which is on the contract as well.

Dear Consumer,  Majestic Movers apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time of your pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. Majestic Movers will look over your signed contract at the time of pick up as well as the phone estimate and will come to a decision for the cost of your settlement. Majestic Movers will be in contact with you please allow up to 2-5 business days to receive any information.   Thank you kindly  Majestic Movers and Storage

Dear Consumer,  Majestic Movers apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time of...

your pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. Majestic Movers will look over your signed contract at the time of pick up as well as the phone estimate and will come to a decision for the cost of your settlement. Majestic Movers will be in contact with you please allow up to 2-5 business days to receive any information.   Thank you kindly  Majestic Movers and Storage