ManVenture Outpost

UPS lost in transit, refund was issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have reviewed my credit card statements from September through December and there are no credits to my account besides my regular paymentsI did recently get a new card issued to me for that account, so I wonder if it was during that time that they tried to credit itI can give the new credit card info if needed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Refund has never been completed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All of this could have been avoided if they communicated the correct status, tracking number, and responded to email Regards, [redacted]

Refund was sent months ago

We recalled the package and issued a full refund for the misunderstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We have not received any emails from this customer period regarding this order We will contact him directly

I ordered a holster and they sent the wrong item (Order # [redacted] , 10/26/16) Their contact page in non-existent I filled out their return request page for exchange; it said request would be processed in days Over months later and still no contact Wished I had looked at reviews before ordering

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business's suggestion that I call my credit card company to ask for a "chargeback" is not a credible nor a possible request Merchant must initiate refund I am beginning to feel MVO is trying all avenues to avoid refunding me for the returned product Regards, [redacted]

FALSE! The refund was already issued, but as PREVIOUSLY advised it can take up to business days

I recieved what I had order but decided to return it Good luck getting a hold of someone E-mails are "undeliverable" and phone is a constant busy signal WIll try a stop payment next and see how they respond to that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

It can take several days depending on your bank, but it was sent back to your original cardTHANKS!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I emailed MVO on 3/3/3/3/and 3/before filing this complaintEmailed again on 3/and 4/On 4/I suggested I may need to file in small claims courtSuddenly I received a response on 4/saying my emails had been spammed, even though they tell their customers to check their spam folder, and asked if I had contacted UPSI responded on 4/saying per their website I was to contact them asap and they would process the return/refundI asked what I should do at this pointNo answerOn 4/I contacted UPS and they told me they were not responsible due to a contract they have with our local post office for deliveryI replied to MVO again and let them know what UPS told me and again said maybe I need to file a claim to get this taken care ofMentioning small claims court must trigger their email because I quickly received a response saying "What!? We filed the claim with their distributor and a replacement is processing4/I emailed and asked when could we expect the replacement4/I emailed and asked for an update4/I emailed and asked for an updateOn 4/the response I received was "We are waiting on UPS to inspect and issue credit to the one you have, as stated previously, a replacement is already\y processing and should ship out today." This is not true as they have never mentioned anything about UPS except when they asked me if I contacted themI emailed again on 4/asking again for the status but have not heard anything yetI have emails to back up everything I have documentedEven though MVO has conducted business as they have, my husband still wants the replacement and I told MVO he needs this by 4/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Refund has never been completed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey said they would cancel the order and provide a refund but have not refunded any money to me nor contacted me on details of the refund Regards, [redacted]

Refund was sent back to the card customer used for purchase I have no idea if it was a bank card or discover

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

refund received