Mark-Taylor Residential Inc.

Mar Taylor is forcing its residents to pay $29.99 a month for trash pick up service at your front door. This is a scam. Some single people only generate 1 bag of trash maybe in a week. Why pay someone over $250 a year to walk your trash to a dumpster. It makes no sense. If Mark Taylor is forcing this onto over 18,000 rental units , that’s over $500,000 a year to carry your trash to a dumpster. This shouldn’t be a forced service. It should be voluntary and as a consumer I should have a choice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The maintenance was finally completed on April 23rd (days from when the maintenance request was submitted) and I thank the apartment's for finally completing thatHowever the second part of my complaint was not resolved, due to not receiving the proper service that I pay for monthly, I would like a reduction taken off next months rent Regards, [redacted]

RE: ID# [redacted] - [redacted] To Whom It May Concern: Documentation (final account statement, resident ledger, notification letters sent in & 2012, notice to vacate letter, and final water bill) supporting the balance due was emailed to Mr [redacted] today, January 8th, Our records indicate the last payment received for Mr [redacted] ’s account was on 5/9/The total did not cover the following month’s prorated rentResponsibility of rent through June 9th is acknowledged in the complaint and on the notice to vacate letterAs mentioned in the email to Mr [redacted] , if he believes there is a missing payment, I am more than happy to review his account if I’m provided supportive documentation Dan Regan l Director of Collections [redacted] *** l [redacted] AZ ***T ###-###-#### l F ###-###-#### [redacted] l [redacted]

[redacted] Phoenix, AZ Re: La’Tekqua [redacted] CIC 14-07514Dear Sir or Madam: This office represents Mark Taylor Residential, Inc(“Mark-Taylor”) and I am responding to the consumer complaint filed by Ms [redacted] at their requestWe appreciate the opportunity to explain what happenedAs we understand her complaint, Ms [redacted] is complaining that management failed to advise her of the correct rent for her apartment and/or misled her with respect to the rental amountShe further alleges that management failed and refused to refund her application feesThose statements are incorrect.Our records reflect that Ms [redacted] visited The District at Mountain Vista (“The District”), a Mark-Taylor community, on June 10, and toured the propertyAt that time she told staff that she was looking to rent a one-bedroom apartment as soon as possible, as she was starting law school in PhoenixDuring that visit Ms [redacted] was given a base rent for the apartment and staff explained to her that deposits and fees would vary depending upon her credit ratingMs [redacted] indicated that she understood and would get back to staffAt 1:a.mthe next day, Ms [redacted] submitted an application online, and indicated that she wanted The District to reserve apartment #for herStaff responded online at 10:a.mthe same day and told her that to hold the apartment she needed to submit administrative and application fees so that they could run her creditThese fees included $as a refundable administrative fee and a $non-refundable application feeAt the same time staff also mailed her a deposit agreement that included information about the qualifying criteria for The DistrictThose qualifying criteria clearly explained that security deposits and rental amounts were based on an applicant’s credit scoreSpecifically they showed: Ms [redacted] submitted her application fee and administrative fee on June 11, 2014, before she received the deposit agreement showing the deposit and rental amountsThe District ran Ms [redacted] application through their credit-screening agency the same dayHer credit score was 5.9; therefore her application was accepted only upon payment of a higher surety bond or deposit and additional rent of $per monthAs set out above this is consistent with The District’s practice of basing a tenant’s rent and security deposit upon the results of the applicant’s credit scoreMs [redacted] appears to have understood staff’s explanation that her security deposit would increase if her credit score was below standard but did not understand how her credit score would also affect her rental amounts Management regrets that Ms [redacted] did not understand the second part of this processOn June 11, staff contacted Ms [redacted] and informed her that her application had been approved, with conditions, and advised her of those conditionsMs [redacted] was unhappy with the information that her rent was higher than she had anticipated and cancelled her applicationAt that time management refunded to her the refundable administrative fee that she had submitted, but retained the non-refundable application feeFollowing further conversations with Ms [redacted] , management agreed to refund the non-refundable application fee as well and that was done on July 1, This complaint followed.We are attaching copies of Ms [redacted] Visitor Card, the standard deposit agreement, and Ms [redacted] credit scoreIf you have any additional questions about this matter please feel free to contact me at any timeMost sincerely, Judy D [redacted] P***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] [redacted]

We live at a place called villas at san do radon owned by mark taylor residential inc all happy faces when you walk throughout the door but be for warned as soon as they get you in after getting settled with the expense of moving ,packing,planning,get kids in schoolThey go and raise the rent by more than 10% What a rip off to say the leastthen there is the aftermath of cleaning charges that will happen when your goneBogus carpet cleaning charges to un cleaned stove or dish washer especially the one in Oro valley ran by "Elena", and "shana" and the maintenence crew Tony and kenny keep an eye out every move you make and go rat you out Stay clear of this lion in a kitten's outfit worst mistake I ever made was coming to "Villas at San dorado" in Oro valley big phony front they put on B E W A R E

For today’s luxury residential development, services likethe ‘valet waste’ trash removal are necessary for a number of reasonsBoth theTown and developer have a mutual desire to become more eco-friendly and improvethe living environment within a community like thisThe intent is to lower thenumber of on-site large trash receptacles (the kind that require weekly largetruck removal, can become a visual or odorous offense of not diligentlymaintained, and which can become a noise nuisance depending on the hours ofcollection)The site plan was developed from the onset to replace areas thatpreviously would have been used for extra receptacles with things like naturalopen spaceWe have employed similar ‘valet waste’ services at many of our residentialcommunities across [redacted] over the last five years and the resident responsehas been overwhelmingly positive.Without uniform participation from all residents, theeffectiveness of this service is nullifiedIf some residents were haulinggarbage down flights of stairs, leaving unusual types of trash at receptacles(furniture, auto waste, etc.), or opening receptacle gates/lids at odd hours ofthe night; the antiquated way of apartment trash collection it diminishes theliving environment for the entire communityA service like this improves theliving environment for all residents, whether their apartment is located farfrom or near to one of the, now fewer, receptacles.For that reason, services like this are not optional torenters, but rather they are demanded at luxury communitiesThey should be viewedas “part of the monthly cost” in the same way other luxury features such as granitecountertops, stainless appliances, kitchen islands, plank flooring, attachedgarages, etcare.We take this particular complaint very seriously and internallyhave routed the resolution up through our asset management teamOur on-siteteam has had in depth discussions with the resident and is working continuallyto resolveThe service provider has been instructed show us visualdocumentation of the consistent collection for this resident and we will nottolerate anything less until we are 100% certain no mistakes are being madeWehave a duty to this particular resident, as well as all of our residents, toensure all luxury services they demand are up to their standards

BEWARE...I lived at Arboretum 3-yrsComplained of drugs a lot, which they have u sign form sayin they not tolleratedNothing doneTold to make report w police and get them copy, costs $ea Afer a year I received a letter from them saying I owe them moneyThen every monthsevery time...I thought it was resolved.NOW they say the dont have the move in\move out sheet that would prove im right! Only thing they say is in my file is a form I have never seen!

April 17, 2015Dispute ResolutionRevdex.com Serving Central, Northern and Western ArizonaN12th St.Phoenix, AZ 85014Via email: [email protected]: # [redacted] To whom it may concern:We are in receipt of your correspondence of April 1stFirst of all, we’re very happy that [redacted] was a place the resident called home Secondly, I apologize that this response may appear to be late, but I didn’t receive it until April 13th, and our goal is to address these types of concerns as soon as possible So I hope this sufficesAs explained in the statement of the problem, the former resident has requested modocumentsAll modocuments were sent, as an attached email correspondenceIn regards to the disputed utility billing, the amount received by the office was from January 1st-15thThe final utility bill is from the 16th to the resident’s final day in possession of the apartment, January 31thThe carpet was damaged during the resident’s time in possession of the apartment, and was new when the resident took occupancyDocumentation to this effect was providedThe only item listed on the resident’s modocumentation was a reference to the carpet’s frayed edges, which was a result of the installation of the new carpetingI trust that this clarification will end the dispute in this caseBest regards, [redacted] Community Manager [redacted]

I have lived in my apartment since April Since April, I have had to call the maintenance team to my unit timesFor not living in the apartments for even months, I find this a little disturbingI am being charged 1485/month, which I am well aware I signed the lease for, but asking for help or assistance from the Property Manager, Ingrid, I got no helpI called multiple times to Corporate office to speak with Jay and had no response backI am beyond frustrated for the fact that I spend nearly twice as much as other people for a bedroom apartment and everything is falling apartNone of these repairs are at the fault of my ownI tried to get this resolved and the Manager has told me there is nothing that they can doI am very frustrated and would like to work with this apartment complex but no one is willing to work with meThe only offer they have given me for this inconvenience of having the maintenance team to my unit times is an air filter change, which I am fully capable of doing myselfI would NEVER recommend anyone to ever move into these apartments, or any other Mark Taylor Apartments

The lack of our completeing the Service work on this Apartment is correct The issue was that when the first part of the service request was completed, our team did not put anything on the request that would indicate that we needed to go back and touch up with paint in the areas that had been worked on, this is not our pracrtice We pride our selves in customer service and to do every job to a high level of completion

To whom it may concern, Again we would like to extend our apologies in regards to your initial complaintBecause of the length of time the work order did not get completed, we will be giving you a $credit off May’s rent for any inconvinience this may have causedHere at The [redacted] , have an open door policy for any complaints or suggestions you may have and are more than willing to meet with you in person to discuss such matter Thank you, [redacted] Community Manager

Was told incorrect information at move in. They never showed us the actual apartment we would be living in, told us that it was exactly the same as the model they showed us which was not true. Carpet stains started coming out after a couple days of living there, at move out they sent us a bill to replace them. We tried to explain it wasnt us they didnt care and sent it to collections. They never once cleaned outside the apartemtn or on stairs. There were christmas tree needles all over the stairs in June from December.. and they wonder why carpets are so dirty. Apartment was extremely load, right next to a main road and the cheap windows didnt absorb any of the sound. That is why they didnt show us the apartmetn prior to move in because they didnt want us to hear it beacuse then we wouldnt have rented there. They said that it was very quiet. We were told we would meet with the manager after move in to go over lease, never happened and we never received a copy of the lease. Overall crappy experience and obviously im not the only one.

Mark-Taylor is a reputable company with ethical business practicesAs such, [redacted] management has reviewed the complaint and responds as follows: sans-serif;">The resident was not charged, nor did he pay a $pet deposit, therefore it cannot be used to cover the pet damageMonthly pet rent is not a deposit and cannot be applied to damages Management did remove a $charge for stretching the carpet which was included in the final account statement in errorThe remaining carpet cleaning charge of $will be further reduced by $for the standard steam cleaningThe resident will be responsible for the $pet stain treatment as the charge simply covers the expense to [redacted] for removing pet stains from the carpet Water is metered at [redacted] Each unit has a water meter which calculates the amount of water usedThe resident called in a service request for a "running" toilet on May 31, 2012, following the receipt of a higher than usual water billThe service department repaired the toilet the same day The resident called in another service request on July 7, asking for an inspection for leaks due to a high water billThe service department found a leaking toilet and the repair was made on July 8, Management has explained the water metering system to the resident and the direct relation of the service requests to the higher water usage preceding the repairs Mark-Taylor Residential looks forward to a timely resolution for all parties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First, the information that I received regarding the previous unit was confirmed by [redacted] The previous resident hung himself in the bedroom closetThe only inaccurate information was that the neighbor thought it was the bathroomPeople pass away all the time; I volunteer for hospice and I'm around death all the timeHowever, this man committed suicide and I was uncomfortable with the violent act that happened in my closetRegardless of whether or not someone lived there after this man killed himself is irrelevant and I'm unsure why [redacted] references thisDeducting anything from funds on file other than a security deposit is not allowedI have yet to receive the final bill of $for the final water billEach bill was approximately $80-$per month for a one bedroom, one bathroom unit with one residentThe final bill went to $and I never received the actual billThere are over residents in this community that have confirmed they too have the same issue with the water bill and the community is simply sweeping this under the rug hoping no one else brings this upIn regards to the rent check, I never gave any authorization whatsoever to cash that checkI was assured multiple times that the check would be handed back to me once the check from corporate came inI did not decline a check from the office - I do not work close by and could not get to the office before the office closedThat was my exact response to this office yet they seem to misconstrue words to better their position.I have yet to receive an acknowledgement of the many lies from this office nor an apology from anyone regarding the additional stress and frustrations all of this has causedDue to the undisclosed material defects, this office is in non-compliance and further complaints to the [redacted] will be madeA one time concession for $is not what I am looking forI am looking for what is owed on the water bill and acknowledgement of the issues Regards, [redacted] ***

To whom it may concern, 7/18/ [redacted] was a resident at Onnix from 8/1/through 9/11/He did not turn in his key, thereby returning possession of the apartment to our management staff on his committed date of August 31, The final charges to his account are for: Additional days of occupancy Key charges Utilities Cleaning Because we did not get possession of the apartment on the pre-established date of August 31, nor did we receive the keys, Mr***’s complaint is without meritThe documentation attached clearly outlines these charges and all of this information was provided to the residentWe did offer to reduce the total amount owed by 30% and have not received a response from Mr***At this point we are willing to reduce the charges by 50% Please let me know if you need anything additional from me Respectfully, Carolyn P [redacted] Onnix Community Manager [redacted] ###-###-####

I have lived year in one of Mark-Taylor's property - The Dakota at McDowell Mountain Ranch in Scottsdale AZ
Let me tell youHorrible companyRun awayBesides the units being in an urgent remodeling need the company is not honest in dealing with their clients and customersAfter I moved out I received the final bill charging me $ for an alleged garbage can disappearance(??)ReallyI left the unit the same way that I got and an inspection was done on the way outThe garbage can was there when I left and this dishonest company don't careNever been late with the rent, even not agreeing with the charge I paidPLEASE BE AWARESTAY AWAY

I moved into Redstone at Santan Village apartments into a two bedroom apartment that I 'm paying 1359/month for Due to the horrible construction of this development my wife and I have to sleep in our step children's bedroom We are completely unable to use our master bedroom due to the heat in the room The air conditioner is so bad that it can't get air to our bedroom The rest of the apartment is around degrees but the bedroom is reading degrees and its not even summer! So we are paying for a bedroom apartment but getting a bedroom apartmentThe management is absolutely horrible and will try to harass you without leaving a voicemail etc so you can't use it against them This has truly been a horrific experience and I want out of our lease due to the harassment

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedPlease have *** *** contact me for payment.
Regards,*** ***

To whom it may concern,
I do not accept this response even though the Mark-Taylor are now willing to reduce the charges by 50% because I cannot deny what I have already doneI have told Ms S***, an agent of Mark-Taylor, my standpoint and defense when she were willing to give me a 30% reduction by email on June I have argued for this final bill with Mark-Taylor for months, that is why I have to ask Revdex.com for the helpThe reason why Mark-Taylor wanted to charge me totally $because they thought that I did not notified them and returned keys when I moved outIn Ms S***'s email, she told me that there was a notice that states "the resident has been absent from the Leased Premises without notice to the landlord"I want to declare again here that I definitely did return the keys and notify some agent in the leasing office when I moved outI did sign in a form and return keysI regret not to keep a copy of move-out form with me, or it could be an evidence to defend myself nowAs a student, I cannot imagine this kind of thing may happen to meSo I have to defend myself here nowFirst, it does not make sense that someone moved out without notice to the landlordWhy did I want to do like that? If it was because I lost keys, I could replicate one in Lowe's; If I lost all keys, I just needed to tell the leasing office the truth and pay for key chargesI cannot believe that someone would do such stupid things, moving out without returning keys and notifying the officeSecond, if we read this final billing statement, we can find that there is a $gym key deposit refund, which means that I have returned the gym key when I moved outIs it possible that I returned the gym key but the leasing office did not know I moved out? Is it possible that I returned the gym key but did not return the room keys?
So I think I only need to pay the water fee and cleaning feesThank you*** ***