Mark-Taylor Residential Inc.

The lack of our completeing the Service work on this Apartment is correct.  The issue was that when the first part of the service request was completed, our team did not put anything on the request that would indicate that we needed to go back and touch up with paint in the areas that had been...

worked on, this is not our normal pracrtice.  We pride our selves in customer service and to do every job to a high level of completion.

April 17, 2015Dispute ResolutionRevdex.com Serving Central, Northern and Western Arizona4428 N. 12th St.Phoenix, AZ  85014Via email: [email protected]: #[redacted]To whom it may concern:We are in receipt of your correspondence of April 1st. First of all, we’re very...

happy that [redacted] was a place the resident called home.  Secondly, I apologize that this response may appear to be late, but I didn’t receive it until April 13th, and our goal is to address these types of concerns as soon as possible.  So I hope this suffices. As explained in the statement of the problem, the former resident has requested move-in documents. All move-in documents were sent, as an attached email correspondence. In regards to the disputed utility billing, the amount received by the office was from January 1st-15th. The final utility bill is from the 16th to the resident’s final day in possession of the apartment, January 31th. The carpet was damaged during the resident’s time in possession of the apartment, and was new when the resident took occupancy. Documentation to this effect was provided. The only item listed on the resident’s move-in documentation was a reference to the carpet’s frayed edges, which was a result of the installation of the new carpeting. I trust that this clarification will end the dispute in this case. Best regards,[redacted]Community Manager[redacted]

I have lived 1 year in one of Mark-Taylor's property - The Dakota at McDowell Mountain Ranch in Scottsdale AZ.

Let me tell you. Horrible company. Run away. Besides the units being in an urgent remodeling need the company is not honest in dealing with their clients and customers. After I moved out I received the final bill charging me $ 35 for an alleged garbage can disappearance. (??). Really. I left the unit the same way that I got and an inspection was done on the way out. The garbage can was there when I left and this dishonest company don't care. Never been late with the rent, even not agreeing with the charge I paid. PLEASE BE AWARE. STAY AWAY.

Moved into one of their apartments in the middle of 2013. Talked to the apartment manager when I wanted to transfer to another Mark-Taylor residence and they allowed me to do so without paying any fees. I did the same thing again around 6 months later because I needed to be closer to work and my wife couldn't keep going up and down 3 flights of stairs with a new baby. They charged me nearly $2000 in fees to transfer!! Stating it was because I broke my lease early so they needed the rent for the months I wasn't going to be there. Even though they would fill that apartment with another person within a week. Just recently moved out of another of their residences after finishing a full 6 month lease. Now they want to charge me for 3 past water bills saying that they are billed a month behind the rent. And over $400 to replace carpet in a 10 foot by 15 foot room??!! They probably didn't even attempt to clean any of it themselves. I will never rent with Mark-Taylor again. Biggest mistake ever. For anyone reading this, please avoid them if you can. There are better places to rent from that don't require what they want. They hook you in with the "no first month's deposit" deal. Please be careful with them. Terrible customer service too.

To whom it may concern,

Again we would like to extend our apologies in regards to your initial complaint. Because of the length of time the work order did not get completed, we will be giving you a $200 credit off May’s rent for any inconvinience this may have caused. Here at The [redacted], have an open door policy for any complaints or suggestions you may have and are more than willing to meet with you in person to discuss such matter.

 

Thank you,

Community Manager

To whom it may concern, As verified with the leasing office, keys were not surrendered. The charge would be reversed if [redacted] was able to supply us with proof of submission. As stated in the latest response, and during previous conversations, [redacted] lacks confirmation. To address the second concern, the final account statement itemizes all final charges, credits, and deposits.  Per the lease, the deposit may be used to compensate the Landlord if the Resident does not uphold their contractual and statutory duties. As seen on the final account statement, the $50 key deposit helped offset the total charges of $694.95 to net the final balance of $644.15. The transaction does not prove that keys were surrendered.  [redacted]’s account has been in our possession for over 300 days without payment. Standard protocol is to outsource all derelict accounts after 120 days. We have held onto this account, free of additional fees, with hope of an amicable conclusion. The good faith offer of 50% is our best. If $322.08 is not received by October 14, 2016, we will be forced to outsource the account to a 3rd party collection agency. Please let me know if you need anything additional from me.  
Sincerely,   Dan R[redacted]
Director of Collections

May 12th, 2015  Dispute ResolutionRevdex.com Serving Central, Northern and Western Arizona4428 N. 12th St.Phoenix, AZ  85014Via email: [email protected]: #[redacted] To whom it may concern: We are in receipt of your correspondence of April 23rd, 2015.  As an on-site representative of [redacted], I would like to address all disputed items listed by the mentioned consumer. In regards to the utility billing, the amount received by the office was from 12/15/14 – 1/15/15, which totals $41.04. That amount was paid by the mentioned consumer, prior to move out. The final utility bill dating 1/16/15 – 1/30/15, totaled $22.06 – the exact amount the resident was charged and did not submit payment for at the time of move out. Please see attached utility billing. As for the dispute regarding the carpet replacement; the carpet was installed 12/21/12. The carpet was in fact new as the mentioned consumer moved into his residence on 1/31/13.  As stated in previous correspondence, documentation which included pictures, were presented to the past resident. The carpet was damaged during the resident’s time in possession of the apartment with heavy soiling and irremovable stains.   I trust that this detailed clarification will end the dispute in this case.  Best regards, [redacted]Community Manager[redacted]

Mark-Taylor is a reputable company with ethical business practices. As such, [redacted] management has reviewed the complaint and responds as follows:

sans-serif;">The resident was not charged, nor did he pay a $175.00 pet deposit, therefore it cannot be used to cover the pet damage. Monthly pet rent is not a deposit and cannot be applied to damages.  Management did remove a $50 charge for stretching the carpet which was included in the final account statement in error. The remaining carpet cleaning charge of $139 will be further reduced by $50.00 for the standard steam cleaning. The resident will be responsible for the $89.00 pet stain treatment as the charge simply covers the expense to [redacted] for removing pet stains from the carpet.

Water is metered at [redacted]. Each unit has a water meter which calculates the amount of water used. The resident called in a service request for a "running" toilet on May 31, 2012, following the receipt of a higher than usual water bill. The service department repaired the toilet the same day.  The resident called in another service request on July 7, 2013 asking for an inspection for leaks due to a high water bill. The service department found a leaking toilet and the repair was made on July 8, 2013.

Management has explained the water metering system to the resident and the direct relation of the service requests to the higher water usage preceding the repairs.

Mark-Taylor Residential looks forward to a timely resolution for all parties.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Although I appreciate Mark Taylor responding to my complaint, I am once again getting conflicting information from Mark Taylor regarding these charges. This is the first I’ve heard of the $351.71 being “the final cost reduced by 19 months of normal wear and tear.” I was originally told by a Mark Taylor employee (named [redacted]) that the reason the charges were reduced from $514.70 to $351.71 was because I moved out the apartment before my lease was over, resulting in a prorated charge. This explanation didn’t make sense to me at the time, which is why I asked [redacted] to please send me all this information in writing via email, along with the invoice. [redacted] conveniently only sent me the invoice, with no explanation or recap of our phone conversation.  

A reoccurring problem with Mark Taylor ([redacted]) has been the lack of communication.  This was a clear issue from the very beginning, seeing as I moved out on June 25, 2012 but heard NOTHING from Mark Taylor until I received a call on October 8th – almost 4 months after moving out. Keep in mind, I had made sure to leave my forwarding address on file with Mark Taylor, as well as had the same email address and phone number the entire time. They had 4 months to reach out to me, and didn’t. Even after getting the call from [redacted] on October 8th, I was the one who repeatedly reached out to them, trying to get this settled. As I stated earlier, I wasn’t able to get anything in writing from them, even after asking [redacted] at least 3 different times. The only thing he sent me was an invoice, but did not include an explanation of charges or before/after pictures, as he promised. After finally getting the invoice from him (2 full weeks later), I immediately called him. He acted as though we’d never spoken before and he didn’t know who I was. I quickly updated him on my situation, who I was, and my concerns. Rather than explaining the charges, or providing the before/after pictures he promised, [redacted] told me I could either pay the $351.71 in full right then, or be sent to collections. This seemed completely unfair to me, as he’d led me to believe that he’d send me a bunch of information, and then we’d go over it and decide the outcome. That was not the case at all. Instead, I was bullied into paying the charges immediately or face going to collections over a mere $351. I’ve worked hard to keep my credit strong, with a very honorable credit score. I wasn’t about to let my credit suffer over such a small amount. That being said, I in no way “agreed” to this being fair. And I was not shy about that with [redacted]. Nor was he shy about how much he did not care.

Is this the service [redacted] is referring to when stating that “Mark-Taylor prides itself on giving every resident a positive experience both during and after their time at our communities”? I was a very good resident, who always paid rent on time (if not early) and moved out with my apartment in good condition. [redacted] was happy to point out that I marked the carpets as being in “good condition” when I moved in. Yet she seemed equally as happy to dismiss that I also considered the carpet in “good condition” when I moved out.

Why was I not informed of these charges until 4 months after moving out (and over 3 months after they replaced the carpet)? Why did I continually have to call and email them to get this resolved? Why was I told that the charges were for conflicting things? Why was I promised before & after pictures that were never provided? Why did I never get a receipt after making the payment, even though I called and asked for it TWICE? Why was I denied a walk-through with the manager when I asked for one at move out? Why was I verbally promised twice that I would not owe any more money? I should not have been told that by the apartment manager, only to be told 4 months later that if I don’t pay $351 right away I would be sent to collections.

I had remained a happy resident at [redacted] throughout my entire lease. I had even posted positive reviews of them online, and spoken highly of them. It’s sad that I have such a bitter taste in my mouth all this time later, over a small amount of money that could have (and should have) been handled a lot better. My problem is not only that the charges seem invalid to me, but also the way I was treated after the fact. 

Regards,

To whom it may...

concern,                                    ...⇄ 7/18/16
[redacted] was a resident at Onnix from 8/1/2012 through 9/11/2015. He did not turn in his key, thereby returning possession of the apartment to our management staff on his committed date of August 31, 2015. The final charges to his account are for:

Additional days of occupancy
Key charges
Utilities
Cleaning
Because we did not get possession of the apartment on the pre-established date of August 31, nor did we receive the keys, Mr. [redacted]’s complaint is without merit. The documentation attached clearly outlines these charges and all of this information was provided to the resident. We did offer to reduce the total amount owed by 30% and have not received a response from Mr. [redacted]. At this point we are willing to reduce the charges by 50%.
Please let me know if you need anything additional from me.
 
Respectfully, Carolyn P[redacted]
Onnix Community Manager
[redacted]
###-###-####

Was told incorrect information at move in. They never showed us the actual apartment we would be living in, told us that it was exactly the same as the model they showed us which was not true. Carpet stains started coming out after a couple days of living there, at move out they sent us a bill to replace them. We tried to explain it wasnt us they didnt care and sent it to collections. They never once cleaned outside the apartemtn or on stairs. There were christmas tree needles all over the stairs in June from December.. and they wonder why carpets are so dirty. Apartment was extremely load, right next to a main road and the cheap windows didnt absorb any of the sound. That is why they didnt show us the apartmetn prior to move in because they didnt want us to hear it beacuse then we wouldnt have rented there. They said that it was very quiet. We were told we would meet with the manager after move in to go over lease, never happened and we never received a copy of the lease. Overall crappy experience and obviously im not the only one.

BEWARE...I lived at Arboretum 3-4 yrs. Complained of drugs a lot, which they have u sign form sayin they not tollerated. Nothing done. Told to make report w police and get them copy, costs $7 ea.

Afer a year I received a letter from them saying I owe them money. Then every 6 months.. every time...I thought it was resolved.NOW they say the dont have the move in\move out sheet that would prove im right! Only thing they say is in my file is a form I have never seen!

Ms. [redacted],We apologize for the confusion.  Attached please find documentation of your proof of payment for money orders #[redacted], and [redacted], which all show the date of purchase on 12/20/2013.  You will also find attached a copy of the court...

paperwork which states that your court date was on 12/19/2013.  As your rent was not paid prior to 12/19/2013, [redacted] was awarded the judgment for rent.  You did however pay your rent in full on 12/20/2013 so the Arboretum satisfied the judgment that was placed against you.  Although this may pull on your credit report as negative payment history, it does not show as an eviction,  rather a satisfied judgment. Again, we apologize for any confusion.[redacted]

For today’s luxury residential development, services likethe ‘valet waste’ trash removal are necessary for a number of reasons. Both theTown and developer have a mutual desire to become more eco-friendly and improvethe living environment within a community like this. The intent is to...

lower thenumber of on-site large trash receptacles (the kind that require weekly largetruck removal, can become a visual or odorous offense of not diligentlymaintained, and which can become a noise nuisance depending on the hours ofcollection). The site plan was developed from the onset to replace areas thatpreviously would have been used for extra receptacles with things like naturalopen space. We have employed similar ‘valet waste’ services at many of our residentialcommunities across [redacted] over the last five years and the resident responsehas been overwhelmingly positive.Without uniform participation from all residents, theeffectiveness of this service is nullified. If some residents were haulinggarbage down flights of stairs, leaving unusual types of trash at receptacles(furniture, auto waste, etc.), or opening receptacle gates/lids at odd hours ofthe night; the antiquated way of apartment trash collection…it diminishes theliving environment for the entire community. A service like this improves theliving environment for all residents, whether their apartment is located farfrom or near to one of the, now fewer, receptacles.For that reason, services like this are not optional torenters, but rather they are demanded at luxury communities. They should be viewedas “part of the monthly cost” in the same way other luxury features such as granitecountertops, stainless appliances, kitchen islands, plank flooring, attachedgarages, etc. are.We take this particular complaint very seriously and internallyhave routed the resolution up through our asset management team. Our on-siteteam has had in depth discussions with the resident and is working continuallyto resolve. The service provider has been instructed show us visualdocumentation of the consistent collection for this resident and we will nottolerate anything less until we are 100% certain no mistakes are being made. Wehave a duty to this particular resident, as well as all of our residents, toensure all luxury services they demand are up to their standards.

I moved into Redstone at Santan Village apartments into a two bedroom apartment that I 'm paying 1359/month for. Due to the horrible construction of this development my wife and I have to sleep in our step children's bedroom. We are completely unable to use our master bedroom due to the heat in the room. The air conditioner is so bad that it can't get air to our bedroom. The rest of the apartment is around 75 degrees but the bedroom is reading 86 degrees and its not even summer! So we are paying for a 2 bedroom apartment but getting a 1 bedroom apartment. The management is absolutely horrible and will try to harass you without leaving a voicemail etc so you can't use it against them. This has truly been a horrific experience and I want out of our lease due to the harassment.

We live at a place called villas at san do radon owned by mark taylor residential inc.

all happy faces when you walk throughout the door.

but be for warned as soon as they get you in after getting settled with the expense of moving ,packing,planning,get kids in school. They go and raise the rent by more than 10% What a rip off to say the least. then there is the aftermath of cleaning charges that will happen when your gone. Bogus carpet cleaning charges to un cleaned stove or dish washer.

especially the one in Oro valley ran by "Elena", and "shana" and the maintenence crew Tony and kenny keep an eye out every move you make and go rat you out.

Stay clear of this lion in a kitten's outfit.

worst mistake I ever made was coming to "Villas at San dorado" in Oro valley

big phony front they put on B E W A R E

To Whom it May Concern,Thank you for providing information about your experience.  Before a formal response can be submitted we need to know which apartment community this is regarding.  Please provide the name and the address.Thank you,[redacted]Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. I have paid my utility bill in full. I remember me going into office in person and paying it. I even called the [redacted] office after I received the email from corporate about my utility bill and verified I have no balance due in regards to utility bill[redacted] Office Representative, [redacted] emailed me a copy of my ledger which clearly says I have no balance due in regards to utility. And even she has mentioned the same thing. And the staff who was there when I went and paid my utility bill mentioned that there will be no more final utility bill. So, this is really unsatisfactory from customer side that [redacted] Office and the corporate has 2 different reports.
So, I really would suggest [redacted] Corporate to talk to [redacted] Office rather than me and I have also mentioned the corporate many times that I have paid my utility bill.  I have attached the copy of ledger that clubcan office emailed which clearly says I have paid my bill on 2/3/2015 which if definately after my move out date. And the copy of ledger says the balance is $0.0.
Also I have attached a screen shot of my bank transaction which says I have paid my utility bill.  As I have mentioned, I went in person and paid the utility bill on 2/3/2015 and which got processed on 2/4/2015 according to my bank account transaction. 
This is really same on [redacted] Corporate to not keep track of their business and even after reminding them mulitple times that I have paid the bill.
2. Carpet was not brand new while I have moved in and I have mentioned that in the move-in sheet and plus all other prior damages that was there before move-in. This is another way to rip off customers. 

Regards,

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Please have [redacted] contact me for payment. 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]