Mark-Taylor Residential Inc.

To Whom It May Concern: The Consumer currently resides at our community.  Our consumer moved into an apartment in February of 2015.  In June of 2015, our consumer contacted the Leasing Office demanding a transfer because she was told by a neighbor that a previous Resident...

had passed away inside the apartment.  The Leasing Consultant explained that the lease contract offered a transfer with a 30 day notice and payment of a $500 transfer fee.  The Leasing Consultant understood that the consumer was upset and escalated her concerns to me (Community Manager).  I contacted the Consumer and explained that many people pass away inside their homes and since it’s a privacy matter, we don’t openly disclose these events.  I explained that the neighbor was correct that someone had passed away but that the neighbor had provided her with some incorrect information based on her own assumptions. In addition, the apartment was re-occupied for several months before our Consumer moved in.  However, since our Consumer was concerned, I promptly approved the transfer,  waived the 30 day notice, waived the transfer fee and allowed the consumer to choose a new apartment.   Our Consumer is correct that her water usage bill was being estimated at 2300 gallons per month.  When the Consumer brought this to my attention, I explained that we use a 3rd party billing company for water billing.  The water meters have a transmitter that sends data from the meter to the billing company.  Recently, the billing company  noticed that several water transmitters were not sending this data.  The billing company was responsible for notifying the Residents that the transmitter was not sending data and that their billing was being changed from actual usage to estimated usage (permitted by the lease).  I offered to review the Consumer’s actual usage history in her new apartment.  Once the actual usage data was provided, we would be able to determine if she would be due any credits.  Our Consumer was aware that we needed to wait a full usage cycle before doing a comparison.  However, I am willing to offer a one- time credit to her account of $75 while we wait for the usage cycle to be completed.   Our Consumer is correct that fees were deducted from the refund check (as per the lease).  When our Consumer turned in keys to the apartment, there was a final water bill that had not been paid and was, therefore, deducted.   In addition, our Consumer was told that rent would be due on the new apartment when keys were picked up.  Since she didn’t want to put any new money down on the apartment until she received a refund for the old apartment, the Leasing Consultant told her she would hold her rent check.  However, a few days later the Consumer changed her move in date and had a conversation with the Assistant Manager who provided new amounts.  The Assistant Manager received authorization from the Consumer to cash the check.  We have apologized to the Consumer if there was any misunderstanding.  In addition, the Assistant Manager offered to have her refund check couriered to our office so she could pick it up in person which would have been much faster than waiting to have it mailed.  Our Consumer declined this offer and waited until the refund check was mailed.  Rent for August was late but we waived the late fees as a courtesy since the mail had not arrived by the due date.   I am not aware of any emails that have been ignored and I am happy to address any outstanding matters with her.  In addition, I am not aware of any additional fees that were assessed to her account.  We value her residency and want to assist her in any way we can.Best Regards,[redacted]Dakota Community Manager

RE: ID#[redacted] To Whom It May Concern: Documentation (final account statement, resident ledger, notification letters sent in 2011 & 2012, notice to vacate letter, and final water bill) supporting the balance due was emailed to Mr. [redacted] today,...

January 8th, 2015.  Our records indicate the last payment received for Mr. [redacted]’s account was on 5/9/11. The total did not cover the following month’s prorated rent. Responsibility of rent through June 9th is acknowledged in the complaint and on the notice to vacate letter. As mentioned in the email to Mr. [redacted], if he believes there is a missing payment, I am more than happy to review his account if I’m provided supportive documentation.   Dan Regan l Director of Collections[redacted] l [redacted] AZ [redacted]T ###-###-#### l F ###-###-####[redacted] l [redacted]