Mark-Taylor Residential Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, the information that I received regarding the previous unit was confirmed by [redacted]. The previous resident hung himself in the bedroom closet. The only inaccurate information was that the neighbor thought it was the bathroom. People pass away all the time; I volunteer for hospice and I'm around death all the time. However, this man committed suicide and I was uncomfortable with the violent act that happened in my closet. Regardless of whether or not someone lived there after this man killed himself is irrelevant and I'm unsure why [redacted] references this. Deducting anything from funds on file other than a security deposit is not allowed. I have yet to receive the final bill of $95 for the final water bill. Each bill was approximately $80-$85 per month for a one bedroom, one bathroom unit with one resident. The final bill went to $95 and I never received the actual bill. There are over 20 residents in this community that have confirmed they too have the same issue with the water bill and the community is simply sweeping this under the rug hoping no one else brings this up. In regards to the rent check, I never gave any authorization whatsoever to cash that check. I was assured multiple times that the check would be handed back to me once the check from corporate came in. I did not decline a check from the office - I do not work close by and could not get to the office before the office closed. That was my exact response to this office yet they seem to misconstrue words to better their position.I have yet to receive an acknowledgement of the many lies from this office nor an apology from anyone regarding the additional stress and frustrations all of this has caused. Due to the undisclosed material defects, this office is in non-compliance and further complaints to the [redacted] will be made. A one time concession for $75 is not what I am looking for. I am looking for what is owed on the water bill and acknowledgement of the issues.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I appreciate Mark Taylor responding to my complaint, I am once again getting conflicting information from Mark Taylor regarding these charges. This is the first I’ve heard of the $351.71 being “the final cost reduced by 19 months of normal wear and tear.” I was originally told by a Mark Taylor employee (named [redacted]) that the reason the charges were reduced from $514.70 to $351.71 was because I moved out the apartment before my lease was over, resulting in a prorated charge. This explanation didn’t make sense to me at the time, which is why I asked [redacted] to please send me all this information in writing via email, along with the invoice. [redacted] conveniently only sent me the invoice, with no explanation or recap of our phone conversation.  
A reoccurring problem with Mark Taylor ([redacted]) has been the lack of communication.  This was a clear issue from the very beginning, seeing as I moved out on June 25, 2012 but heard NOTHING from Mark Taylor until I received a call on October 8th – almost 4 months after moving out. Keep in mind, I had made sure to leave my forwarding address on file with Mark Taylor, as well as had the same email address and phone number the entire time. They had 4 months to reach out to me, and didn’t. Even after getting the call from [redacted] on October 8th, I was the one who repeatedly reached out to them, trying to get this settled. As I stated earlier, I wasn’t able to get anything in writing from them, even after asking [redacted] at least 3 different times. The only thing he sent me was an invoice, but did not include an explanation of charges or before/after pictures, as he promised. After finally getting the invoice from him (2 full weeks later), I immediately called him. He acted as though we’d never spoken before and he didn’t know who I was. I quickly updated him on my situation, who I was, and my concerns. Rather than explaining the charges, or providing the before/after pictures he promised, [redacted] told me I could either pay the $351.71 in full right then, or be sent to collections. This seemed completely unfair to me, as he’d led me to believe that he’d send me a bunch of information, and then we’d go over it and decide the outcome. That was not the case at all. Instead, I was bullied into paying the charges immediately or face going to collections over a mere $351. I’ve worked hard to keep my credit strong, with a very honorable credit score. I wasn’t about to let my credit suffer over such a small amount. That being said, I in no way “agreed” to this being fair. And I was not shy about that with [redacted]. Nor was he shy about how much he did not care.
Is this the service [redacted] is referring to when stating that “Mark-Taylor prides itself on giving every resident a positive experience both during and after their time at our communities”? I was a very good resident, who always paid rent on time (if not early) and moved out with my apartment in good condition. [redacted] was happy to point out that I marked the carpets as being in “good condition” when I moved in. Yet she seemed equally as happy to dismiss that I also considered the carpet in “good condition” when I moved out.
Why was I not informed of these charges until 4 months after moving out (and over 3 months after they replaced the carpet)? Why did I continually have to call and email them to get this resolved? Why was I told that the charges were for conflicting things? Why was I promised before & after pictures that were never provided? Why did I never get a receipt after making the payment, even though I called and asked for it TWICE? Why was I denied a walk-through with the manager when I asked for one at move out? Why was I verbally promised twice that I would not owe any more money? I should not have been told that by the apartment manager, only to be told 4 months later that if I don’t pay $351 right away I would be sent to collections.
I had remained a happy resident at [redacted] throughout my entire lease. I had even posted positive reviews of them online, and spoken highly of them. It’s sad that I have such a bitter taste in my mouth all this time later, over a small amount of money that could have (and should have) been handled a lot better. My problem is not only that the charges seem invalid to me, but also the way I was treated after the fact. 
Regards,
[redacted]

We live at a place called villas at san do radon owned by mark taylor residential inc.
all happy faces when you walk throughout the door.
but be for warned as soon as they get you in after getting settled with the expense of moving ,packing,planning,get kids in school. They go and raise the rent by more than 10% What a rip off to say the least. then there is the aftermath of cleaning charges that will happen when your gone. Bogus carpet cleaning charges to un cleaned stove or dish washer.
especially the one in Oro valley ran by "Elena", and "shana" and the maintenence crew Tony and kenny keep an eye out every move you make and go rat you out.
Stay clear of this lion in a kitten's outfit.
worst mistake I ever made was coming to "Villas at San dorado" in Oro valley
big phony front they put on B E W A R E

April 17, 2015Dispute ResolutionRevdex.com Serving Central, Northern and Western Arizona4428 N. 12th St.Phoenix, AZ  85014Via email: [email protected]: #[redacted]To whom it may concern:We are in receipt of your correspondence of April 1st. First of all, we’re very...

happy that [redacted] was a place the resident called home.  Secondly, I apologize that this response may appear to be late, but I didn’t receive it until April 13th, and our goal is to address these types of concerns as soon as possible.  So I hope this suffices. As explained in the statement of the problem, the former resident has requested move-in documents. All move-in documents were sent, as an attached email correspondence. In regards to the disputed utility billing, the amount received by the office was from January 1st-15th. The final utility bill is from the 16th to the resident’s final day in possession of the apartment, January 31th. The carpet was damaged during the resident’s time in possession of the apartment, and was new when the resident took occupancy. Documentation to this effect was provided. The only item listed on the resident’s move-in documentation was a reference to the carpet’s frayed edges, which was a result of the installation of the new carpeting. I trust that this clarification will end the dispute in this case. Best regards,[redacted]Community Manager[redacted]

BEWARE...I lived at Arboretum 3-4 yrs. Complained of drugs a lot, which they have u sign form sayin they not tollerated. Nothing done. Told to make report w police and get them copy, costs $7 ea.
Afer a year I received a letter from them saying I owe them money. Then every 6 months.. every time...I thought it was resolved.NOW they say the dont have the move in\move out sheet that would prove im right! Only thing they say is in my file is a form I have never seen!

Was told incorrect information at move in. They never showed us the actual apartment we would be living in, told us that it was exactly the same as the model they showed us which was not true. Carpet stains started coming out after a couple days of living there, at move out they sent us a bill to replace them. We tried to explain it wasnt us they didnt care and sent it to collections. They never once cleaned outside the apartemtn or on stairs. There were christmas tree needles all over the stairs in June from December.. and they wonder why carpets are so dirty. Apartment was extremely load, right next to a main road and the cheap windows didnt absorb any of the sound. That is why they didnt show us the apartmetn prior to move in because they didnt want us to hear it beacuse then we wouldnt have rented there. They said that it was very quiet. We were told we would meet with the manager after move in to go over lease, never happened and we never received a copy of the lease. Overall crappy experience and obviously im not the only one.

I have lived in my apartment since April 2016. Since April, I have had to call the maintenance team to my unit 10 times. For not living in the apartments for even 10 months, I find this a little disturbing. I am being charged 1485/month, which I am well aware I signed the lease for, but asking for help or assistance from the Property Manager, Ingrid, I got no help. I called multiple times to Corporate office to speak with Jay and had no response back. I am beyond frustrated for the fact that I spend nearly twice as much as other people for a 1 bedroom apartment and everything is falling apart. None of these repairs are at the fault of my own. I tried to get this resolved and the Manager has told me there is nothing that they can do. I am very frustrated and would like to work with this apartment complex but no one is willing to work with me. The only offer they have given me for this inconvenience of having the maintenance team to my unit 10 times is an air filter change, which I am fully capable of doing myself. I would NEVER recommend anyone to ever move into these apartments, or any other Mark Taylor Apartments.

Hi Marie, They are unwilling to consider verbal communication and not willing to make a concession. With that said, we do not accept the same response as before. We appreciate the help of the Revdex.com but will continue to work on recovering damages.Thanks, [redacted]

To whom it may concern,
I do not accept this response even though the Mark-Taylor are now willing to reduce the charges by 50% because I cannot deny what I have already done. I have told Ms S[redacted], an agent of Mark-Taylor, my standpoint and defense when she were willing to give me a 30% reduction by email on June 28. I have argued for this final bill with Mark-Taylor for months, that is why I have to ask Revdex.com for the help.
The reason why Mark-Taylor wanted to charge me totally $644.15 because they thought that I did not notified them and returned keys when I moved out. In Ms S[redacted]'s email, she told me that there was a notice that states "the resident has been absent from the Leased Premises without notice to the landlord".
I want to declare again here that I definitely did return the keys and notify some agent in the leasing office when I moved out. I did sign in a form and return keys. I regret not to keep a copy of move-out form with me, or it could be an evidence to defend myself now. As a student, I cannot imagine this kind of thing may happen to me. So I have to defend myself here now.
First, it does not make sense that someone moved out without notice to the landlord. Why did I want to do like that? If it was because I lost keys, I could replicate one in Lowe's; If I lost all keys, I just needed to tell the leasing office the truth and pay for key charges. I cannot believe that someone would do such stupid things, moving out without returning keys and notifying the office.
Second, if we read this final billing statement, we can find that there is a $50 gym key deposit refund, which means that I have returned the gym key when I moved out. Is it possible that I returned the gym key but the leasing office did not know I moved out? Is it possible that I returned the gym key but did not return the room keys?
So I think I only need to pay the water fee and cleaning fees.
Thank you.

The company is very Slimy. We moved in July 2016 and was asked to leave in October 2016 because our dog "allegedly" bit another dog. We never got a certified letter or eviction notice but was definitely asked to leave by the assistant manager. We left at the end of the month then got a bill for breaking our lease! This is such B*S. They also claimed that there was damage to the rugs when we left but the rugs were in poor shape when we got the apartment. The office is a HUGE nightmare to deal with. There is a huge ANT problem there. You see it all around the apartments and around the pool and hot tub. Scorpions are rampant. You can't go barefoot in your own apartment without worrying that you will be stung. STAY AWAY!!!!

Mark-Taylor prides itself on giving every resident a positive experience both during and after their time at our communities. To that end, the most notable fact here is that we absolutely did our best to negotiate down the cost to Ms. [redacted] for the repairs to her apartment. In fact, an actual...

cost of $514.70 was reduced to a final bill of $351.71

in an effort to maintain that positive experience. We rely on our service team and professional vendor to assess and repair damages to our apartment homes.  This cannot be reasonably done with a simple walk-through and with respect to everyone's schedules, as we want to use the utmost  care in preparing for future move-ins.

All residents sign a lease agreement, which holds them responsible for damage to their apartment. Ms.[redacted] moved in on May 30, 2011 and accepted the carpet as being in

“good condition” on her move-in form – the carpet had been installed 6 months prior. After living there for just 13 months, there was no expectation of having to replace the carpet since it had a projected life of 5 years. However, after inspection on July 2, 2012, our carpet cleaner told us the carpet was so badly stained it wasn’t worth cleaning. Bear in mind, this didn’t benefit the cleaner since they don't get paid to inspect the carpet. Instead,

we called our carpet replacement vendor and had it replaced on July 5, 2012.  The final cost was reduced by 19 months of normal wear and tear from the original installation.

Essentially, Ms. [redacted] was only charged for the expected remaining life of the carpet, 3yrs.

We pro-rated that charge to Ms. [redacted] because we believe in being fair and we thought Ms. [redacted] agreed in the compromise, as she paid the balance in full on Nov 1, 2012, which closed and satisfied the account in full. 

Community Manager

Note: A comprehensive move-out inspection form, as well as all related vendor invoices are on file with Mark-Taylor.

This Firm is counsel for Mark-Taylor Residential, Inc. and its residential rental community of [redacted] Apartments. My client is in receipt of your May 4, 2015 letter concerning an offer to resolve the debt owed by your client in relation to the lease of the above-mentioned apartments. I have...

reviewed your letter with my client and am responding at its request.My client’s records indicate that your client executed a residential lease agreements for Apartments [redacted] and [redacted] at [redacted] Apartments. Pursuant to paragraph 12 of said leases was the covenant that your client was to use the above-mentioned apartments for use as a residential dwelling  unit  only.    Pursuant  to  the  arrangement  made  between  the  parties,  your  client  was permitted to use the apartments as “corporate apartments.”  Upon discovery that your client had in fact used the apartments as a vacation rental business, my client issued the notices at issue.Despite your client’s contention, there was never any understanding or agreement that Mr. [redacted] would be using the apartments as part of his vacation rental business.   Such a use is prohibited by the terms of the lease agreement and [redacted]. In an email dated June 3, 2014, your client informed my client’s on-site personnel that the purpose behind the rental of these apartments was to use them as corporate rentals to help house his employees and provide an additional employment incentive.  Your client also indicated that he wanted to utilize the other apartment when he came into town with his family. I have enclosed this email for your review. The use of the apartments as outlined by your client in his June 3, 2014 was far different than his actual use once he was given possession of the apartments.In terms of your client’s claim that my client breached their agreement, my client did not breach any promise made to your client.  Your client was party to two separate lease agreements which outlined specifically the use of the apartments at issue.  No other agreement was made by the parties or incorporated into the lease agreements.    By signing said lease agreements, your client agreed to abide by their terms and conditions.  When your client and his company failed to do so, my client issued a proper 10-day notice.  Your client could have cured the lease violation yet opted to terminate his lease agreement and surrender possession.  Upon the termination of the lease agreements by your client, my client properly invoked the lease cancelation provisions set forth in the lease agreements.While my client appreciates your client’s attempt to resolve this matter and his offer to pay$2,511.97, my client will be making no concession of the amounts charged in the move-out statement.  My client insists that your client remit payment for these amounts.  Upon the re-renting of the apartments, my client will make any and all necessary adjustments as required by Arizona law.Should you have any questions or concerns, please direct them to this office.Respectfully,[redacted], Esq.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I chose this valet waste service under the impression that the service would be consistent. This service is being conducted under contract, since it is on my lease, but I now feel that [redacted] is in breach of contract, since the service has not been consistent and it has been eight times that my trash has not been picked up. In regards to the last incident back on Sunday, 2/8 my wife and I were told by another tenant that the valet trash service company was actually performing training, so it is a mystery how my trash could be missed yet once again. If the valet trash service company has been instructed to take pictures of my particular trash can each night when I have it out, then I would love to see the picture taken on Sunday, 2/8 that my trash service had been fulfilled, because I left to work on Monday, 2/9 at 6am and my full trash can was still sitting in front of my door. My wife and I moved into this community, because it was being advertised as a luxury community, so for a service like this to be such a problem I don’t understand why [redacted] cannot fix it. My resolution ONCE AGAIN is I want the service REMOVED from my lease! Based on how many times this service has been missed so far, and I do feel that it will continue, then I will paying over $300 to complete my contract for nothing! Regards,[redacted]

[redacted]Phoenix, AZ 85007 Re: La’Tekqua [redacted]...

CIC 14-07514Dear Sir or Madam: This office represents Mark Taylor Residential, Inc. (“Mark-Taylor”) and I am responding to the consumer complaint filed by Ms [redacted] at their request. We appreciate the opportunity to explain what happened. As we understand her complaint, Ms [redacted] is complaining that management failed to advise her of the correct rent for her apartment and/or misled her with respect to the rental amount. She further alleges that management failed and refused to refund her application fees. Those statements are incorrect.Our records reflect that Ms [redacted] visited The District at Mountain Vista (“The District”), a Mark-Taylor community,  on June 10, 2014 and toured the property. At that time she told staff that she was looking to rent a one-bedroom apartment as soon as possible, as she was starting law school in Phoenix. During that visit Ms [redacted] was given a base rent for the apartment and staff explained to her that deposits and fees would vary depending upon her credit rating. Ms [redacted] indicated that she understood and would get back to staff. At 1:11 a.m. the next day, Ms [redacted] submitted an application online, and indicated that she wanted The District to reserve apartment #3070 for her. Staff responded online at 10:38 a.m. the same day and told her that to hold the apartment she needed to submit administrative and application fees so that they could run her credit. These fees included $50.00 as a refundable administrative fee and a $50.00 non-refundable application fee. At the same time staff also mailed her a deposit agreement that included information about the qualifying criteria for The District. Those qualifying criteria clearly explained that security deposits and rental amounts were based on an applicant’s credit score. Specifically they showed:
Ms [redacted] submitted her application fee and administrative fee on June 11, 2014, before she received the deposit agreement showing the deposit and rental amounts. The District  ran Ms [redacted] application through their credit-screening agency the same day. Her credit score was 5.9; therefore her application was accepted only upon payment of a higher surety bond or deposit and additional rent of $40.00 per month. As set out above this is consistent with The District’s normal practice of basing a tenant’s rent and security deposit upon the results of the applicant’s credit score. Ms [redacted] appears to have understood staff’s explanation that her security deposit  would increase if her credit score was below standard but did not understand how her credit score would also affect her rental amounts.  Management regrets that Ms [redacted] did not understand the second part of this process. On June 11, 2014 staff contacted Ms [redacted] and informed her that her application had been approved, with conditions, and advised her of those conditions. Ms [redacted] was unhappy with the information that her rent was higher than she had anticipated and cancelled her application. At that time management refunded to her the refundable administrative fee that she had submitted, but retained the non-refundable application fee. Following further conversations with Ms [redacted], management agreed to refund the non-refundable application fee as well and that was done on July 1, 2014. This complaint followed.We are attaching copies of Ms [redacted] Visitor Card, the standard deposit agreement, and Ms [redacted] credit score. If you have any additional questions about this matter please feel free to contact me at any time. Most sincerely, Judy D[redacted]

To Whom it May Concern,In order to submit an official response, please identify the apartment community this complaint applies to.Thank you,[redacted]Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, the information that I received regarding the previous unit was confirmed by [redacted]. The previous resident hung himself in the bedroom closet. The only inaccurate information was that the neighbor thought it was the bathroom. People pass away all the time; I volunteer for hospice and I'm around death all the time. However, this man committed suicide and I was uncomfortable with the violent act that happened in my closet. Regardless of whether or not someone lived there after this man killed himself is irrelevant and I'm unsure why [redacted] references this. Deducting anything from funds on file other than a security deposit is not allowed. I have yet to receive the final bill of $95 for the final water bill. Each bill was approximately $80-$85 per month for a one bedroom, one bathroom unit with one resident. The final bill went to $95 and I never received the actual bill. There are over 20 residents in this community that have confirmed they too have the same issue with the water bill and the community is simply sweeping this under the rug hoping no one else brings this up. In regards to the rent check, I never gave any authorization whatsoever to cash that check. I was assured multiple times that the check would be handed back to me once the check from corporate came in. I did not decline a check from the office - I do not work close by and could not get to the office before the office closed. That was my exact response to this office yet they seem to misconstrue words to better their position.I have yet to receive an acknowledgement of the many lies from this office nor an apology from anyone regarding the additional stress and frustrations all of this has caused. Due to the undisclosed material defects, this office is in non-compliance and further complaints to the [redacted] will be made. A one time concession for $75 is not what I am looking for. I am looking for what is owed on the water bill and acknowledgement of the issues.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The maintenance was finally completed on April 23rd (23 days from when the maintenance request was submitted) and I thank the apartment's for finally completing that. However the second part of my complaint was not resolved, due to not receiving the proper service that I pay for monthly, I would like a reduction taken off next months rent.

Regards,

Ms. [redacted],

We understand that you still have concerns about your move out experience and want to help you better understand our position. For reasons stated in our prior response,we feel that the charges assessed were fair and reasonable considering the carpet was only 6 months old when you moved in. As for your concerns about the communication after move-out, we did attempt to reach out to you about these charges prior to October 8, 2012.  We make every attempt to notify customers if they have a balance owing. In fact, we have your written notice to vacate form on file with your forwarding address, but unfortunately, on July 19, 2012, your move out statement was returned to us stating “insufficient address - unable to forward.”  At this point, based on the reasons stated above and on our prior response, we are standing firm on the charges.

Community Manager

[redacted],We do acknowledge that a mistake was made by the Valet Wasteservice provider by missing your nighttime trash pickup on a past occasion; the serviceprovider themselves has acknowledged this also, and for that, we apologize.For the reasons stated in our previous response, the serviceis not optional and is not removable from the rental rate for any resident or lease in particular. 100%participation in a program like this is required, or the site design itselfwould have to be changed entirely to allow for many more large receptacles onsite.As a show of our apology, we are offering to reimburse you $90for the last three month’s worth of valet waste service, which is nearly theentire amount you’ve paid under your lease agreement to this point. Inaddition, we have instructed the service provider to take precautions to ensurea mistake is not made again, and are visually documenting such performance.We are confident, with this, that we can put this mistakebehind us and you can enjoy your living experience with us for the remainder ofyour lease term.