Marketing Administration Ltd.

This company is well know as a fraudulent business
They have since sent response to the Revdex.com here in Canada that
they have not customer by the name of Brave Leather
it now seems that they have tried to move the file to another jurisdiction
We have been advise by industry Canada to ignore this companies fraudulent claims
 
Please see below
 
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03439.html

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have nothing to add to my original complaint. We have received an opinion from the local Police and legal opinions that the contract is invalid and no legal obligation exists between the company and our office. ?
Regards,
[redacted]

Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 5th of May 2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve with the...

customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Revdex.com Draft for Marketing AdministrationCompany Name : H[redacted]Your Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 06/02/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 05/11/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Company Name : [redacted]
[redacted]Your Reference: [redacted]Dear Sirs,
We are in receipt of the abovecomplaint date 09/01/2015. We apologize for any delay in replying. Asa Company we believe that we provide a valued service and should anyissues arise...

in relation to that service we do look to resolve withthe customer.Although the Company seeks to discussissues with it's customer so as to seek a solution this is not alwaysaccepted by the customer and the contract file is then passed to thelegal department. The legal department will then again seek todiscuss a settlement but customers do not always accept the facts andcomplaints do get filed. We are disappointed that a complaint hasbeen filed with your offices in this case but we do not agree withthe statement made by the business.All work is undertaken by the Companyprior to any invoice being issued to the business. The Company willonly undertake such work upon receipt of a signed authorized Orderform and we enclose a copy of that Order form for the file. Althoughthe business may not agree, all terms are clearly set out within theOrder form as to the service being provided, the fees for thatservice and as to the period of the contract. In addition, the nameof the Company providing the service is clearly shown and there canbe no confusion as to which Company is providing the service.We regret that some customers arguethat the order was not authorized but all order forms are in a formatthat only provides for an authorized signature. This is to avoid anyissues as to authority arising after the work has been undertaken.All order forms are received by the business by fax and it is for thebusiness to decide as to whether they want the service or not. It isa decision for the business and the order form is clear as to thenature of the service being provided. There is nothing to mislead asto the form merely being a request to update business details or is afree service.As a business there is a responsibiltyto read any documents received and which may need to be signed. TheCompany does not make telephone calls to any business to secure newbusiness contracts and only contacts a business if an invoice isunpaid by telephone and reminder letters. Should a business fail to read theterms in detail or fail to have procedures in place as to thecompletion and signing of documents within the business then this isthrough no fault of the Company. It would be a failure on the part ofthe business and does not void a contract between the parties orsupport any argument that the Company has misled or deceived thebusiness. If there are any doubts relating to the Order form then itshould not be signed.As to cancellation of invoices ororders. Customer service will always advise the business to requestany cancellation in writing and although the Company will considerany request to cancel it depends upon when such request was made andthe reasons. As a business to business contract there is norequirement to insert a cancellation clause. In this matter theCompany would not agree to any cancellation as the work had beenundertaken at the time of contact by the business. If the request tocancel was made prior to the work being undertaken then the Companywould cancel the order as no costs were incurred by the Company.However, as in all cases the Company would prefer to resolve anyissues with the business so as to reach an amicable agreement. We have set out the facts as to theOrder . There are no valid grounds for a cancellation and the Companyhas not misrepresented the terms or sought to deceive the business inany way. The order form is signed as authorized, the work wasundertaken and an invoice was issued. The service continues. We have dealt generally with the factsand the contract but accept that the business has an issue with thisaccount. We would request that the business contact the Company so asto discuss a settlement agreement regarding the unpaid invoice.Should the business choose to ignore this letter then the Companydoes intend to continue with recovery action to recover the full twoyears of fees outstanding and beyond in the case of the contractextending for further years.We must advise that the Company willnot at this time cancel the contract or invoice unless an agreementto resolve is reached. Please advise the business of this and forwarda copy of this letter to them for the record. We await hearing from the business sothat we can discuss the matters outstanding and bring this to asatisfactory conclusion. We have placed a hold on the legal file toenable the business to consider the matter further and to contact theCompany concerning the account. As stated above we must advise that theCompany will continue with recovery action should agreement not bereached or should the business fail to respond. The Company willendevour to reach a settlement and it is in the interest of thebusiness to contact the Company.Yours sincerely[redacted]Legal Department p { margin-bottom: 0.08in; 

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] Owner of [redacted]) and I  have tried unsucessfully to contact [redacted] Legal Department of Marketing Administration Ltd at the phone # [redacted] and we get the recording the " the number you have reached is not in service". We tried to reach him today several times.
Regards,
[redacted]

Company Name : ** [redacted] MDYour Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date xxxx 2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we...

do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference: [redacted]Dear Sir/Madam,We acknowledge your letter dated the 07/29/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 07/20/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/14/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that...

service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

This company has changed ownership several times over the past 5 years.
This 'scam' appears on the internet when you query any of the company names.
The company names that I am familiar with are:
[redacted]
[redacted]
[redacted]
Marketing Administration
This company needs to be stopped from 'scamming' people.  We do not owe them any money.
Regards,
[redacted]

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/17/ 2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do...

look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted].  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have sent them a letter of cancellation. We have tried to contact them via telephone and the number does not work from [redacted]. This is misrepresented as the [redacted] Logo is not correct and even backwards. We will not be settling with them nor will we be paying any amount. I faxed back the SAME day to cancel so NO work would or could have been started. They seem to have chosen not to accept my cancellation on that day. [redacted] will not be paying. I have spoken to our shareholders and the general Manager here and he has said he will not pay anything. He believes this to all be a SCAM. Please advise

Regards,

Company Name : [redacted]

Your Reference:[redacted]

Dear Sirs,

We are in receipt of the above complaint. We apologize for any delay in replying. As a Company we believe that we provide

a valued service and should any issues arise in relation to that service we do look to resolve with the...

customer.

Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the

customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a

settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has

been filed with your offices in this case but we do not agree with the statement made by the business.

All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake

such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the

business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that

service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and

there can be no confusion as to which Company is providing the service.

We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides

for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order

forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a

decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead

as to the form merely being a request to update business details or is a free service.

As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does

not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid

by telephone and reminder letters.

Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of

documents within the business then this is through no fault of the Company. It would be a failure on the part of the business

and does not void a contract between the parties or support any argument that the Company has misled or deceived the

business. If there are any doubts relating to the Order form then it should not be signed.

Marketing Administration Ltd

As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in

writing and although the Company will consider any request to cancel it depends upon when such request was made and the

reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company

would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to

cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by

the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an

amicable agreement.

We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not

misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was

undertaken and an invoice was issued. The service continues.

We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would

request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should

the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full

two years of fees outstanding and beyond in the case of the contract extending for further years.

We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is

reached. Please advise the business of this and forward a copy of this letter to them for the record.

We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion.

We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company

concerning the account.

As stated above we must advise that the Company will continue with recovery action should agreement not be reached or

should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business

to contact the Company.

Yours sincerely

David E[redacted]

Legal Department

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that a suggestion for a lesser time period for advertising as resolution would be satisfactory to me.  I will wait until   the business contacts me with options/costs for a lesser time period of advertising with them. Keep in mind they state they do honour cancellation requests yet did not accept my request for cancellation when sent. I hope we can reach some agreement equitable to both parties.

Regards,

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/17/ 2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do...

look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/14/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that...

service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,I want this company to delete such account since it wasn't authorized.  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THE FACT IS, MY COMPANY NEVER ENTERED INTO ANY TYPE OF AGREEMENT, PURCHASE OR OTHERWISE, WITH THIS COMPANY!!  THIS COMPANY IS LYING AND ATTEMPTING TO PERPETUATE FRAUD BY STATING THAT MY COMPANY ENTERED INTO SOME TYPE OF AGREEMENT WITH THERE COMPANY.  THERE IS ZERO BUSINESS RELATIONSHIP BETWEEN THAT COMP;ANY AND MY COMPANY, WE HAVE NEVER PURCHASED ANYTHING FROM THAT COMPANY AND THEREFORE DO NOT OWE THAT COMPANY ANYTHING!  Please have that company cease-and-desist all communication with my company / cease-and-desist all attempts to collect a fraudulent debt / cease-and-desist all attempts to continue to try to solicit my business in any kind of way.  Sincerely,[redacted]Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   The only acceptable resolution of this issue will be for my account balance to be zeroed, the account deleted and a document showing this sent electronically or via the [redacted].   I have received instruction from the [redacted] regarding the complaint I filed.    A link has been established between Marketing Administration Ltd. and Yellow Pages Marketing B.V. et al, which has been investigated by the Bureau and is the subject of a Court decision.    I have been advised to make no payment, record and track all communications and log time and costs related to this issue for possible restitution pending the Court decision.   I will continue to file complaints & write letters  to Federal, State and Provincial authorities until this issue is resolved.  

Regards,

We received a letter from this company stating that we had a purchase order with them dated back in 2010 and that we now owe them $1068.00.

This is a total scam and I hope others look here before falling for their claims.