Marketing Administration Ltd.

P { margin-bottom: 0.08in; }
    [redacted]...

[redacted]                 REF: Your company's listing at www.yellow-pages-[redacted] Your account No.: [redacted]         Date: 05/27/2015 Customer Id.: [redacted] Customer FAX: [redacted]       Dear Sir or Madam,   We write to inform you that as of today we have acquired the business directory www.yellow-pages-[redacted] from MARKETING ADMINISTRATION LTD. including all assets, licenses, related contracts and commercial rights & receivables.     Kindly note that any correspondence or questions relating to your company's business listing within www.yellowpage-illinois.com or to your account or invoices have to be sent to our following address:   [redacted] CITY [redacted]   Should you have any questions please do not hesitate to get in touch with us using the contact details indicated below.   Many thanks and best regards,

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/23/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation...

to that service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have nothing to add to my original complaint. We have received an opinion from the local Police and legal opinions that the contract is invalid and no legal obligation exists between the company and our office. ?

Regards,

Company Name : [redacted]Your Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 07/01/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 06/25/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Company Name : [redacted] MDYour Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date xxxx 2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we...

do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Company Name :  [redacted]Your Reference: [redacted]Dear Sirs,We are in receipt of the above complaint date 07/30/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation...

to that service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely

[redacted]Legal Department

Company Name : [redacted]Your Reference: [redacted]Dear Sirs,We are in receipt of the above complaint date 09/04/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that...

service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibility  to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department