Marketing Administration Ltd.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[The Company failed to explain to the business the reasons for the charges. Also, we do not have any ties with this Company. As a proof of that, our business is done purely in Canada and we do not need [redacted] or advertising to the mass media done through paper. It is very frustrating to receive their collection letters with threats about payment overdue on an account that does not exist. We do not wish to receive or delivery contact with the Company.]

Regards,

Company Name : [redacted]Your Reference: [redacted]Dear Sir/Madam,We acknowledge your letter dated the 07/29/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 07/20/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/15/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that...

service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 05/29/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 05/14/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  They submitted a generic response that they use for ALL complaints filed with the Revdex.com. At no point in time did they actually attempt to resolve this issue. They continue to use this generic response to stay just this side of legal with their scams. I will never give them a penny because they have not ever provided a service nor have they been authorized to do so. Perhaps this complaint along with the ones I've filed through the [redacted] with show others how ridiculous this "company" is.

Regards,

Revdex.com Draft for Marketing AdministrationCompany Name : [redacted] IncYour Reference: [redacted]Dear Sir/Madam,We acknowledge your letter dated the 06/02/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 05/11/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business assures that it made no attempt to deceive us.If the Revdex.com would review the 'Order form' sent by the business, they would see that the business is very deliberately attempting to deceive by calling itself "Yellow Page" and using a bdized version of the [redacted] logo. Any person in a rush, seeing “Please update your information” would assume that they were updating their file with the local [redacted], not contracting a fraudulent company for an expensive and useless website listing.We will not pay this company, and re-affirm our belief that they are using a phishing scam to fool customers into thinking they are the [redacted].?Regards,[redacted]

P { margin-bottom: 0.08in; }
 

 

[redacted]...

[redacted]

CDN

 

 

 

 

 

 

 

REF: Your

company's listing at www.yellow-pages-america.com

Your

account No.: CDN-[redacted]

 

 

 

Date:

05/27/2015

Customer

Id.: CDN-[redacted]

Customer

FAX: [redacted]

 

 

Dear

Sir or Madam,

 

We

write to inform you that as of today we have acquired the business

directory

www.yellow-page-canada.com

from MARKETING ADMINISTRATION LTD. including all assets, licenses,

related contracts and commercial rights & receivables.

 

 

Kindly

note that any correspondence or questions relating to your company's

business listing within www.yellow-page-canada.com or to your account

or invoices have to be sent to our following address:

 

CITY

GATE

 

Should

you have any questions please do not hesitate to get in touch with us

using the contact details indicated below.

 

Many

thanks and best regards,

 

 

 

U.

Henn

Director

 

 

 

 

 

 

 

 

[redacted]

Company Name : [redacted]Your Reference: [redacted]Dear Sirs,
We are in receipt of the abovecomplaint date 09/01/2015. We apologize for any delay in replying. Asa Company we believe that we provide a valued service and should anyissues arise...

in relation to that service we do look to resolve withthe customer.Although the Company seeks to discussissues with it's customer so as to seek a solution this is not alwaysaccepted by the customer and the contract file is then passed to thelegal department. The legal department will then again seek todiscuss a settlement but customers do not always accept the facts andcomplaints do get filed. We are disappointed that a complaint hasbeen filed with your offices in this case but we do not agree withthe statement made by the business.All work is undertaken by the Companyprior to any invoice being issued to the business. The Company willonly undertake such work upon receipt of a signed authorized Orderform and we enclose a copy of that Order form for the file. Althoughthe business may not agree, all terms are clearly set out within theOrder form as to the service being provided, the fees for thatservice and as to the period of the contract. In addition, the nameof the Company providing the service is clearly shown and there canbe no confusion as to which Company is providing the service.We regret that some customers arguethat the order was not authorized but all order forms are in a formatthat only provides for an authorized signature. This is to avoid anyissues as to authority arising after the work has been undertaken.All order forms are received by the business by fax and it is for thebusiness to decide as to whether they want the service or not. It isa decision for the business and the order form is clear as to thenature of the service being provided. There is nothing to mislead asto the form merely being a request to update business details or is afree service.As a business there is a responsibiltyto read any documents received and which may need to be signed. TheCompany does not make telephone calls to any business to secure newbusiness contracts and only contacts a business if an invoice isunpaid by telephone and reminder letters. Should a business fail to read theterms in detail or fail to have procedures in place as to thecompletion and signing of documents within the business then this isthrough no fault of the Company. It would be a failure on the part ofthe business and does not void a contract between the parties orsupport any argument that the Company has misled or deceived thebusiness. If there are any doubts relating to the Order form then itshould not be signed.As to cancellation of invoices ororders. Customer service will always advise the business to requestany cancellation in writing and although the Company will considerany request to cancel it depends upon when such request was made andthe reasons. As a business to business contract there is norequirement to insert a cancellation clause. In this matter theCompany would not agree to any cancellation as the work had beenundertaken at the time of contact by the business. If the request tocancel was made prior to the work being undertaken then the Companywould cancel the order as no costs were incurred by the Company.However, as in all cases the Company would prefer to resolve anyissues with the business so as to reach an amicable agreement. We have set out the facts as to theOrder . There are no valid grounds for a cancellation and the Companyhas not misrepresented the terms or sought to deceive the business inany way. The order form is signed as authorized, the work wasundertaken and an invoice was issued. The service continues. We have dealt generally with the factsand the contract but accept that the business has an issue with thisaccount. We would request that the business contact the Company so asto discuss a settlement agreement regarding the unpaid invoice.Should the business choose to ignore this letter then the Companydoes intend to continue with recovery action to recover the full twoyears of fees outstanding and beyond in the case of the contractextending for further years.We must advise that the Company willnot at this time cancel the contract or invoice unless an agreementto resolve is reached. Please advise the business of this and forwarda copy of this letter to them for the record. We await hearing from the business sothat we can discuss the matters outstanding and bring this to asatisfactory conclusion. We have placed a hold on the legal file toenable the business to consider the matter further and to contact theCompany concerning the account. As stated above we must advise that theCompany will continue with recovery action should agreement not bereached or should the business fail to respond. The Company willendevour to reach a settlement and it is in the interest of thebusiness to contact the Company.Yours sincerely[redacted]Legal Department p { margin-bottom: 0.08in;

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They have never called me regarding an invoice being overdue.  They do not state who they are representing or what this invoice was for.  I will need to see a copy of the "contract" with a signature & proof of any work actually done. 

Regards,

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/14/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that...

service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference:Dear Sirs,We are in receipt of the above complaint date 07/14/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do...

look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Revdex.com Draft for Marketing AdministrationCompany Name : H[redacted]Your Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 06/02/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 05/11/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 06/18/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to...

that service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Revdex.com Draft for Marketing AdministrationCompany Name : [redacted] MDYour Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 06/12/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 06/08/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date 07/14/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation...

to that service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

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Company Name :

 

Your Reference:[redacted]

 

 

Dear Sir/Madam,

 

We acknowledge your letter dated the

06/02/2015 in connection with the complaint filed by the business.

We did respond to the complaint by way of our letter dated 05/21/

2015. A copy of that letter is enclosed and dealt with the matters

raised by the business. The Company did not agree with the statement

made and in the opinion of the Company the fees are correctly

invoiced.

 

However, the Company did put forward a

settlement proposal and we are disappointed that the business has not

responded to that proposal. The Company cannot expand upon the reply

to the complaint so we now intend to contact the business directly in

a further attempt to resolve by agreement.

 

If agreement cannot be reached the

Company will not cancel the outstanding invoices but will take

further steps to recover the full amount invoiced. No doubt you will

forward a copy of this letter to the business.

 

Yours sincerely

 

Legal Department

Dear Sirs,We are in receipt of the above complaint date 11th of May 2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve with the customer.Although...

the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters.Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request toMarketing Administration Ltd[redacted]www.marketingadministration.com[redacted].[redacted]Phone: +[redacted]Fax: +[redacted]Marketing Administration Ltd, [redacted],Suite 600 Phoenix AZ 85016 USAcancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years. We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account.As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

MARKETING ADMINISTRATION

font-family: Arial; font-size: 10px;">Marketing Administration Ltd, [redacted]
 
Revdex.com
4428 N. 12th Street,
Phoenix, AZ 85014 
USA
 
 
 
Date: 2015-12-21 Re:
MIA-CDN-[redacted]
  Company Name : [redacted] Your Reference: [redacted] Dear Sirs, We are in receipt of the above complaint date 12/02/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve with the customer. Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business. All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service. We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service. As a business there is a responsibility to read any documents received and which may need to be signed. The Company docs not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the Marketing Administration Ltd                                      �...⇄ www.marketingadministration.com 2375 E. Camelback Road, Suite 600                                   [email protected] Phoenix AZ 85016 USA                                      �...⇄ phone; +1 866 662 4UQ Fax: +[redacted]

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the abovecomplaint date 05/21/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve with...

the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business. All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service. We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service. As a business there is a responsibility to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed. As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement. We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years. We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company. Yours sincerelyDavid E[redacted]Legal Department