As stated on our previous response, we have already held this account from credit reporting and further collection activityAt the moment, we are awaiting a response from the administration office for Premier Emergency Medical Specialists regarding a charity adjustment request submitted on 8/18/This consumer will not hear from us until there is a determination on the charity write offThank you
Thank you for the opportunity to respond to this complaint. Upon review of these two accounts, we find that one account for this consumer was assigned in August and another was assigned in April Our notices were mailed with no mail return received from USPSThe account
balances were accurately listed on the consumer's credit report days after they were assigned to collectionsOur agency received no response nor payment arrangements until the consumer called in to pay the accounts in May 2016. Our agency accurately reported the accounts as paid in full to the credit reporting agencies as requiredPaid in full accounts show a zero balance on credit reports but still show as a paid account trade-line.Unfortunately we must advise the consumer that per FCRA regulations, credit data furnishers (such as a collection agency) need to reflect accurately consumer payment habits to preserve the integrity of the credit reporting systemTherefore the consumer was told that deleting his account completely from his credit report was not compliant with credit reporting statutes.We have ordered these accounts deleted from Mr***'s credit report as he hasn't had any other accounts sent to the agency, but also caution him to keep in mind the responsibility credit data furnishers have of accurately reporting payment data and remind him that his request for a deletion is not standard in this case.We hope the consumer's complaint is now resolvedPlease let us know if there is any further information needed for closureThank you
Thank you for the opportunity to respond to the above referenced complaintOur recordsshow that this account was assigned on 7/7/for services by *** *** *** ***We hadn't received any responses to our four notices nor any mail return from the ***.On 4/14/15, we received a
call from the consumerWe were asked if we would delete the account from the credit record if the account is paidWe sent a letter confirming that we agree to delete the account from the consumer's credit profile when the account is paid.A copy of the confirmation letter is attachedThis matter seems to be resolved per the consumer's requestPlease let us know if there is any further information needed to resolve this case
Hello againWe checked with all credit bureaus regarding this consumer's complaintOur system electronically transmits data at the end of each monthI've attached our system screen on this account showing that the deletion order (code = DA 0.00) was sent on 12/1/to ***, ***, and ***. We had our IT department check with the credit bureaus to confirm that they had gotten the transmission*** and *** confirmed that this account was deleted with our order*** had an error on their end in that they listed a different charge date on this account than our system reflectsThis caused the order to delete to not take effectAfter our discussion with ***, we were instructed to send a deletion order manuallythe deletion order draft is also attached to this response. According to ***, it may take hours for them to remove this account. We apologize for the inconvenience to the consumer that ***'s erroneous data causedThere was never a refusal on our part to correct the erroneous listing, we just didn't have a way to determine the error from our endWe hope this problem is now resolvedIf there are any further difficulties, please contact me directly at ###-###-####.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I apologize for the delay in the responseUnfortunately, I was away from the office when the message that our response did not satisfy the consumer's complaintAlthough we understand how healthcare is expensive and many struggle with their obligations when events happen that find us in an emergency, the debt is not ours to forgive or to write offUnfortunately, the consumer has not taken our advice to send in a written request for a financial hardship discount with a description of his situationThis may have resolved his complaint.What we will do at this point is delete these two accounts from the consumer's credit profile to enable us to have our client providers further review the additional claims provided here regarding the services he received that were not included in the initial complaint.Emergency physicians at the hospital are obligated to treat patients, especially if they are unconscious, in order to access their condition and recommend any further follow up with their doctorRegarding the $34.00, because the service was in 2013, the CMS coding has changed and the billing software did not the entry in order to put in the descriptionWe will send a corrected statement that shows the description of the item to the consumer. Upon our clients' review, if their position stands, we will contact the consumer to advise himOtherwise, the accounts will remain deleted from his credit record.We trust we have addressed this consumer's concerns to the best conclusion within our scope of authorityThank you.BUREAU OF MEDICAL ECONOMICS
Thank you for the opportunity to respond to this complaintOur records indicate that our notice was mailed on 4/19/to *** * *** *** *** *** ** *** with no mail return from USPSOn 5/19/we spoke with the consumer who indicated that he had already mailed in a check to *** *** but
would not give any further informationAnother notice was mailed on 6/28/No further contact was made until this complaintIt appears that the account is resolved as we have received payment in full on 7/5/and the account balance is now zeroWe are sending an itemized statement of this account with the confirmation of the paid in full status today
Thank you for the opportunity to respond to this complaintWe received a complaint to which we responded with the requested validation to a different address as provided to the RevDex.com weeks ago.We have been able to contact this consumer this morning at the provided phone
number to resolve the issue and updated our records to the Waddell address. A claim will be provided to the consumer's insurance and the account has been ordered deleted from his credit reportDue to the address provided originally by the creditor, the consumer didn't have the opportunity to submit his insurance information for payment.Please let us know if there is any further information needed to close this complaintThank you
As you can see from the credit monitoring documentation attached this creditor is still reporting this collection to the credit bureaus even though they stated in their response that they were suspending the reporting to the credit bureaus. I need the direct phone number of the provider the collection company is working on behalf of so I can verify myselfWhen I spoke to them they told me no records under my name were on filePer my original response the only time I visited this hospital in the last years there were no fee's due because I was covered under a financial assistance program because I was in a financial hardshipI need to track this information down with the provider to prove this
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to respond to this complaintOur records indicate that notices and voicemail messages were made on this account for dates of service from June We contacted our client today regarding an itemization of charges to be mailed to the consumer, however, the account
was billed on an old billing system and it is currently downTherefore, we have been authorized to cancel the balance and delete the account information from the consumer's credit recordWe have informed Mr*** that the account is being cancelled and have mailed a confirmation letter to be mailed to him at the new address given on this complaint. This account has been resolved with the consumerThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have already had the item in question on my credit bureau deletedThis company made an error and re-reported it after it was paidThey are refusing to correct erroneous information from my credit reports with all three bureausTheir answer to Revdex.com is misleading and as they have not read the original complaint.Regards,
*** ***
Thank you for the opportunity to respond to this complaintUnfortunately, we have no record of receiving the first Revdex.com alert on email for this consumerWe have mailed this consumer the attached itemized statements showing the charges for three dates of service delivered by
*** *** ***l Group, the physicians that are contracted with *** *** *** to deliver emergency services in their emergency departmentThe total amount owed on these three accounts is $1092.60.We have deleted these accounts from the consumer's credit profile in order to allow her an opportunity to receive the requested information and to make payment on these accounts.Please let us know if there is any further information needed to close this complaint
Thank you for the opportunity to respond to this consumer's complaintOur records show that we did receive a letter from this consumer offering to pay the accounts upon verification on 5/3/Verification requests need to be responded to within daysBecause of this consumer's complaint, we
have accelerated the response and have mailed the verification of debt out todayPlease see the attachment for our full response.We believe a resolution is reached as we have also agreed to delete the open accounts from the consumer's credit report upon being paid in fullPlease let us know if there is any further information needed to close this complaint.Thank you,Bureau of Medical Economics
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to respond to this complaint.We have reviewed our records and consulted with the billing office of Premier Emergency Medical Group regarding this account.This account in the amount of $231.96 was assigned to the agency on 2/5/2013. Our records indicate that...
the balance is the co-pay amount due from the subscriber per the patient's insurance, Health Net. We included an itemized statement of the bill for reference.The emergency physicians do not receive reimbursement from the hospital facility, Dignity Health in this case, but bill separately. They do not mirror any reductions that are offered at the hospital for financial aid. Also, since the account was already billed and paid by Health Net, a reduction of the self-pay balance is not allowable per the policy's stipulations. There had already been an adjustment applied to the account per the contracted rate with Health Net.Our account notes indicate that bills were sent by our office on 2/6/2013, 3/26/13 and 5/21/15. Our office received a call from Mrs. Light on 3/14/13 stating that they had applied for financial aid and that she would be calling in a few weeks to set up a payment plan for this balance.On 4/5/13 we were asked to hold the account for charity reduction consideration by a person named [redacted]. We checked and found that [redacted] is not with Premier Emergency Medical Group. We assume this individual was with the hospital facility, which is not the correct creditor.Today we reviewed the account with our client's billing office for any updates. They stated that the balance is still $231.96 and that there was no charity application received by their office. On 5/20/15 a message was left for a call back to discuss this account and another bill was sent to the consumer. We received a call back on 6/2/15 in which the consumer was wondering why we sent another bill. He stated that he thought he had paid this bill. Our office asked him to look for payment information so that we could verify the payment with our client.It appears that this consumer has the facility charge and the emergency physician charge confused. We will delete this account from the consumer's credit report if payment is received. Please let us know if there is further information necessary to close this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am attempting to contact premier medical in person to determine an acceptable settlement amount.
Regards,
[redacted]
We are sorry that our last explanation of the validation process has not satisfied this consumer's complaint. Although we are not required to supply this information because of the reasons given in our first response, we've asked the provider to obtain the signed Financial Agreement from the facility where these services were delivered on each date of service along with a copy of the consumer's Drivers License presented at the time of service. Not all facilities comply with these requests and only release these admitting documents to the patients through their Medical Records Department.Please see the signed Financial Agreements and ID information attached.We have verified that the balances are still owed, sent an itemization of all charges, advised the consumer how to gain additional information about her visits to Banner Ironwood Medical Center between dates of service 12/14/210 and 1/4/2013, and have provided her with the signed Financial Agreements and identifying information provided to the admitting desk of the Emergency Department.We have a record of speaking to the consumer on 9/9/2011 at the provided work number regarding her account. At that time, she was not willing to make the payment arrangement us not to call her there again.In view of this continued apparent misunderstanding, we are deleting the items from the consumer's credit record for 45 days in order for her to contact us to make payment arrangements that are suitable for her financial situation.We trust this will resolve the matter. As stated before, if there is a situation of ID theft, we ask the consumer to please follow instructions provided at www.ftc.gov/idtheftThank you.
Thank you for the opportunity to respond to this complaint. Our records show that this account was assigned to the agency on 2/4/2010. We have no record of a mail return on our notices sent to the consumer. The account was paid on 6/4/2010 and we accurately reported the account as paid to the credit...
reporting agencies involved. Because the consumer has stated that she was no longer at the address, we are deleting this account from the consumer's credit profile. We are sending confirmation of the deletion to the updated address given on the consumer's statement. Please let us know if there is any further information necessary to close this complaint. Thank you.
Thank you for this opportunity to clarify the above mentioned complaint. We apologize that we didn't respond to the question of what this debt is about. We spoke with the consumer on 4/14/15 and assumed that during that conversation the nature of the bill was understood as the consumer asked us to send a letter confirming that the account would be deleted from the consumer's credit report when paid.Please find enclosed the itemized statement relating to this debt along with the signed Conditions of Admission from the hospital facility where the services were delivered. Item #5 of the Conditions of Admission explains that there will be a separate bill from the Emergency Dept. physicians who are not employees of the hospital. We are also forwarding the original statement from [redacted] for the consumer's reference which shows $1142.00 was assigned to our agency for collections.We trust this information verifies the nature of the charges and look forward to having a resoltuion of this matter.Sincerely,[redacted]Client Services
As stated on our previous response, we have already held this account from credit reporting and further collection activityAt the moment, we are awaiting a response from the administration office for Premier Emergency Medical Specialists regarding a charity adjustment request submitted on 8/18/This consumer will not hear from us until there is a determination on the charity write offThank you
Thank you for the opportunity to respond to this complaint. Upon review of these two accounts, we find that one account for this consumer was assigned in August and another was assigned in April Our notices were mailed with no mail return received from USPSThe account
balances were accurately listed on the consumer's credit report days after they were assigned to collectionsOur agency received no response nor payment arrangements until the consumer called in to pay the accounts in May 2016. Our agency accurately reported the accounts as paid in full to the credit reporting agencies as requiredPaid in full accounts show a zero balance on credit reports but still show as a paid account trade-line.Unfortunately we must advise the consumer that per FCRA regulations, credit data furnishers (such as a collection agency) need to reflect accurately consumer payment habits to preserve the integrity of the credit reporting systemTherefore the consumer was told that deleting his account completely from his credit report was not compliant with credit reporting statutes.We have ordered these accounts deleted from Mr***'s credit report as he hasn't had any other accounts sent to the agency, but also caution him to keep in mind the responsibility credit data furnishers have of accurately reporting payment data and remind him that his request for a deletion is not standard in this case.We hope the consumer's complaint is now resolvedPlease let us know if there is any further information needed for closureThank you
Thank you for the opportunity to respond to the above referenced complaintOur recordsshow that this account was assigned on 7/7/for services by *** *** *** ***We hadn't received any responses to our four notices nor any mail return from the ***.On 4/14/15, we received a
call from the consumerWe were asked if we would delete the account from the credit record if the account is paidWe sent a letter confirming that we agree to delete the account from the consumer's credit profile when the account is paid.A copy of the confirmation letter is attachedThis matter seems to be resolved per the consumer's requestPlease let us know if there is any further information needed to resolve this case
Hello againWe checked with all credit bureaus regarding this consumer's complaintOur system electronically transmits data at the end of each monthI've attached our system screen on this account showing that the deletion order (code = DA 0.00) was sent on 12/1/to ***, ***, and ***. We had our IT department check with the credit bureaus to confirm that they had gotten the transmission*** and *** confirmed that this account was deleted with our order*** had an error on their end in that they listed a different charge date on this account than our system reflectsThis caused the order to delete to not take effectAfter our discussion with ***, we were instructed to send a deletion order manuallythe deletion order draft is also attached to this response. According to ***, it may take hours for them to remove this account. We apologize for the inconvenience to the consumer that ***'s erroneous data causedThere was never a refusal on our part to correct the erroneous listing, we just didn't have a way to determine the error from our endWe hope this problem is now resolvedIf there are any further difficulties, please contact me directly at ###-###-####.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I apologize for the delay in the responseUnfortunately, I was away from the office when the message that our response did not satisfy the consumer's complaintAlthough we understand how healthcare is expensive and many struggle with their obligations when events happen that find us in an emergency, the debt is not ours to forgive or to write offUnfortunately, the consumer has not taken our advice to send in a written request for a financial hardship discount with a description of his situationThis may have resolved his complaint.What we will do at this point is delete these two accounts from the consumer's credit profile to enable us to have our client providers further review the additional claims provided here regarding the services he received that were not included in the initial complaint.Emergency physicians at the hospital are obligated to treat patients, especially if they are unconscious, in order to access their condition and recommend any further follow up with their doctorRegarding the $34.00, because the service was in 2013, the CMS coding has changed and the billing software did not the entry in order to put in the descriptionWe will send a corrected statement that shows the description of the item to the consumer. Upon our clients' review, if their position stands, we will contact the consumer to advise himOtherwise, the accounts will remain deleted from his credit record.We trust we have addressed this consumer's concerns to the best conclusion within our scope of authorityThank you.BUREAU OF MEDICAL ECONOMICS
Thank you for the opportunity to respond to this complaintOur records indicate that our notice was mailed on 4/19/to *** * *** *** *** *** ** *** with no mail return from USPSOn 5/19/we spoke with the consumer who indicated that he had already mailed in a check to *** *** but
would not give any further informationAnother notice was mailed on 6/28/No further contact was made until this complaintIt appears that the account is resolved as we have received payment in full on 7/5/and the account balance is now zeroWe are sending an itemized statement of this account with the confirmation of the paid in full status today
Thank you for the opportunity to respond to this complaintWe received a complaint to which we responded with the requested validation to a different address as provided to the RevDex.com weeks ago.We have been able to contact this consumer this morning at the provided phone
number to resolve the issue and updated our records to the Waddell address. A claim will be provided to the consumer's insurance and the account has been ordered deleted from his credit reportDue to the address provided originally by the creditor, the consumer didn't have the opportunity to submit his insurance information for payment.Please let us know if there is any further information needed to close this complaintThank you
As you can see from the credit monitoring documentation attached this creditor is still reporting this collection to the credit bureaus even though they stated in their response that they were suspending the reporting to the credit bureaus. I need the direct phone number of the provider the collection company is working on behalf of so I can verify myselfWhen I spoke to them they told me no records under my name were on filePer my original response the only time I visited this hospital in the last years there were no fee's due because I was covered under a financial assistance program because I was in a financial hardshipI need to track this information down with the provider to prove this
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to respond to this complaintOur records indicate that notices and voicemail messages were made on this account for dates of service from June We contacted our client today regarding an itemization of charges to be mailed to the consumer, however, the account
was billed on an old billing system and it is currently downTherefore, we have been authorized to cancel the balance and delete the account information from the consumer's credit recordWe have informed Mr*** that the account is being cancelled and have mailed a confirmation letter to be mailed to him at the new address given on this complaint. This account has been resolved with the consumerThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have already had the item in question on my credit bureau deletedThis company made an error and re-reported it after it was paidThey are refusing to correct erroneous information from my credit reports with all three bureausTheir answer to Revdex.com is misleading and as they have not read the original complaint.Regards,
*** ***
Thank you for the opportunity to respond to this complaintUnfortunately, we have no record of receiving the first Revdex.com alert on email for this consumerWe have mailed this consumer the attached itemized statements showing the charges for three dates of service delivered by
*** *** ***l Group, the physicians that are contracted with *** *** *** to deliver emergency services in their emergency departmentThe total amount owed on these three accounts is $1092.60.We have deleted these accounts from the consumer's credit profile in order to allow her an opportunity to receive the requested information and to make payment on these accounts.Please let us know if there is any further information needed to close this complaint
Thank you for the opportunity to respond to this consumer's complaintOur records show that we did receive a letter from this consumer offering to pay the accounts upon verification on 5/3/Verification requests need to be responded to within daysBecause of this consumer's complaint, we
have accelerated the response and have mailed the verification of debt out todayPlease see the attachment for our full response.We believe a resolution is reached as we have also agreed to delete the open accounts from the consumer's credit report upon being paid in fullPlease let us know if there is any further information needed to close this complaint.Thank you,Bureau of Medical Economics
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to respond to this complaint.We have reviewed our records and consulted with the billing office of Premier Emergency Medical Group regarding this account.This account in the amount of $231.96 was assigned to the agency on 2/5/2013. Our records indicate that...
the balance is the co-pay amount due from the subscriber per the patient's insurance, Health Net. We included an itemized statement of the bill for reference.The emergency physicians do not receive reimbursement from the hospital facility, Dignity Health in this case, but bill separately. They do not mirror any reductions that are offered at the hospital for financial aid. Also, since the account was already billed and paid by Health Net, a reduction of the self-pay balance is not allowable per the policy's stipulations. There had already been an adjustment applied to the account per the contracted rate with Health Net.Our account notes indicate that bills were sent by our office on 2/6/2013, 3/26/13 and 5/21/15. Our office received a call from Mrs. Light on 3/14/13 stating that they had applied for financial aid and that she would be calling in a few weeks to set up a payment plan for this balance.On 4/5/13 we were asked to hold the account for charity reduction consideration by a person named [redacted]. We checked and found that [redacted] is not with Premier Emergency Medical Group. We assume this individual was with the hospital facility, which is not the correct creditor.Today we reviewed the account with our client's billing office for any updates. They stated that the balance is still $231.96 and that there was no charity application received by their office. On 5/20/15 a message was left for a call back to discuss this account and another bill was sent to the consumer. We received a call back on 6/2/15 in which the consumer was wondering why we sent another bill. He stated that he thought he had paid this bill. Our office asked him to look for payment information so that we could verify the payment with our client.It appears that this consumer has the facility charge and the emergency physician charge confused. We will delete this account from the consumer's credit report if payment is received. Please let us know if there is further information necessary to close this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am attempting to contact premier medical in person to determine an acceptable settlement amount.
Regards,
[redacted]
We are sorry that our last explanation of the validation process has not satisfied this consumer's complaint. Although we are not required to supply this information because of the reasons given in our first response, we've asked the provider to obtain the signed Financial Agreement from the facility where these services were delivered on each date of service along with a copy of the consumer's Drivers License presented at the time of service. Not all facilities comply with these requests and only release these admitting documents to the patients through their Medical Records Department.Please see the signed Financial Agreements and ID information attached.We have verified that the balances are still owed, sent an itemization of all charges, advised the consumer how to gain additional information about her visits to Banner Ironwood Medical Center between dates of service 12/14/210 and 1/4/2013, and have provided her with the signed Financial Agreements and identifying information provided to the admitting desk of the Emergency Department.We have a record of speaking to the consumer on 9/9/2011 at the provided work number regarding her account. At that time, she was not willing to make the payment arrangement us not to call her there again.In view of this continued apparent misunderstanding, we are deleting the items from the consumer's credit record for 45 days in order for her to contact us to make payment arrangements that are suitable for her financial situation.We trust this will resolve the matter. As stated before, if there is a situation of ID theft, we ask the consumer to please follow instructions provided at www.ftc.gov/idtheftThank you.
Thank you for the opportunity to respond to this complaint. Our records show that this account was assigned to the agency on 2/4/2010. We have no record of a mail return on our notices sent to the consumer. The account was paid on 6/4/2010 and we accurately reported the account as paid to the credit...
reporting agencies involved. Because the consumer has stated that she was no longer at the address, we are deleting this account from the consumer's credit profile. We are sending confirmation of the deletion to the updated address given on the consumer's statement. Please let us know if there is any further information necessary to close this complaint. Thank you.
Thank you for this opportunity to clarify the above mentioned complaint. We apologize that we didn't respond to the question of what this debt is about. We spoke with the consumer on 4/14/15 and assumed that during that conversation the nature of the bill was understood as the consumer asked us to send a letter confirming that the account would be deleted from the consumer's credit report when paid.Please find enclosed the itemized statement relating to this debt along with the signed Conditions of Admission from the hospital facility where the services were delivered. Item #5 of the Conditions of Admission explains that there will be a separate bill from the Emergency Dept. physicians who are not employees of the hospital. We are also forwarding the original statement from [redacted] for the consumer's reference which shows $1142.00 was assigned to our agency for collections.We trust this information verifies the nature of the charges and look forward to having a resoltuion of this matter.Sincerely,[redacted]Client Services