Thank you for the opportunity to respond to this complaint. As the attached documentation bears out, our response to validation of the consumer’s debts were made well within 30 days of receiving her response even though this 30 day requirement is for the validation period (defined as 30 days...
following the first notice of delinquency being mailed). All three accounts had been assigned to the agency over three years ago when the disputes were received.There are two types of debts. There are Oral Agreements and Written Contracts. When a person presents themselves for services at an emergency department for care, they arrive on the Oral Agreement that they are requesting services. The expectation is that those services need to be paid for.The conditions of admission at the facility where the services are delivered clearly state that the patient is financially responsible for payment of services and that physicians delivering services are likely not employees of the facility. Whether the conditions of admission are signed or not, the Oral Agreement still applies because services were delivered at the behest of the patient’s presentation of injury or illness. Indeed, many patients arriving for emergency care may not be able to sign due to the severity of their condition on arrival. However, the Oral Agreement established by necessary services delivered is still binding. We are attaching the full validation of the debts and the second response we sent to the consumer as required per FDCPA statutes.The consumer may request additional information regarding identification information presented on the dates of service in question and her care by going to [redacted] to fill out the form to receive her personal information. HIPAA statutes prevent the agency from obtaining any further information than the billing detail necessary for obtaining payment.Upon seeing the admission documents, if the consumer feels there is a case if ID theft, we would direct her to go to www.ftc.gov/idtheft to use a secure online affidavit form that she can have notarized. This affidavit, along with a signed Law Enforcement Report can be submitted to the Credit Reporting Agencies to have her accounts reviewed for deletion as ID theft. The deletion order will then be transmitted to the agency from the Credit Reporting Agencies.Barring an ID Theft Determination by Law Enforcement, we would invite Ms. [redacted]s to call [redacted] to make a payment arrangement on her accounts.In light of the apparent confusion on verification of debt requirements, we will delete the items from her credit profile when paid. Please let us know if there is any additional information needed from our office to close this complaint.
Thank you for the opportunity to respond to this complaint. Our records indicate that this account was resolved on 5/21/15 when our provider client verified with our agency that the account was to be cancelled due to the fact that the consumer's 2ndry insurance payer denied the claim as being past...
the timely filing limit. Account cancellations automatically delete the account from all 3 credit bureaus.Our agency send a credit bureau deletion confirmation letter to the consumer on 5/21/15 and the deletion order was transmitted to the credit bureaus on 6/2/15. As with most collection agencies, our data is transmitted to the credit reporting agencies at the close of each month. although each credit bureau agency has their own process for account deletions, it would seem likely that the consumer's listing has already been deleted. If not, the consumer can contact the credit bureau that still has the item listed and forward our deletion letter to them for resolution.Per the consumer's request in this complaint, we have sent a 2nd credit bureau deletion confirmation today to [redacted]. If, for some reason, this address is incorrect, we ask that the consumer contact our office at ###-###-#### to supply us with an update on her address. Please let us know if there is any further information needed to resolve this complaint. Thank you.
Thank you for the opportunity to respond to this complaint. Our records show that the account was assigned to collections on 11/19/15 for radiology services performed on 6/20/15. The consumer's complaint background history of talking with our company on 9/1/15 and 9/15/15 cannot be accurate since we...
didn't have his account in our office on those dates. His account was assigned with a post office box in Queen Creek provided by Gilbert Hospital where the services were delivered. Medical Diagnostic Imaging did not have a valid address nor did our agency until Mr. [redacted] called us when he discovered the account on his credit report. The account was already past the timely filing deadline for [redacted] insurance when it was assigned to our office. Mr. [redacted] called us on 7/8/16 to give us his [redacted] insurance information and on 7/25/16, Maria from [redacted] called us to confirm that he was eligible on the date of service. We have contacted Medical Diagnostic Imaging and have gotten authorization to cancel this account. The cancelation will delete the item from Mr. [redacted]'s credit record.We apologize for the inconvenience, however, we see no way that any of this could have been avoided given that the address from the facility was not correct and no insurance information was provided to Medical Diagnostic Imaging when the services were provided.We are sending verification of the cancellation to Mr. [redacted] and trust that this complaint is now resolved. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Francisca R[redacted]
Thank you for contacting us regarding this dispute. Unfortunately, we have no account under this name in our system. Please supply us with additional identifying information so that we can locate this account. In the meantime, we will contact you at the telephone number provided in your dispute in...
order to ascertain if you have an account with this agency. Thank you. BUREAU OF MEDICAL ECONIMICS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] has not close the case yet. The case involves [redacted] and other parties and businesses in which it created the situation. The situation is the EMT/paramedic that was on the scene did a improper procedure. The improper procedure cause mis diagnosis. He felt emergency transportation to the hospital was needed. I was alert and aware of everything that was going on. [redacted] is sending me another letter and I will forward a copy to Revdex.com and the other parties and businesses involved.
Regards,
[redacted]
Thank you for the opportunity to respond to this complaint. Notably, according to our records, we have ot received any phone calls from Ms. [redacted] on either of these accounts since the initial phone conversation on 9/12/2013. There was no indication at that time that she was not responsible for...
her bill with Emergency Professional Services for the 8/22/2013 date of service.We want to confirm that we have previously verified this debt with Ms. [redacted] via mail on September 8th 2016 and on September 22, 2016 through the CFPB after receiving additional information that allowed us to locate the 2 accounts. At that time, we responded with full verification of the debt and also sent the signed contract from the facilities where these emergency physician services were delivered. These documents are the full requirement for verification of debt per FDCPA statutes.We are attaching all of them again with this response and are also mailing them again for her records.If Ms. [redacted] feels there has been a criminal theft of her identification, she should file a police report of identity theft. Instructions for this process can be found at [redacted]. There is an online affidavit available to submit to the credit bureaus in order to report the id theft crime. The affidavit must be notarized and accompanied by a law enforcement report.If Ms. [redacted] would like further information about the nature of the services delivered during her visit at the facilities, she may request the medical records at the hospitals for detailed physician notes.We again invite Ms. [redacted] to contact our agency at [redacted] for assistance in setting up a payment arrangement that will resolve this debt. We have temporarily suspended credit reporting of the debt for 30 days to allow Ms. [redacted] time to call us with payment arrangements and will delete the item from her credit profile once paid (unless the account is reported to us by the credit reporting agencies as being an ID theft case with a police report).Please let us know if there is any further way we can assist with resolving this complaint.
Dear Sir / Madame:Thank you for the opportunity to respond to the above referenced complaint.Our records indicate that this account was assigned on 5/1/2013 for charges stemming from an 8/2/2012 office visit for [redacted], MD.We have reviewed the account with Dr. [redacted] office to...
determine what has occurred on this account. According to their records, there were no documents received at their office from this consumer disputing the balance on the account.Dr. [redacted] office confirmed that there was a Preventative Care Age 65+ exam conducted. We've attached the itemized statement of the charges for the consumer's records. Dr. [redacted] office will gladly provide this consumer with the medical notes regarding this visit upon the consumer's request and signed release.Medicare will deny Well Woman visits if there are multiple claims within the same year. Therefore, it is possible this consumer had a visit with her primary care physician or another specialist that qualified for this charge that exceeded their benefit terms. The consumer could contact Medicare for an explanation.As the consumer states that she wants no further contact regarding this account, we have restricted any further communication on this matter.Please advise us if there is any further information necessary to close this complaint. Thank you.
Thank you for the opportunity to address this consumer’s complaint. We have researched this account for anesthesiologyservices delivered by our client, Deer Valley Anesthesia, PLLC to this consumer during her emergency visit at thehospital.First, the $12.00 copay referred to in Ms. [redacted]’s...
complaint is not part of this charge and must be for another part of thehospital visit.The full charge for the anesthesiologist’s services was $875.00 which is the full balance of the account referred to ouragency for collections. We’ve attached the itemized bill submitted to the agency for Ms. [redacted]’s reference. The mediashows that TriCare was billed but denied the claim and the account was then transferred to patient responsibility.We contacted Ms. [redacted] on August 3rd because we had heard from the office manager at Deer ValleyWe apologize to the consumer that the owner of Deer Valley Anesthesia had to take retirement for medical reasons and allaccounts receivable were forwarded to our agency to close the practice’s receivables, therefore making the officeunavailable to patients who call.We are, however, in contact with the office manager who is working outside the office to assist us with any issues on theseaccounts. We did receive an email from the office manager to call Ms. [redacted] on 8/3/16 because she had heard from Ms.[redacted] who had indicated that she wanted to settle the account. Therefore we made a call to Ms. [redacted] who stated ratherthat she wanted TriCare billed again and said that she had requested an itemized statement from Deer Valley Anesthesia.Upon receiving this complaint, Deer Valley Anesthesia’s office manager looked further into the denial by TriCare so thatwe can address this complaint. She discovered that a diagnosis coding issue may have contributed to the denial. Acorrected claim is being sent to TriCare West Region in Camden, SC per her conversation with them last Thursday.Hopefully, this will resolve the account. We have put this account on hold pending TriCare’s processing of the correctedclaim. No information on this account has been transmitted to this consumer’s credit report and any credit reporting will berestricted until TriCare responds and the patient is advised of any portion of the bill that is her responsibility.We trust the enclosed itemized statement and the above explanation will clarify the situation for this consumer. Please letus know if there is any further information needed to close this complaint.Sincerely,BUEAU OF MEDICAL ECONOMICS
Thank you for the opportunity to respond to this complaint. We thank Ms. [redacted] for her prompt notice that she has not received her bill from the original creditor for this account. Unfortunately, Bureau of Medical Economics has no control over any account activity prior to assignment but we are...
more than happy to work with our consumers to resolve accounts once in our office. We've attached an itemized statement of this account to this response for her records. Her insurance has paid their portion of the bill and the contracted discounts were applied by [redacted] to leave the $65.08 as her co-pay / deductible amount due.Our office has scheduled a phone call to be made after 5:00 PM at the phone number provided in order to make payment arrangements to resolve the account. There has been no account data transmitted to her credit record regarding the account as the account was just recently assigned on October 11th. We're confident that a resolution of this matter will be made shortly.If there is any additional information necessary to resolve this complaint, please let us know. Thank you.
We have investigated this account adequately to respond to this customer's concerns. We ordered the account deleted from his credit report, however, the credit reporting agencies could take a week or two to update their records. Normally, all deletion orders are transmitted at the close of each month. However, torespond to this customer, we have ordered the account deleted via on-line which might result in the account getting deleted by the three credit reporting agencies (Experian, Equifax and Transunion) deleting the item quicker. We estimate that the consumer should see the item expunged within a week. We are attaching the deletion order completed and highlighted pertinent information for the consumer to use if he wishes to contact the credit bureaus regarding the deletion order.Keep in mind that Scottsdale Emergency Associates are not employees of the hospital. The hospital may have issued a hardship write off because they are a non-profit organization and get government help for uncompensated care. These physicians are not non-profit and get no subsidies or tax breaks for uncompensated care. This bill is not included in the hospital billing. At this time the administration for Scottsdale Emergency Associates is offering a discounted amount to settle this account. We are applying a 30% discount to bring the account balance down to $637.00. We ask the consumer contact us for assistance on this.As we explained in our last response, the billing office that originally billed this customer's account back in September of 2011 is no longer Scottsdale Emergency Associates' billing company. They would not have the information in their active system any longer as all accounts were subsequently assigned to Bureau of Medical Economics for collections. All their billing data is archived but not active in their system. We provided a copy of the current balance from [redacted]'s archive for the consumer which should prove that the balance was still open as of their last activity date.Since the consumer received his signed agreement and the copy of his driver's license to verify that he received services, there is no further documentation that is required for this visit. The consumer may contact the Medical Records department at Honor Health if he wishes to have all the physician notes about the service he received. These medical records are protected as Personal Health Information by HIPAA. The consumer can go to [redacted] and fill out a Medical Records Release Form in order to obtain his medical records for the date of service (09/18/2011).The corporate number for Scottsdale Emergency Associates is [redacted]. Thank you.
Thank you for the opportunity to respond to this complaint. Our records indicate that this account was assigned to our office on 12/2/2013 for a date of service of 5/25/2011. Our notice was returned by [redacted] due to "No Mail Receptacle". We attempted to contact the consumer several times via telephone...
but the number stated "Not Accepting Calls at this Time". Over 2 years after the account was assigned, we received notice of [redacted] eligibility but the information was received many months past the timely filing limitations required for [redacted] claims. Our client's records indicate that the insurance presented on the date of service was PHS Indian Health Service but the claim submitted to them was denied. The consumer has paid his account today and the account is resolved. We have ordered the item deleted from the consumer's credit report. Please let us know if there is additional information needed to close this complaint. Thank you.
Thank you for the opportunity to respond to this complaint. Our records indicate that there was a communication received from someone who may have been this person but the information given on this complaint didn't match our records. The last name, phone number and address we had on...
file were all different.We made a phone call to this consumer to the phone number given on the complaint and spoke with her today. After identifying the correct account, we have agreed to a 25% discount and a $100.00 minimum monthly payment arrangement. We will delete the item from the consumer's credit profile from all 3 credit bureaus when the $400.00 balance is paid down to zero. A confirmation letter of our agreement is being mailed to her at the updated address today.We are glad Ms. [redacted] has reached out in order to resolve her account and thank her for talking with us today. BUREAU OF MEDICAL ECONOMICS
In both cases when I asked for Validation that these were my accounts the creditor has failed to provide me proof of my signature. I have asked in both the letters they have attached in all three cases to provide me with proof of signature showing I have an obligation to pay these debts and to validate that they are mine. This has yet to be resolved and is way over the allotted time frame provided by the Fair Reporting Act. I am not satisfied which merely a letter or a statement and my request for validation is legitimate. I will take further action if these are not removed from my credit reports at this time.
As stated in our last response, this account is on hold pending [redacted]'s reconsideration of the claim. There has been no data transmitted to the consumer's credit profile. Please let us know when you hear from [redacted]. Thank you.
Our agency is listed with the AZ Department of Financial Institutions as Medical Society Business Services, Inc., d.b.a. Bureau of Medical Economics. Our collection agency license number with AZDFI is [redacted]. Please contact our office at ###-###-#### if you need...
additional assistance with your accounts. Thank you.
Thank you for the opportunity to respond to this complaint. We investigated the complaint with the billing office for Urgent Care Extra. This morning they confirmed that the balance of $195.00 was assigned in error and that the consumer already paid the discounted self-pay amount agreed upon....
There is no balance due.We have sent a confirmation letter to the consumer of the cancellation. We apologize for the billing office's error in assigning this balance to the agency and trust the consumer's concern has been addressed and resolved. Thank you!BUREAU OF MEDICAL ECONOMICS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to respond this consumer's complaint. Upon reviewing the matter we have determined that a deletion of the trade line on the consumer's credit report is approved.We have received four payments of $40.00 against the original assigned balance of $480.00. Although the...
account will not be paid in full until the 12th payment is made and is outside our parameters for payment plans (a 6 month payment plan) for a restriction from credit bureau reporting, these payments have been on time.The phone number on this account has been restricted to avoid any future calls per this request. The consumer's account will not resume with credit reporting provided the consumer continues with the auto payments of $40.00 each month. We encourage her to contact our office if a problem arises in meeting the $40.00 per month payment arrangement.We trust this resolution is agreeable to the consumer.Please advise us if there is any additional information necessary to close this complaint. Thank you.
Our records indicate that the account was paid on 11/13/14 and that we electronically transmitted a deletion order to the credit bureaus on 12/1/14. If this consumer sees this item on one of her credit reports, the error is with the bureau listing it. We sent the deletion order and it shows deleted...
on our system. There is no method of deleting the account twice.Please contact the credit bureau that shows the error and dispute their listing. They will send the dispute to us for verification. Or, have the errant credit bureau contact us via phone to confirm that we ordered the deletion.Thank you!
Thank you for the opportunity to respond to this complaint. As the attached documentation bears out, our response to validation of the consumer’s debts were made well within 30 days of receiving her response even though this 30 day requirement is for the validation period (defined as 30 days...
following the first notice of delinquency being mailed). All three accounts had been assigned to the agency over three years ago when the disputes were received.There are two types of debts. There are Oral Agreements and Written Contracts. When a person presents themselves for services at an emergency department for care, they arrive on the Oral Agreement that they are requesting services. The expectation is that those services need to be paid for.The conditions of admission at the facility where the services are delivered clearly state that the patient is financially responsible for payment of services and that physicians delivering services are likely not employees of the facility. Whether the conditions of admission are signed or not, the Oral Agreement still applies because services were delivered at the behest of the patient’s presentation of injury or illness. Indeed, many patients arriving for emergency care may not be able to sign due to the severity of their condition on arrival. However, the Oral Agreement established by necessary services delivered is still binding. We are attaching the full validation of the debts and the second response we sent to the consumer as required per FDCPA statutes.The consumer may request additional information regarding identification information presented on the dates of service in question and her care by going to [redacted] to fill out the form to receive her personal information. HIPAA statutes prevent the agency from obtaining any further information than the billing detail necessary for obtaining payment.Upon seeing the admission documents, if the consumer feels there is a case if ID theft, we would direct her to go to www.ftc.gov/idtheft to use a secure online affidavit form that she can have notarized. This affidavit, along with a signed Law Enforcement Report can be submitted to the Credit Reporting Agencies to have her accounts reviewed for deletion as ID theft. The deletion order will then be transmitted to the agency from the Credit Reporting Agencies.Barring an ID Theft Determination by Law Enforcement, we would invite Ms. [redacted]s to call [redacted] to make a payment arrangement on her accounts.In light of the apparent confusion on verification of debt requirements, we will delete the items from her credit profile when paid. Please let us know if there is any additional information needed from our office to close this complaint.
Thank you for the opportunity to respond to this complaint. Our records indicate that this account was resolved on 5/21/15 when our provider client verified with our agency that the account was to be cancelled due to the fact that the consumer's 2ndry insurance payer denied the claim as being past...
the timely filing limit. Account cancellations automatically delete the account from all 3 credit bureaus.Our agency send a credit bureau deletion confirmation letter to the consumer on 5/21/15 and the deletion order was transmitted to the credit bureaus on 6/2/15. As with most collection agencies, our data is transmitted to the credit reporting agencies at the close of each month. although each credit bureau agency has their own process for account deletions, it would seem likely that the consumer's listing has already been deleted. If not, the consumer can contact the credit bureau that still has the item listed and forward our deletion letter to them for resolution.Per the consumer's request in this complaint, we have sent a 2nd credit bureau deletion confirmation today to [redacted]. If, for some reason, this address is incorrect, we ask that the consumer contact our office at ###-###-#### to supply us with an update on her address. Please let us know if there is any further information needed to resolve this complaint. Thank you.
Thank you for the opportunity to respond to this complaint. Our records show that the account was assigned to collections on 11/19/15 for radiology services performed on 6/20/15. The consumer's complaint background history of talking with our company on 9/1/15 and 9/15/15 cannot be accurate since we...
didn't have his account in our office on those dates. His account was assigned with a post office box in Queen Creek provided by Gilbert Hospital where the services were delivered. Medical Diagnostic Imaging did not have a valid address nor did our agency until Mr. [redacted] called us when he discovered the account on his credit report. The account was already past the timely filing deadline for [redacted] insurance when it was assigned to our office. Mr. [redacted] called us on 7/8/16 to give us his [redacted] insurance information and on 7/25/16, Maria from [redacted] called us to confirm that he was eligible on the date of service. We have contacted Medical Diagnostic Imaging and have gotten authorization to cancel this account. The cancelation will delete the item from Mr. [redacted]'s credit record.We apologize for the inconvenience, however, we see no way that any of this could have been avoided given that the address from the facility was not correct and no insurance information was provided to Medical Diagnostic Imaging when the services were provided.We are sending verification of the cancellation to Mr. [redacted] and trust that this complaint is now resolved. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Francisca R[redacted]
Thank you for contacting us regarding this dispute. Unfortunately, we have no account under this name in our system. Please supply us with additional identifying information so that we can locate this account. In the meantime, we will contact you at the telephone number provided in your dispute in...
order to ascertain if you have an account with this agency. Thank you. BUREAU OF MEDICAL ECONIMICS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] has not close the case yet. The case involves [redacted] and other parties and businesses in which it created the situation. The situation is the EMT/paramedic that was on the scene did a improper procedure. The improper procedure cause mis diagnosis. He felt emergency transportation to the hospital was needed. I was alert and aware of everything that was going on. [redacted] is sending me another letter and I will forward a copy to Revdex.com and the other parties and businesses involved.
Regards,
[redacted]
Thank you for the opportunity to respond to this complaint. Notably, according to our records, we have ot received any phone calls from Ms. [redacted] on either of these accounts since the initial phone conversation on 9/12/2013. There was no indication at that time that she was not responsible for...
her bill with Emergency Professional Services for the 8/22/2013 date of service.We want to confirm that we have previously verified this debt with Ms. [redacted] via mail on September 8th 2016 and on September 22, 2016 through the CFPB after receiving additional information that allowed us to locate the 2 accounts. At that time, we responded with full verification of the debt and also sent the signed contract from the facilities where these emergency physician services were delivered. These documents are the full requirement for verification of debt per FDCPA statutes.We are attaching all of them again with this response and are also mailing them again for her records.If Ms. [redacted] feels there has been a criminal theft of her identification, she should file a police report of identity theft. Instructions for this process can be found at [redacted]. There is an online affidavit available to submit to the credit bureaus in order to report the id theft crime. The affidavit must be notarized and accompanied by a law enforcement report.If Ms. [redacted] would like further information about the nature of the services delivered during her visit at the facilities, she may request the medical records at the hospitals for detailed physician notes.We again invite Ms. [redacted] to contact our agency at [redacted] for assistance in setting up a payment arrangement that will resolve this debt. We have temporarily suspended credit reporting of the debt for 30 days to allow Ms. [redacted] time to call us with payment arrangements and will delete the item from her credit profile once paid (unless the account is reported to us by the credit reporting agencies as being an ID theft case with a police report).Please let us know if there is any further way we can assist with resolving this complaint.
Dear Sir / Madame:Thank you for the opportunity to respond to the above referenced complaint.Our records indicate that this account was assigned on 5/1/2013 for charges stemming from an 8/2/2012 office visit for [redacted], MD.We have reviewed the account with Dr. [redacted] office to...
determine what has occurred on this account. According to their records, there were no documents received at their office from this consumer disputing the balance on the account.Dr. [redacted] office confirmed that there was a Preventative Care Age 65+ exam conducted. We've attached the itemized statement of the charges for the consumer's records. Dr. [redacted] office will gladly provide this consumer with the medical notes regarding this visit upon the consumer's request and signed release.Medicare will deny Well Woman visits if there are multiple claims within the same year. Therefore, it is possible this consumer had a visit with her primary care physician or another specialist that qualified for this charge that exceeded their benefit terms. The consumer could contact Medicare for an explanation.As the consumer states that she wants no further contact regarding this account, we have restricted any further communication on this matter.Please advise us if there is any further information necessary to close this complaint. Thank you.
Thank you for the opportunity to address this consumer’s complaint. We have researched this account for anesthesiologyservices delivered by our client, Deer Valley Anesthesia, PLLC to this consumer during her emergency visit at thehospital.First, the $12.00 copay referred to in Ms. [redacted]’s...
complaint is not part of this charge and must be for another part of thehospital visit.The full charge for the anesthesiologist’s services was $875.00 which is the full balance of the account referred to ouragency for collections. We’ve attached the itemized bill submitted to the agency for Ms. [redacted]’s reference. The mediashows that TriCare was billed but denied the claim and the account was then transferred to patient responsibility.We contacted Ms. [redacted] on August 3rd because we had heard from the office manager at Deer ValleyWe apologize to the consumer that the owner of Deer Valley Anesthesia had to take retirement for medical reasons and allaccounts receivable were forwarded to our agency to close the practice’s receivables, therefore making the officeunavailable to patients who call.We are, however, in contact with the office manager who is working outside the office to assist us with any issues on theseaccounts. We did receive an email from the office manager to call Ms. [redacted] on 8/3/16 because she had heard from Ms.[redacted] who had indicated that she wanted to settle the account. Therefore we made a call to Ms. [redacted] who stated ratherthat she wanted TriCare billed again and said that she had requested an itemized statement from Deer Valley Anesthesia.Upon receiving this complaint, Deer Valley Anesthesia’s office manager looked further into the denial by TriCare so thatwe can address this complaint. She discovered that a diagnosis coding issue may have contributed to the denial. Acorrected claim is being sent to TriCare West Region in Camden, SC per her conversation with them last Thursday.Hopefully, this will resolve the account. We have put this account on hold pending TriCare’s processing of the correctedclaim. No information on this account has been transmitted to this consumer’s credit report and any credit reporting will berestricted until TriCare responds and the patient is advised of any portion of the bill that is her responsibility.We trust the enclosed itemized statement and the above explanation will clarify the situation for this consumer. Please letus know if there is any further information needed to close this complaint.Sincerely,BUEAU OF MEDICAL ECONOMICS
Thank you for the opportunity to respond to this complaint. We thank Ms. [redacted] for her prompt notice that she has not received her bill from the original creditor for this account. Unfortunately, Bureau of Medical Economics has no control over any account activity prior to assignment but we are...
more than happy to work with our consumers to resolve accounts once in our office. We've attached an itemized statement of this account to this response for her records. Her insurance has paid their portion of the bill and the contracted discounts were applied by [redacted] to leave the $65.08 as her co-pay / deductible amount due.Our office has scheduled a phone call to be made after 5:00 PM at the phone number provided in order to make payment arrangements to resolve the account. There has been no account data transmitted to her credit record regarding the account as the account was just recently assigned on October 11th. We're confident that a resolution of this matter will be made shortly.If there is any additional information necessary to resolve this complaint, please let us know. Thank you.
We have investigated this account adequately to respond to this customer's concerns. We ordered the account deleted from his credit report, however, the credit reporting agencies could take a week or two to update their records. Normally, all deletion orders are transmitted at the close of each month. However, torespond to this customer, we have ordered the account deleted via on-line which might result in the account getting deleted by the three credit reporting agencies (Experian, Equifax and Transunion) deleting the item quicker. We estimate that the consumer should see the item expunged within a week. We are attaching the deletion order completed and highlighted pertinent information for the consumer to use if he wishes to contact the credit bureaus regarding the deletion order.Keep in mind that Scottsdale Emergency Associates are not employees of the hospital. The hospital may have issued a hardship write off because they are a non-profit organization and get government help for uncompensated care. These physicians are not non-profit and get no subsidies or tax breaks for uncompensated care. This bill is not included in the hospital billing. At this time the administration for Scottsdale Emergency Associates is offering a discounted amount to settle this account. We are applying a 30% discount to bring the account balance down to $637.00. We ask the consumer contact us for assistance on this.As we explained in our last response, the billing office that originally billed this customer's account back in September of 2011 is no longer Scottsdale Emergency Associates' billing company. They would not have the information in their active system any longer as all accounts were subsequently assigned to Bureau of Medical Economics for collections. All their billing data is archived but not active in their system. We provided a copy of the current balance from [redacted]'s archive for the consumer which should prove that the balance was still open as of their last activity date.Since the consumer received his signed agreement and the copy of his driver's license to verify that he received services, there is no further documentation that is required for this visit. The consumer may contact the Medical Records department at Honor Health if he wishes to have all the physician notes about the service he received. These medical records are protected as Personal Health Information by HIPAA. The consumer can go to [redacted] and fill out a Medical Records Release Form in order to obtain his medical records for the date of service (09/18/2011).The corporate number for Scottsdale Emergency Associates is [redacted]. Thank you.
Thank you for the opportunity to respond to this complaint. Our records indicate that this account was assigned to our office on 12/2/2013 for a date of service of 5/25/2011. Our notice was returned by [redacted] due to "No Mail Receptacle". We attempted to contact the consumer several times via telephone...
but the number stated "Not Accepting Calls at this Time". Over 2 years after the account was assigned, we received notice of [redacted] eligibility but the information was received many months past the timely filing limitations required for [redacted] claims. Our client's records indicate that the insurance presented on the date of service was PHS Indian Health Service but the claim submitted to them was denied. The consumer has paid his account today and the account is resolved. We have ordered the item deleted from the consumer's credit report. Please let us know if there is additional information needed to close this complaint. Thank you.
Thank you for the opportunity to respond to this complaint. Our records indicate that there was a communication received from someone who may have been this person but the information given on this complaint didn't match our records. The last name, phone number and address we had on...
file were all different.We made a phone call to this consumer to the phone number given on the complaint and spoke with her today. After identifying the correct account, we have agreed to a 25% discount and a $100.00 minimum monthly payment arrangement. We will delete the item from the consumer's credit profile from all 3 credit bureaus when the $400.00 balance is paid down to zero. A confirmation letter of our agreement is being mailed to her at the updated address today.We are glad Ms. [redacted] has reached out in order to resolve her account and thank her for talking with us today. BUREAU OF MEDICAL ECONOMICS
In both cases when I asked for Validation that these were my accounts the creditor has failed to provide me proof of my signature. I have asked in both the letters they have attached in all three cases to provide me with proof of signature showing I have an obligation to pay these debts and to validate that they are mine. This has yet to be resolved and is way over the allotted time frame provided by the Fair Reporting Act. I am not satisfied which merely a letter or a statement and my request for validation is legitimate. I will take further action if these are not removed from my credit reports at this time.
As stated in our last response, this account is on hold pending [redacted]'s reconsideration of the claim. There has been no data transmitted to the consumer's credit profile. Please let us know when you hear from [redacted]. Thank you.
Our agency is listed with the AZ Department of Financial Institutions as Medical Society Business Services, Inc., d.b.a. Bureau of Medical Economics. Our collection agency license number with AZDFI is [redacted]. Please contact our office at ###-###-#### if you need...
additional assistance with your accounts. Thank you.
Thank you for the opportunity to respond to this complaint. We investigated the complaint with the billing office for Urgent Care Extra. This morning they confirmed that the balance of $195.00 was assigned in error and that the consumer already paid the discounted self-pay amount agreed upon....
There is no balance due.We have sent a confirmation letter to the consumer of the cancellation. We apologize for the billing office's error in assigning this balance to the agency and trust the consumer's concern has been addressed and resolved. Thank you!BUREAU OF MEDICAL ECONOMICS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to respond this consumer's complaint. Upon reviewing the matter we have determined that a deletion of the trade line on the consumer's credit report is approved.We have received four payments of $40.00 against the original assigned balance of $480.00. Although the...
account will not be paid in full until the 12th payment is made and is outside our parameters for payment plans (a 6 month payment plan) for a restriction from credit bureau reporting, these payments have been on time.The phone number on this account has been restricted to avoid any future calls per this request. The consumer's account will not resume with credit reporting provided the consumer continues with the auto payments of $40.00 each month. We encourage her to contact our office if a problem arises in meeting the $40.00 per month payment arrangement.We trust this resolution is agreeable to the consumer.Please advise us if there is any additional information necessary to close this complaint. Thank you.
Our records indicate that the account was paid on 11/13/14 and that we electronically transmitted a deletion order to the credit bureaus on 12/1/14. If this consumer sees this item on one of her credit reports, the error is with the bureau listing it. We sent the deletion order and it shows deleted...
on our system. There is no method of deleting the account twice.Please contact the credit bureau that shows the error and dispute their listing. They will send the dispute to us for verification. Or, have the errant credit bureau contact us via phone to confirm that we ordered the deletion.Thank you!