Dear Revdex.com Mediation:Thank you for forwarding [redacted] ’s concerns concerning SPORTS ILLUSTRATED, a Time Incpublication, which has been forwarded to me for handling I appreciate this opportunity to be of assistanceAccording to our records, we processed a SPORTS ILLUSTRATED magazine subscription for [redacted] on October **, through a unique partnership with MMedia Group According to MMedia Group, the promotional magazine subscription was included at no additional cost to [redacted] when he made a purchase on [redacted] on August *, In any event, we have cancelled the SPORTS ILLUSTRATED magazine subscriptionIf [redacted] has additional questions regarding the promotional offer, the toll free number for MMedia Group is ###-###-#### We certainly apologize for any inconvenience [redacted] may have experiencedSincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.(fingers crossed)The order management and customer service (email and telephone) don't appear to be competent and/or have problems understanding / comprehending english?The processing of the Gift Renewal Offer took about months to eventually get resolved! What an ordeal!Thank you again for the positve outcome! Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please keep my complaint open until I receive my full refund from Time, Incregarding ALL YOU magazine Time, Incowes me a refund for months worth of the magazine (which I had originally left on my subscription), PLUS my year "for 1" magazine renewal That is a total of months worth of ALL YOU magazine that needs to be refunded.I will email you when I receive the refund Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] :I am in receipt of the complaint filed by Jonathan Rhodes with your office regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to respond.In reviewing our records, I show we received notification from SubCo Incmagazine agent to cancel the SPORTS ILLUSTRATED magazine subscription on January **, Since our mailing labels are printed in advance, we ask [redacted] to keep any magazines he receives with our compliment.For the record, the ENTERTAINMENT WEEKLY subscription was included with [redacted] purchase on Ticket SolutionsTime Incand SubCo are separate companies; SubCo is a magazine agent authorized to sell Time Incpublications Therefore, when [redacted] contacted SubCo to have his name removed from their "internal do not mail list," the information wasn't transferred I certainly apologize for any inconvenience [redacted] may have experienced Please be assured we have added [redacted] name to Time Inc.'s Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have causedSincerely, TPatterson forBetsy L***, Time Inc
Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experiencedSincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not indicate when and where to they issued the refund I checked the account I paid for the subscription out of and no refund has been issued to it Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nearly a month after I called EW 8-**-about this issue & WHY MY ACCOUNT SAID I WAS TO GET A DIGITAL COPY ONLY WHEN I HAVE NO INTEREST IN THAT & HAVE NEVER ASKED OR SIGNED UP FOR THAT They still have NOT followed up & given me an answer on this issueI FINALLY got the issue I was missing EW & MYSELF are not responsible for Post Office errors A Postal carrier is NOT going to remember a magazineI am STILL VERY UNHAPPY WITH THE PROBLEMS & THE SERVICE I RECEIVED I will now expect EW to give me an extension of my subscription to make up for the terrible services, errors, etc In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding ALL YOU, a Time Incpublication As [redacted] noted, ALL YOU has ceased publication (as of December 2014) I appreciate this opportunity to be of assistance and certainly apologize to [redacted] for any inconvenience she may have experienced According to our records, [redacted] 's ALL YOU 22-issue subscription order was placed through an agency (GREAT AMERICAN OPPORTUNITIES) Two issues of ALL YOU were mailed to [redacted] and a refund of $was mailed on For [redacted] 's information, the toll-free number for Great American Opportunities is ###-###-####.If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved PROVIDED THAT MY MINOR SON RECEIVES NO FURTHER COLLECTION NOTICES and that, as stated by Time Life, Inc, his credit has not been affected (again, this was a gift from his aunt) Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding Heather/Cody Noe's concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.According to our records, we received instructions to process a 60-issue order (for $20.00) of SPORTS ILLUSTRATED magazine on September **, Attached is a sample of the online form for the SPORTS ILLUSTRATED order submitted by [redacted] Gift was not included and mailed because the appropriate box was not checked off Please ask Heather/Cody Noe to indicate which gift they prefer: SI Athletic bag, Thermal shirt, or Scan radio Please also indicate size (Large, XLarge, XXLarge).Upon receipt of the Noe family's preference, we will expedite delivery of the gift Sincerely, Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that, though this resolution is not satisfactory to me and the matter has not been clarified or resolved to my liking, dealing with this business further is a pure waste of time, so I consider this matter closed and will know to stay away from this publishing company in the future Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely, [redacted] forBetsy L***, Time Inc
Dear Revdex.com Mediation:Thank you for forwarding [redacted] 's concerns regarding ENTERTAINMENT WEEKLY, a Time Incpublication I appreciate this opportunity to be of assistance.We certainly apologize for any inconvenience [redacted] may have experienced Our customer service team has confirmed they mailed another issue of the ENTERTAINMENT WEEKLY special cover featuring the television show Supernatural on October **, Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Revdex.com Mediation:Thank you for forwarding [redacted] 's concerns regarding (shop.people.com) PEOPLE, a Time Incpublication Please be assured the $refund was processed on January **, We certainly apologize to [redacted] for any inconvenience.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Seriously!?! I have been as calm and professional in all of this as possible, but I am really sick of the runaround here! You apparently failed to actually READ my previous message which stated I received a PARTIAL refund and was asking for the remainder to be sentI received a refund check for $12.09....after I have paid $Is that a FULL REFUND?! Didn't think soNot even half! I never received a single issue of the magazine that I ordered, only found out it was no longer in print after I had to hunt down the [redacted] page to try and find someone to contact as to why I hadn't received anythingStarted getting crap that I did not want (Martha Stewart Living) before the company even officially notified everyone by mailA full months after printing was ceased, subscribers FINALLY got a postcard stating that yet another magazine would be sent as a replacement within months...NOT ACCEPTABLE! I want my FULL REFUNDIt may be sent as another check for $to add to the one I already received, or a check for the full amount of $may be sent and I will void and destroy the check I have currently for $I fail to see how this is so difficult to refund your subscribers for subscriptions that they did not and will not receiveI'll go back and forth as long as it takes for this resolutionIt's a very simple solution, I don't see why this company insists on continuing to draw it out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Mediator:We are in receipt of your letter of June **, 2015, on behalf of [redacted] *** We researched the account on behalf of [redacted] magazine, and now provide the following response:On or around April 2015, [redacted] made a purchase through [redacted] , an authorized magazine subscription agent by Time Inc., for a issue subscription to [redacted] magazine Although our policy is to have the customers deal directly with the magazine agent (###-###-####), in this case, we have notified [redacted] , on [redacted] ***'s behalf and confirmed the [redacted] magazine subscription has been canceled.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely, [redacted] for [redacted] , Time Inc Law Department
Dear Revdex.com Mediation:Thank you for forwarding [redacted] ’s concerns concerning SPORTS ILLUSTRATED, a Time Incpublication, which has been forwarded to me for handling I appreciate this opportunity to be of assistanceAccording to our records, we processed a SPORTS ILLUSTRATED magazine subscription for [redacted] on October **, through a unique partnership with MMedia Group According to MMedia Group, the promotional magazine subscription was included at no additional cost to [redacted] when he made a purchase on [redacted] on August *, In any event, we have cancelled the SPORTS ILLUSTRATED magazine subscriptionIf [redacted] has additional questions regarding the promotional offer, the toll free number for MMedia Group is ###-###-#### We certainly apologize for any inconvenience [redacted] may have experiencedSincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.(fingers crossed)The order management and customer service (email and telephone) don't appear to be competent and/or have problems understanding / comprehending english?The processing of the Gift Renewal Offer took about months to eventually get resolved! What an ordeal!Thank you again for the positve outcome! Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please keep my complaint open until I receive my full refund from Time, Incregarding ALL YOU magazine Time, Incowes me a refund for months worth of the magazine (which I had originally left on my subscription), PLUS my year "for 1" magazine renewal That is a total of months worth of ALL YOU magazine that needs to be refunded.I will email you when I receive the refund Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] :I am in receipt of the complaint filed by Jonathan Rhodes with your office regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to respond.In reviewing our records, I show we received notification from SubCo Incmagazine agent to cancel the SPORTS ILLUSTRATED magazine subscription on January **, Since our mailing labels are printed in advance, we ask [redacted] to keep any magazines he receives with our compliment.For the record, the ENTERTAINMENT WEEKLY subscription was included with [redacted] purchase on Ticket SolutionsTime Incand SubCo are separate companies; SubCo is a magazine agent authorized to sell Time Incpublications Therefore, when [redacted] contacted SubCo to have his name removed from their "internal do not mail list," the information wasn't transferred I certainly apologize for any inconvenience [redacted] may have experienced Please be assured we have added [redacted] name to Time Inc.'s Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have causedSincerely, TPatterson forBetsy L***, Time Inc
Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experiencedSincerely,
We apologize to [redacted] for any inconvenience Please be assured we have removed his name from the FOOD & WINE books program Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not indicate when and where to they issued the refund I checked the account I paid for the subscription out of and no refund has been issued to it Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nearly a month after I called EW 8-**-about this issue & WHY MY ACCOUNT SAID I WAS TO GET A DIGITAL COPY ONLY WHEN I HAVE NO INTEREST IN THAT & HAVE NEVER ASKED OR SIGNED UP FOR THAT They still have NOT followed up & given me an answer on this issueI FINALLY got the issue I was missing EW & MYSELF are not responsible for Post Office errors A Postal carrier is NOT going to remember a magazineI am STILL VERY UNHAPPY WITH THE PROBLEMS & THE SERVICE I RECEIVED I will now expect EW to give me an extension of my subscription to make up for the terrible services, errors, etc In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding ALL YOU, a Time Incpublication As [redacted] noted, ALL YOU has ceased publication (as of December 2014) I appreciate this opportunity to be of assistance and certainly apologize to [redacted] for any inconvenience she may have experienced According to our records, [redacted] 's ALL YOU 22-issue subscription order was placed through an agency (GREAT AMERICAN OPPORTUNITIES) Two issues of ALL YOU were mailed to [redacted] and a refund of $was mailed on For [redacted] 's information, the toll-free number for Great American Opportunities is ###-###-####.If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved PROVIDED THAT MY MINOR SON RECEIVES NO FURTHER COLLECTION NOTICES and that, as stated by Time Life, Inc, his credit has not been affected (again, this was a gift from his aunt) Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding Heather/Cody Noe's concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.According to our records, we received instructions to process a 60-issue order (for $20.00) of SPORTS ILLUSTRATED magazine on September **, Attached is a sample of the online form for the SPORTS ILLUSTRATED order submitted by [redacted] Gift was not included and mailed because the appropriate box was not checked off Please ask Heather/Cody Noe to indicate which gift they prefer: SI Athletic bag, Thermal shirt, or Scan radio Please also indicate size (Large, XLarge, XXLarge).Upon receipt of the Noe family's preference, we will expedite delivery of the gift Sincerely, Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that, though this resolution is not satisfactory to me and the matter has not been clarified or resolved to my liking, dealing with this business further is a pure waste of time, so I consider this matter closed and will know to stay away from this publishing company in the future Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely, [redacted] forBetsy L***, Time Inc
Dear Revdex.com Mediation:Thank you for forwarding [redacted] 's concerns regarding ENTERTAINMENT WEEKLY, a Time Incpublication I appreciate this opportunity to be of assistance.We certainly apologize for any inconvenience [redacted] may have experienced Our customer service team has confirmed they mailed another issue of the ENTERTAINMENT WEEKLY special cover featuring the television show Supernatural on October **, Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Revdex.com Mediation:Thank you for forwarding [redacted] 's concerns regarding (shop.people.com) PEOPLE, a Time Incpublication Please be assured the $refund was processed on January **, We certainly apologize to [redacted] for any inconvenience.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Seriously!?! I have been as calm and professional in all of this as possible, but I am really sick of the runaround here! You apparently failed to actually READ my previous message which stated I received a PARTIAL refund and was asking for the remainder to be sentI received a refund check for $12.09....after I have paid $Is that a FULL REFUND?! Didn't think soNot even half! I never received a single issue of the magazine that I ordered, only found out it was no longer in print after I had to hunt down the [redacted] page to try and find someone to contact as to why I hadn't received anythingStarted getting crap that I did not want (Martha Stewart Living) before the company even officially notified everyone by mailA full months after printing was ceased, subscribers FINALLY got a postcard stating that yet another magazine would be sent as a replacement within months...NOT ACCEPTABLE! I want my FULL REFUNDIt may be sent as another check for $to add to the one I already received, or a check for the full amount of $may be sent and I will void and destroy the check I have currently for $I fail to see how this is so difficult to refund your subscribers for subscriptions that they did not and will not receiveI'll go back and forth as long as it takes for this resolutionIt's a very simple solution, I don't see why this company insists on continuing to draw it out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Mediator:We are in receipt of your letter of June **, 2015, on behalf of [redacted] *** We researched the account on behalf of [redacted] magazine, and now provide the following response:On or around April 2015, [redacted] made a purchase through [redacted] , an authorized magazine subscription agent by Time Inc., for a issue subscription to [redacted] magazine Although our policy is to have the customers deal directly with the magazine agent (###-###-####), in this case, we have notified [redacted] , on [redacted] ***'s behalf and confirmed the [redacted] magazine subscription has been canceled.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely, [redacted] for [redacted] , Time Inc Law Department