Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experiencedSincerely,
Dear Revdex.com Mediation:Thank you for forwarding [redacted] s concerns regarding INSTYLE, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience she may have experienced Our records found that we processed a 13-issue order of INSTYLE magazine on September *, According to our marketing partner MMedia Group, the promotional subscription for INSTYLE was included at no additional cost to [redacted] when a purchase was made on [redacted] on September *, In any event, we have cancelled the magazine subscription from our end and we have notified MMedia Group about this Revdex.com case Please be assured there is no billing for this magazine order.If [redacted] has further concerns, she may contact MMedia Group directly at their toll-free number ###-###-#### If there has been any misunderstanding, again we extend our apologies.Sincerely, Betsy L***, Time Inc
Dear Revdex.com Mediation:Thank you for forwarding [redacted] 's concerns Please be assured the remaining issues of [redacted] 's ALL YOU account has been transferred to REAL SIMPLE Service will begin May to December 2017.If [redacted] wishes to cancel REAL SIMPLE and receive a refund instead, please let us know We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation:Thank you for forwarding Regina Manning's concerns Please be assured we have transfered her remaining ALL YOU issues to her existing REAL SIMPLE subscription The new expiration date of REAL SIMPLE is October *, 2018.We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding FOOD & WINE, published by Time IncPlease be assured we have cancelled the FOOD & WINE books account including any billing efforts We certainly apologize to [redacted] for any inconvenience she may have experienced The FOOD & WINE magazine subscription will continue through There is no billing on the magazine subscription, compliments of De Gustibus cooking class.I appreciate this opportunity to be of assistance.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experiencedSincerely, TP [redacted] forBetsy L***, Time Inc
Dear Revdex.com Mediation: Thank you for forwarding [redacted] 's concerns regarding TIME magazine I appreciate this opportunity to be of assistanceAccording to our records, we received instructions to process a 52-issue order of TIME magazine for $ on May **, Enclosed is a copy of the offer from our TCM Professional Subscription Services Our records confirm that issues were served before the subscription was cancelled on August *, It appears [redacted] disputed $with his bank which was then (reversed) refundedIn addition, we have processed another refund of $ If he wishes, [redacted] can send us the "electronic receipts of the offer" and we can investigate this furtherIf there has been any misunderstanding, we certainly apologize to [redacted] Sincerely, Betsy L***, Time Inc
Dear Revdex.com Resolution Mediator:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Incpublication I appreciate this opportunity to respond.I would like to by offering my apologies to [redacted] for the troubles she has encountered while trying to resolve this matter According to our research we found that a 2-for-Holiday Gift (internet) Offer was processed in November Our records show that only [redacted] of ( [redacted] ***) information was transmitted to our office for delivery of COOKING LIGHT magazine The delivery service began with the January/February issue and issues were served In addition, I show the full subscription payment of $was debited to [redacted] Ending [redacted] , Exp***.When [redacted] contacted our customer service center on July **, 2015, regarding non-receipt of the magazine for herself, we canceled the existing gift order and issued a full refund of $back to the [redacted] Credit Card For your records, the refund reference number [redacted] Also, on July **, 2015, our records show a new order was processed to serve 1-year COOKING LIGHT subscriptions to Ms [redacted] and Kristen Mercker for $ The full subscription payment was billed to a Visa Credit Card Ending (4304) with ExpDate 11/**.As noted on the Holiday Gift Offer, the delivery service is set to begin with the January/February issue Therefore, [redacted] regular delivery subscription will begin with the January/February issue and continue through the copy dated December As a goodwill gesture, we are mailing complimentary issues for October and November directly to [redacted] via [redacted] overnight delivery The [redacted] tracking number is [redacted] .I apologize for any inconvenience this matter has cause and appreciate this opportunity to be of serviceSincerely,TPatterson forBetsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I still have not received any communication directly from Time Magazine and wonder what additional recourse I will have if the offer they say they have provided does not materialize Sincerely, [redacted]
Dear Revdex.com Mediation:Thank you for forwarding [redacted] ***'s concerns regarding SUNSET, a Time Incpublication I appreciate this opportunity to be of assistance.I checked our subscriber records and we were unable to locate a new order for [redacted] from We found a record of a new subscription order processed from a phone request in January for gift subscriptions to Henrike Turley and Valerie Eatherington of California However, these orders were cancelled on February *, I understand this is not the response [redacted] is hoping for but unfortunately, we have no record of his subscription orders I would like to request that [redacted] *** fax a copy of the canceled check for his order to my direct line ###-###-#### Upon receipt, please be assured we will investigate immediately and endeavor to resolve this matter.Sincerely,Time Inc
[redacted] :I am in receipt of the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.In reviewing our customer transaction records, I show [redacted] accepted a 1-year (56-issue) offer to SPORTS ILLUSTRATED magazine via the Internet for $on April *, 2015, which included all the features of the Subscriber's Automatic Renewal Program Also, a FREE NFL Performer Jacket is included with the paid order.Our records confirm we made several unsuccessful attempts to charge [redacted] in April 2015, before transferring the billing method from credit card to a billing invoice on April **, When the full subscription payment of $was submitted online via a new credit card on June *, 2015, this allowed us to select the NFL Performer Jacket for shipment However, due to an overwhelming demand for the Performer Jackets, the jackets are currently on backorder In accordance to Federal Trade Commission guidelines, we mailed notification regarding the status of the Performer Jacket around July **, 2015.As noted on the online offer, "if item is unavailable, it may be replaced with an item of greater or equal value;" therefore, the following substitute items: Umbrella, Suede Bag, and Radio was selected for mailing to [redacted] on August ** [redacted] should receive these items within weeks In addition, as a goodwill gesture, we will send customer his requested Dallas Cowboys Performer Jacket upon receipt from the manufacturer.I appreciate this opportunity to be of service and we apologize for any inconvenience this matter may have caused.Sincerely,TPatterson for Betsy L***, Time Inc
Dear [redacted] :We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Incpublication I appreciate this opportunity to respond.I would like to begin by offering apologies to [redacted] for the troubles she may have encountered while trying to resolve this matter Our records show that the attached Gift Subscription Renewal order was returned to our office via U.SMail; and in accordance with the terms of the subscription card, orders and/or renewals were processed on December **, 2014, for $67, to serve the following: [redacted] ***, [redacted] ***, [redacted] ***, [redacted] As you see on the order card, the "Bill me later" option was selected We have no record that payment was received.Since were are only able to service an unpaid account for a limited time, the delivery service was suspended March **, However, we continued to send billing providing [redacted] the opportunity to continue the subscription or notify us to cancel We suggest that, in order to resolve this matter, [redacted] provide us with a copy of the front/back of the canceled check.Please note that prior to the above mentioned December order, [redacted] had an existing gift order for [redacted] which was processed which processed on March **, 2014, for issues @ $ The delivery service included the May *, 2014, issue through the copy dated April *, The March order was paid in full via credit card on March **, 2014.I apologize for any inconvenience this matter may have caused and appreciate this opportunity to be of service.Sincerely,TPatterson for Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have opted out MORE THAN just January I continue to get these emails at my personal email address ( [redacted] ) more than ONCE EACH WEEK!The response is neither acceptable, nor accurate [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience he may have experienced Due to unfortunate and unforeseen delays with the overseas factory, the KC performer jackets have not arrived and tentative US arrival is in August or latest September In the meantime, I have asked our customer service premium team to send one KC polo shirt to [redacted] via overnight delivery in addition to the KC performer jacket he will receive in August or September If [redacted] still wishes to cancel his Sports Illustrated subscription, he may certainly do so [redacted] may contact our Consumer Affairs team directly at toll free ###-###-#### for special assistance Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is time to move on However, I do have a check made to People Magazine for $49.00, which is likely the business rate I have another for $29, both within the last year People magazine was, indeed, paid for the magazine Paid based on the subscription renewal sent to me in mail They can also look at almost years of subscription and see that it was always paid Thank you for your help I am thrilled to have this monkey off my back [redacted] Sincerely, [redacted] ***
Revdex.com: I have received my refund check in reference to complaint ID [redacted] Thank you so much! Sincerely, [redacted]
Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experiencedSincerely,
Dear Revdex.com Mediation:Thank you for forwarding [redacted] s concerns regarding INSTYLE, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience she may have experienced Our records found that we processed a 13-issue order of INSTYLE magazine on September *, According to our marketing partner MMedia Group, the promotional subscription for INSTYLE was included at no additional cost to [redacted] when a purchase was made on [redacted] on September *, In any event, we have cancelled the magazine subscription from our end and we have notified MMedia Group about this Revdex.com case Please be assured there is no billing for this magazine order.If [redacted] has further concerns, she may contact MMedia Group directly at their toll-free number ###-###-#### If there has been any misunderstanding, again we extend our apologies.Sincerely, Betsy L***, Time Inc
Dear Revdex.com Mediation:Thank you for forwarding [redacted] 's concerns Please be assured the remaining issues of [redacted] 's ALL YOU account has been transferred to REAL SIMPLE Service will begin May to December 2017.If [redacted] wishes to cancel REAL SIMPLE and receive a refund instead, please let us know We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L***, Time Inc
Does [redacted] want us to void the refund check for $which was already mailed, and reissue a new refund check for $16.69? Please confirm Thank you
Dear Revdex.com Mediation:Thank you for forwarding Regina Manning's concerns Please be assured we have transfered her remaining ALL YOU issues to her existing REAL SIMPLE subscription The new expiration date of REAL SIMPLE is October *, 2018.We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding FOOD & WINE, published by Time IncPlease be assured we have cancelled the FOOD & WINE books account including any billing efforts We certainly apologize to [redacted] for any inconvenience she may have experienced The FOOD & WINE magazine subscription will continue through There is no billing on the magazine subscription, compliments of De Gustibus cooking class.I appreciate this opportunity to be of assistance.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experiencedSincerely, TP [redacted] forBetsy L***, Time Inc
Dear Revdex.com Mediation: Thank you for forwarding [redacted] 's concerns regarding TIME magazine I appreciate this opportunity to be of assistanceAccording to our records, we received instructions to process a 52-issue order of TIME magazine for $ on May **, Enclosed is a copy of the offer from our TCM Professional Subscription Services Our records confirm that issues were served before the subscription was cancelled on August *, It appears [redacted] disputed $with his bank which was then (reversed) refundedIn addition, we have processed another refund of $ If he wishes, [redacted] can send us the "electronic receipts of the offer" and we can investigate this furtherIf there has been any misunderstanding, we certainly apologize to [redacted] Sincerely, Betsy L***, Time Inc
Dear Revdex.com Resolution Mediator:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Incpublication I appreciate this opportunity to respond.I would like to by offering my apologies to [redacted] for the troubles she has encountered while trying to resolve this matter According to our research we found that a 2-for-Holiday Gift (internet) Offer was processed in November Our records show that only [redacted] of ( [redacted] ***) information was transmitted to our office for delivery of COOKING LIGHT magazine The delivery service began with the January/February issue and issues were served In addition, I show the full subscription payment of $was debited to [redacted] Ending [redacted] , Exp***.When [redacted] contacted our customer service center on July **, 2015, regarding non-receipt of the magazine for herself, we canceled the existing gift order and issued a full refund of $back to the [redacted] Credit Card For your records, the refund reference number [redacted] Also, on July **, 2015, our records show a new order was processed to serve 1-year COOKING LIGHT subscriptions to Ms [redacted] and Kristen Mercker for $ The full subscription payment was billed to a Visa Credit Card Ending (4304) with ExpDate 11/**.As noted on the Holiday Gift Offer, the delivery service is set to begin with the January/February issue Therefore, [redacted] regular delivery subscription will begin with the January/February issue and continue through the copy dated December As a goodwill gesture, we are mailing complimentary issues for October and November directly to [redacted] via [redacted] overnight delivery The [redacted] tracking number is [redacted] .I apologize for any inconvenience this matter has cause and appreciate this opportunity to be of serviceSincerely,TPatterson forBetsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I still have not received any communication directly from Time Magazine and wonder what additional recourse I will have if the offer they say they have provided does not materialize Sincerely, [redacted]
Dear Revdex.com Mediation:Thank you for forwarding [redacted] ***'s concerns regarding SUNSET, a Time Incpublication I appreciate this opportunity to be of assistance.I checked our subscriber records and we were unable to locate a new order for [redacted] from We found a record of a new subscription order processed from a phone request in January for gift subscriptions to Henrike Turley and Valerie Eatherington of California However, these orders were cancelled on February *, I understand this is not the response [redacted] is hoping for but unfortunately, we have no record of his subscription orders I would like to request that [redacted] *** fax a copy of the canceled check for his order to my direct line ###-###-#### Upon receipt, please be assured we will investigate immediately and endeavor to resolve this matter.Sincerely,Time Inc
[redacted] :I am in receipt of the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.In reviewing our customer transaction records, I show [redacted] accepted a 1-year (56-issue) offer to SPORTS ILLUSTRATED magazine via the Internet for $on April *, 2015, which included all the features of the Subscriber's Automatic Renewal Program Also, a FREE NFL Performer Jacket is included with the paid order.Our records confirm we made several unsuccessful attempts to charge [redacted] in April 2015, before transferring the billing method from credit card to a billing invoice on April **, When the full subscription payment of $was submitted online via a new credit card on June *, 2015, this allowed us to select the NFL Performer Jacket for shipment However, due to an overwhelming demand for the Performer Jackets, the jackets are currently on backorder In accordance to Federal Trade Commission guidelines, we mailed notification regarding the status of the Performer Jacket around July **, 2015.As noted on the online offer, "if item is unavailable, it may be replaced with an item of greater or equal value;" therefore, the following substitute items: Umbrella, Suede Bag, and Radio was selected for mailing to [redacted] on August ** [redacted] should receive these items within weeks In addition, as a goodwill gesture, we will send customer his requested Dallas Cowboys Performer Jacket upon receipt from the manufacturer.I appreciate this opportunity to be of service and we apologize for any inconvenience this matter may have caused.Sincerely,TPatterson for Betsy L***, Time Inc
Revdex.com: The company refunded the payment as promised this time Sincerely, [redacted] ***
Dear [redacted] :We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Incpublication I appreciate this opportunity to respond.I would like to begin by offering apologies to [redacted] for the troubles she may have encountered while trying to resolve this matter Our records show that the attached Gift Subscription Renewal order was returned to our office via U.SMail; and in accordance with the terms of the subscription card, orders and/or renewals were processed on December **, 2014, for $67, to serve the following: [redacted] ***, [redacted] ***, [redacted] ***, [redacted] As you see on the order card, the "Bill me later" option was selected We have no record that payment was received.Since were are only able to service an unpaid account for a limited time, the delivery service was suspended March **, However, we continued to send billing providing [redacted] the opportunity to continue the subscription or notify us to cancel We suggest that, in order to resolve this matter, [redacted] provide us with a copy of the front/back of the canceled check.Please note that prior to the above mentioned December order, [redacted] had an existing gift order for [redacted] which was processed which processed on March **, 2014, for issues @ $ The delivery service included the May *, 2014, issue through the copy dated April *, The March order was paid in full via credit card on March **, 2014.I apologize for any inconvenience this matter may have caused and appreciate this opportunity to be of service.Sincerely,TPatterson for Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have opted out MORE THAN just January I continue to get these emails at my personal email address ( [redacted] ) more than ONCE EACH WEEK!The response is neither acceptable, nor accurate [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience he may have experienced Due to unfortunate and unforeseen delays with the overseas factory, the KC performer jackets have not arrived and tentative US arrival is in August or latest September In the meantime, I have asked our customer service premium team to send one KC polo shirt to [redacted] via overnight delivery in addition to the KC performer jacket he will receive in August or September If [redacted] still wishes to cancel his Sports Illustrated subscription, he may certainly do so [redacted] may contact our Consumer Affairs team directly at toll free ###-###-#### for special assistance Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is time to move on However, I do have a check made to People Magazine for $49.00, which is likely the business rate I have another for $29, both within the last year People magazine was, indeed, paid for the magazine Paid based on the subscription renewal sent to me in mail They can also look at almost years of subscription and see that it was always paid Thank you for your help I am thrilled to have this monkey off my back [redacted] Sincerely, [redacted] ***