Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It is not stated anywhere in the promotional materials for the magazine that a payment received in September will not yield a magazine until January Further, when Mary Heid called to inquire about the status of the magazine, she was told she would likely receive the magazine by March or April At that point [redacted] cancelled the subscription When I then called to follow up on the refund, I was initially told it would take "one or two billing cycles" to receive my refund Since the handling of this matter was unacceptable at that point, I reported the issue to the Revdex.com The issue was then resolved properly - I received a refund of my payment, and [redacted] received the "good faith" issues of the magazine as indicated by the publisher Thank you for your assistance in the handling of this matter Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ***'s concerns regarding Time Magazine I appreciate this opportunity to be of assistance.We checked our subscriber records and were unable to locate a Time magazine subscription for [redacted] *** In addition, we are not billing [redacted] for a Time subscription or any other subscription or product for that matter We ask [redacted] to provide a copy of any mailing/invoice he received for "Time" Upon receipt, we will be glad to look further into this matter.Sincerely, [redacted] , Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I would not that I have been told the same thing numerous times beforeI hope that this is the last Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding Brian Pope's concerns regarding PEOPLE, a Time Incpublication I appreciate this opportunity to be of assistance.According to our records, the $refund was processed on June **, We certainly apologize for the delay There was a systems error in February that stalled the refund process We would also like to apologize for any misunderstanding or inconvenience this matter may have caused Our records show the 40-issue PEOPLE magazine subscription was submitted online by [redacted] on July *, 2015, which was part of the automatic renewal program In any case, please be assured we have cancelled the PEOPLE magazine subscription Again please accept our deepest apologies.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I I did receive the $credit for the 3rd VIP box they cancelled in violation of their agreement with me, but I still have not received the missing magazine issues ( May [redacted] and **)-- I had to call them again yesterday to request this.Further, The $coupon they sent for the missing item in the 2nd box is not acceptable as it requires me to make an additional purchase of a product on the People site This is another outrageous violation of multiple consumer lawsA consumer should not be required to make an additional purchase for something they already paid for!! People has not kept their end of the bargain here which is why I requested a full refund; I have spent many valuable hours of my time fighting for what I was already pronisedthat I should not have had to spend In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] :We have processed a complimentary five (5) issues for [redacted] and the new expiration of the subscription is August **, Thank youTP [redacted] for Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which has ceased publication Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ***'s concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.According to our records, we processed a 56-issue order of SPORTS ILLUSTRATED magazine for [redacted] *** [redacted] on May 26, through a unique partnership with [redacted] *** According to [redacted] ***, the promotional magazine subscription was included at no additional cost to [redacted] when she made a purchase on [redacted] on May **, In any event, we have cancelled the magazine subscriptionWe certainly apologize to [redacted] for any inconvenience she may have experienced If she has additional questions regarding the promotional offer, we suggest [redacted] contact [redacted] directly at ###-###-####.Sincerely, Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did get a reasonable explanation regarding the mystery going on with my dad's addressThe business blames the post service, but the post service obviously gets the address from The TimesSince I have provided the correct address, and the correct address was always available in the online account, it is not the post office that should be blamed, I suspectespecially because all the other mail has been delivered to the same address without problems for over a decadeIn which form was the refund issued? It's pretty impossible for me to go through all my credit card statements now to verify that I in fact got the refundI am constantly getting lots of advertisement emails from this business, so they have my email on fileBut why was not I even notified that they cancelled my dad's account? Where are all the missing issues starting from May 2015, as it was promised me by The Times' customer service when I called in August?If the business could not deliver the issues of the magazine before, do they really think I will trust their promise to deliver the "complimentary" issues now? And if, in fact, they can deliver those, why was it so impossible for them to do it awhile ago?This whole customer service attitude looks like a big fraud to meWith all my respect to Revdex.com, how can this business get an A in your ratings? Just look at the number of the complaint from people concerning The Times, this is unacceptable! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My credit card was credited back although I would have liked to continue to receive this magazine and only wanted the missing issue really I did receive an issue of Entertainment Weekly by *** but it does not look like below although says Fall TV Preview double issue so I am not sure complaint IS resolved & I see no way to respond to the message other than saying it’s unresolvedI am attaching a picture of the cover of the issue I have been trying to receive in hopes you can send this on as no one seems to understand what issue I am referring to Thank you nswer Here] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:My money was refunded I was not aware of their new policy of automatic renewals I have been a long time subscriber to People Magazine and have renewed in the past without it being an automatic renewal I think this was a deceptive practice to add automatic renewal to a standard renewal I believe this was done surreptitiously The automatic renewal was hidden in the renewal form I am satisfied that my money was refunded I am not satisfied with this way of doing business They lost one subscriber with this practice.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.First of all we would like to apologize to [redacted] for any inconvenience he may have experienced We checked our records and it appears [redacted] 's check payment was not applied to his subscription account upon receipt due to a technical error.We are mailing May and June back issues to [redacted] In addition, we are processing a 6-month complimentary subscription which will extend [redacted] 's subscription through December 2017.Again please extend our deepest apologies to [redacted] .Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding the money order stub from [redacted] ***; however, it was insufficient and we were not able to trace the payment In any case, we have processed [redacted] ***'s donor and gift orders as complimentary subscriptions which will start serving soon We hope [redacted] and her gift recipients enjoy the COOKING LIGHT subscriptions with our compliments.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation:Thank you for forwarding Janelle Ford's concerns regarding HEALTH, a Time Incpublication Please be assured we have completely removed [redacted] from all Health newsletters and she will not receive any further emails/newsletters.We certainly and truly apologize to [redacted] for any misunderstanding and inconvenience Sincerely,Betsy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, PROVIDED MY NAME IS REMOVED FROM THEIR EMAIL LIST AS PROMISED My thanks to Better Business for their assistance in this matter.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Dear Revdex.com Mediation:Thank you for forwarding [redacted] s concerns regarding [redacted] a subsidiary of Time Inc I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced I would like to assure him that the SOUTHERN LIVING books account is now inactive and there are no further activities and billing efforts associated with the account According to our records, [redacted] has been part of the SOUTHERN LIVING Annual Recipes program since [redacted] does not owe Oxmoor House any money and is actually receiving a credit of $ If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I appreciate the refund of the items I did not receive, even though I have had to fight for what I was rightfully owed every step of the way. Aside from all of the valuable time I lost fighting this matter with Time Inc/People Magazine, which time goes uncompensated, [redacted] statement that Time Inc always conducts their advertising ethically and honestly is blatantly untrue; this company has had other recent complaints about deceptive advertising and practices brought to light by NAD that still are not corrected. I feel sorry for all of the other VIP People subscriber consumers out there who are not aware of consumer protection laws and accepted the mere $10 for a box they did not receive when the value per People magazine's own advertising valued the boxes at $33 each. This company knew what they were doing when they made the decision to short change consumers and they are clearly more concerned about their own bottom line than treating their customers "honestly and ethically". The actions speak for themselves here: Time Inc is abusing consumers in clear violation of Section 5 of the FTC Act. As I stated in my last response, I do not wish to engage in further discourse in this forum; I do not want money from this; I want all VIP People subscribers consumers like me to be rightfully and fairly treated. I will take this up further with the FTC and the plaintiff's class action lawyer pursuing this matter on behalf of other VIP People subscribers. I appreciate the BBB's efforts in this matter and for providing a forum to bring this injustice caused by People Magazine/ Time inc. to light. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding FOOD & WINE, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] family for any inconvenience she may have experienced Pursuant to her request, we have cancelled the FOOD & WINE Books order(s) including further billing efforts In addition, a refund of $has been issued back to her credit card and [redacted] has been added to our Do Not Promote listFor your records, attached is a copy of the order card mailed back to FOOD & WINE Again please extend our apologies to [redacted] and accept our best wishes for the holidays!Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It is not stated anywhere in the promotional materials for the magazine that a payment received in September will not yield a magazine until January Further, when Mary Heid called to inquire about the status of the magazine, she was told she would likely receive the magazine by March or April At that point [redacted] cancelled the subscription When I then called to follow up on the refund, I was initially told it would take "one or two billing cycles" to receive my refund Since the handling of this matter was unacceptable at that point, I reported the issue to the Revdex.com The issue was then resolved properly - I received a refund of my payment, and [redacted] received the "good faith" issues of the magazine as indicated by the publisher Thank you for your assistance in the handling of this matter Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ***'s concerns regarding Time Magazine I appreciate this opportunity to be of assistance.We checked our subscriber records and were unable to locate a Time magazine subscription for [redacted] *** In addition, we are not billing [redacted] for a Time subscription or any other subscription or product for that matter We ask [redacted] to provide a copy of any mailing/invoice he received for "Time" Upon receipt, we will be glad to look further into this matter.Sincerely, [redacted] , Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I would not that I have been told the same thing numerous times beforeI hope that this is the last Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding Brian Pope's concerns regarding PEOPLE, a Time Incpublication I appreciate this opportunity to be of assistance.According to our records, the $refund was processed on June **, We certainly apologize for the delay There was a systems error in February that stalled the refund process We would also like to apologize for any misunderstanding or inconvenience this matter may have caused Our records show the 40-issue PEOPLE magazine subscription was submitted online by [redacted] on July *, 2015, which was part of the automatic renewal program In any case, please be assured we have cancelled the PEOPLE magazine subscription Again please accept our deepest apologies.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I I did receive the $credit for the 3rd VIP box they cancelled in violation of their agreement with me, but I still have not received the missing magazine issues ( May [redacted] and **)-- I had to call them again yesterday to request this.Further, The $coupon they sent for the missing item in the 2nd box is not acceptable as it requires me to make an additional purchase of a product on the People site This is another outrageous violation of multiple consumer lawsA consumer should not be required to make an additional purchase for something they already paid for!! People has not kept their end of the bargain here which is why I requested a full refund; I have spent many valuable hours of my time fighting for what I was already pronisedthat I should not have had to spend In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] :We have processed a complimentary five (5) issues for [redacted] and the new expiration of the subscription is August **, Thank youTP [redacted] for Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which has ceased publication Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ***'s concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.According to our records, we processed a 56-issue order of SPORTS ILLUSTRATED magazine for [redacted] *** [redacted] on May 26, through a unique partnership with [redacted] *** According to [redacted] ***, the promotional magazine subscription was included at no additional cost to [redacted] when she made a purchase on [redacted] on May **, In any event, we have cancelled the magazine subscriptionWe certainly apologize to [redacted] for any inconvenience she may have experienced If she has additional questions regarding the promotional offer, we suggest [redacted] contact [redacted] directly at ###-###-####.Sincerely, Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did get a reasonable explanation regarding the mystery going on with my dad's addressThe business blames the post service, but the post service obviously gets the address from The TimesSince I have provided the correct address, and the correct address was always available in the online account, it is not the post office that should be blamed, I suspectespecially because all the other mail has been delivered to the same address without problems for over a decadeIn which form was the refund issued? It's pretty impossible for me to go through all my credit card statements now to verify that I in fact got the refundI am constantly getting lots of advertisement emails from this business, so they have my email on fileBut why was not I even notified that they cancelled my dad's account? Where are all the missing issues starting from May 2015, as it was promised me by The Times' customer service when I called in August?If the business could not deliver the issues of the magazine before, do they really think I will trust their promise to deliver the "complimentary" issues now? And if, in fact, they can deliver those, why was it so impossible for them to do it awhile ago?This whole customer service attitude looks like a big fraud to meWith all my respect to Revdex.com, how can this business get an A in your ratings? Just look at the number of the complaint from people concerning The Times, this is unacceptable! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My credit card was credited back although I would have liked to continue to receive this magazine and only wanted the missing issue really I did receive an issue of Entertainment Weekly by *** but it does not look like below although says Fall TV Preview double issue so I am not sure complaint IS resolved & I see no way to respond to the message other than saying it’s unresolvedI am attaching a picture of the cover of the issue I have been trying to receive in hopes you can send this on as no one seems to understand what issue I am referring to Thank you nswer Here] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:My money was refunded I was not aware of their new policy of automatic renewals I have been a long time subscriber to People Magazine and have renewed in the past without it being an automatic renewal I think this was a deceptive practice to add automatic renewal to a standard renewal I believe this was done surreptitiously The automatic renewal was hidden in the renewal form I am satisfied that my money was refunded I am not satisfied with this way of doing business They lost one subscriber with this practice.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.First of all we would like to apologize to [redacted] for any inconvenience he may have experienced We checked our records and it appears [redacted] 's check payment was not applied to his subscription account upon receipt due to a technical error.We are mailing May and June back issues to [redacted] In addition, we are processing a 6-month complimentary subscription which will extend [redacted] 's subscription through December 2017.Again please extend our deepest apologies to [redacted] .Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding the money order stub from [redacted] ***; however, it was insufficient and we were not able to trace the payment In any case, we have processed [redacted] ***'s donor and gift orders as complimentary subscriptions which will start serving soon We hope [redacted] and her gift recipients enjoy the COOKING LIGHT subscriptions with our compliments.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation:Thank you for forwarding Janelle Ford's concerns regarding HEALTH, a Time Incpublication Please be assured we have completely removed [redacted] from all Health newsletters and she will not receive any further emails/newsletters.We certainly and truly apologize to [redacted] for any misunderstanding and inconvenience Sincerely,Betsy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, PROVIDED MY NAME IS REMOVED FROM THEIR EMAIL LIST AS PROMISED My thanks to Better Business for their assistance in this matter.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Dear Revdex.com Mediation:Thank you for forwarding [redacted] s concerns regarding [redacted] a subsidiary of Time Inc I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced I would like to assure him that the SOUTHERN LIVING books account is now inactive and there are no further activities and billing efforts associated with the account According to our records, [redacted] has been part of the SOUTHERN LIVING Annual Recipes program since [redacted] does not owe Oxmoor House any money and is actually receiving a credit of $ If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I appreciate the refund of the items I did not receive, even though I have had to fight for what I was rightfully owed every step of the way. Aside from all of the valuable time I lost fighting this matter with Time Inc/People Magazine, which time goes uncompensated, [redacted] statement that Time Inc always conducts their advertising ethically and honestly is blatantly untrue; this company has had other recent complaints about deceptive advertising and practices brought to light by NAD that still are not corrected. I feel sorry for all of the other VIP People subscriber consumers out there who are not aware of consumer protection laws and accepted the mere $10 for a box they did not receive when the value per People magazine's own advertising valued the boxes at $33 each. This company knew what they were doing when they made the decision to short change consumers and they are clearly more concerned about their own bottom line than treating their customers "honestly and ethically". The actions speak for themselves here: Time Inc is abusing consumers in clear violation of Section 5 of the FTC Act. As I stated in my last response, I do not wish to engage in further discourse in this forum; I do not want money from this; I want all VIP People subscribers consumers like me to be rightfully and fairly treated. I will take this up further with the FTC and the plaintiff's class action lawyer pursuing this matter on behalf of other VIP People subscribers. I appreciate the BBB's efforts in this matter and for providing a forum to bring this injustice caused by People Magazine/ Time inc. to light. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding FOOD & WINE, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] family for any inconvenience she may have experienced Pursuant to her request, we have cancelled the FOOD & WINE Books order(s) including further billing efforts In addition, a refund of $has been issued back to her credit card and [redacted] has been added to our Do Not Promote listFor your records, attached is a copy of the order card mailed back to FOOD & WINE Again please extend our apologies to [redacted] and accept our best wishes for the holidays!Sincerely,Betsy L***, Time Inc