Dear [redacted] ***:Thank you for forwarding [redacted] ***s concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] ***s for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] ***s for any inconvenience she may have experiencedSincerely, TP [redacted] forBetsy L***, Time Inc
Dear [redacted] :I am in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY magazine, a Time Incpublication I appreciation this opportunity to respond.I would like to begin by offering my apologies to [redacted] for any inconvenience this matter may have caused In reviewing our customer transaction records, I show we received a non-receipt complaint on November **, 2015, via the Internet for ENTERTAINMENT WEEKLY (STAR WARS) Double Issue Dated November [redacted] As a result of this request, a replacement copy was requested and mailed directly to [redacted] of [redacted] *** For your records, it can take up to business days for the replacement issue to arrive.With respect to [redacted] ***'s concerns of non-receipt of the issue, we are sending her another copy of the November [redacted] 2015, issue of the ENTERTAINMENT WEEKLY magazine However, the issue will be shipped via FedEx For your records, the FedEx tracking number is [redacted] .I appreciate this opportunity to be of service and appreciate this opportunity to be of serviceSincerely, TP [redacted] forBetsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I will need to see the refund before I respond My hope is that People magazine will treat customers better so this doesn't have to go so far I'll need the refund date and amount Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI FORGOT TO ADD THAT I HAD OVER ONE YEAR LEFT ON MY SUBSCRIPTION TOO THAT I WOULD LIKE REFUNDED ALSO Sincerely, [redacted] (***)
Dear Revdex.com Mediation: Thank you for forwarding [redacted] ’s concerns regarding HEALTH, a Time Incpublication I appreciate this opportunity to be of assistance According to our records, we processed a HEALTH magazine subscription for [redacted] on March **, through a unique partnership with Partner Mags According to Partner Mags, the promotional magazine subscription was included (at no additional cost to [redacted] ) when she made a purchase on swimsuitsforall on February **, In any event, we have cancelled the HEALTH magazine subscription If [redacted] has additional questions regarding the promotional offer, she may contact Partner Mags directly at ###-###-#### If you have any questions or require additional assistance, please do not hesitate to contact meSincerely, Betsy L***, Time Inc
Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experienced Sincerely,
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ***'s concerns regarding COOKING LIGHT, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced I have checked our records and found that the order was placed in response to a renewal offer (sample attached) on July **, 2013, which was part of an automatic renewal program Customers are informed of the terms of the offer when they respond to the promotion Under the terms of the program, the subscription would continue unless we are notified to cancel Consumers are never under any obligation to renew and may cancel at any time In fact, a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription before their account is charged or billed As stated in the promotion, the subscription would be renewed unless we received notification to cancel Therefore, the COOKING LIGHT subscription renewed on September 9, for $In any event, we have cancelled the COOKING LIGHT subscription including further billing efforts In addition, we have added [redacted] to our Do Not Promote list.If you have any questions or need further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc
Dear [redacted] :We are in receipt of the complaint filed by Sammy Hall with your office regarding SPORTS ILLUSTRATED magazine, a Time Incpublication I appreciate this opportunity to respond.Due to an overwhelming demand for the NFL Team Sweatshirt (Philadelphia Eagles) size XXL have been on backorder Please note the NFL Team Sweatshirt (Philadelphia Eagles) was mailed from our warehouse on October *, via regular mailed In addition, another Sweatshirt is being mailed overnight via [redacted] courier.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,TP [redacted] forBetsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding FOOD & WINE published by Time Inc I would like to apologize to [redacted] for any inconvenience she may have experienced and assure her that the FOOD & WINE books account has been cancelled including further billing efforts.I appreciate this opportunity to be of assistance.Sincerely,Betsy L [redacted] Time Inc
Dear [redacted] :As previously noted, the ESSENCE magazine subscription was submitted by [redacted] ***, a magazine subscription agent IF the customer has further concerns, we ask that they contact the magazine agent directly at ###-###-#### We have cancelled the ESSENCE subscription from our end Also, we have added [redacted] ***'s name to our Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely, [redacted] for [redacted] , Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your help in this matter Sincerely, [redacted] ***
Dear [redacted] ***:Thank you for forwarding [redacted] ***s concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] ***s for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] ***s for any inconvenience she may have experiencedSincerely, TP [redacted] forBetsy L***, Time Inc
Dear [redacted] :I am in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY magazine, a Time Incpublication I appreciation this opportunity to respond.I would like to begin by offering my apologies to [redacted] for any inconvenience this matter may have caused In reviewing our customer transaction records, I show we received a non-receipt complaint on November **, 2015, via the Internet for ENTERTAINMENT WEEKLY (STAR WARS) Double Issue Dated November [redacted] As a result of this request, a replacement copy was requested and mailed directly to [redacted] of [redacted] *** For your records, it can take up to business days for the replacement issue to arrive.With respect to [redacted] ***'s concerns of non-receipt of the issue, we are sending her another copy of the November [redacted] 2015, issue of the ENTERTAINMENT WEEKLY magazine However, the issue will be shipped via FedEx For your records, the FedEx tracking number is [redacted] .I appreciate this opportunity to be of service and appreciate this opportunity to be of serviceSincerely, TP [redacted] forBetsy L***, Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I will need to see the refund before I respond My hope is that People magazine will treat customers better so this doesn't have to go so far I'll need the refund date and amount Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI FORGOT TO ADD THAT I HAD OVER ONE YEAR LEFT ON MY SUBSCRIPTION TOO THAT I WOULD LIKE REFUNDED ALSO Sincerely, [redacted] (***)
Dear Revdex.com Mediation: Thank you for forwarding [redacted] ’s concerns regarding HEALTH, a Time Incpublication I appreciate this opportunity to be of assistance According to our records, we processed a HEALTH magazine subscription for [redacted] on March **, through a unique partnership with Partner Mags According to Partner Mags, the promotional magazine subscription was included (at no additional cost to [redacted] ) when she made a purchase on swimsuitsforall on February **, In any event, we have cancelled the HEALTH magazine subscription If [redacted] has additional questions regarding the promotional offer, she may contact Partner Mags directly at ###-###-#### If you have any questions or require additional assistance, please do not hesitate to contact meSincerely, Betsy L***, Time Inc
Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experienced Sincerely,
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding ALL YOU magazine which ceased publication in December Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ***'s concerns regarding COOKING LIGHT, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced I have checked our records and found that the order was placed in response to a renewal offer (sample attached) on July **, 2013, which was part of an automatic renewal program Customers are informed of the terms of the offer when they respond to the promotion Under the terms of the program, the subscription would continue unless we are notified to cancel Consumers are never under any obligation to renew and may cancel at any time In fact, a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription before their account is charged or billed As stated in the promotion, the subscription would be renewed unless we received notification to cancel Therefore, the COOKING LIGHT subscription renewed on September 9, for $In any event, we have cancelled the COOKING LIGHT subscription including further billing efforts In addition, we have added [redacted] to our Do Not Promote list.If you have any questions or need further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc
Dear [redacted] :We are in receipt of the complaint filed by Sammy Hall with your office regarding SPORTS ILLUSTRATED magazine, a Time Incpublication I appreciate this opportunity to respond.Due to an overwhelming demand for the NFL Team Sweatshirt (Philadelphia Eagles) size XXL have been on backorder Please note the NFL Team Sweatshirt (Philadelphia Eagles) was mailed from our warehouse on October *, via regular mailed In addition, another Sweatshirt is being mailed overnight via [redacted] courier.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,TP [redacted] forBetsy L***, Time Inc
Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding FOOD & WINE published by Time Inc I would like to apologize to [redacted] for any inconvenience she may have experienced and assure her that the FOOD & WINE books account has been cancelled including further billing efforts.I appreciate this opportunity to be of assistance.Sincerely,Betsy L [redacted] Time Inc
Dear [redacted] :As previously noted, the ESSENCE magazine subscription was submitted by [redacted] ***, a magazine subscription agent IF the customer has further concerns, we ask that they contact the magazine agent directly at ###-###-#### We have cancelled the ESSENCE subscription from our end Also, we have added [redacted] ***'s name to our Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely, [redacted] for [redacted] , Time Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your help in this matter Sincerely, [redacted] ***