Marty Cancila Dodge Chrysler Jeep Ram

Initial Business Response / [redacted] (1000, 7, 2015/06/18) */ Thank you for the opportunity to respond to this customers concernAfter review of this case we have decided to refund Mrs [redacted] money in fullPlease feel free to contact us with any further questions regarding this customer

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Thanks you for the opportunity to respond to this consumer's complaintAfter review of this consumer's complaint we have found no error has been made on our company's partWe provided full disclosure in person with the owner of the vehicle prior to any repairs being completedAs a gesture of Goodwill we will provide a $discount of the repairsPlease feel free to contact us with any other questions

Complaint: [redacted] I am rejecting this response because:My vehicle has been to the dealership times for the same noise coming from the brakes I would have thought the dealership could have replaced brakes after so many times but unfortunately I have to drive around with the noise When I reach out to dealership trying to figure out what would be the next step no one would return my callsI bought this vehicle new and I have been dealing with the same issue for a yearI do believe that something different could have been done Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are in ACTIVE communication with Mr [redacted] .The last repair attempt on this vehicle was in August At that time, there were three conditions, two conditions were addressed, Mr [redacted] choose not to have the 3rd condition addressed My Senior Advisor, [redacted] , is working and reviewing the options with the customer.The vehicle is not repaired as Mr [redacted] has stated in the Revdex.com Complaint that we received and there are still active codes in the vehicles computer that indicates that there are still issues that have yet to be repaired.We will update you as soon as we have more information.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: [redacted] FI Director Contact Phone: XXXXXXXXXX Contact Email: [redacted] @martycancila.com To Whom It May Concern; I relation to case # XXXXXXXMiss [redacted] was in our dealership on July 8, She was interested in purchasing a Dodge Charger with over 100,milesDue to her inequity position on her trade vehicle and lack of down payment this vehicle was not an option [redacted] finance manager, tried to get her financing on a new charger with large rebate and discountsThe banks did not extend financingWe are sorry our attempt to go the extra mile did not please her

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Thanks you for the opportunity to respond to this consumers complaintWe have met with our Customer and came to a mutual resolution that works for both partiesPlease feel free to contact me with any further questionsThis consumers complaint has been resolved Thank you

The complaint has been resolvedWe redelivered the car to her and provided a gas card of $to Ms [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** & [redacted]

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @martycancila.com To whom it may concern: The battery was in operating condition while we had it and up to the day we delivered the car to our client With that being said, as a good will gesture the company would be happy to reimburse him for the battery and the oil change on the van he traded in Customer should contact the store manager [redacted] to set an appointment to come in and get the check

Thank you for the opportunity to review this customers concern This Consumer was last in our Service Department on November 30, to have a Manufacture assigned Recall completed, Recall P The current condition of the Customers vehicle was never disclosed or exhibited during the recall repair last Year The vehicles Manufactures warranty has expired and any cost of repairs or Diagnosis will be at the Customers expense In the event the Recall related part has failed causing the current condition FCA will cover the cost of diagnostics and replacement of the recall related component As a gesture of goodwill we offer 15% off any repairs needed to correct this condition that is not a covered component under the Manufactures Recall if the consumer would like to move forward with diagnosing their Vehicle Thank you

This vehicle arrived at shop on 10/16/with damage to both left (drivers side) doors and quarter panel damageThis was on assignment from [redacted] to be repaired through their Direct Repair Program which Marty Cancila Collision is a participantDuring inspection it was determined that both left front and left rear doors required replacement with repair to left quarterShop proceeded with repairs without incidentRepairs were completed on 10/25/@ 12:30pmDuring cleanup it was brought to my attention that right front (passenger side) door would not open from outsideI personally inspected this to confirmAs we never had the need nor ever did we attempt to open this door until we went to courtesy clean vehicle we had no indication of this problemWhile it was my every intention to contact customer about this issue I did not get the chance since vehicle was cleaned and brought to reception for delivery, customer was called by receptionist and came to get car at 2:50pm that dayCustomer paid deductable and went to vehicle, came back in with passenger door issueI went out to vehicle and attempted to explain the circumstances of discovery and disclosureI explained that we only discovered upon cleanup and I did not get the chance to call before they arrivedI explained that we at no time other than at cleanup did we touch the passenger side of vehicle since all damage was to left sideI explained that if the door was operating properly when they dropped off, as they stated numerous times, I had no reason to doubt them but strange things occur and it must have been our poor luck that the door quit working the moment we touched itMr [redacted] became quite agitated explaining that when we work on cars we jostle and bang them around so much this could have damaged door mechanismsAgain, I explained that we do not jostle and bang we gently repair and since all damage was to left side this could not possibly be relatedI did at no time state that “ [redacted] happens”, merely that it was possible that door broke on us as we went to open it and if we had not needed to open door to clean could just as easily have happened to them when they attempted to openI further offer to immediately take car back to technician, remove door panel as courtesy and see what was going on, may be that a cable or rod simply fell off but if something was broken they would need to pay for partAgain, they did not want any of this and again accused us of damaging door and trying to hide itI advised if they felt that way they should take elsewhere and if it was determined that damage was related to incident that [redacted] could be contacted and would accept responsibility to repairI then contacted [redacted] , our re-inspector with [redacted] , and informed him of issue and he in turn contacted customer explaining to them exactly what I had explainedThe offer still stand that if they would like us to check into door issue we would be happy to with the understanding that if it was found to be not related they would need to pay for repair Sincerely, [redacted] Manager Marty Cancila Collision

Thank you for the opportunity to respond to this consumer’s complaint After review of this customer concern we have found no error on our part in replacing the Power Control Module The component failed due to an internal fault failure code pInternal Ram Failure with Power Control Module FCA testing procedure indicate to replace the Power Control Module This repair was completed based on the diagnostic test results provided by FCA With this condition of the vehicle we are unable to perform any other diagnostic through the Power Control System However, we do understand the frustration of having a vehicle that is out of Factory Warranty and the expense for repairs for the Owner of the Vehicle As a gesture of goodwill and to ensure a long-term relationship we will offer a discount of $to replace the Turbo Charger with a Mopar Part If the consumer would like to take advantage of this offer, please contact us a [redacted] with any further questionsPlease feel free to contact us if you require any additional information Thank you

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/11/19) */ Thank you for the opportunity to respond to this consumer's complaintAfter review of this Consumers complaint we have found no negligence on our partThis vehicle was brought in for an Air Conditioning Concern that was repaired and correctedThe vehicle passed all test after the Air Conditioning Repairs and was returned to the consumerThe vehicle was brought back to our service facility with an Engine overheating concern, not related to any repairs that we completed at our facilityAt this visit we did found a Radiator Cap that was not sealing correctly and did not pass the pressure testAfter the cap was replaced the vehicle was road tested extensively and passedThe Customer brought the vehicle in again with having an Engine Overheating Concern, after further investigation the radiator was causing the overheating issue as it would not pass the 2nd pressure test and was not detected during the previous visitWe offered this client a reduced rate to repair this separate condition at that time the customer declinedIn closing the vehicle is with over 145,miles on it which is subject to mechanical repairs at any given timeAfter review we would like to offer the replacement of the radiator at no charge, but will not guarantee that there may be other underlying problems as the vehicle is over years old and has 145,miles on itIf the consumer would like to accept our offer they will need to respond in writing to the Revdex.com and we will facilitate scheduling an appointmentOnce the Radiator is replaced the customer will be required to sign a goodwill repair document as this repair is not implied as a warranty type repairPlease contact us with any further questions Thank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I originally dropped my car off to the dealership on 7/30/I picked up my car up on 8/4/and paid $1,I returned to the dealership on 8/5/and 8/13/because the vehicle was overheatingI talked to a service representative and the assistant to the vice president about the issue but could not reach any resolutionOn August 24th I sent out a letter to the dealership, vice president and service department manager requesting their assistance in this matterI received no response from anyoneAfter waiting weeks for a response I took my vehicle to Car X to have it repaired at a cost of $ Due to the business lack of a timely response, I had no other choice but to get my vehicle repairedTwelve weeks after my initial request to the dealership, vice president and service manager it took the Revdex.com to step in before my complaint was taken seriouslyAt this point I'm looking for the resolution of total reimbursement of $since they are willing to replace the radiator nowPlease see the attached receipt from Car X as proof of payment Final Business Response / [redacted] (4000, 14, 2015/11/24) */ We offered this client a option to repair the vehicle at a reduced rate on 8/13/Unfortunately the customer elected not to accept that offer to repair the vehicle for $As stated in the previous response, this system failure was a result of an aged Engine Cooling system and not related to the vehicle Air Conditioning system that was repaired at our facilityHowever we will refund $to this client in for repairs completed as a goodwill gestureOnce we receive a respond from the Revdex.com we will send this reimbursementthank you Final Consumer Response / [redacted] (2000, 16, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the offer in the amount of $to settle my claim, However I do not completely agree with their final assessment regarding my vehicleThank you Revdex.com for your assistance with this matter [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

As stated in our first response, this vehicle was damaged on the driver side and at no time other than when our porter went to courtesy clean did we have any reason nor need to open the right front door in questionThis vehicle was not struck severely enough to impact the operation of the door on the other side of the car.I did not get the opportunity to contact the customer due to our porter completing the car and our receptionist, who had no knowledge of issue with door, contacting customerThis I admit was a slight on my partThere is and was not any intention to deceive the customer nor hide the issue.We, as well as *** *** have offered to assist with diagnosing the issue at no charge to customer but they have flatly refusedOur stance is that we are not responsible for any repair to door but are willing to look into this issue and if it appears that there is a simple repair, such as cable or rod disengaged as is common with a lot of vehicles, then we would repair at no chargeWe will not however accept full responsibility for cost if parts are neededIf they choose not to accept our services then that is their prerogativeAs *** *** has stated to them, they are welcome to take elsewhere and if it can be shown that the door failure is related to claim then *** *** would be more than happy to assist in resolving the issue.We, nor *** *** can do nothing about this without their cooperation.I have enclosed a copy of the repair order, photos of damage and copy of notes by *** *** with *** *** regarding this issue.Please let us know if we can be of further assistance.Thank you,

First we at Marty Cancila do not recognize the name of the man filing this complaint. In order to assist us, we would like the VIN of the vehicle to which he filed this complaint. However, it does sound like a manufacturer's problem and may need to take up with Ram. We strive to
provide excellent customer service and providing us with the additional information will assist us in resolution to this complaint

Our company reached out to the consumer and to the bank to resolve this issueThe consumer has been refunded

Initial Business Response /* (1000, 5, 2015/10/02) */
Thank you for the opportunity to respond to this consumer's complaintUpon reviewing all the facts on this vehicle we have found no error on our Companies partThis client brought their vehicle to our facility with multiple items that was
requested to be diagnosedThis Client declined the repairs that were recommendedIn a gesture of goodwill we will refund this client the amount of money that was authorized by this consumerPlease feel to contact us with any other questions