Marty Cancila Dodge Chrysler Jeep Ram

we have contacted the customer to have her come in and pick up an owner's manual and to have the vehicle cleaned and freshened up again.

Thank you for the opportunity to respond to this consumer’s complaint.   After review of this customer concern we have found no error on our part in replacing the Power Control Module.  The component failed due to an internal fault failure code p1640 Internal Ram Failure with Power...

Control Module.  FCA testing procedure indicate to replace the Power Control Module.   This repair was completed based on the diagnostic test results provided by FCA.   With this condition of the vehicle we are unable to perform any other diagnostic through the Power Control System.   However, we do understand the frustration of having a vehicle that is out of Factory Warranty and the expense for repairs for the Owner of the Vehicle.  As a gesture of goodwill and to ensure a long-term relationship we will offer a discount of $500 to replace the Turbo Charger with a Mopar Part.  If the consumer would like to take advantage of this offer, please contact us a [redacted] with any further questions. Please feel free to contact us if you require any additional information   Thank you

We are in ACTIVE communication with Mr. [redacted].The last repair attempt on this vehicle was in August 2015.  At that time, there were three conditions, two conditions were addressed, Mr. [redacted] choose not to have the 3rd condition addressed.  My Senior Advisor, [redacted], is working...

and reviewing the options with the customer.The vehicle is not repaired as Mr. [redacted] has stated in the Revdex.com Complaint that we received and there are still active codes in the vehicles computer that indicates that there are still issues that have yet to be repaired.We will update you as soon as we have more information.Sincerely,[redacted]