Marty Cancila Dodge Chrysler Jeep Ram

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/19) */
Thank you for the opportunity to address this customers concern. After a complete review of the customers concerns we have found no error on our part. The repairs that were completed on this customers vehicles was a Tire Repair/Replacement &...

Sunroof Leaking due to clogged drains. These types of repairs are considers Maintenance items and are not covered by the Manufacture Warranty or Extended Warranty. However after review and to ensure long term customer relationship we will cover the cost of a 2nd Key and programming at no Charge to the Customer as a goodwill gesture. Please contact us with any further questions regarding this offer. Upon resolution of this case we will contact this client to set an appointment to have the 2nd Key Cut and Programmed at "No Charge".
Initial Consumer Rebuttal /* (3000, 12, 2015/07/09) */
I have yet to hear from the business. They have not resolved this as they told the Revdex.com they would.

Complaint: [redacted]
I am rejecting this response because: Because this happened just like I said it happened. MY Door was working fine when I took it to the shop. But when we went to pick it up it was broken and they never told us about it. They allowed us to pay for it like everything was ok. And when my husband went to ask why it wasn.nt working the manager got smart and said [redacted] happens .I will never go back their and I will tell everyone I know about my experience. And I am very well known in the community and I will spread the news. Because they should have repaired my door and they did not do that and the manager was rude and nasty.Word of mouth can run a business. and that's exactly what I plan on doing.
Sincerely,
[redacted] & [redacted]

The complaint has been resolved. We redelivered the car to her and provided a gas card of $200 to Ms. [redacted].

To Whom it may concern: The owner's manual, floor mats, and title have been given to the customer. A check for $25 was issued to cover the late fees. Thank you.

We have reviewed this Customers concern and have accepted responsibility for the Wheel not being properly attached.  Our Company immediately repaired the vehicle and returned it to the Customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This client came in with high mileage Dodge Charger. When we look into his complaint of not starting, he mentioned that the shifter didn't feel like it was locking in place.  When we looked into the shifter, we saw that someone had made an improper repair attempt, and it was "rigged" and...

completely unsafe.  We made the customer aware and provided him an estimate to properly repair it. He declined the repair and he choose to pick it up.  During diagnostics, we had to disconnect the prior repair to determine what the cause was and what the repair would be. As this prior repair was unsafe and dangerous, we could not put the shifter back as it was due to safety and liability.  We also reimburse and waive the customer his complete diagnostic fee of over $260.00.  He also signed a goodwill waiver of liability at time of reimbursement.

Initial Business Response /* (1000, 5, 2015/10/02) */
Thanks you for the opportunity to respond to this consumers complaint. We have met with our Customer and came to a mutual resolution that works for both parties. Please feel free to contact me with any further questions. This consumers...

complaint has been resolved.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] & [redacted]

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: [redacted] Finance Dir
Contact Phone: XXX-XXX-XXXX x [redacted]
Contact Email: [redacted]@martycancila.com
Customer was aware of the incident report on the vehicle purchased. She signed a car fax vehicle history...

report that shows the incident. Dealership was upfront with the customer. Dealership can provide the signed car fax report if needed.

Complaint: [redacted]
I am rejecting this response because:I feel Chrysler should still be liable for the problem.Anyone with a Dodge 3/4 ton pickup will tell you they have the same problem.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this consumer complaint.  After review we find no error made on our Companies parts.  The vehicle was brought in to our facility and was driven into our vehicle reception area.  The vehicle would not restart to pull the vehicle out of the...

Service Write-up Area to be staged for requested service work that it was brought in for.   Please keep in mind this condition was present before any work was performed.  With the vehicle being a 2007 and 211,528 miles on the vehicle it would be at the responsibility of owner to authorize any testing or repairs due to the vehicle has not warranty that would cover these cost.   In efforts to maintain long term customer relations we would like to offer a Goodwill gesture to check the vehicle out at no charge and offer a 10% Discount the needed repairs.  If there are any other questions you may have please contact us. Thank you

To whom this may concern,   I am responding to the case of [redacted].  We have done everything to what we said we would do in Contract.  We installed leather, a sunroof, and also have put Initials above his door handle at their requests.  We do not work a company that...

would embroider initials in the headrest of a vehicle, so I would not offer to do that.  I am asking for this case to be closed as we have fulfilled all items due from the sale.  Thank you. [redacted]Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To my knowledge this complaint has been answered and settled.

Thank you for the opportunity to respond to this consumer’s complaint.  After investigating this consumer complaint, we have found no error on our part.  We have serviced this vehicle based on the provision of the Warranty provided by the Manufacture FCA.   The noise exhibited is...

a normal characteristic of the vehicle based on inquires to FCA about this consumer’s vehicle.  However, to ensure long term loyalty for this consumer we would like to look at the vehicle again and report our findings to FCA to see if there is any updated step we should take to correct this condition.  In the event, there is no resolution for this normal condition of the vehicle provided by FCA we will deem this case to be resolved.  Please have this consumer contact us at the earliest convenience.

Initial Business Response /* (1000, 9, 2015/11/19) */
Thank you for the opportunity to respond to this consumer's complaint. After review of this Consumers complaint we have found no negligence on our part. This vehicle was brought in for an Air Conditioning Concern that was repaired and...

corrected. The vehicle passed all test after the Air Conditioning Repairs and was returned to the consumer. The vehicle was brought back to our service facility with an Engine overheating concern, not related to any repairs that we completed at our facility. At this visit we did found a Radiator Cap that was not sealing correctly and did not pass the pressure test. After the cap was replaced the vehicle was road tested extensively and passed. The Customer brought the vehicle in again with having an Engine Overheating Concern, after further investigation the radiator was causing the overheating issue as it would not pass the 2nd pressure test and was not detected during the previous visit. We offered this client a reduced rate to repair this separate condition at that time the customer declined. In closing the vehicle is 2004 with over 145,000 miles on it which is subject to mechanical repairs at any given time. After review we would like to offer the replacement of the radiator at no charge, but will not guarantee that there may be other underlying problems as the vehicle is over 10 years old and has 145,000 miles on it. If the consumer would like to accept our offer they will need to respond in writing to the Revdex.com and we will facilitate scheduling an appointment. Once the Radiator is replaced the customer will be required to sign a goodwill repair document as this repair is not implied as a warranty type repair. Please contact us with any further questions.
Thank you
Initial Consumer Rebuttal /* (3000, 11, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I originally dropped my car off to the dealership on 7/30/2015. I picked up my car up on 8/4/2015 and paid $1,192.56. I returned to the dealership on 8/5/2015 and 8/13/2015 because the vehicle was overheating. I talked to a service representative and the assistant to the vice president about the issue but could not reach any resolution. On August 24th I sent out a letter to the dealership, vice president and service department manager requesting their assistance in this matter. I received no response from anyone. After waiting 6 weeks for a response I took my vehicle to Car X to have it repaired at a cost of $775.18.
Due to the business lack of a timely response, I had no other choice but to get my vehicle repaired. Twelve weeks after my initial request to the dealership, vice president and service manager it took the Revdex.com to step in before my complaint was taken seriously. At this point I'm looking for the resolution of total reimbursement of $775.18 since they are willing to replace the radiator now. Please see the attached receipt from Car X as proof of payment.
Final Business Response /* (4000, 14, 2015/11/24) */
We offered this client a option to repair the vehicle at a reduced rate on 8/13/2015. Unfortunately the customer elected not to accept that offer to repair the vehicle for $400. As stated in the previous response, this system failure was a result of an aged Engine Cooling system and not related to the vehicle Air Conditioning system that was repaired at our facility. However we will refund $400 to this client in for repairs completed as a goodwill gesture. Once we receive a respond from the Revdex.com we will send this reimbursement. thank you
Final Consumer Response /* (2000, 16, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer in the amount of $400 to settle my claim, However I do not completely agree with their final assessment regarding my vehicle. Thank you Revdex.com for your assistance with this matter.
[redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: [redacted] FI Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@martycancila.com
To Whom It May Concern;
I relation to case # XXXXXXX. Miss [redacted] was in our dealership on July 8, 2015. She was...

interested in purchasing a 2008 Dodge Charger with over 100,000 miles. Due to her inequity position on her trade vehicle and lack of down payment this vehicle was not an option. [redacted] finance manager, tried to get her financing on a new charger with large rebate and discounts. The banks did not extend financing. We are sorry our attempt to go the extra mile did not please her.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@martycancila.com
To whom it may concern:
The battery was in normal operating condition while we had it and up to the day we delivered the car to our client.
With that being said, as a good will gesture the company...

would be happy to reimburse him for the battery and the oil change on the van he traded in.
Customer should contact the store manager [redacted] to set an appointment to come in and get the check.