Marty Cancila Dodge Chrysler Jeep Ram

Initial Business Response /* (1000, 7, 2016/01/22) */
Thank you for the opportunity to respond to this consumer's complaintAfter review of this concern we have found that this vehicle has a component that is not covered by the extended service contract for the owner's vehicleIn efforts to
maintain customer satisfaction we have been able to contact the Manufacture and seek assistance for the out of warranty componentsThe vehicle has been repaired and returned to the customerPlease feel free to contact us with any further questions
Thank you,
Initial Consumer Rebuttal /* (2000, 9, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response the company did contact me right away, also set up a drop off time and also repaired my the part on my car as of today it is working properly...Thank you!

Thank you for the opportunity to look into this vehicle. The manufacturer's warranty was months or 36,miles and it expired on 10/22/2007. Any authorization for repairs would be made by ***. Please feel free to contact Chrysler Customer Care at 1*** for any consideration of good will repair

To whom it may concern,Shop has spoken to Mr*** and offered to receive vehicle and repair the issue with the right front door as a good will gestureMr*** has agreed to drop vehicle off to shop on Tuesday 11/21/Shop will inspect and repair at no cost to customerWe will not provide replacement vehicle during repair processWe in no way admit fault with this issue just simply putting to rest an issue best served with customer service rather than back and forth comments.It is our hope that by doing this good will repair, that this issue is put to rest once and for all.Thank you, *** ***

We have informed the customer there was a total of credit inquiries, not as stated in the complaintOf those 11, was our initial inquiry and one was the bank that acquired the loanDue to credit and other factors there were other institutions that would not extend credit.The finance
manager responsible for the deal went above and beyond to try to help the customer acquire a loanThe security of our customers credit is a top priority

Thank you for the opportunity to respond to this consumers complaint.After review of this customers complaint we have found no error on our part. The vehicle was brought in to address a concern with the Steering Colum and Key. The customer elected not to have the vehicle fixed at
this time. In efforts to save the Customer time and money once a decision to repair the vehicle was made we left the access panel to the dash off to reduce labor and or provide access to the next service provider if chosen can see what actually wrong with the vehicle.We spoke with the consumers and the consumers Mother who understood the intent.We feel this complaint has no merit and should be removed Thank you
Thank you for the opportunity to respond to this consumers complaint.After
review of this customers complaint we have found no error on our
part. The vehicle was brought in to address a concern with the
Steering Colum and Key. The customer elected not to have the vehicle
fixed at this time. In efforts to save the Customer time and money once
a decision to repair the vehicle was made we left the access panel to
the dash off to reduce labor and or provide access to the next service
provider if chosen can see what actually wrong with the vehicle.We spoke with the consumers and the consumers Mother who understood the intent

Thank you for the opportunity to respond to this consumer’s complaint. Our Company has contacted FCA the Manufacture of the vehicle who also provides the warranty for the vehicle. This Client was contacted by one of our Staff Members on Friday February 24, to advise the
Consumer that FCA would like to have their vehicle towed in and provided alternative transportation at no Charge to inspect this vehicle. As on Monday February 27, we have not received the Vehicle. This Customer should contact FCA at *** for further assistance. This vehicle has not been in our Facility Since December of 2016. Please feel free to contact us with any further questions

To whom it may concern:We responded to the customer after receiving this complaint. We reviewed with the customer to their satisfaction and gave them a pre-paid fuel card for any inconvenience this may have caused. We consider this matter closed. Thanks,*** ***

Thanks you for the opportunity to respond to this consumers complaint. We have contacted this consumer and will be working directly with our Client to resolve the concern. Thank you

On 2-24-Ms*** dropped her car with us for repair under a claim with *** *** at our collision centerWe proceeded with repairs to right front of body and suspension.During the process, *** *** was brought in to address additional damage issues and agreed to repair them.On3/9/we
completed vehicle and left message for Ms*** that she could come and pick up her carOn 3/10/@ 8;06am she came by and did just that.On 3/20/Ms*** returned with her vehicle explaining that she was hearing noises in the frontend and left it for us to check into issue, *** *** put her in a rental and explained to us that she only had a few days left of rental coverage and could we expedite the process as to not run into rental issues.At the collision center, the noise was verified by myself and technicians but we could not locate sourceIt was then decided to send to our dealer service department for assistanceThey took the time to inspect front suspension and go over repairs that were doneIn their findings they torqued suspension and front bumper cover, test drove and any noises appeared to be resolvedI contacted Ms *** on 3/22/and explained what had occurred and that noise was not prevalentShe explained that she had to work late and would pick up afterhours with her extra set of keys.The following morning 3/23/2017, Ms*** called office and spoke to our office manager, ***, and explained that as soon as she left the noise reappeared*** contacted me, *** ***, collision center manager, and I suggested that Ms*** take vehicle directly back to our service department, go along on a test drive to assist in noise diagnosis and to contact *** *** for rental if needed.Ms, *** became quite uncooperative at that point and in future conversationsMyself along with *** *** have tried to convince her that she needs to bring car back in, take a drive so she can point out noise and we would be more than happy to repair whatever was affected by accidentShe vehemently refused, stating she wasn't a mechanic and we should be able to find noise ourselvesI explained to her that it is common practice to ask customer to drive along as they are the owner and know their vehicles better than anyone.Still she refused.In numerous conversations with *** *** we discovered they were going through the same thingIt was also determined that she could have a rental as long as needed if she would just bring vehicle to shop to have issue resolved. As of late this afternoon, 3/28/Ms *** has done just that and has agreed to leave vehicle with us on Thursday 3/30/2017, go into rental provided by *** *** and allow us to get to bottom if issue.If needed, I will follow up with the outcome of this visit. Sincerely,*** ***Collision Center ManagerMarty Cancila Collision***

Thank You for the opportunity to respond to this consumers Concern.After review of this Customers concern we found an error was made on our part.We will provide a full refund for the cost of repairs. A Credit will be issues on the Customers Credit Card Today Thank you for allowing us to
address this concern and would like to apologize for the error made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was never informed about my personal information would be sent to that many creditors, I never received a option.  A cancellation letter should have been sent upon receiving approval.  Most of the inquiries where made 03/01/2016.  this should not happen to anyone without the knowledge.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/23) */
Thanks you for the opportunity to respond to this consumer's complaint. After review of this consumer's complaint we have found no error has been made on our company's part. We provided full disclosure in person with the owner of the vehicle...

prior to any repairs being completed. As a gesture of Goodwill we will provide a $100 discount of the repairs. Please feel free to contact us with any other questions.

Thank you for allowing us to respond to this consumers Complaint,   After review of this complaint we have found no error or negligence on our part.  This Complaint has no merit due to the inaccurate information provided.   Our Company in fact did perform the FCA required...

Recall P73 and can be verified by FCA at no Charge to this consumer.  The Customer was presented repairs needs for the vehicles exhaust systems due to broken exhaust manifold mounting bolts that need to be extracted to correct the condition in addition spark plug replacement due to the condition of the spark plugs and routine maintenance.  All of these repairs were authorized by the customer and completed including the requested Oil Change.  Based on these facts we will offer NO REFUND for the repairs authorized.  Please feel free to contact us with any additional questions. Thank you

Complaint: [redacted]
I am rejecting this response because:My vehicle has been to the dealership 7 times for the same noise coming from the brakes.  I would have thought the dealership could  have replaced brakes after so many times but unfortunately I have to drive around with the noise.  When I reach out to dealership trying to figure out what would be the next step no one would return my calls. I bought this vehicle new and I have been dealing with the same issue for a year. I do believe that something different could have been done.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Odd that they can send me a recall notice and offerings for vehicle maintenance discounts. If they want the VIN number of my truck, here it is. VIN# [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2016/02/24) */
I went a picked up the vehicle to be inspected and there was nothing found in the vehicle for this allegation to be verified. We provided the customer back with his vehicle per his request.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/24)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Do I need to bring forward multiple whiteness that offered to make a statement that the vehicle had an overwhelming aroma of marijuana in it?

Initial Business Response /* (1000, 7, 2015/06/18) */
Thank you for the opportunity to respond to this customers concern. After review of this case we have decided to refund Mrs. [redacted] money in full. Please feel free to contact us with any further questions regarding this customer.

This vehicle arrived at shop on 10/16/2017 with damage to both left (drivers side) doors and quarter panel damage. This was on assignment from [redacted] to be repaired through their Direct Repair Program which  Marty Cancila Collision is a participant. During inspection it was determined...

that both left front and left rear doors required replacement with repair to left quarter. Shop proceeded with repairs without incident. Repairs were completed on 10/25/2016 @ 12:30pm. During cleanup it was brought to my attention that right front (passenger side) door would not open from outside. I personally inspected this to confirm. As we never had the need nor ever did we attempt to open this door until we went to courtesy clean vehicle we had no indication of this problem. While it was my every intention to contact customer about this issue I did not get the chance since vehicle was cleaned and brought to reception for delivery, customer was called by receptionist and came to get car at 2:50pm that day. Customer paid deductable and went to vehicle, came back in with passenger door issue. I went out to vehicle and attempted to explain the circumstances of discovery and disclosure. I explained that we  only discovered upon cleanup and I did not get the chance to call before they arrived. I explained that we at no time other than at cleanup did we touch the passenger side of vehicle since all damage was to left side. I explained that if the door was operating properly when they dropped off, as they stated numerous times, I had no reason to doubt them but strange things occur and it must have been our poor luck that the door quit working the moment we touched it. Mr. [redacted] became quite agitated explaining that when we work on cars we jostle and bang them around so much this could have damaged door mechanisms. Again, I explained that we do not jostle and bang we gently repair and since all damage was to left side this could not possibly be related. I did at no time state that “[redacted] happens”, merely that it was possible that door broke on us as we went to open it and if we had not needed to open door to clean could  just as easily have happened to them when they attempted to open. I further offer to immediately take car back to technician, remove door panel as courtesy and see what was going on, may be that a cable or rod simply fell off but if something was broken they would need to pay for part. Again, they did not want any of this and again accused us of damaging door and trying to hide it. I advised if they felt that way they should take elsewhere and if it was determined that damage was related to incident that [redacted] could be contacted and would accept responsibility to repair. I then contacted [redacted], our re-inspector with [redacted], and informed him of issue and he in turn contacted customer explaining to them exactly what I had explained. The offer still stand that if they would like us to check into door issue we would be happy to with the understanding that if it was found to be not related they would need to pay for repair.   Sincerely,   [redacted] Manager Marty Cancila Collision

Thank you for the opportunity to review this customers concern.  This Consumer was last in our Service Department on November 30, 2015 to have a Manufacture assigned Recall completed, Recall P57.  The current condition of the Customers vehicle was never disclosed or exhibited during the...

recall repair last Year.   The vehicles Manufactures warranty has expired and any cost of repairs or Diagnosis will be at the Customers expense.  In the event the Recall related part has failed causing the current condition FCA will cover the cost of diagnostics and replacement of the recall related component.  As a gesture of goodwill we offer 15% off any repairs needed to correct this condition that is not a covered component under the Manufactures Recall if the consumer would like to move forward with diagnosing their Vehicle.  Thank you