Mason Easy Pay

I applied for credit to get some new clothes and other stuff but they never told me what my credit limit is they are holding some of my order items demanding a down payment i'am paying with my charge account I 'am not going to pay them one cent until I see all the items I have ordered

Complaint Below

I ordered separate orders back in feb One order *** for and the other *** for The stuff was delivered a couple weeks after, order no *** came in perfect condition, the shirts and shorts no problem, about hours later the order number ***, I got a notification saying it was delivered, but short story short, I found the box on the side of my apartment building open and my second order was stolen I Called mason easy pay and the customer service had no EMPATHY and they said they would investigate it in days, and its almost months I contacted ** *** *** *** and they are investigating it right now I should not be paying anything for something I never received, and Masons Easy Pay should of got this resolved immediately

I have repeatedly, since August 2017, received calls from Mason Easy Pay for someone named Angie ***, referencing order number ***They have been told multiple times that they have the wrong number, and yet continue to harass and call me I do not know nor have any association with this person

I canceled an order with Mason Easy PayThey keep saying they refunded my money, but I have no received itCustomer service is rude and hateful and I've spent hours on the phone trying to get my money back

I canceled an order an hour after I placed it and haven't received a refundI've called them twice and have been told they refund it immediately, still no refund

Place an order on 06/20/required a down payment of $used a debit card for down paymentAfter realizing we can not afford even this small amount at this time I canceled the order the SAME day! Nothing was processed (other than our payment) nor was an item shipped! The next day I sent an email asking how long it would be for this down payment to be refunded? The response I got was it would take up to a week to be put back on our CARDNow on 06/28/with no refund back on the card I calledI was bounced around to 4-different customer service representativeThen was told their system takes in down payments as checks? That our refund would be in a check that was processed on Monday and probably mailed out Tuesday? I asked how this is possible when I did not enter any banking information this was done on a debit card! She said that is how our system works Absolutely ridiculous we have no product nothing was returned or replaced! They should have dropped the transaction on

I paid for a pair of boots O bought for my grandson in DecThe total was $I made payments of $33/00, $& $I paid off the boots buy I've called at least 10x and emailed 9x since February about discrepancy I seen in my billingThey keep adding more and more money to a bill I a already paid off saying they're late fres asking a 179$ pair of boots close to $400! I told them I never signed anything saying it was ok to keep billing me and to please close my account do I dont lerp getting charged for something I paid for already

I returned a pair of shoes June 8, because the company sent a pair of shoes that were at least two sizes too small The first two customer service representatives I spoke with were nice; but they had to transfer me to second layer management because they said they could not understand why I still had a balance and given a $credit The second layer manager had an attitude because I ask her to repeat what she was saying because I could not hear her clearly She told me they can't do anything about the fit because every person is different and I can't get a refund of shipping cost; and after I told her that I did not understand their methods--she put me on hold for a few minutes, then hung up on me So, I have no shoes and a balance of $that is due by July 25th (that's shipping fees and interest because they still have not credited my shoes to my account a month later) I do not think it is right that the company is making a profit at their customers' expense I cl

Order some shoes for wife about 1tomonths ago wife didn't like design of shoes She didn't put shoes onReturn them within 1tobusiness days They want us to pay for shipping fee States it is in term and policyI never seen a company make you pay for shipping even though you return product!!!!!!! 9/8/afternoon took my time ti try to dispute thisI got huon twice and employees very rude!!!! This isn't right !!! High way robbery is what this is

I bought a set of nursing uniform from the catolouge includes a pair of green shoe size I did retun the shoes but I then pay off the uniform color tealwith my credit card I did return the nursing shoes at the post office wirh reciept,this isover a month I did receive the green shoe I call and spoke to customer service but thet are still billing me for thr shoes and I am afraid that they will send me to credit breau and thats unfair and cheating and baD CUSTOMER SERVICE PLEASE help me inquire this situation and thank better business breau for hearing my complaint

Returned two defective shirts using return label provided by merchant Customer account number is *** and order number is ***The items were sent back days ago, I think this is a fair and sufficient time frame for a merchant to provide a refund As of this writing, no refund has been provided
US postal service tracking information, provided upon request

Being billed for an account that is paid in fullHave sent proof of this to them but they are still trying to collect money I don't owe

Company sent me an order I didn't place I called one Rephung up on me, the second did speak to me and informed me to contact a Supervisor I follow instructions and talked to Supervisor next day and she told me she will not work with me in getting back their product that was sent to me by mistake I did not order this product I called person on invoice that ordered product and she lives in New Jersey and I live in Kansas The Company stated that I have to make payment until they get items returned to them I asked them to have postal service to come to my home and pick up and ship back to them and they replied no way Now I stand a chance of have a negative on credit from an F rated company according to Revdex.com Accredited I do have an Easy Plan account with them I want that closed without a negative on my credit So people beware and check the Revdex.com Accredited before ordering from these companies I did it after the fact

I placed an order on Mason Easy-Pay website for pairs of shoes totaling over After placing the order I got a letter from them stating I needed to send them a money order for 10% down and then they would ship the productAfter receiving the letter I noticed they had the wright billing address but had the wrong shipping addressThe product was supposed to be shipped to the same address as the billingSo when I sent them the money order for the 10% down I attached a letter telling them they had the wrong shipping address and told them they needed to change to the same as the billing addressThey did not change the shipping address and shipped the shoes to the wrong address anywaySo on 2/13/when I was supposed to receive the shipment and didn't , I wend and tracked the order and relized that they shipped to wrong address and it was left at front door of the wrong address , and they did not require signature for deliveryI ammediately contacted the customer service de

Purchased athletic shoes from Mason catalog They were advertised as a leather shoe I purchased two pairs and paid $each + s and h One pair of shoes arrived today and I discovered the shoes were not leather I contacted the company to complain and was told by a rep that $is a good price for a synthetic leather shoe, not even acknowledging this was advertising I hung up, read the return label and realized company charges $fee for using their return shipping label Then called back and explained to customer service again, the shoe was not leather, as advertised, and the agent insisted the shoe was leather because it stated that in her system I told agent I had the actual shoe in my hand and could verify it certainly was NOT leather I then explained I should not have to pay $return label fee because of the company's advertising Agent stated I had to pay the fee according to their policyI informed the agent I would be filing a complaint,

I was billed a $*late fee on 03/25/20*for an on-time payment of $that was made on my due date of 03/*0/20*When I emailed customer service as directed on their website, two separate supervisors refused to discuss the incident via email siting security reasonsI wanted to keep the communication in writing in order to exploit their deceptive business and billing practicesSince the company has refused to communicate with me siting security reasons when I am directed to email them with my questions / concerns on their website, I am filing this complaint

text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">Regarding case *** for *** *** zip code ***The complaint states having her account information stolen and an order placed that she did not authorizeThe order was for items, a backpack style # & a pair of bootie slippers style totaling $ I am sending this to our credit deptand a fraud package will be sent to MS JamesUpon receiving the fraud package please fill out and return to Masons and the fraud clerk will follow up on this case
If I can be of further assistance I can be reached by email or at ###-###-####
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Customer Service

I ordered several Christmas gifts and was able to charge them on my credit account and all the items purchased arrived on time or I was notified when the items was not available at the specified timeEverything that I ordered did arrive in good standards more than I actually expected, it was a little more pricier than if I would have purchased at a store but I was able to charge them

THIS IS FOR MASON EASY PAY Sad to say I have been a customer for a few yeas and so has my husband, but we will say GOODBY AS SOON AS OUR ACOUNTS ARE PAYEDIt just upsets me when someone shows mistrust when I have always been a good customer I know loosing or customers is not going to brake mason but tis also not a good thingThey are just like Walmart is about the and not about the people that tack care of themWhen I step out there is someone else in line to take my place