Mason Easy Pay

Review: I purchased two pairs of shoes from this company and received them only to note that the product was inferior. Once I noticed this, I contacted the company and advised that I would need to return the shoes as they were not what I ordered out of the cattelog. I returned the shoes within 3 days. Mason has been billing me for returning the shoes to them. They have run the fee from $23 to now $58.00Desired Settlement: Close this account they have for me and stop contacting me.

Business

Response:

Regarding case [redacted] for [redacted]The complaint states having returned the items but having a balance on his account of $73.91.Those charges are the result of the original shipping of $31.99.When the original shipping is not paid, late fees and finance charges accrue.As a one-time courtesy we will remove the charges and clear the account as requested.I would however like to take this opportunity to explain how the system works. Please open your Mason Easy Pay catalog to the middle section where you see the order form.Under Mason Easy Pay Guarantee the last sentence (Sorry, shipping and processing charges are non-refundable.)The terms and conditions are quite clear and I always suggest to customers to read through everything before ordering with any company. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Review: I called 2/24/15 I believe and talked to 2 different people the first time, I told them I didnt place an order on 1/19/15. I was told that someone did and that I was to pay for it and the manager hung up one me. So I Called back a third time was told that again someone stole my information and purchased a backpack and some shoes, then was told the package was to be delivery at 2/23/15. Was giving the tracking number. So I called my post office and they don't have the tracking number/ package. So I am still going to have to pay for something that I didnt purchase and that the post office don't have because someone stole my information thru the internet. the total cost of this package is $66.98. I refuse to pay for this and I want to get it resloved immediately. I will talk to the owner of this company only. My number is ###-###-####. please leave a message if I don't answer. thank you.

Business

Response:

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having her account information stolen and an order placed that she did not authorize.The order was for 2 items, a backpack style # 636632 & a pair of bootie slippers style 506435 totaling $ 66.98.I am sending this to our credit dept. and a fraud package will be sent to MS James.Upon receiving the fraud package please fill out and return to Masons and the fraud clerk will follow up on this case. If I can be of further assistance I can be reached by email or at ###-###-####. [redacted]Customer Service

I received shoes from this company that I did not order. I called the company. I told them I didn’t order them. Customer service gave me the birth date and the last four digits of the social security # of the person that ordered them. I don’t know who it was. I was told to return them. No problem with that. I called to make sure they got the shoes and to ask to have the account in my name canceled. I had received a bill. I had to talk to customer service and the credit department. Both were helpful. I did find out another order was placed and said it was shipped out. I tried to talk to a supervisor to get the account canceled because of it being a fraudulent account. She wanted my birth date and social security number. Why does this business need a SS# and birth date? You’re not suppose to give your SS# to anyone. My husband talked to her too and she hung up on him! She did tell him she’d cancel the account. I never received the 2nd pair of shoes.

Review: On 16 Aug 2014 I placed an internet order with Mason Easy Pay sister company Masseys. Immediately I began receiving daily email ads. I unsubscribed via the unsubscribe link. On 3 Sept 2014 I emailed customer service of both companies to discontinue the emails. Then on 22 Sept 2014 I contacted customer service by phone to discontinue the emails. On 8 Oct 2014 I again requested by email to discontinue the emails. To date I have continued to receive 2 to 3 emails daily or every 2 days.Desired Settlement: Immediately stop All email ads.

Business

Response:

Regarding case [redacted] zip code [redacted].The complaint states receiving multiple email ads after unsubscribing using the unsubscribe link.I received confirmation that her email address has been removed and added to our block list.

Review: Around the end of February I decided to order some shoes from a comp[any which has been relentlessly sending catalogs to my home. I placed an order for a pair of shoes priced at $69.95 on March 7th, 2015. The company sent an order confirmation email at 11:40 am on the 7th, and a "shipping confirmation" at 2pm on the 11th. I received two catalogs and three emails from this company in the 3 weeks between that time and April 8th when even though I had not yet received shoes I had ordered, I logged onto their site and made a payment of $18 anyway.

While on the site I placed an order for another pair of shoes which seemed a great price ($99). Two days later I received a letter from this company stating that I wasn't"approved" to have a credit account with them.

The same day I received that, I called their customer service dept, and asked why they took my $18 and continued to send me catalogs. (I have received 5more since then)

They claim they have sent a pair of shoes, and that they have TWICE sent a form for me to complete, attesting to the fact that the item I ordered had not arrived. I have just received yet another notice from them demanding payment, and the total account balance is different on each one of these they send! This one, supposedly sent on the 12th, has me owing $70.57. Its seems quite strange that the ONLY things to ever arrive from them are catalogs and bills...

Their customer service department is rude and unhelpful, they have obviously IGNORED my request to be removed from their mailing list, or to return my money!Desired Settlement: I want my $18, and furthermore I don't EVER wish to get another email, letter, or catalog from them!

Review: I was billed a $*5.00 late fee on 03/25/20*6 for an on-time payment of $40.00 that was made on my due date of 03/*0/20*6. When I emailed customer service as directed on their website, two separate supervisors refused to discuss the incident via email siting security reasons. I wanted to keep the communication in writing in order to exploit their deceptive business and billing practices. Since the company has refused to communicate with me siting security reasons when I am directed to email them with my questions / concerns on their website, I am filing this complaint.Desired Settlement: I want the $*5.00 late fee removed and associated interest credited to my account. I also believe I was erroneously billed a $*5.00 late fee the previous month and want this removed also.

I bought a pair of shoes last November, ordering my regular size. They were too big so I re-ordered a smaller size and returned the pair that didn't fit. Of course I had to pay to send them back. Instead of just exchanging the shoes, I ended up with two accounts for one pair of shoes. In December I called customer service, which transferred me to billing which transferred me back to customer service. I then emailed customer service and received an email back that I would have only one bill and would get reimbursed, which I did, for the one payment I made on the original shoes which were too big. In March I received a bill with another account number which made three accounts for one pair of shoes. I included a letter each month starting in January about this mess and included copies of all the payments I made and my phone number. I never heard back, just another bill. I finally ended up with only one account, but was still overcharged. Now it is May and I received what I hope is the last bill of $23.57 which I don't owe, but I will pay because I don't want my excellent credit rating to suffer. I have paid $122.22 for one pair of shoes which with shipping and handling should be less than $98.00 plus I had to fight with these people every month.
I will never do business with them again and I wouldn't not recommend them to any one!!

Review: I have purchased business dress shoes for a few years now from this company. Same kind, same style same colors. For what ever reason my most recent purchase was incorrect, so I returned the incorrect product and was billed a fee for returning the incorrectly shipped item and a finance charge was included in the return shipping fee. I then sent the company a letter dated 12/15/15disputing the charge. I then received a second bill, thus a second letter of dispute was issued 1/5/16. Then I received a phone call from the company and a rather rude woman stated she was calling from Mason Easy Pay and wanted to know if I was going to pay or what. When I told her no, I was not, and attempted to clarify why not, she hung up on me. I feel the company will attempt to send this fraudulent invoice to a third party collection agency instead of crediting my account accordingly.Desired Settlement: I expect to receive a 0.00 invoice stating the account has been properly credited.

Business

Response:

Regarding case # [redacted]The complaint states having ordered item 524 a black executive imperial wingtip and upon receiving the shoe it was different from what he has received in the past.After returning the item the original shipping, return shipping, late fee and finance charges were billed. I can understand Mr. [redacted] frustration when he received the statement with those charges and have requested that they be removed asap. If I can be of further assistance please feel free to contact me thru email or by calling ###-###-####.

[redacted]Customer Service

I ordered a pair of shoes from them on 07-31-2015 & received them a week later 08-07-2015.I tried the shoes on only and they were uncomfortable. I forgot to send them back right away but, did send them back the beginning of 10-2015. The original bill for the shoes was $75.94 but, even though I sent them they are still sending me a bill of $47.32. This is bad business charging someone for something that they did not keep.

Review: I ordered a pair of shoes, when they arrived it wasn't what I thought and returned ship immediately. Received a statement and when I called customer service was told it would wash out. I received another statement for an outrageous shipping charge. I paid a portion of it and called them to request the balance be written off since it was an unreasonable amount and I did not currently have anything from them. Every month they keep sending me a statement with interest charges that keep escalating the amount as of todays date 1/10/15 it is $67.19 (for nothing). It is now extremely past due according to them. This is NOT FAIR practice. I have contacted them many times to make the proper adjustments to the account and close it. Not interested in doing business with a company that can't be reasonable and work to resolve problems. I will NOT be using them again and I WILL let all my friends know of the crappy service they provide. I do not want someone else to fall into this pit. Thank you. Their business address is from Monroe, WI.Desired Settlement: Stop sending statements and make necessary adjustments to refund all to reflect a "0" balance due.

Review: Mason Easy Pay called us on Tuesday evening at approx 9 PM. We are in bed by then. They left a message to call them. I called them back on Wednesday. They stated that my bill was past due and I asked them how this could be when I just received the bill with payment due Dec 25th. I told them I paid half the bill when the order was made. On Wednesday evening I called them again and talked to [redacted]. She wanted to know if I wanted to make a payment. Since we have had problems with debit card compramises, I told her I would mail in a check for the full amount due. On Thursday evening they called again wanting to know if I had sent in the payment and for how much. This time I became very upset with all these annoying phone calls. I spoke this time with Ally who again wanted to know if I made the payment. I told them to take me off their mailing list and that I would never buy anything from them again. Of course, they were very apologetic. This business practice of calling people every day to assure a payment is made is absolutely ridiculous. Obviously these people rely only on a computer, and do not log any calls made to the consumer. I have never been late with a payment to these people and I have ordered numerous shoes from them. I made over half the payment originally when they even have a payment plan. What kind of business relations is this and is this their normal procedures? I do not appreciate these degrading phone calls every day. There is no such thing as polite customer service with this business. I also have copies of the bill and check sent to them.Desired Settlement: That this business change their customer service procedures in billing other than calling the consumer every day until they are paid.

Business

Response:

Regarding case [redacted] for [redacted] zip code 97739.Upon receiving the Revdex.com complaint the following is what I found.An order was placed on 10-20-2014 in the amount of $107.94 for style 510754, a pair of black leather boots. Along with the order was a check in the amount of $53.95 leaving a balance of $53.95.The first payment due was on 11-25-2014 our records show no payment was received so a $15.00 late fee was added ma[redacted] the current balance $70.07.I am assuming because a payment was included with the order you thought that would take care of the 1st payment. Unfortunately that is not the case. Payments are due each month and if not received the late fees is charged.I can understand where this could get missed so I am removing the late fee charge of $15.00 leaving the balance at $55.07.I apologize for the manner in which the call was handled, these calls are made by an outside company.Please allow 24 to 48 hours for the late fee to be removed. If I can be of further assistance feel free to contact by email or at ###-###-####. [redacted]Customer Service

Business

Response:

Hello [redacted], I received your email over the weekend and the late fee charge of $15.00 was removed on 12-23-2014, that was done the very next day following my email sent to you on 12-22-2014. The statement was already on its way to you at that time so it didn’t reflect the removal of the $15.00 late fee.There was a $1.08 finance charge applied for the month ma[redacted] the amount due $56.15.You mentioned a check sent on 12-17-2014, I am not showing that payment as of yet so if you have a copy of the front and back of the check but provide us with that.If the check was received and cashed the numbers stamped on the back by our bank will help us locate where the payment was applied.In the interim I will have a hold put on the account so no additional late fees or finance charges will accrue. [redacted]Customer Service