Mason Easy Pay

I order pair of shoes , pair women pair men Stacy Adam's, I also send it the complete payment of $I also notice the order number was wrongThis was the beginning of March they said it would not be shipped until the 24th of MarchSo I called and informed the customer service operator that I had made a mistake on the order she said the only thing she could do was cancel the orderThey also sent my check through and have not refund my money I call everyday and they lie about my money I don't know what too do we are senior's living from month to month, just trying too buy my husband and year old birthday present

Mason Easy Pay falsely billed and invoice in my name and addressI contacted them and they have a different social security number and date of birth for the credit account but will not remove my name and addressI provided them with the correct name and address that the invoice should go to being that I have never had an account with them and they refused to change itI spoke with supervisors Kathryn, Angela, Carly, and Renee with no resolutionThe supervisor Kathyrn called me "a *** and hung the phone up on meThis business does not operate professionally and their credit process is not done in a legal manner

I order some stuff from their company they are asking for downpayment when waiting for credit approveal according to the merchandise rule I don't have pay anything until I receive the items I have order i'am not going to pay them either what they are doing is called bad business ethics pratices and corrupt company this company makes the honest companies look bad I bet they will charge their members a downpayment charge I read their credit and terms it doesn't say anything about any downpayment this company is a full of liars and shady people

This company is basically a ScamI have ordered from them several timesEvery time hey either send you a defective product or the wrong product I have had to contact them several times about damaged product and wrong things being sent Today I called to see a status of an order and they told me that my account was closed cause I had complaint to much or filed a claim about damaged product in which I stated if I was suppose to just keep the damaged or wrong product shippedThere answer to me is basically I was just have to keep it and not return the damaged or wrong product They have no super iOS to speak with after pm They keep charging your account for things *** have been returned to themBasically they are scamming the consumer I have even sent hen pictures of the damaged product

I ordered several Christmas gifts and was able to charge them on my credit account and all the items purchased arrived on time or I was notified when the items was not available at the specified timeEverything that I ordered did arrive in good standards more than I actually expected, it was a little more pricier than if I would have purchased at a store but I was able to charge them

Regarding case # *** *** *** *** *** *** ***The complaint states having ordered item a black executive imperial wingtip and upon receiving the shoe it was different from what he has received in the past.After returning the item the original shipping, return shipping, late fee and
finance charges were billed. I can understand Mr*** frustration when he received the statement with those charges and have requested that they be removed asap. If I can be of further assistance please feel free to contact me thru email or by calling ###-###-####
*** ***Customer Service

I want the cowboy boots socks and coat hat and love and boxer shorts I have order and socks and belt and the clothes

I recently received a Billing Statement from this company, Mason Easy-PayI had never heard of beforeI have an excellent Credit Score of about
I have never opened up an account with this company, nor have I ever purchased any products from this placeI assume they are on the internet
This Bill states that I made a purchase on 7/16/18, for what they did not sayThe purchase amount is $ For what?
They also say I made a previous Balance of $Total Balance they say I owe is $I owe them NOTHING!
This Account number says 061651905-
I also never opened an account with this companyI currently have an American Express Delta Sky Miles Platinum Card, a
American Express Lowe's Business Credit Card, and a Walmart Discover CardAll of these cards are paid off in full, every time
I get a statementSo, I do not need to open an account with any company, I would use my Pay Pal account, or a credit card
for any purchase I might need to makeI am also a b

white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">Regarding case *** for *** * *** zip code Upon receiving the Revdex.com complaint the following is what I foundAn order was placed on 10-20-in the amount of $for style 510754, a pair of black leather bootsAlong with the order was a check in the amount of $leaving a balance of $The first payment due was on 11-25-our records show no payment was received so a $late fee was added ma*** the current balance $I am assuming because a payment was included with the order you thought that would take care of the 1st paymentUnfortunately that is not the casePayments are due each month and if not received the late fees is chargedI can understand where this could get missed so I am removing the late fee charge of $leaving the balance at $I apologize for the manner in which the call was handled, these calls are made by an outside companyPlease allow to hours for the late fee to be removed
If I can be of further assistance feel free to contact by email or at ###-###-####
*** ***
Customer Service

Hello, I ordered a pair of boots as a giftmason Easy requested a down payment of which I paid 8/24/The boots were too small for the person I bought them for so I tried to return themFirst of all the company did not provide a return slip and when I called to request one they told me I would have to pay for the return it wasn't their fault the slipped was not in my packageI returned the boots to get them exchanged only to receive an email stating my order was cancelledWhen I called in to find out why I was sent to a Supervisor who explained my "down payment" was returned NSF and they would not send me my merchandise unless I paid full price
I immediately called my bank to verify the payment was in fact paid and not returnedI then called Mason back AGAIN and spoke to the Supervisor Valerie AGAIN to explain my payment WAS madeAt this point she back tracked and stated that a $payment I made on my account was returned NSF and that was why they were cancelling my ord

I received shoes from this company that I did not orderI called the company I told them I didn’t order them Customer service gave me the birth date and the last four digits of the social security # of the person that ordered them I don’t know who it was I was told to return themNo problem with thatI called to make sure they got the shoes and to ask to have the account in my name canceled I had received a bill I had to talk to customer service and the credit department Both were helpful I did find out another order was placed and said it was shipped out I tried to talk to a supervisor to get the account canceled because of it being a fraudulent account She wanted my birth date and social security number Why does this business need a SS# and birth date? You’re not suppose to give your SS# to anyone My husband talked to her too and she hung up on him! She did tell him she’d cancel the account I never received the 2nd pair of shoes

Mason did a hard pull/hard inquiry on my credit without my permission SSN last - ***

I ordered pairs of shoes and was mailed the wrong sizeI returned the Item and was shipped a replacementThe cost of the shoes were $and $or $respectively
Upon receiving the bill I was charged shipping fee both ways for receiving the wrong size and returning the wrong size then being charged for shipping for the right product
I signed up for on line pay just to find out later that there is no auto pay What a deception when the company says MASON EASY PAY, what part of the easy pay am I missing?
The representatives refused to adjust the fees, keep making excuses, keep transferring the calls to supervisors who NEVER answer the call and keep adding up fees
I refuse to pay for the scammed up fees and chargesI have called several times and asked to have them adjust the fees and take the payment of $which is due to them after the first online payment of $

I received shoes from this company that I did not orderI called the company I told them I didn’t order them Customer service gave me the birth date and the last four digits of the social security # of the person that ordered them I don’t know who it was I was told to return themNo problem with thatI called to make sure they got the shoes and to ask to have the account in my name canceled I had received a bill I had to talk to customer service and the credit department Both were helpful I did find out another order was placed and said it was shipped out I tried to talk to a supervisor to get the account canceled because of it being a fraudulent account She wanted my birth date and social security number Why does this business need a SS# and birth date? You’re not suppose to give your SS# to anyone My husband talked to her too and she hung up on him! She did tell him she’d cancel the account I never received the 2nd pair of shoes

Regarding complaint case# *** Christopher *** zip code: *** The complaint states that the boots the Customer ordered started falling apart and the Christopher was told he needed to pay for the return of the boots. I would like to begin by apologizing for the incorrect
information that you have receivedIf the boots are defective you are not responsible to pay to send them back to usI have mailed a prepaid label for you to send the boots back to us free of chargeOnce I receive the paperwork back from the boots I will provide a full refund for this orderI do apologize again for the quality of the boots and the way you were treated. We apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact me so I can futher assist you,

My new boots arrived today...right size, right width (according to the boot), quality was so crappy I couldn't even get them on, and unfortunately this is the third time I have ordered a pair of boots from this company each time a different brand and style and have had to return them because the quality was far less than expected and even though I am ordering my size and width they do not fit I am paying for a name brand quality item and each time I am having to return it and pay $each time because the quality is not as it should be I called the company to let them know I was returning them and what do I need to pay if anything, I was actually accused of "cussing out" the customer service rep over the phone, and I hadn't even raised my voice or said a cuss word to her Third time really is the charm, in this case, the eye-opener, I am one dissatisfied customer and I will NOT be attempting to purchase anything from this company EVER again

My complaint is regarding how this organization allows individual to open account over the phone

So I ordered pair of shoes from last year in which I returned them because they were the wrong sizeDidn't know that I would get charged for shipping the shoes back to them since the order was not filledGot a bill a few days ago only to see that I have a bill charging me from last year because of shipping charges but also that late fees are being added monthly to itI will not ever think about ordering from them againNot to mention that I have never worn a pair of shoes from them

Complaint Case #***Not receiving items that have been orderedAfter many attempts to reach you regarding your order we are asking you to please call and speak with a *** *** *** to explain your account to youTheir business hours are 7:00am-5:30pm central time Monday-FridaySaturday they are open from 7:00am-5:00pmWe apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, Carlyne *** *** ***###-###-####

Mason easy pay: : : : I am disgusted with trying to get someone to talk with on the phone. I have eben sent an email on 6/1/2018 and have not received a response. My email is: : [email protected]. Please, someone respond to me. My cell phone number is: : 256-343-2154. I need to talk to someone at the mason shoe company. I am a very long time customer and I am feeling betrayed. My name is jerry james I live in anniston alabama.