Masonry Medic

This letter will acknowledge your May 30, 2017 correspondence concerning [redacted].  Mr. [redacted] has two insured vehicles with Safe Auto Insurance that were both damaged by hail on 3/22/2017.  Both vehicles are [redacted] Journeys.  We had an independent appraisal firm...

inspect these vehicles.  The first vehicle, 2012 [redacted] Journey, has been repaired.  The second vehicle, 2014 [redacted] Journey is at the repair facility.  There was an initial repair estimate written on 3/23/2017 for $4355.48.  There was also a supplement written on this vehicle on 5/15/2017 for $208 dollars that brought the repair figure up to $4563.48.    I was made aware of an issue with this vehicle’s repair when we received the complaint.  I contacted the shop, [redacted].  They provided me additional photos of this vehicle and also a supplement for $2845.  I reviewed the photos and their estimate.  This shop specializes in Paintless Dent Repair.  There were 3 panels with hail damage that were not on our estimate.  There was also a request for additional time to repair the roof of the vehicle above what was previously appraised.  After my review of the information provided I again contacted the shop.  I made them an offer to add the missed panels repairs and increase the amount originally allowed for roof repairs so we can resolve the repair issues with this shop.  The shop agreed to my offer.  The new repair figure for this vehicle is $5611.96.    I contacted the claim handler for this loss and asked that we send [redacted] a check for the supplemental amount agreed to by [redacted] and Safe Auto Insurance.  That check has been issued for $1048.48.  The shop said they were going to contact the insured and move forward with the repairs.  I contacted the shop again today and confirmed that the check has been issued.  Three checks have now been issued for the repair of this vehicle totaling $5111.96.  The insured carries a $500 comprehensive deductible.  This adds up to the $5611.96 repair cost.   I also called the insured’s home number.  I was not able to reach them but I did leave a voice mail message detailing the agreement reached with [redacted].  I also advised them to contact their claim representative should there be any additional issues regarding the repair of this vehicle.   [redacted] Safe Auto Insurance Physical Damage Supervisor [redacted]

I want my money back

We are responding to your letter regarding a complaint filed by [redacted] in regards to a premium increase. Mr. [redacted] started a policy on 09/02/2016 through our website. At that time, he was quoted a six-month premium of $457.00. Mr. [redacted] did not disclose any violations. ...

On 09/06/2016, we received a Motor Vehicle Report (MVR). The MVR disclosed two speeding violations. This caused the rate to increase. The six-month premium went to $613.00.  The policy cancelled on 10/02/2016 for non-payment. This left a remaining balance owed of $36.00.  Unfortunately, we will not be able to accommodate Mr. [redacted]’s request to waive the balance. We order the MVR at the time the policy is started and therefore the quoted amount is based upon the information provided by the customer.  If I can answer any other questions, please don’t hesitate to call or email me.  Sincerely, Casey M[redacted]

I have talked with the service manager at [redacted] in [redacted]. He stated that the diagnostic you requested would not provide the information you requested (i.e. when the gauges failed or what caused the failure.) Therefore it does not make sense for me to pay for this diagnostic, I AM AN HONEST PERSON. BEFORE THE ACCIDENT THE GAUGES WORKED AND THE CAR DID NOT SHAKE WHEN I DRVE IT,MYINSURANCE COMPANY SAYS THE CAR WAS IN NEED OF A FRONT END ALIGNMENT.  All I ask is that my vehicle be as it was BEFORE your insured hit my car. 
Regards,[redacted]

I am responding to your letter regarding a complaint filed by [redacted] in regards to her billing. On 07/07/22016, Ms. [redacted] started an auto insurance policy with our company. She was quoted a six month premium of $1350. The quote was based on no violations or accidents. We received the...

Comprehensive Loss Underwriting Exchange (CLUE report) the next day. The report revealed four accidents, in which 2 were considered to be at fault accidents. This changed the six month premium to $3279. On 07/12/2016, a policy packet was mailed to Ms. [redacted]. This included a premium increase letter. Per our records, we do not show that Ms. [redacted] has called into our office since starting the policy. The policy is currently active and set to cancel on 08/06/2016. If I can answer any other questions, please don’t hesitate to call or email me. Sincerely, Casey M[redacted]

We have received the rejection from Mr. [redacted] in regards to complaint ID [redacted] and have acknowledged and read the bulletin provided. At this time, we still feel we do not owe diminished value to a third party in Texas. Again, even though we feel we do not owe a diminished value claim to Mr. [redacted], we have made a voluntary  payment offer to simply settle this claim. At this time, the offer of $250.00 is the most Safe Auto is willing to offer.  Sincerely,  Justin F[redacted]

Its all taking care of as if July I am moving to a new insurance company. Thanks

I am writing in response to your 07/03/2015 letter regarding a complaint that was filed by[redacted].Claim chronology: The accident happened on 04/04/2015. The claim was reported to SafeAutoon 04/04/2015 and assigned to adjuster [redacted] on Monday 4/6/2015. The claim wasreported by SafeAuto...

insured [redacted]. Mr. [redacted] reported that he went left of centerand struck the vehicle driven by Mr. [redacted].On 04/08, Ms. [redacted] placed a call to Mr. [redacted] and left a message for a return call. That sameday, Ms. [redacted] sent a contact letter to Mr. [redacted].On 04/13, I received an email from Mr. [redacted]. I placed a call to Mr. [redacted] and left a message fora return calf.On 04114, Ms. [redacted] returned a call to Mr. [redacted]'s insurance carrier. [redacted] advised Ms. [redacted]that Mr. [redacted] was pursuing damages through them.On 04/22/2015, the subrogation demand was received from [redacted]. The subrogation demandfrom [redacted] included the Mr. [redacted]'s deductibie.On 5/13/2015, Ms. [redacted] sent the subrogation demand to Hyperquest for review.On 511 6,2015, Ms. [redacted] reviewed the completed subrogation audit and issued a payment to[redacted] on Mr. [redacted]'s behalf in the amount of $4436.46.SafeAuio apoiogizes for any delays in the claims handling. Should you have any additionalquestions, please feel free to contact me.Sincerely,[redacted]###-###-#######-###-####

Ryan is responding to the Revdex.com but I never spoke with him personally.  I did however call him back immediately and left a message which is not stated.  It is also not stated that I gave Ciarra [redacted] the police report.  Which I have proof of as well as documentation of pictures of the damage.  In the end as I stated numerous times I just want my boat fixed and safe auto is the insurance company who insures this vehicle.  Safe Auto seems they have found a loop hole in the system because they cant get in touch with their insured.  This is NOT my problem!  In research they will find that they are accountable even if the vehicle was stolen and proven in past GA court cases.  I have spoken to my lawyer and been on numerous web pages to find out what my rights are.  I also know there is a time limit here and I'm not willing to wait any longer.

SafeAuto states the following: "Our claims department was able to reach the attorney on 07/21/2015,
where they advised of contact
information for Mr. [redacted] and allowed us to reach out in regards to property
damage only." The FACT is if SafeAuto had reached the attorney on the date stated, the attorney would have informed them that as of 7/20/2015 (the day before) they were not longer representing us. Letters attached.           SafeAuto states the following: "Our adjuster reached out to the shop of choice and requested they email
the photos and estimate directly to us.
Safe Auto received the estimate and photos on 07/29/2015."  The FACT is [redacted] from [redacted] emailed Edwina the estimate and photos on 7/23/2015 @ 9:12am and sent them again on 7/29/2015 @ 11:10am stating that he had sent this information last week. Then on 8/4/2015 [redacted] emailed Edwina again stating that Mr [redacted] was in and he wants to get his truck in for repairs. Any word on approval?          SafeAuto states the following: "The
property damage portion of this claim has been resolved and the injury claims
for Mr. and Mrs. [redacted] are
still pending." The FACT is no payment has been received by us or the bodyshop as of 8/12/2015. The truck has not been repaired nor have we received temporary transportation comparable to what was damaged or any other rental as stated in the letter we received. Letter attached.         SafeAuto states the following:"Mr. [redacted] alleges no response to his voice messages regarding the
status of this claim. During the time he was attorney represented, we are not able to contact or reach out to their
client unless otherwise instructed. Once we confirmed Mr. [redacted] was no longer attorney represented, all
phone call correspondence was responded to in a timely manner." The FACT is we have not been attorney represented since 7/20/2015. We have called and left messages twice a day since 7/21/2015 and have yet to receive a reply!!! We have even called Reginald Bibb and left messages, again no reply! You are MORE than welcome to subpoena our phone records--our carrier is Sprint..          Furthermore we would like to state that all of our messages we left, we had informed them that we had a vacation coming up from 8/5/2015 through 8/10/2015 which we had planned on taking the truck which is now damaged. No one contacted us, No one gave us any options, so we had to procure a rental on short notice. We feel that it is not unreasonable to be reimbursed for the cost of the rental for our trip. We did not rent a Full size truck such as what was damaged but a full size car. Regards, [redacted]

11013562

I am responding to your letter dated February 10,2016 regarding a complaint filed by [redacted]. Ms. [redacted] is complaining that Bruce L[redacted] from SafeAuto has not responded to her calls oremails, and needs SafeAuto to pay for her rental.This file was assigned to adjuster Zulema F[redacted] for handling....

Bruce L[redacted] is a customer servicerepresentative and is not able to agree to pay any rental bills. I apologize for the lack of responsefrom Mr. L[redacted], and any correspondence from Ms. [redacted] should have been forwarded to theadjuster for handling. Ms. F[redacted] contacted [redacted] Rental on 2/12/1 6 and set up a direct billwith [redacted]. SafeAuto is currently awaiting the [redacted] bill for payment.We regret Ms. [redacted]'s initial dissatisfaction with her claim and apologize for any delaysthroughout the process.If I can answer any other questions, please don't hesitate to call or email me

This letter acknowledges receipt of your correspondence dated 1111611 6, regarding theconcerns of Dorothy McCloe.In resolution of these concerns, SafeAuto has removed the additional driver as requestedand Ms. McCloe's monthly payment has been adjusted to the previous rate.Please be advised that we...

have also provided Ms. McCloe with a detailed letter whichresponds to her specific concern(s) and which may include policy documents that supportour position. Since policy documents may contain information protected by privacylaws, we cannot disclose these documents to the Revdex.com without our insured's consent.If you need any additional information, fell free to contact me.Sincerely,Contact Center ManagerSafe Auto Insurance Company[redacted]Fax: ###-###-####4: ###-###-####Email: [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

I am responding to your letter dated 10121/2015 regarding a complaint filed by [redacted]regarding the handling of his claim.Chronology:On 9/1/2015, the claim was reported to SafeAuto by Mr. [redacted]s insurance company,Progressive.On 9/2/2015, the file was assigned to adjuster [redacted]....

A coverage issuewas identified that the policy had started on 8/29/2015 so the date of the loss needed to beconfirmed. Mr. [redacted] spoke with our insured [redacted] and got the facts ofthe accident, confirming that Mr. T[redacted] rear ended Mr. [redacted]s vehicle.On 9/3/2015, special investigator [redacted] reviewed the file. Mr. [redacted] spokewith Mr. [redacted] and confirmed details of the loss and that no police report was made. Healso confirmed that Mr. [redacted] was not planning on seeking any medical attention.Inception calls were reviewed and it was noted that everything appeared consistent.On 9/4/2015, Mr. [redacted] attempted to call Mr. [redacted] to obiain a statement andset up an appraisal but the line rang busy.On 91812015, Mr. [redacted] was able to speak with Mr. [redacted]; he confirmed thefacts of loss and again confirmed Mr. [redacted] did not think he would seek treatment. Mr.[redacted] also noted that he had been in a prior accident with a similar damage area andwould provide pictures to show what damage was related. It was also noted that hisreading glasses were damaged. At this time it was determined that there was enoughinformation to clear coverage on the claim.On 911 112015, appraiser [redacted] wrote an appraisal on the damages to Mr.[redacted]s vehicle for $835.33.e On 9/15/2015, Mr. [redacted] confirmed liability and issued a check for $835.33.On 913012015, Mr. [redacted] asked for a copy of documentation for the replacementof Mr. [redacted]s reading glasses as he had requested this. He was advised we need areceipt and proof of damages.On 101212015, Mr. [redacted] again responded to Mr. [redacted] via email noting that inregards to any injury he should consult his doctor as well as an injury adjuster. It wasagain asked if Mr. [redacted] was planning on seeking any treatment.At this time the file is being transferred to an injury adjuster to review, even though Mr. [redacted]did not seek any treatment, they will review and provide an appropriate response to Mr. [redacted].In regards to his glasses, if he can provide me proof of purchase of replacement reading glasses Iwill gladly reimburse him for such.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Michael M[redacted]

I am responding to your letter dated 2/20/2018 regarding a complaint filed by [redacted]. Ms. [redacted] complained that SafeAuto has not issued payment on her husband’s claim. Chronology:On 12/20/2017, SafeAuto insured [redacted] reported claim that his vehicle was stolen. On...

12/21/2017, the claim was assigned to adjuster Patrick B[redacted].On 12/21/2017, SafeAuto was notified that Mr. [redacted]’s vehicle was recovered. On 12/22/2017, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call. That same day, adjuster Jacklyn L[redacted] spoke to Mr. [redacted]. He stated that his vehicle was parked in his yard and was involved in a shootout. That same day, Mr. B[redacted] spoke to Mr. [redacted] and took a detailed statement about the facts of the loss. Mr. B[redacted] requested Mr. [redacted] complete a theft affidavit, a copy of his phone records surrounding the date of the loss and the theft and recovery report, if available. An assignment was requested for an appraiser to inspect the damage to Mr. [redacted]’s vehicle. That same day, Mr. B[redacted] attempted to reach Mr. [redacted]’s friend, [redacted], he left a message for a return call. On 12/27/2017, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call.On 12/28/2017, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call.On 12/29/2017, Mr. B[redacted] spoke to Mr. [redacted]. Mr. B[redacted] took a detailed statement from Mr. [redacted] regarding the facts of the loss. There were inconsistent details provided by Mr. [redacted]’ compared to Mr. [redacted]’s statement. That same day, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call. That same day, an estimate was completed for the damage to Mr. [redacted]’s vehicle for $6,692.96. On 1/2/2018, Ms. [redacted] spoke to Ms. L[redacted] Ms. L[redacted] explained that Mr. B[redacted] would return her phone call. That same day, Mr. B[redacted] attempted to reach Ms. [redacted] by phone and left a message for a return call. On 1/3/2018, Mr. B[redacted] attempted to reach [redacted] by phone and left a message for a return call. That same day, Mr. B[redacted] spoke to Ms. [redacted] and took a detailed statement regarding the facts of the loss. On 1/4/2018, Special investigator Katie N[redacted] contacted the Columbus police department. She left a message for a return call with the auto theft unit.On 1/5/2018, Ms. N[redacted] received a voicemail from a Columbus police detective. He stated that there was no detective assigned to the case, he said there were no arrests made related to the case, there were no suspects to follow up on, and the vehicle was found with no keys, the doors were locked, and the steering column was intact. On 1/5/2018, Mr. B[redacted] spoke to Mr. [redacted], he sent another copy of the theft affidavit for completion since he had not received it yet. On 1/11/2018, Ms. L[redacted] spoke to Mr. [redacted]. He stated he did not receive the affidavit yet. Ms. L[redacted] confirmed Mr. [redacted]’s email address and sent another copy. She explained what documents Mr. B[redacted] requested from Mr. [redacted], and he agreed to email these. On 1/16/2018, Special investigator Tim O[redacted] attempted to reach Mr. [redacted] by phone. He left a message for a return call. On 1/17/2018, Mr. O[redacted] received Mr. [redacted]’s phone records. That same day, Mr. O[redacted] attempted to reach Mr. [redacted] by phone. He left a message for a return call. On 1/18/2018, Mr. O[redacted] contacted The [redacted] insurance company related to a prior claim involving Mr. [redacted] and his vehicle to confirm if the damage from the prior loss was repaired prior to this loss. That same day, Mr. O[redacted] spoke to Mr. [redacted] and requested to schedule an in-person statement. On 1/19/2018, Mr. O[redacted] met with Mr. [redacted] in person and obtained a detailed statement regarding the facts of the loss. Mr. [redacted] also confirmed his vehicle had prior damage from a previous claim, and it was not repaired. Mr. O[redacted] asked Mr. [redacted] about the inconsistent statements provided by himself and Mr. [redacted]. Mr. [redacted] stated Mr. [redacted]’ statement is not correct and not fact. Mr. [redacted] stated even though he had the keys in his possession and there was no forced entry or steering column damage to the vehicle, he does not know who drove the vehicle that night. He confirmed again that he only has one key to the vehicle, and he had the only key in his possession. Mr. [redacted] stated that he drank a lot of alcohol the night his vehicle was stolen, but the events he explained were accurate. Mr. O[redacted] requested Mr. [redacted]’s work records and the estimate for his vehicle’s prior damage. On 1/22/2018, Mr. B[redacted] received the theft and recovery report. On 1/25/2018, Mr. O[redacted] spoke with Mr. [redacted]. He stated he had the requested documents. Mr. O[redacted] agreed to pick up these documents from Mr. [redacted]’s home. On 1/29/2018, Mr. B[redacted] received the completed affidavit from Mr. [redacted]. That same day, he sent a status letter to Mr. [redacted]. On 1/30/2018, Mr. O[redacted] received Mr. [redacted]’s work records and his prior damage estimate. On 1/31/2018, the estimate for Mr. [redacted]’s vehicle was updated and the prior damage was removed. The new estimate was written for $5,658.40.On 2/1/2018, Mr. O[redacted] spoke to Mr. [redacted], he explained he was still investigating the claim and he was working to resolve the inconsistent statements provided by each individual. Mr. [redacted] stated that Mr. [redacted] was intoxicated and does not know what he was talking about. Mr. O[redacted] continued additional background investigation on the facts of the loss and details provided. On 2/12/2018, adjuster Danielle W[redacted] spoke to Mr. [redacted], she explained the claim was still being investigated. That same day, Mr. B[redacted] spoke to Mr. [redacted] with some follow up questions regarding the facts of the loss.On 2/13/2018, Mr. O[redacted] requested 911 call records from the police department. On 2/16/2018, Mr. O[redacted] received the call records from the police department. On 2/20/2018, I reviewed the claim and approved Mr. B[redacted] to proceed with coverage on the claim. On 2/21/2018, Mr. B[redacted] spoke to Mr. [redacted]. He explained the investigation was complete, and he requested his repair shop’s information for payment to be issued for the vehicle’s damage. On 2/22/2018, Ms. L[redacted] spoke to Mr. [redacted] and obtained his repair shop informationOn 2/23/2018, I issued a 2-party check to Mr. [redacted] and his repair shop for $5,158.40. I also spoke to Mr. [redacted] and told him the payment was being issued. I also called the repair shop and emailed a copy of the estimate to the shop. Mr. [redacted]’s claim has been closed and payment has been issued. If the repair shop finds any additional damage related to this loss, the shop will submit a supplement to SafeAuto for review and approval, and additional payments will be issued to the shop. If I can answer any other questions, please don’t hesitate to call or email me.Sincerely,Stephanie V[redacted]Claims Supervisor           February 23, 2018     Revdex.com 1169 Dublin Rd. Columbus, OH 43215-1005   Re:       Complainant                : [redacted] File Number                : 12693803 Insured                                    : [redacted] Loss Date                    : 12/19/2017             Claim Number            : 6-000-231-642 Policy Number            : OH1494686 Insuring Company      : Safe Auto Insurance Company NAIC Number            : 25405   Dear Catherine McLaughlin   I am responding to your letter dated 2/20/2018 regarding a complaint filed by [redacted].  Ms. [redacted] complained that SafeAuto has not issued payment on her husband’s claim.   Chronology:   On 12/20/2017, SafeAuto insured [redacted] reported a claim that his vehicle was stolen. On 12/21/2017, the claim was assigned to adjuster Patrick B[redacted].   ·         On 12/21/2017, SafeAuto was notified that Mr. [redacted]’s vehicle was recovered. ·         On 12/22/2017, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call. That same day, adjuster Jacklyn L[redacted] spoke to Mr. [redacted]. He stated that his vehicle was parked in his yard and was involved in a shootout. That same day, Mr. B[redacted] spoke to Mr. [redacted] and took a detailed statement about the facts of the loss. Mr. B[redacted] requested Mr. [redacted] complete a theft affidavit, a copy of his phone records surrounding the date of the loss and the theft and recovery report, if available. An assignment was requested for an appraiser to inspect the damage to Mr. [redacted]’s vehicle. That same day, Mr. B[redacted] attempted to reach Mr. [redacted]’s friend, [redacted], he left a message for a return call.  ·         On 12/27/2017, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call. ·         On 12/28/2017, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call.               ·         On 12/29/2017, Mr. B[redacted] spoke to Mr. [redacted]. Mr. B[redacted] took a detailed statement from Mr. [redacted] regarding the facts of the loss. There were inconsistent details provided by Mr. [redacted]’ compared to Mr. [redacted]’s statement. That same day, Mr. B[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call. That same day, an estimate was completed for the damage to Mr. [redacted]’s vehicle for $6,692.96. ·         On 1/2/2018, Ms. [redacted] spoke to Ms. L[redacted] Ms. L[redacted] explained that Mr. B[redacted] would return her phone call. That same day, Mr. B[redacted] attempted to reach Ms. [redacted] by phone and left a message for a return call. ·         On 1/3/2018, Mr. B[redacted] attempted to reach [redacted] by phone and left a message for a return call. That same day, Mr. B[redacted] spoke to Ms. [redacted] and took a detailed statement regarding the facts of the loss. ·         On 1/4/2018, Special investigator Katie N[redacted] contacted the Columbus police department. She left a message for a return call with the auto theft unit. ·         On 1/5/2018, Ms. N[redacted] received a voicemail from a Columbus police detective. He stated that there was no detective assigned to the case, he said there were no arrests made related to the case, there were no suspects to follow up on, and the vehicle was found with no keys, the doors were locked, and the steering column was intact. ·         On 1/5/2018, Mr. B[redacted] spoke to Mr. [redacted], he sent another copy of the theft affidavit for completion since he had not received it yet. ·         On 1/11/2018, Ms. L[redacted] spoke to Mr. [redacted]. He stated he did not receive the affidavit yet. Ms. L[redacted] confirmed Mr. [redacted]’s email address and sent another copy. She explained what documents Mr. B[redacted] requested from Mr. [redacted], and he agreed to email these. ·         On 1/16/2018, Special investigator Tim O[redacted] attempted to reach Mr. [redacted] by phone. He left a message for a return call. ·         On 1/17/2018, Mr. O[redacted] received Mr. [redacted]’s phone records. That same day, Mr. O[redacted] attempted to reach Mr. [redacted] by phone. He left a message for a return call. ·         On 1/18/2018, Mr. O[redacted] contacted The [redacted] insurance company related to a prior claim involving Mr. [redacted] and his vehicle to confirm if the damage from the prior loss was repaired prior to this loss. That same day, Mr. O[redacted] spoke to Mr. [redacted] and requested to schedule an in-person statement. ·         On 1/19/2018, Mr. O[redacted] met with Mr. [redacted] in person and obtained a detailed statement regarding the facts of the loss. Mr. [redacted] also confirmed his vehicle had prior damage from a previous claim, and it was not repaired. Mr. O[redacted] asked Mr. [redacted] about the inconsistent statements provided by himself and Mr. [redacted]. Mr. [redacted] stated Mr. [redacted]’ statement is not correct and not fact. Mr. [redacted] stated even though he had the keys in his possession and there was no forced entry or steering column damage to the vehicle, he does not know who drove the vehicle that night. He confirmed again that he only has one key to the vehicle, and he had the only key in his possession. Mr. [redacted] stated that he drank a lot of alcohol the night his vehicle was stolen, but the events he explained were accurate. Mr. O[redacted] requested Mr. [redacted]’s work records and the estimate for his vehicle’s prior damage. ·         On 1/22/2018, Mr. B[redacted] received the theft and recovery report. ·         On 1/25/2018, Mr. O[redacted] spoke with Mr. [redacted]. He stated he had the requested documents. Mr. O[redacted] agreed to pick up these documents from Mr. [redacted]’s home.           ·         On 1/29/2018, Mr. B[redacted] received the completed affidavit from Mr. [redacted]. That same day, he sent a status letter to Mr. [redacted]. ·         On 1/30/2018, Mr. O[redacted] received Mr. [redacted]’s work records and his prior damage estimate. ·         On 1/31/2018, the estimate for Mr. [redacted]’s vehicle was updated and the prior damage was removed. The new estimate was written for $5,658.40. ·         On 2/1/2018, Mr. O[redacted] spoke to Mr. [redacted], he explained he was still investigating the claim and he was working to resolve the inconsistent statements provided by each individual. Mr. [redacted] stated that Mr. [redacted] was intoxicated and does not know what he was talking about. Mr. O[redacted] continued additional background investigation on the facts of the loss and details provided. ·         On 2/12/2018, adjuster Danielle W[redacted] spoke to Mr. [redacted], she explained the claim was still being investigated. That same day, Mr. B[redacted] spoke to Mr. [redacted] with some follow up questions regarding the facts of the loss. ·         On 2/13/2018, Mr. O[redacted] requested 911 call records from the police department. ·         On 2/16/2018, Mr. O[redacted] received the call records from the police department. ·         On 2/20/2018, I reviewed the claim and approved Mr. B[redacted] to proceed with coverage on the claim. ·         On 2/21/2018, Mr. B[redacted] spoke to Mr. [redacted]. He explained the investigation was complete, and he requested his repair shop’s information for payment to be issued for the vehicle’s damage. ·         On 2/22/2018, Ms. L[redacted] spoke to Mr. [redacted] and obtained his repair shop information ·         On 2/23/2018, I issued a 2-party check to Mr. [redacted] and his repair shop for $5,158.40. I also spoke to Mr. [redacted] and told him the payment was being issued. I also called the repair shop and emailed a copy of the estimate to the shop.   Mr. [redacted]’s claim has been closed and payment has been issued. If the repair shop finds any additional damage related to this loss, the shop will submit a supplement to SafeAuto for review and approval, and additional payments will be issued to the shop.   If I can answer any other questions, please don’t hesitate to call or email me.   Sincerely,   Stephanie Vega Claims Supervisor Phone: (614) 817-0147 Fax: (614) 670-7541 Email: [email protected]

I am responding to your letter regarding a complaint filed by [redacted] in regards to policy cancellation and refund. I called and spoke with Ms. [redacted] on 06/01/2016. She was able to provide me proof of her other insurance and we cancelled her policy back to inception and processed a full...

refund of $132.00 back to her credit card on 06/03/2016.  We were able to resolve her concerns over the phone.  If I can answer any other questions, please don’t hesitate to call or email me.  Sincerely, Casey M[redacted]

I feel that safe auto and [redacted] responsible for the damage done to my car. Since Safe Auto hired them to tow my vehicle. There was no damage done to the front bumper of my vehicle. Yes it sat 5 days in walmart parking alot do to [redacted] not picking the car up when they  were suppose too. But my daughter and I had checked up on it everyday to make sure it was okay. And there was no damage. The pics they have is only of the ones after the towed my vehicle with he damage.

I am writing in response to your 7/21/2015 letter regarding a complaint that was filed by [redacted]Claim chronology: The accident happened on 05/16/2015. The claim was reported to SafeAutoon 5/19/2015 and assigned to adjuster [redacted]. The claim was reported by SafeAutoinsured [redacted]...

[redacted]. Ms. [redacted] reported that she rear ended another vehicle. At thattime we did not have the contact information for Ms. [redacted]On 5/19/2015 and 5/20/2015, Ms. [redacted] tried to contact Ms. [redacted] to review the facts ofthe accident and left messages for a return call.On 5/22/2015, Ms. [redacted] called SafeAuto at 3.12 PM and provided her contact informationto SafeAuto's customer service department.On 5/26/2015, Ms. [redacted] spoke to Ms. [redacted] regarding the facts of the accident and thedamage to her vehicle. Ms. [redacted] requested a photo inspection of Ms. [redacted]'s vehicle.That same day and again on 5/28/2015, Ms. [redacted]attempted to contact Ms. [redacted] to ceviewthe facts of the accident, a message was left for a return call.On 6/2/2015 Safe Auto Appraiser [redacted] completed the estimate for Ms.[redacted]'svehicle. The damages were estimated at $551.56. Mr. [redacted] attempted to speak with Ms.[redacted] about the estimate and the repair process, but was told by Ms. [redacted] that she didno: want to speak with us.On 6/3/2015, Ms. [redacted] accepted liability for the accident. Ms. [redacted] issued paymentfor the damages to Ms. [redacted]'s vehicle in the amount of $551.56. She called Ms. [redacted]to advise that the payment was being issued. Ms. [redacted] advised Ms. [redacted] that she wasupset with the process and that she had three estimates for around $1000.00. Ms. [redacted]explained the supplement process to her and asked the appraiser to contact her to review theestimate with her. Mr. [redacted] spoke to Ms. [redacted] and explained ihe supplement process toher and the differenees between the SafeAuto estimate and the estimates that she obtained. Ms.[redacted] advised that she was not going to accept this process and would seek legal assistanceand disconnected the call.On [redacted], SafeAuto injury adjuster, [redacted], spoke with Ms. [redacted] about herinjury claim. Ms. [redacted] advised Ms. [redacted] that she would not settle her injury claim untilher property damage claim was settled. Ms. [redacted] verified with Ms. [redacted] that she didnot receive or cash the check that was sent to her on 6/3/2015. Ms. [redacted] sent an email toSafeAuto adjuster [redacted] to follow up with Ms. [redacted] as the prior adjuster was out ofthe office.That same day, Ms. [redacted] spoke with Ms. [redacted] who advised that she refused to accept ourestimate. Ms. [redacted] agreed to forward the estimates that she received to SafeAuto.On [redacted], Ms. [redacted] received the estimates from Ms. [redacted] and sent the estimates to theappraiser [redacted]. Mr. [redacted] asked Ms. [redacted] to contact Ms. [redacted] to see if shewould he willing to send another picture of her bumper cover for review. Ms. [redacted] refusedto take another picture. Ms. [redacted] advised Ms. [redacted] that she would request an appraiser tocome to her home to re-inspect her vehicle.At this time the re-inspection has been assigned to SafeAuto appraiser [redacted]. Mr.Lawrence will attempt to reach a1 agreement with Ms. [redacted] regarding her vehicle damage.Should you have any additional questions, please feel free to contact me.Sincerely,[redacted]###-###-#######-###-####

Thank you so very much for all of your help. The issue has been resolved. I just can not express how much this means to me. My best to all involved.ID: [redacted]Happy Holidays,[redacted]