Masonry Medic

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Angela T[redacted]I am expecting more days to be added to my use of the rental.I was advised to consider taking the additional 5 days added to my rental usage.Why was I transferred to another adjuster and then receive a phone message from Nick S[redacted], again?How can I receive an estimate of my vehicle 2003 [redacted] Caravan? All the questions I have or have asked have NOT been answered!  When can I get this ugly unprofessional matter resolved?

This response in no way helps or answers the case. Also, I DID disclose my accidents and violations! Again, as stated three times in my initial complaint, I would never NOT disclose them as I had an insurance policy that was OK, and I knew that it was going to be expensive either way, thus I needed to know the closest amount as I possibly could at the time the quote was given to me. Also, again, yes the policy says that the premium could go up but you cannot hold me to an amount backdated to when I originally agreed to a different amount. You can change the amount in the months left in the policy, you cannot just go back and tell me I owe you money, otherwise every insurance company would make a killing doing that! That is fraud and a dishonest way to conduct business. All I ask is that I am held responsible to the amount of coverage I agreed to at the time I agreed to it. Meaning I would need a refund of $112.00 less the $25 cancellation fee. You cannot possibly hold me accountable to a backdated amount that I never agreed to! I need a refund for which I am due please.
Regards,[redacted]

While the case the services are complete I still have not received an explanation to why I had four messages over a two week period go unanswered. The SafeAuto rep did not include my messages in their timeline. SafeAuto also failed to compensate me for the day I went without a car rental due to their failure to return four phone calls
Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:"As soon as the stop pay is complete" does not give me a timeline as to when to expect a replacement check.  What is their process?  Could the process for re-issuing a check take longer than 30 days?  When should I expect a check?  Regards,
[redacted]

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted], ID number [redacted].  Mr. [redacted] started a policy with SafeAuto on 12/28/2017. The premium quoted to him was based on the information that he provided during the quote process. When asked about...

violations and accidents during the quote process, Mr. [redacted] advised the representative of two (2) At-Fault Accidents and one (1) Operating Vehicle while Intoxicated violation. The Motor Vehicle Report and CLUE report was ordered upon binding of the policy. When the Motor Vehicle Report and CLUE reports were returned on 12/29/2017, there were additional violations and accidents listed. The additional violations and accidents increased the points assessed to Mr. [redacted] and he became ineligible for coverage by SafeAuto.   Mr. [redacted] spoke with a representative on 12/29/2017, he was advised at that time that his policy had been cancelled. SafeAuto did send Mr. [redacted] a notice of cancellation that provided a future-dated cancellation and the reason for the cancel. As a good faith gesture, we have waived the premium cost for the days of coverage that Mr. [redacted] received but was unaware that his policy was in-force.  We do apologize that Mr. [redacted] feels that he received less than satisfactory service with SafeAuto. I have requested that our accounting department expedite the refund to Mr. [redacted]. I hope that Mr. [redacted] feels that his concerns have been addressed.   If you have any questions, please feel free to contact me.  Sincerely, Carol M[redacted]  Contact Center Manager  Safe Auto Insurance Company  4 Easton Oval  Columbus, Ohio 43219  Phone: ###-###-####  Email: Carol.M[redacted]@safeauto.com

I am responding to your letter dated 11/16/2016 regarding a complaint filed by [redacted].[redacted]. Mr. [redacted] is requesting to be paid additional money to purchase a damagewaiver through Enterprise Rent-A-Car.As previously discussed with Mr. [redacted], unfortunately the damage waiver is an...

optionalcoverage and therefore would not be covered. The coverage would include the base rate of arental vehicle for alternate transportation and the applicable taxes which has already beensupplied via a direct bill with Enterprise Rent-A-Car.Please feel free to contact me with any additional questions.Sincerely,Christopher H[redacted]Claims SupervisorPhone: ###-###-####Fax: ###-###-####Email: [redacted]SafeAuto 14 Easton Oval I Columbus, Ohio 43219 1 Phone: ###-###-####www.safeauto.com

To whom it may concern,                 I received your letter that was submitted to the Revdex.com in regards to my complaint. I did read through it thoroughly and would like to explain why I am rejecting the response. As I said in my message directly to Safe Auto which was prior to my complaint to the Revdex.com, this is not just about the money but it is also about the way that I was treated. The issue that bothered me most was the fact that I did not receive anything that stated there was changes to my policy. I do understand that there can be changes once the MVR is obtained and I have in the past always received almost immediate notification from any company I used of the changes to my policy. I also do not mind that there were changed however I only wanted a notice. And by notice I do not mean a cancellation notice with an $88 charge for the revision of my policy. I would have had no problem paying the difference in the price I put down and the price that it was actually going to be. So if my monthly bill was going to be $230.00 and I had already paid $158.00, I would have found it fair if I had received a bill for the difference of $72.00. Instead I was sent a bill for ANOTHER full month at around $230 plus the $88 charge for the revision. Which means that for my first 30 days I paid a total of $493.00. Now I am showing that I am due to pay another month on the 25th of August. So essentially I paid for two months’ worth of insurance for one month. All after I didn’t even get a kind notice stating that there were some changes to the policy.                 As I stated to the CSR at the time I called asking for answers as to why I wasn’t provided an email or letter stating that there were changes.  The CSR was immediately rude in her tone before I even explained I had an issue to discuss. Eventually I was hung up on by this person and when I called back and again tried to get some answers I was put on hold while I was still talking and eventually she disconnected the line as well. I have screen shots to provide proof I was on hold over 10 min before she hung up on me. I work in the customer service industry and I can assure you that I would not have a job if I treated a customer in this manner. When I contacted Safe Auto about my concerns, at first I did not even receive an apology for any of this, only a statement of defense.                 To conclude I would like to say that I am very unhappy and at the end of my 6month policy I will be finding a new company to go with and the only reason that I am currently staying with Safe Auto is because I do not want to pay another down payment somewhere else. I have been offered nothing in return for my dissatisfaction and had to ask for an apology for the way I was treated. I would feel it is fair to say from my experience that Safe Auto does not value their customers and is a bait and switch type of company who is only concerned with revenue and not customer satisfaction. I have reviewed your company reviews on multiple sites and it appears that the majority of your customers would agree.                 I would like to ask that at the very least that I be refunded the $88.00 for the adjustment of the policy. This would be the least that you could do considering the way I was treated and the difficulties that I have faced dealing with your company. If we can resolve this issue I would be willing to even edit my reviews to reflect that there was a resolution on the multiple sites that I reviewed Safe Auto on. I hope to  hear from you soon and look forward to working together to resolve the issues I have expressed. As a consumer I feel that I have been wronged in many ways and would hope that your company cares enough about its customers to try to resolve an issue rather than just writing a defensive letter and trying to justify the unethical practices that it has shown me. Thank you,[redacted] ###-###-####

I am writing in response to your 11/18/2016 letter regarding a complaint that was filed by [redacted] (Ms. [redacted]). The assigned adjuster Tyler S[redacted] (Mr. S[redacted]) took a statement from Ms. [redacted] regarding her loss on 9/30/2916 and Mr. S[redacted] agreed to pick up Ms. [redacted]’s vehicle. At that...

time, SafeAuto sales department reviewed if there should be Collision/Comprehensive coverage on the vehicle. Unfortunately, it was determine that Ms. [redacted] never added Collision/Comprehensive coverage to the vehicle and at that time we cancelled the request to pick up Ms. [redacted]’s vehicle. Mr. S[redacted] also left a voicemail for Ms. [redacted] explaining that there is no Collision/Comprehensive and SafeAuto would be unable to extend the requested coverage. If you need any additional information, feel free to contact me. Sincerely, Jonathan C[redacted]  Generalist Supervisor ###-###-####

I am writing in response to the letter dated April 30, 2018 regarding a follow-up request that [redacted] submitted. We are sorry to learn that he was not satisfied with the handling of this claim and appreciate the opportunity to address his concerns.As stated in our previous response SafeAuto was aware of the estimate for $757.88 that [redacted] submitted for review. An appraiser for SafeAuto wrote an initial estimate for $539.79. The estimate that our appraiser wrote is the estimate that we will be using throughout the repair process. If [redacted] body shop of choice believes that a supplement needs to be submitted once they start the repairs then they can follow the supplement process that is listed at the top of the estimate. At this time, Safe Auto Insurance Company has made payment for the damages to [redacted]’s vehicle and attempted to resolve his claim. If I can answer any other questions, please don’t hesitate to call or email me.Sincerely,Sean D[redacted]Safe Auto Insurance Company

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,  [redacted]

I am responding to your letter regarding a complaint filed by [redacted] in regards to an increase and refund. On 03/11/2016, Ms. [redacted] started an insurance policy with our company on our website. She did not disclose any violations or accidents. This resulting in a quoted amount of $1273.00...

for six months. Later that day, we received the Motor Vehicle Report. When the violations and accidents were applied to the policy, the six month premium went to $2380.00 On 03/14/2016, Ms. [redacted] spoke with supervisor, Kelley. Kelley explained the uprate due to violations/accidents and Ms. [redacted] requested to cancel the policy. She was advised to send the cancellation in writing and of the 90% pro rata cancellation. There is a loss payee on the policy, so the policy was cancelled 12 days from the date the cancellation was processed. The policy is set to cancel on 03/30/2016. Due to the days of coverage and pro rata cancellation, this will result in a balance owed of $257.68. If I can answer any other questions, please don’t hesitate to call or email me. Sincerely,Contact Center ManagerPhone: ###-###-####Fax: ###-###-####Email: [email protected]

In acknowledgement of your correspondence dated 6/1/15 regarding a complaint filed by Ms. [redacted] stating that she did not agree with SafeAuto's decision to deem her vehicle a total economic loss.Ms. [redacted]'s vehicle was inspected on 5/20/15 and determined to be a total loss on...

5/22/15. Ms. [redacted], a total loss adjuster, was assigned to resolve the total loss on 5/27/15. Ms. [redacted] attempted contact with Ms. [redacted] on 5/27/15 and 5/28/15, both days leaving messages. Ms. [redacted] sent an email to Ms. [redacted] on 5/29/15 requesting that communications be conducted by email due to Ms. [redacted] and Ms. [redacted]'s conflicting work hours. Ms. [redacted] responded the same day with the settlement figures.On 6/1/15, Ms. [redacted] sent an email refusing to accept the total loss of her vehicle, stating that she believed the value to be higher and that she would only accept that SafeAuto repairs the vehicle. Ms. [redacted] also stated she would have her attorney contact us. Ms. [redacted] also stated that she would supply an estimate to us for review which would repair the vehicle under the total loss threshold. Ms. [redacted] followed up (via email) with Ms. [redacted] on 6/2/15 regarding the estimate. On 6/4/15, Ms. [redacted] advised (via email) that she had an estimate for $7,555.44 and would be getting another. Ms. [redacted] requested that these estimates be sent in for review.Today, 6/5/15, Ms. [redacted] spoke with Ms. [redacted] who again stated she would be sending over two estimates for review. Ms. [redacted] explained to Ms. [redacted] that we would review them once received and we would let her know the outcome of our review.In conclusion, once SafeAuto receives the estimates from Ms. [redacted] we will review them and provide Ms. [redacted] with an appropriate response. If you need any additional information, feel free to contact me.

I am responding to your letter dated 8/8/2017 r[redacted]rding a complaint filed by Christopher [redacted].  Mr. [redacted] complained about customer service issues and delays by SafeAuto and he requested resolution to the claim.   Chronology:   On 7/15/2017, SafeAuto insured [redacted]...

reported the claim. The claim was assigned to adjuster Kevin B[redacted].   On 7/17/2017, Mr. B[redacted] attempted to reach Ms. [redacted] by phone, he left a message for a return call. That same day Mr. B[redacted] spoke to Mr. [redacted]. Mr. [redacted] stated that he was backing out of a parking space and was struck by Mr. [redacted]. That same day, Ms. [redacted] returned Mr. B[redacted]’s phone call. She stated her husband [redacted] was driving when the accident occurred. She provided his phone number. That same day, Mr. B[redacted] spoke to Mr. [redacted], he stated that was backing out of a parking space and struck Mr. [redacted]’s vehicle. An assignment was setup for Mr. [redacted] to use the Onsource application to take photos of his vehicle, so that an estimate could be written for his vehicle’s damage. Mr. B[redacted] transferred the claim to another adjuster, Michael N[redacted].On 7/18/2017, SafeAuto appraiser Paul G[redacted] wrote and estimate for Mr. [redacted]’s vehicle for $1,151.11. Mr. G[redacted] emailed a copy of the estimate to Mr. [redacted]. That same day, Mr. N[redacted] attempted to reach Mr. [redacted] by phone, he left a message for a return call. That same day, Mr. N[redacted] spoke to Mr. [redacted] with additional questions r[redacted]rding the facts of the loss. Mr. N[redacted] again attempted to reach Mr. [redacted] by phone, he left a message for a return call.On 7/19/2017, Mr. N[redacted] spoke to Mr. [redacted] with additional questions r[redacted]rding the facts of the loss. He requested Mr. [redacted] send in photos of the vehicle he was driving in the loss, specifically the point of impact and damage. On 7/20/2017, Mr. N[redacted] received photos of Mr. [redacted]’s vehicle from Mr. [redacted]. Mr. N[redacted] asked Mr. [redacted] send photos of his own vehicle, and he requested follow up on possible video footage in the parking lot. On 7/27/2017, Mr. N[redacted] received a photo of Mr. [redacted]’s vehicle. On 8/4/2017, Mr. N[redacted] sent a status letter to Ms. [redacted] and Mr. [redacted]. On 8/7/2017, I received a voicemail from Mr. [redacted] and I requested Mr. N[redacted] return his call.On 8/9/2017, Mr. N[redacted] completed his liability investigation and accepted 50% liability. That same day, he spoke to Mr. [redacted] and explained his liability decision. He also spoke to Ms. [redacted] and explained his liability decision.  At this time, Mr. N[redacted] is waiting to receive the subrogation demand from Mr. [redacted]’s carrier and will issue payment for 50% of Mr. [redacted]’s vehicle’s damage. I have included a copy of the estimate for Mr. [redacted]’s vehicle and the status letter that was sent to Mr. [redacted].  If I can answer any other questions, please don’t hesitate to call or email me.   Sincerely,  Stephanie V[redacted] Claims Supervisor Phone: ###-###-#### Fax: ###-###-#### Email: stephanie.v[redacted]@safeauto.com   Enclosures (2)

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted], ID number [redacted].Ms. [redacted] called SafeAuto to inquire about funds that she felt were owed to her. She had a policy with SafeAuto prior to the one listed on the complaint that was in-force from...

08/21/2010 until it canceled on 11/21/2011. There were payments posted to that policy after it was canceled. Those funds were not submitted to the state. On 02/22/2013, Ms. [redacted] started a new policy with SafeAuto. After this policy was started, the payments that had been posted to the prior policy were reviewed and moved to the active policy. There was already an existing credit on that policy so a refund check was sent to Ms. [redacted] in the amount of $2,523 to the address on file. I have verified with our Accounting department that the check was cashed.We do apologize for the conflicting information that was given to Ms. [redacted] in her recent communications with SafeAuto. We do hope that this helps resolve the issue for Ms. [redacted] and she is welcome to contact us for further information.If you have any questions, please feel free to contact me.Sincerely,Carol M[redacted]Contact Center ManagerSafe Auto Insurance Company4 Easton OvalColumbus, Ohio 43219Phone: ###-###-####Email: Carol.M[redacted]@safeauto.com

My policy was still cancelled due to an error that was not my fault. They wanted me to pay an reinstatement fee of $10.00 along with my monthly payment. I recently purchased a new vehicle, so today I tried to login to my account to pay the current premium and add another vehicle only to find that I am unable to because my account has been closed. The only thing that shows on the screen is that my policy has been cancelled and I am unable to reinstate it. I would think that the company would have waited until this issue was resolved before they made such a drastic decision. The company didn't even call me. I feel as if they closed my account solely on the fact that I submitted a complaint. Now what? They expect me to pay all fees associated with starting a new policy. Since they did not get the $20 NSF fee from me they will just charge me more in another way? I shouldn't have to pay anymore fees. I want them to reinstate my account and allow me to be able to add my other vehicle without any associated fees. The only thing I should have to pay is the new monthly premium. I appreciate your assistance in this matter.
Regards, [redacted]

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted]. ID number [redacted].
On 04/15/2017, Ms. [redacted] started a policy through our website and elected to reject the Stacked UMBI and Stacked UIMBI coverages. She also chose Limited Tort.
We require a signed...

selection form to be returned within 10 days in order to reject the Stacked UMBI and UIMBI coverages. A selection form is also required to be returned within 10 days to reject Full Tort in favor of Limited Tort. If the forms are not returned, the coverage is added back to the inception date of the policy.
We did not receive the selection forms and the coverages were added to the policy. This caused the monthly rate to change.
In regards to the statement made by Ms. [redacted] about not receiving her documentation, the following actions took place:
-Proof of insurance was emailed thru the website to the email that Ms. [redacted] listed online when the policy was started on 04/15/2017 at 14:54 EST.
Unfortunately, we are not able to accommodate her request for a full refund since we have provided her insurance coverage from April 15, 2017 to May 15, 2017 and again from May 17, 2017 to May 19, 2017.
It is never our intention to provide less than satisfactory service and we apologize if the service received was less than desirable. Upon review, we have found that SafeAuto did follow all necessary policies and procedures.
If you have any questions, please feel free to contact me.
Sincerely,
Karla M[redacted] Customer Contact Center Supervisor
###-###-####, Ext. [redacted] ###-###-####, Fax
[redacted]

I am writing in response to the letter dated February 20, 2018 regarding a complaint filed by our insured [redacted]. We appreciate the opportunity to address the concerns presented to us.  Claim chronology: On 1/12/18, Mr. [redacted] filed claim [redacted] with SAIC. The...

claim was assigned to handling adjuster Karen Choueiri. On 1/15/18, Ms. C[redacted] spoke with the driver, Mr. [redacted] and requested an appraisal of Mr. [redacted]’s vehicle. On 1/19/18, SAIC completed the estimate on Mr. [redacted]’s vehicle with an initial estimate of $1993.18. [redacted] called SAIC to handle claim and for Mr. [redacted].  She advised they were weighing options between filing with the other carrier or with SAIC. On 1/25/18, Ms. [redacted] called SAIC to advise the other carrier had denied coverage and they wanted to file with SAIC. On 1/29/18, Ms. C[redacted] issued payment to Ms. [redacted]’s shop of choice 3 A Collision for the initial estimate less her deductible. On 2/1/18, SAIC received a supplement from the body shop and dispatched an appraiser to review. On 2/2/2018, Mr. [redacted] called in to check the status of the claim and was advised that the supplement was sent to an appraiser for review.  On 2/7/18, Mrs. [redacted] called in to check the status of the claim and Ms. C[redacted] advised her that the supplement was received, but was awaiting approval by SAIC appraiser.  Later that same day, SAIC appraiser Robert H[redacted] approved a supplement for $4,786.95.  Mr. H[redacted] issued payment for the supplement directly to the shop.  Mr. H[redacted] also contacted the [redacted]s and advised them of the supplement amount and that there was betterment that they would be responsible for. On 2/16/18, SAIC received an additional supplement request, which is under review at this time.  On 2/20/18, Ms. [redacted] called in and asked about the status of the claim. She was advised that an additional supplement was received and is being reviewed to determine if a reinspection would be needed on the vehicle.    SAIC is currently reviewing documentation regarding the ongoing work on Ms. [redacted]’s vehicle. Should additional information regarding this claim be provided, it will be reviewed in a timely manner. Sincerely, Brett F[redacted] Safe Auto Insurance Company Phone: ###-###-#### Fax: ###-###-####    Email: Brett.F[redacted]@safeauto.com

This company is nothing but lies in there complaint
Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]