Mazda North American Operations

Revdex.com,
Mr** is working with our Mediation team to resolve this issue
Regards, *** ***

Dear Revdex.com,
Mazda has authorized the recall part to be installed in Mr*** *** RX-8. The part has been installed and our case has been closed
If you require additional information, pleace contact at ***
Thanks, *** ***

Revdex.com,The vehicle was inspected by the Service Manager and DSM and they determined the paint was damaged by something corrosive which caused the defect.Mazda will not be covering this repair under warranty.Regards, *** ***

Revdex.com,
The mediation team at Mazda has opened a case and is working to resolve this complaint with the ***

Vehicle is no longer covered by any factory warranties This repair would be customer paid

Dear Revdex.com,
Please have Mr*** contact *** Customer Experience Center at *** *** for assistance
Regards, *** ***

Re: Service Request Number ***Dear Ms***,Thank you for taking the time to contact Mazda.Please note that Mazda North American Operations (MNAO) is not responsible for any sales/financing issues that may arise during a sales transaction as our our dealerships are independently owned and
operated entities. As such they are solely responsible for the business transactions that are agreed upon with with our customers. However, MNAO has attempted to insure that Mrs***'s issue with the dealer get resolved and have been advised by Fremont Mazda that they have refunded Mrs*** the amount of $in regards to the previous loan payoff disputeThis customer's issue has been resolved and no further action is required from Mazda.This customer's issue has been resolved and no further action is required from Mazda.Should you have additional questions or feedback, please contact me at the number below and reference your Service request number.Sincerely,*** F.Representative, Customer Experience800.222.5500Ext***[SR Number: ***]

Mazda is waiting for the customer to provide supporting documentation for the reimbursement requestThank you

Revdex.com,Please have the customer contact Mazda at (800) 222-for assistance.Regards, Mazda

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received an email from Mazda stating that the part has been shippedUnfortunately, it was shipped to my old locationMazda was very helpful and rerouted the part to my new locationHOWEVER, the part is NOT at the dealerThe part is NOT installedThe case it still OPEN and will remain so until installed. I will inform the Revdex.com once the part is installedI would appreciate it if Mazda would stop blatantly lying and do its jobMazda also published recall dates on its website attached directly to my VIN numberStop lying, Mazda Regards,*** *** ***

To Whom This May Concern, This response is in regards to Revdex.com Consumer Complaint # ***, Mazda Reference # ***. We contacted *** *** on 1/9/to review his concern The warranty for his vehicle and keys has been expired for two years, but we offered *** *** a
gift card as a goodwill gesture *** *** accepted the gift card, and the gift card has been issued and sent to him. Please let me know if you have any additional questions. Thank you,*** *** | Representative | Customer ExperienceMazda North American Operations | www.MazdaUSA.comT *** | F *** * ***

Dear *** This is a second response in regards to Revdex.com Consumer Complaint # ***, Mazda Reference # *** Attached is the first response that was sent to your organization. The customer states his transmission is making a noise and should have been replaced while the vehicle was under warranty in September Upon diagnosis in September 2013, there were no issues found with the customer’s transmission Additionally, the customer went to another Mazda dealership in April and July 2014, and the second dealership found the noise coming from the transmission to be a noise for this model vehicle As the transmission has been operating as during his last three visits to Mazda dealerships, a transmission replacement or repair has not been recommended by Mazda Please let me know if you have any additional questions. Thank you,*** *** | Representative | Customer ExperienceMazda North American Operations | www.MazdaUSA.comT *** | F *** | ***

Mazda has confirmed the these vehicles do not come with CD players The *** Label which officially lists the specs and features of the vehicle does not list CX player as feature The customer has been advised and apology has been provided to the customer

Revdex.com,
Can you provide the VIN, I am unable to locate the cusotmer in our database
Thanks, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.Call wait time is excessive for the number they offered for assistance. Last time I attempted to call them the wait was over min. Bottom line is that it is an issue with their product that they should correct ASAP. Not advise owners to "Not have people ride in the passenger side of the vehicle. Please provide them with my email for a direct link: ***.***. Either way I would like this issue documented for future consumers. Thanks in advance for the assistance provided thus far
Regards,
*** ***

To whom it may concern.Mazda's Customer Experience Center is currently working with the customer. No resolution is yet available. Thank you.

To whom it may concern,  The applicable warranty on this vehicle has already expired. However, Mazda Customer Experience Center working towards having the vehicle inspected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I was contacted by the manager [redacted], from Mazda corporate  and stated Mazda has agreed to pay for the complete and full paint estimate of repair they received in the amount of $675.00.  He advised he will personally contact the Body shop manager of [redacted] Mazda to schedule to repair/paint job and request  a loaner vehicle to accommodate me during the 3-4 days my vehicle will be under going the repair process.  I am completely satisfied with this resolution and will follow up with Revdex.com if this is not handed as promised by Mazda Corporate.  Thank you  
Regards,
[redacted]

Dear Revdex.com,
The headliner has been delivered to the dealership.  The vehicle was repaired and returned to the customer on Novermber 25, 2015.
Regards, [redacted]

Mazda's offer remains at 50% of the repairs.  The warranty has expired.  Customer should address with [redacted] if there were any promises made by them.