Mazda North American Operations

Revdex.com,The Washington lemon law expired at 24 months or 24K miles on this CX-7.  Have the service department contact Mazda's Technical Hotline for assistance in repairing this vehicle.Regards, [redacted]

Mazda offered $100 gift card for customer satisfaction.  The vehicle is outside of warranty and no defects have been found.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a brush-off no-response that tells me that the "business" didn't even read my complaint let alone paid any attention.
Regards,
[redacted]

Mazda has already received Mr. [redacted] refund request. The Customer Mediation will be working with Mr. [redacted] to resolve.

Mazda is covering 50% of the repairs as a goodwill gesture.  The vehicle is outside the New Vehicle Limit Warranty.  The vehicle is over 3 years old and has 70,000 miles.  Mazda's warranty is 3 years or 36,000 miles whichever comes first.  Again, Mazda is offering a goodwill...

gesture since the vehicle is outside of warranty.

Mazda apologizes for the delayed response.  We have been in contact with the customer and agreed to reimburse for the rental invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To whom it may concern, Mazda has agreed to assist with the repaint of the affected area from a body shop. Thank you,[redacted]

---------- Forwarded message ----------From: <[redacted]>Date: Mon, Mar 9, 2015 at 3:16 PMSubject: Attn: [redacted] -- ID #[redacted] -- [redacted]To: [redacted]Re: Service Request Number [redacted]Dear Ms. [redacted],Thank you for contacting Mazda.Please note that we were advised by Passport Mazda in Marlow Heights, MD that Mr. [redacted]'s 2006 Mazda RX-8 had recall [redacted] for the Air Bag concern repaired and completed earlier today.  This customer's issue has been resolved and no further action is required from Mazda.Should you have additional questions or feedback, please contact me at the number below and reference your Service request number.Sincerely,[redacted]Representative, Customer Experience[redacted]Ext. 1180[SR Number: [redacted]]

Mazda will reimburse the requested amount.

Mazda is doing everything possible to procure parts to complete this recall.  The customer will be notified once parts are available.  The recall will be completed free of charge.

Revdex.com,
The warranty to cover the power steeering repair expired on January 20, 2011 and recall 6010H was completed on November 9, 2010.  Since all warranties have expried, Mazda will be not be able to cover this repair for Mr. [redacted].
Regards, [redacted]
[redacted]

Revdex.com, Please have Mrs. [redacted] provide the VIN, so Mazda can review her brake issue. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mazda is blaming my "driving habits and environment" for the premature warping of the rotors. I have another vehicle with which I had no issue with regards to rotor wear even though the driving and environment are identical. But the Mazda 6 rotors fail within a year and have been replaced twice in a 3 year time frame. Unfortunately, Mazda refuses to acknowledge the problem let alone provide a long term solution. I was offered a $100 gift certificate in dealer credit but that does not come close to resolving  the issue. As stated in my original complaint, a replacement vehicle is the only acceptable resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 Hello, The dispute has been resolved and I received my refund. Thank you!Complaint ID:[redacted]Complaint Type:Business ComplaintDate Filed:9/10/2015 1:31 PMThanks, [redacted] Regards,
[redacted] Hello, The dispute has been resolved and I received my refund. Thank you!Complaint ID:[redacted]Complaint Type:Business ComplaintDate Filed:9/10/2015 1:31 PMThanks, Jalen LovatoHello, The dispute has been resolved and I received my refund. Thank you!Complaint ID:[redacted]Complaint Type:Business ComplaintDate Filed:9/10/2015 1:31 PMThanks, Jalen LovatoHello, The dispute has been resolved and I received my refund. Thank you!Complaint ID:[redacted]Complaint Type:Business ComplaintDate Filed:9/10/2015 1:31 PMThanks, Jalen Lovato

Mr. [redacted] vehicle is outside the applicable warranty. It is recommend an appointment be made to diagnose vehicle and Mazda can review for further assistance. No further compensation is forth coming at this point.

Mazda authorized the $25 gift card.  Customer has been unresponsive to Mazda's communication.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received $314.46 of the $628.92. The amount left to reimburse is $314.46...

and once received I will report this complaint resolved.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com,
Mazda has agreed to trade the customer into a new vehicle.
Regards, [redacted]

The next case ([redacted] has been reviewed by Mazda and no assistance will be provided.  The customer lost the vehicle to the lien holder and the customer must continue to work with the lien holder.